TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE MAKING A TURN AT AN UNKNOWN SPEED, THE STEERING WHEEL BARELY MOVED. THE VEHICLE WAS TAKEN TO A DEALER TWICE AND, ON BOTH OCCASIONS, THEY STATED THAT THE CLAMPS WERE NOT HOLDING THE POWER STEERING LINE. THE HOSE WAS CLAMPED ON BOTH VISITS. THE VEHICLE WILL BE TOWED TO THE DEA…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE MAKING A TURN AT AN UNKNOWN SPEED, THE STEERING WHEEL BARELY MOVED. THE VEHICLE WAS TAKEN TO A DEALER TWICE AND, ON BOTH OCCASIONS, THEY STATED THAT THE CLAMPS WERE NOT HOLDING THE POWER STEERING LINE. THE HOSE WAS CLAMPED ON BOTH VISITS. THE VEHICLE WILL BE TOWED TO THE DEALER ON FEBRUARY 11, 2008 FOR THE SAME FAILURE. THE CURRENT MILEAGE WAS 27,500 AND FAILURE MILEAGE WAS 27,000.
NHTSA ODI #10217624
31,000 miles · Feb 6, 2008
SteeringTires
VEHICLE HAS BEEN TO SHOP FOR REPAIR OF TIRE MONITOR SYSTEM. DEALERSHIP DID NOT FIX A BROKEN TIE-ROD. CHEVROLET IS REFUSING TO RETURN CALLS. CUSTOMER CARE REP. PAUL FLEMING 1-866-790-5700 EXT. 22113. CASE NUMBER71-598223331. ORIGINALLY FILED WITH SHAWN CARTER OVER A WEEK AGO. CAR IS STILL NOT FIXED. I BELIEVE THERE IS A …
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VEHICLE HAS BEEN TO SHOP FOR REPAIR OF TIRE MONITOR SYSTEM. DEALERSHIP DID NOT FIX A BROKEN TIE-ROD. CHEVROLET IS REFUSING TO RETURN CALLS. CUSTOMER CARE REP. PAUL FLEMING 1-866-790-5700 EXT. 22113. CASE NUMBER71-598223331. ORIGINALLY FILED WITH SHAWN CARTER OVER A WEEK AGO. CAR IS STILL NOT FIXED. I BELIEVE THERE IS A PROBLEM WITH THE FRONT DRIVE TRAIN OF THIS VEHICLE. 2006 CHEVY IMPALA LT. *TR
NHTSA ODI #10217088
44,000 miles · Feb 5, 2008
Steering
EXPRESSWAY DRIVING. POWER STEERING FAILED. NO PREVIOUS INDICATION. RESULT WAS A MAJOR INCREASE IN EFFORT TO STEER. I FELT IT CREATED AN UNSAFE CONDITION. I WAS ABLE TO EXIT THE HIGHWAY AND THERE WAS NO ACCIDENT. *TR
NHTSA ODI #10216982
60,500 miles · Feb 1, 2008
Steering
I HAVE EXPERIENCED TWO COMPLETE FAILURES OF A POWER STEERING HOSE WHILE DRIVING. PER GM TSB #1870206. NO PRODUCT UPDATE OR RECALL HAS BEEN ENACTED. MAJOR SAFETY ISSUE, VEHICLE IS EXTREMELY DIFFICULT TO STEER WITH HOSE BLOWN, COULD CAUSE AN ACCIDENT. *TR
NHTSA ODI #10216674
14,300 miles · Dec 23, 2007
Steering
LOST THE POWER STEERING. LOSE OF ALL POWER STEERING FLUID ON HOME DRIVEWAY. HAD THE CAR TOWED TO THE DEALER. DEALER SAID A HOSE CAME OFF AND REPLACED THE HOSE AND CLAMP. TOW TRUCK DRIVER KNEW WHAT THE PROBLEM WAS WHEN HE VIEWED THE FLUID ON THE DRIVEWAY. HE SAID HE HAS TOWED SEVEN IMPALAS IN THE LAST MONTH FOR THE SAME PROBLEM. …
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LOST THE POWER STEERING. LOSE OF ALL POWER STEERING FLUID ON HOME DRIVEWAY. HAD THE CAR TOWED TO THE DEALER. DEALER SAID A HOSE CAME OFF AND REPLACED THE HOSE AND CLAMP. TOW TRUCK DRIVER KNEW WHAT THE PROBLEM WAS WHEN HE VIEWED THE FLUID ON THE DRIVEWAY. HE SAID HE HAS TOWED SEVEN IMPALAS IN THE LAST MONTH FOR THE SAME PROBLEM. *TR
NHTSA ODI #10212598
Mileage unknown · Dec 11, 2007
Steering
NOISE IN STEERING COLUMN WHEN BACKING UP. *TR
NHTSA ODI #10211504
37,500 miles · Nov 23, 2007
Steering
