NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes, Hydraulic complaints
19 reportsClear category filter12,000 miles · Apr 1, 2009
Service Brakes, Hydraulic
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH DOWNHILL, THE STEERING WHEEL VIBRATED EXCESSIVELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DRIVER EXPERIENCED DIFFICULTY STEERING THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND T…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH DOWNHILL, THE STEERING WHEEL VIBRATED EXCESSIVELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DRIVER EXPERIENCED DIFFICULTY STEERING THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY STATED THAT THE FAILURE WAS RELATED TO THE BRAKE ROTORS. THE TECHNICIAN RESURFACED THE FRONT BRAKE ROTORS, BUT THE FAILURE RECURRED. THE VEHICLE HAS NOT BEEN REPAIRED PROPERLY. THE FAILURE MILEAGE WAS 12,000 AND CURRENT MILEAGE WAS 26,500. UPDATED 12/08/09. *LJ THE CONSUMER STATED THE BRAKES PULSATED WHEN THEY WERE APPLIED. UPDATED 12/10/09
NHTSA ODI #10263879
69,615 miles · Feb 11, 2009
Service Brakes, HydraulicSuspension
I HAVE A 2006 CHEVROLET IMPALA WHICH REQUIRED THE FRONT BRAKES TO HAVE THE ROTORS MACHINED AND REPLACED 3 TIMES IN THE FIRST 33,000 MILES. I WAS TOLD THAT THIS WAS CAUSED BY THE USE OF INFERIOR METAL FOR THE ROTORS WHICH COULD NOT WITHSTAND THE HEAT GENERATED BY BRAKING, ESPECIALLY WHEN EXITING FROM A HIGHWAY. ADDITIONALLY, THE…
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I HAVE A 2006 CHEVROLET IMPALA WHICH REQUIRED THE FRONT BRAKES TO HAVE THE ROTORS MACHINED AND REPLACED 3 TIMES IN THE FIRST 33,000 MILES. I WAS TOLD THAT THIS WAS CAUSED BY THE USE OF INFERIOR METAL FOR THE ROTORS WHICH COULD NOT WITHSTAND THE HEAT GENERATED BY BRAKING, ESPECIALLY WHEN EXITING FROM A HIGHWAY. ADDITIONALLY, THE FRONT OUTER TIE RODS REQUIRED REPLACEMENT IN THE FIRST 65,000 MILES OF DRIVING BECAUSE THEY HAD BECOME WORN OUT WHICH CAUSED THE FRONT TIRES TO BE LOOSE OR "WOBBLY." *TR
NHTSA ODI #10258363
36,500 miles · Jan 3, 2009
Engine And Engine CoolingLatches/locks/linkagesSeat Belts
I PURCHASED THE 2006 IMPALA IN 11/2006 WHEN STOPPING THE STEERING AND FRONT END SHAKES AND VIBRATES. 1ST THE KEYLESS REMOTES STOP WORKING WHICH INCLUDED MY AUTOMATIC START NOT WORKING THAT HAPPENED 12/7. I AM A TROOPER SO I WAITED TOOK MY CAR TO THE CHEVY DEALER 4/08 AND THEY SAID THERE WAS A RECALL ON THE SYSTEM SO THEY FIXED …
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I PURCHASED THE 2006 IMPALA IN 11/2006 WHEN STOPPING THE STEERING AND FRONT END SHAKES AND VIBRATES. 