NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
108 reportsClear category filterMileage unknown · Aug 24, 2011
Power Train
I HAVE A 2006 CHEVY IMPALA AND THERE SEEMS TO BE A PROBLEM WITH THE TRANSMISSION. I HAVE TAKEN THE CAR TO THE DEALER SEVERAL TIME AND HAVE EVEN HAD THE TRANSMISSION FLUSHED BUT AM STILL HAVING THE CAR JERK OFF AT A STOP LIGHT. THE DEALER CAN NEVER FIND A PROBLEM AND IT SEEMS TO BE GETTING WORSE. I AM PART OF AN CHEVROLET FAMILY …
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I HAVE A 2006 CHEVY IMPALA AND THERE SEEMS TO BE A PROBLEM WITH THE TRANSMISSION. I HAVE TAKEN THE CAR TO THE DEALER SEVERAL TIME AND HAVE EVEN HAD THE TRANSMISSION FLUSHED BUT AM STILL HAVING THE CAR JERK OFF AT A STOP LIGHT. THE DEALER CAN NEVER FIND A PROBLEM AND IT SEEMS TO BE GETTING WORSE. I AM PART OF AN CHEVROLET FAMILY AND WE HAVE A TOTAL OF 8 IMPALA AND WE ALL SEEM TO BE EXPERIENCING THE SAME PROBLEM. ALSO THE POWER STEERING BELTS AND PULLEY ALWAYS MAKE A HISSING SOUND WHEN THE STEERING WHEEL IS TURNED AND HAVE HAD THIS LOOKED AT AND HAVE HAD THE HOSE REPLACE SEVERAL TIMES ONLY TO HAVE THE PROBLEM TO REAPPEAR. IS THERE A RECALL ON THESE ISSUES. HAVING TO PAY OUT OF POCKET FOR THESE THINGS NOW AS MY CAR IS OUT OF WARRANTY NOW. *TR
NHTSA ODI #10421390
87,000 miles · Jun 13, 2011
Power Train
TRANSMISSION SLIPPING AND FINALLY NO FORWARD OR REVERSE GEARS. BROKE DOWN MONDAY MORNING AFTER BEING INTO GM DEALER FRIDAY FOR A CHECK UP WITH NO PROBLEMS OR ISSUES FOUND. *TR
NHTSA ODI #10406154
75,000 miles · Jun 7, 2011
Power Train
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE SEEMED TO HESITATE RANDOMLY WHEN ACCELERATING FROM A STOP LIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE PROBLEM GENERATED FROM THE TRANSMISSION AND REFERRED TO IT AS A PHANTOM SHIFT. THE DEALER STATED THEY WOULD HAVE TO PULL THE TR…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE SEEMED TO HESITATE RANDOMLY WHEN ACCELERATING FROM A STOP LIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE PROBLEM GENERATED FROM THE TRANSMISSION AND REFERRED TO IT AS A PHANTOM SHIFT. THE DEALER STATED THEY WOULD HAVE TO PULL THE TRANSMISSION APART TO MAKE THE REPAIR. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE 95,000. UPDATED 10/03/2011 *LN *TR
NHTSA ODI #10405423
100,000 miles · Jun 3, 2011
Power TrainSeat Belts
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE GEAR SHIFTER WAS STUCK IN PARK AND WOULD NOT ALLOW THE DRIVER TO MOVE THE VEHICLE AT ALL. IN ADDITION, THE DRIVER SIDE SEAT BELT LATCH WAS FRACTURED. THE DEALER AND MANUFACTURER WERE CONTACTED BUT THE FAILURE WAS NOT REPAIRED. THE FAILURE AND CURRENT MI…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE GEAR SHIFTER WAS STUCK IN PARK AND WOULD NOT ALLOW THE DRIVER TO MOVE THE VEHICLE AT ALL. IN ADDITION, THE DRIVER SIDE SEAT BELT LATCH WAS FRACTURED. THE DEALER AND MANUFACTURER WERE CONTACTED BUT THE FAILURE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,000.