I NOTICED THE FRONT RIGHT TIRE WAS WEARING EXTENSIVELY ON THE OUTSIDE. FIRST I CHECKED THE TIRE PRESSURE AND IT WAS AT THE PROPER AMOUNT. THEN I WENT TO HAVE THE TIRES ROTATED AND WAS TOLD TO HAVE THE ALIGNMENT CHECK BY THE TIRE SERVICEMAN. THEN I WENT TO HAVE THE TIRES ALIGNED AND THE TECHNICIAN SAID THE TIE ROD ENDS HAD TO…
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I NOTICED THE FRONT RIGHT TIRE WAS WEARING EXTENSIVELY ON THE OUTSIDE. FIRST I CHECKED THE TIRE PRESSURE AND IT WAS AT THE PROPER AMOUNT. THEN I WENT TO HAVE THE TIRES ROTATED AND WAS TOLD TO HAVE THE ALIGNMENT CHECK BY THE TIRE SERVICEMAN. THEN I WENT TO HAVE THE TIRES ALIGNED AND THE TECHNICIAN SAID THE TIE ROD ENDS HAD TO BE REPLACED BECAUSE THEY WERE WORN OUT AND LOOSE. I PERSONALLY OBSERVED THE FRONT WHEELS AND THEY BOTH WERE EXTREME LOOSE. THE CAR HAS BEEN REGULARLY SERVICED BY THE CHEVROLET LOCAL DEALER AND ONLY HAD 37,500 MILES ON IT. I HAD IT SERVICED AT APPROXIMATELY 35,500 MILES BY THE CHEVROLET DEALER. I TOOK THE CAR TO THE CHEVROLET DEALER, WHO AGREED THAT BOTH THE TIE RODS ENDS NEEDED REPLACING AND THAT HE THOUGHT THEY COULD BE REPLACED WITH CHEVROLET PAYING FOR THEM. BOTH THE ALIGNMENT TECHNICIAN AND THE CHEVROLET DEALER SERVICE PERSON TOLD ME THAT THE REASON THE TIE ROD ENDS WERE WORN OUT WAS THAT THEY CONTAINED NO GREASE FITTINGS AND FURTHER THAT THE ONES CHEVROLET FINALLY REPLACED THE WORN OUT ONES THEY DO NOT HAVE GREASE FITTINGS. THIS CAR IS A 2006 CHEVROLET IMPLA. I STILL AM GOING TO HAVE TO REPLACE WHAT WAS THE FRONT TIRE(S) BEFORE THIS DISCOVER DUE TO THIS MANUFACTURING DEFECT. FURTHER,I AM EXPECTING TO HAVE TO REPLACE THE CURRENT NEW ONES WHICH HAVE NO GREASE FITTINGS WITHIN 30,000 OR AGAIN RISK MY SAFETY AND EXCESSIVE AND UNNECESSARY TIRE WEAR. I AM TOLD BY SERVICE PEOPLE AND TECHNICIANS THAT I CAN PURCHASE AFTERMARKET (NON-GENERAL MOTORS TIE ROD ENDS) THAT WOULD HAVE GREASE FITTINGS. THIS LACK OF GREASE FITTINGS IS OBVIOUSLY A VERY SERIOUS MANUFACTURING DEFECT, THAT ENDANGERS THE LIVES OF HUNDREDS OF THOUSANDS OF CHEVROLET IMPALA OWNERS AND THEIR PASSENGERS AND OTHERS ON THE ROADS. I AM CONCERNED ABOUT THIS WHAT APPEARS TO ME TO BE A MANUFACTURING DEFECT. *TR
NHTSA ODI #10209714
15,000 miles · Sep 27, 2007
Steering
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE OUTER TIE ROD END WAS DEFECTIVE ON BOTH THE DRIVER AND PASSENGER SIDE TIRES. WHILE DRIVING 55-60 MPH, THE ENTIRE VEHICLE FLUTTERED AND SHOOK WHEN THE STEERING WHEEL WAS TURNED. THE DEALER REPLACED THE TIE RODS AND THERE HAD BEEN NO FURTHER OCCURRENCES. …
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE OUTER TIE ROD END WAS DEFECTIVE ON BOTH THE DRIVER AND PASSENGER SIDE TIRES. WHILE DRIVING 55-60 MPH, THE ENTIRE VEHICLE FLUTTERED AND SHOOK WHEN THE STEERING WHEEL WAS TURNED. THE DEALER REPLACED THE TIE RODS AND THERE HAD BEEN NO FURTHER OCCURRENCES. THE CURRENT AND FAILURE MILEAGES WERE 15,000. UPDATED 11/07/07. *JB
NHTSA ODI #10204317
15,000 miles · Jun 13, 2007
EquipmentSteeringVehicle Speed Control