1ST THE KEYLESS REMOTES STOP WORKING WHICH INCLUDED MY AUTOMATIC START NOT WORKING THAT HAPPENED 12/7. I AM A TROOPER SO I WAITED TOOK MY CAR TO THE CHEVY DEALER 4/08 AND THEY SAID THERE WAS A RECALL ON THE SYSTEM SO THEY FIXED THAT AND MY TIRE MONITORING SYSTEM(WHICH WENT OUT AGAIN ON 12/1/08). MY SEATBELTS WONT LOCK IN YOU HAVE TO FORCE IT HARD SEVERAL TIMES AND THEN STILL COMES OUT ON BOTH THE PASSENGER AND DRIVERS SIDE. MY REAR LEFT DOOR STOP WRKG 6/08 1ST THE DOOR WOULD NOT CLOSE NOW IT DOES NOT OPEN AT ALL. ON 12/21/08 THE POWER STEERING WENT OUT WHILE DRIVING AT 55MPH ON THE EXPRESSWAY. ALSO THE HEAT STOP WORKING AND THE REAR DEFROST 12/16/08 AND IT IS FREEZING IN CHICAGO. TOOK CAR TO DEALERSHIP AND OF COURSE THE WARRANTY WAS EXPIRED SO I WAS STUCK PAYING THE $300 BILL FOR THE POWER STEERING. MY HUSBAND REFUSED TO PAY THE 400.00 FOR THEM TO REPLACE THE THERMOSTAT AND THERMOSTAT GASKET. WELL TWO DAYS LATER CAR IS BACK IN THE SHOP BECAUSE NOW 1/3/09 THE WATER PUMP IS LEAKING WAITING ON A CALLBACK NOW FROM THE AUTHORIZED MECHANIC WITH THE FINAL REPORT ON WHAT ALL IS WRONG WITH THIS CAR THAT JUST CAME FROM THE OTHER AUTHORIZED SHOP ON 12/21. MIND U THE CAR WAS ONLY DRIVEN LIKE 4 MILES B4 THE OTHER PROBLEMS STARTED HAPPENING. I HAVE HAD IT WITH THIS CAR. I WILL SEND IN MORE INFORMATION WHEN I GET THE FINAL VERDICT ON THE DEATH TRAP FROM THE AUTHORIZED MECHANIC WHEN HE CALLS ME BACK TODAY 1/3/08. *TR
NHTSA ODI #10253667
Mileage unknown · Nov 23, 2008
Service Brakes, Hydraulic
WHEN APPLYING BRAKES ON LONG INCLINE CAR'S FRONT-END AND INCLUDING THE STEERING WHEEL VIBRATE VERY BADLY. GM DEALERSHIP HAS MADE 6 ATTEMPTS TO REPAIR WITHOUT SUCCESS. GM FELT THEY COULD DO NOTHING ELSE TO RECTIFY THE PROBLEM. CASH SETTLEMENT WAS MADE. WE STILL HAVE WHAT FEELS LIKE A DANGEROUS SITUATION. DON'T KNOW WHAT ELS…
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WHEN APPLYING BRAKES ON LONG INCLINE CAR'S FRONT-END AND INCLUDING THE STEERING WHEEL VIBRATE VERY BADLY. GM DEALERSHIP HAS MADE 6 ATTEMPTS TO REPAIR WITHOUT SUCCESS. GM FELT THEY COULD DO NOTHING ELSE TO RECTIFY THE PROBLEM. CASH SETTLEMENT WAS MADE. WE STILL HAVE WHAT FEELS LIKE A DANGEROUS SITUATION. DON'T KNOW WHAT ELSE TO DO AND WOULD APPRECIATE ANY SUGGESTIONS. THE PROBLEM BEGAN SHORTLY AFTER PURCHASING THE CAR. *TR
NHTSA ODI #10249596
18,000 miles · Nov 18, 2008
Service Brakes, Hydraulic
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING DOWNHILL AT 20 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE JERKED AND THE FRONT ROTORS OVERHEATED. THE DEALER REPLACED THE FRONT ROTORS IN JULY OF 2007. IN MAY OF 2008, THE FRONT ROTORS FAILED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY ST…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING DOWNHILL AT 20 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE JERKED AND THE FRONT ROTORS OVERHEATED. THE DEALER REPLACED THE FRONT ROTORS IN JULY OF 2007. IN MAY OF 2008, THE FRONT ROTORS FAILED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT WILL NEED TO PAY FOR THE REPAIR. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY WOULD CONSIDER GIVING HIM A DISCOUNT. THE FAILURE MILEAGE WAS 18,000 AND CURRENT MILEAGE WAS 32,000.