NHTSA ODI #10404337
Mileage unknown · May 25, 2011
Power Train
2006 IMPALA 3.5 ,NOISE AND VIBRATIONS FROM TRANSAXLE AND OR CV JOINTS,THIS HAPPENS AT ALL SPEEDS AND THE NOISE GETS LOUDER WHEN TURNING LEFT, I HAVE'NT DONE ANYTHING TO CORRECT THE PROBLEM. *TR
NHTSA ODI #10402635
71,000 miles · May 16, 2011
Power Train
IMPALA "SS" WITH ONLY APPROXIMATELY 71,000 MILES, MAJOR TRANSMISSION MALFUNCTION / FAILURE WITHOUT ANY PRIOR WARNING. VEHICLE HAD ONLY BEEN SERVICED AT GM DEALERSHIP SINCE PURCHASED, ALL REGULAR MAINTENANCE FOLLOWED. TRANSMISSION SLIPPAGE COMBINED WITH HARSH SHIFTING, TORQUE CONVERTER SHUDDER, GRINDING NOISES FROM GEARS. VEHICLE…
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IMPALA "SS" WITH ONLY APPROXIMATELY 71,000 MILES, MAJOR TRANSMISSION MALFUNCTION / FAILURE WITHOUT ANY PRIOR WARNING. VEHICLE HAD ONLY BEEN SERVICED AT GM DEALERSHIP SINCE PURCHASED, ALL REGULAR MAINTENANCE FOLLOWED. TRANSMISSION SLIPPAGE COMBINED WITH HARSH SHIFTING, TORQUE CONVERTER SHUDDER, GRINDING NOISES FROM GEARS. VEHICLE WOULD ALTERNATE BETWEEN NOT GOING FORWARD OR, ONCE MOVING, VERY DIFFICULT TO STOP VEHICLE BECAUSE TRANSMISSION DID NOT DISENGAGE (NEARLY REAR ENDED OTHER VEHICLES, HAD TO STAND ON BRAKE PEDAL). NO WARNING LIGHTS NOR DASH INDICATORS, BUT REMOTE DIAGNOSTIC VIA ONSTAR CONFIRMED TRANSMISSION FAILURE AND DIRECTED FOR IMMEDIATE REPAIR. VALVE BODY, PRESSURE REGULAR, ALL SOLENOIDS (REBUILD) REPLACED UNDER GMPP EXTENDED WARRANTY COVERAGE. NOT EVEN TWO WEEKS LATER, PROBLEMS RETURNED BUT WORSE. NHTSA CAMPAIGN # 10021844 AND TSB # 070730012C SEEM TO ADDRESS THIS ISSUE. VEHICLE NOW AT GM DEALERSHIP BEING ASSESSED. ONSTAR DIAGNOSTICS FOUND NO ISSUE. STILL NO WARNING INDICATORS, BUT VEHICLE HAVE HIGH RPM WITHOUT ANY FORWARD MOTION WHEN ACCELERATOR DEPRESSED. RPMS WOULD ALSO BOUNCE UP AND DOWN ERRATICALLY ON HIGHWAY AT STEADY SPEED, VIBRATIONS AND WHINING NOISES FROM TRANSMISSION. APPARENTLY THIS IS KNOWN DEFECT WITH MULTIPLE VEHICLES EQUIPPED WITH THE 4T65-E TRANSMISSION, BUT THERE HAS NEVER BEEN ANY RECALL. COST OF REPAIRS FOR THIS BETWEEN $4,000 AND $6,000 IF NOT UNDER WARRANTY. THIS LIKELY EFFECTS HUNDREDS OF THOUSANDS OF GM VEHICLES COVERING MANY MODEL YEARS. *TR
NHTSA ODI #10401131
26,000 miles · Apr 6, 2011
Engine And Engine CoolingEquipmentPower Train
MY 2006 CHEVROLET IMPALA HAS NOTHING BUT ISSUES. WINDOW SCRATCH WHEN GOING UP AND DOWN, TIRE PRESSURE MONITOR NEEDS REPLACED, REMOTE START HAS NO DISTANCE, WATER PUMP LEAKAGE, TRANSMISSION LINE LEAKING, ROTORS, TIRES AND ALIGNMENT WEAR OUT PREMATURELY. *TR
NHTSA ODI #10394445
62,000 miles · Feb 27, 2011
Power Train
I HAVE A 2006 IMPALA SS. THE CAR WAS PURCHASED USED WITH APPROXIMATELY 12K MILES, IN EARLY 2009 AT 62K THE TRANSMISSION FAILED, STRANDING MY FAMILY ON THE PA TURNPIKE. IN JANUARY 2011 AT 101K WE HAD TO REPLACE THE TRANSMISSION AGAIN. LUCKILY WE PURCHASED A GM POWER-TRAIN TRANSMISSION AND IT CAME WITH A 3YR WARRANTY. THE …