THE 2006 CHEVROLET IMPALA HAD A TECHNICAL BULLETIN ON A POWER STEERING HOSE I WAS NEVER NOTIFED OFF. THE HOSE EXPLODED, AND THE CAR COULD NOT MOVE. IT WAS TOWED TO THE 1ST DEALERSHIP. THEY SAID IT WAS FIXED, BUT IT WOULD NOT STEER OUT OF THE BAY. THEY FLUSHED THE POWER STEERING UNIT, AND WITH DAYS IT WOULD NOT STEER PROPE…
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THE 2006 CHEVROLET IMPALA HAD A TECHNICAL BULLETIN ON A POWER STEERING HOSE I WAS NEVER NOTIFED OFF. THE HOSE EXPLODED, AND THE CAR COULD NOT MOVE. IT WAS TOWED TO THE 1ST DEALERSHIP. THEY SAID IT WAS FIXED, BUT IT WOULD NOT STEER OUT OF THE BAY. THEY FLUSHED THE POWER STEERING UNIT, AND WITH DAYS IT WOULD NOT STEER PROPERLY. I TOOK IT TO ANOTHER DEALERSHIP, WHICH AFTER TWO VISITS, DETERMINED IT NEEDED A NEW POWER STEERING PUMP. THEN THE ACCELERATOR STUCK TO THE FLOOR WHILE TURNING. THE CAR WAS TAKEN TO THE DEALERSHIP AND A NEW ACCELRATOR WAS INSTALLED. THE VEHICLE WAS RETURNED TO ME AGAIN AND ATHE STEERING WENT OUT, THIS TIME, I NEARLY HIT A TELEPHONE POLE WHILE TURNING. THE DEALERSHIP TOOK THE CAR IN AND REPLACED THE RACK AND PINION. THE CAR AGAIN DID NOT STEER PROPERLY, AND I NEARLY HIT A PHONE POLE ON THE WAY HOME. AT ONE POINT THE SECOND DEALERSHIP PUT OVER 200 MILES ON THE VEHICLE. GM SAID THE CARWAS. IN OPERATING ORDER . T HAD LESS THAN 17,000 MILES ON IT, AND DEMANDED I PICK UP THE VEHI OR BE CHARGED STORAGE FEES. I HAVE NEARLY WRECKED THE CAR DUE TO MECHANICAL DEFECTS ON THREE SEPERATE OCCASIONS. *AK
NHTSA ODI #10193296
20,500 miles · Apr 13, 2007
Power TrainSteeringTires
LEASED 2006 IMPALA LT 3/06. 2/07-FIRST THING THAT HAPPENED WAS POWER STEERING LINE BLEW WHILE DRIVING ON HIGHWAY AT 70 MPH. HAD TOWED VEHICLE TO DEALERSHIP AND IT WAS FIXED. THEY LEFT ALL THE FLUID ALL OVER ENGINE AND BRAKES. SHORTLY AFTER, EXPERIENCED CLANKING NOISE FROM FRONT OF VEHICLE. TOOK TO DEALER FIRST TIME, THEY SAI…
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LEASED 2006 IMPALA LT 3/06. 2/07-FIRST THING THAT HAPPENED WAS POWER STEERING LINE BLEW WHILE DRIVING ON HIGHWAY AT 70 MPH. HAD TOWED VEHICLE TO DEALERSHIP AND IT WAS FIXED. THEY LEFT ALL THE FLUID ALL OVER ENGINE AND BRAKES. SHORTLY AFTER, EXPERIENCED CLANKING NOISE FROM FRONT OF VEHICLE. TOOK TO DEALER FIRST TIME, THEY SAID THEY COULDN'T FIND THE CAUSE OF THE PROBLEM, COULD BE LEFT OVER POWER STEERING FLUID FROM THE BLOWOUT, CAUSING NOISE ON MOVING PARTS. ALSO NOTICED TIRES WERE WEARING. GOT OIL CHANGE AND 3RD TIRE ROTATION FOR VEHICLE. TIRES STILL WEARING IN FRONT AND NOISE BECOMING MORE PROMINENT IN FRONT. TOOK BACK TO DEALER, SAID IT WAS A TRANS AXLE PROBLEM, AND WAS ALSO CAUSING AN ALIGNMENT PROBLEM. THEY CORRECTED THE TRANS AXLE PROBLEM UNDER WARRANTY, BUT SAID THE ALIGNMENT AND EXCESSIVE WEAR ON TIRES WAS MY PROBLEM. THIS DIDN'T SEEM RIGHT, A PROBLEM ON THE VEHICLE CAUSED ANOTHER PROBLEM, BUT IT WAS MY RESPONSIBILITY. THEY SAID THEY ALIGNMENT WAS OK NOW. I ASKED IF THEY CHECKED AND THEY SAID NO, IT WOULD BE OKAY SINCE THE TRANS AXLE PROBLEM WAS CORRECTED. THEY SAID I COULD COMPLAIN, THEY JUST FOLLOW THE RULES FROM UP ABOVE. *AK
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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