NHTSA ODI #10249168
12,269 miles · May 20, 2008
Service Brakes, Hydraulic
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING IN RAINY WEATHER CONDITIONS AT ANY SPEED, THE BRAKE SYSTEM INTERMITTENTLY PULSATED, AND CAUSED THE VEHICLE TO ABNORMALLY VIBRATE. SECONDLY, WHILE APPLYING PRESSURE TO THE BRAKE PEDAL, THE VEHICLE WOULD NOT STOP. THE FAILURE WAS ACCOMPANIED BY A LOUD GRINDING NOISE. T…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING IN RAINY WEATHER CONDITIONS AT ANY SPEED, THE BRAKE SYSTEM INTERMITTENTLY PULSATED, AND CAUSED THE VEHICLE TO ABNORMALLY VIBRATE. SECONDLY, WHILE APPLYING PRESSURE TO THE BRAKE PEDAL, THE VEHICLE WOULD NOT STOP. THE FAILURE WAS ACCOMPANIED BY A LOUD GRINDING NOISE. THE DEALER STATED THAT IF THE BRAKE PADS ARE EXPOSED TO MOISTURE, THEY COULD FAIL. THEY FURTHER STATED THAT THEY WOULD ONLY REPLACE THE BRAKE PADS IF THE WEAR WAS LESS THAN 3MM, AND REPAIR OR RESURFACE THE BRAKE ROTORS. THE BRAKE PADS WERE MEASURED AT 5MM. THE MANUFACTURER STATED THAT ALTHOUGH HER VEHICLE WAS EXPERIENCING SEVERE SYMPTOMS, THEY WOULD NOT REPAIR THE VEHICLE UNTIL IT DISPLAYED THE MINIMUM REQUIREMENT FOR REPAIR. THE FAILURE MILEAGE WAS 12,269 AND CURRENT MILEAGE WAS 12,412.
NHTSA ODI #10228298
31,174 miles · May 5, 2008
Engine And Engine CoolingService Brakes, HydraulicSteering
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH DOWNHILL, THE VEHICLE BEGAN TO VIBRATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKES FAILED. THERE WAS NO DAMAGE OR CRASH. THE BRAKES WERE REPLACED BY AN AUTHORIZED DEALER. THE CONTACT THEN HEARD A KNOCKING NOISE COMING FROM THE FRONT END OF TH…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH DOWNHILL, THE VEHICLE BEGAN TO VIBRATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKES FAILED. THERE WAS NO DAMAGE OR CRASH. THE BRAKES WERE REPLACED BY AN AUTHORIZED DEALER. THE CONTACT THEN HEARD A KNOCKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. A REPAIR WAS MADE, BUT THE NOISE STILL PERSISTS. SHE NOTICED THAT THE STEERING WHEEL WAS LOOSE AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE RACK AND PINION WERE REPLACED IN THE STEERING COLUMN. RECENTLY, THE WATER PUMP BEGAN OVERHEATING AND HAS NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 31,174.
NHTSA ODI #10226726
6,000 miles · Aug 25, 2006
Service Brakes, HydraulicCrash
BRAKE RECALL IS NOT LISTED ON SITE FOR IMPALA 2006 SS.. I HAD A PROBLEM WITH MY BRAKES WHICH THE RECALL CORRECTED THE PROBLEM. THE UPGRADE IS NOT COMPLETED CAR IS HARDER TO STOP. GM AND TED EVENS (CS DEPARTMENT) FROM THE CHEVY DID NOT THINK OF IT HAS A BIG PROBLEM. HOWEVER I CAN TELL YOU MY CAR WILL STOP MUCH BETTER NOW. …
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BRAKE RECALL IS NOT LISTED ON SITE FOR IMPALA 2006 SS.. I HAD A PROBLEM WITH MY BRAKES WHICH THE RECALL CORRECTED THE PROBLEM. THE UPGRADE IS NOT COMPLETED CAR IS HARDER TO STOP. GM AND TED EVENS (CS DEPARTMENT) FROM THE CHEVY DID NOT THINK OF IT HAS A BIG PROBLEM. HOWEVER I CAN TELL YOU MY CAR WILL STOP MUCH BETTER NOW. *JB
NHTSA ODI #10166527
26,500 miles · Jul 21, 2006
Service Brakes, Hydraulic
DT*: THE CONTACT STATED THAT THE TWO REAR BRAKE SYSTEM ROTORS FRACTURED PREMATURELY WHEN THE VEHICLE REACHED 26000 MPH. *AK
NHTSA ODI #10163071
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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