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I HAVE A 2006 IMPALA SS. THE CAR WAS PURCHASED USED WITH APPROXIMATELY 12K MILES, IN EARLY 2009 AT 62K THE TRANSMISSION FAILED, STRANDING MY FAMILY ON THE PA TURNPIKE. IN JANUARY 2011 AT 101K WE HAD TO REPLACE THE TRANSMISSION AGAIN. LUCKILY WE PURCHASED A GM POWER-TRAIN TRANSMISSION AND IT CAME WITH A 3YR WARRANTY. THE FAILURE SYMPTOMS WERE IDENTICAL FOR EACH OCCURRENCE. 1ST THE TRANSMISSION WOULD OCCASIONALLY SHUDDER WHILE SHIFTING. EVENTUALLY IT WOULD SHUDDER AND PREDICTABLY SLIP WHEN MAINTAINING A SPEED AT OR NEAR 1800 RPM. THIS WAS ESPECIALLY NOTICEABLE DRIVING UP HILLS. FINALLY THE CAR WOULD NOT MOVE WHILE THE ENGINE RPM SPIKED WHEN PRESSING THE ACCELERATOR PEDAL. THE ENTIRE FAILURE PERIOD WAS AROUND 1000 MILES FROM THE 1ST SIGN THAT THE TRANSMISSION WAS HAVING DIFFICULTY TO SHIFTING TO THE FINAL FAILURE. THE TRANSMISSION APPEARS TO REACH VERY HIGH TEMPERATURES AND HAS A LONG COOL OFF PERIOD. WHEN REPLACING THE POWER STEERING GEAR I NOTICED THAT THE EXHAUST AND ENGINE WERE COOL TO THE TOUCH, BUT THE TRANSMISSION REMAINED WARM THROUGH OUT THE REPAIR. THANK FOR YOUR ATTENTION IN THIS MATTER. *TR
NHTSA ODI #10384643
58,000 miles · Feb 22, 2011
Power Train
CAR STARTED RUNNING SLUGGISH MORE AND MORE UNTIL THE TRANSMISSION DIED AND NEEDS A REBUILD. TAKEN TO A SHOP TO GET IT REBUILT. *TR
NHTSA ODI #10383921
70,000 miles · Jan 17, 2011
Power Train
I AM WRITING TO COMPLAIN ABOUT THE 4T65E-HD TRANSMISSION IN GENERAL MOTOR'S LINEUP OF V8 POWERED W-BODY PLATFORM CARS. I HAVE EXPERIENCED MANY ISSUES OF THIS TRANSMISSION SLIPPING AND HESITATING ON ACCELERATION FROM A STOP. I HAVE BEEN EXPERIENCING THE ISSUE FOR ABOUT 30K MILES NOW. THE CAR IS NOT BEATEN, OR DRIVEN HARD AT AL…
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I AM WRITING TO COMPLAIN ABOUT THE 4T65E-HD TRANSMISSION IN GENERAL MOTOR'S LINEUP OF V8 POWERED W-BODY PLATFORM CARS. I HAVE EXPERIENCED MANY ISSUES OF THIS TRANSMISSION SLIPPING AND HESITATING ON ACCELERATION FROM A STOP. I HAVE BEEN EXPERIENCING THE ISSUE FOR ABOUT 30K MILES NOW. THE CAR IS NOT BEATEN, OR DRIVEN HARD AT ALL. ALL MY ROUTINE MAINTENANCE HAS BEEN DONE. I FIRST TOOK IT TO THE DEALER TO COMPLAIN ABOUT THE SLIPPING TRANSMISSION, AND EVEN THOUGH THE TECH FELT THE TRANSMISSION ISSUE, I WAS TOLD THAT UNLESS THE TRANSMISSION IS THROWING A CODE, THERE IS NOTHING THAT THEY COULD DO FOR ME. I HAVE PUT ABOUT $500 INTO WORK ON THIS TRANSMISSION SO FAR WITH MINIMUM SUCCESS. I HAVE FLUSHED THE TRANSMISSION TOTALLY, WHICH SEEMED TO HAVE FIXED THE TRANSMISSION FOR ABOUT A WEEK. ANOTHER THING THAT I ATTEMPTED PER THE RECOMMENDATION OF A GM MASTER TECH WAS TO CHANGE THE VALVE BODY. WHICH I DID AND IT CORRECTED THE ISSUE FOR 3 DAYS. NOW THE TRANSMISSION IS SLIPPING WHEN DRIVING ON THE HIGHWAY AT A CONSTANT SPEED/RPM.. ALMOST LIKE IT FEELS THE MOTOR IS MISFIRING. I HAVE CHECKED THE FLUID LEVEL, AND THE FLUID. THE LEVEL IS FINE AND THE FLUID IS NOT BURNT. I FEEL THAT GM NEEDS TO STEP UP AND RECTIFY THE PROBLEM OF THESE GARBAGE TRANSMISSIONS. I HAVE OWNED 2 OTHER CARS WITH THE SAME TRANSMISSION (95 MONTE CARLO Z34 AND A 01 PONTIAC GTP). BOTH VEHICLES EXPERIENCED THESE SAME ISSUES AND THE TRANSMISSIONS BLEW UP. WHY WOULD GM CONTINUE TO USE SUCH A WEAK MAJOR COMPONENT. I KNOW OF 100+ OTHER V8 W-BODY OWNERS EXPERIENCING THESE SAME ISSUES. *TR
NHTSA ODI #10376890
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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