IllustrationMY RADIO SCREEN ON MY 2016 CADILLAC SRX HAS SPIDER WEB CRACKS ON BOTH THE LEFT SIDE AND THE RIGHT SIDE. IT STARTED SMALL, ABOUT SIX MONTHS AGO, AND THE CRACKS KEEP GROWING AND SPREADING. THE DEALER WANTS TO CHARGE ME $1,500.00 TO REPLACE THE ENTIRE RADIO CONSOLE, BUT IT SHOULD BE A RECALL.
2016 Cadillac Srx
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2016 Cadillac Srx do not stand out strongly from the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
130–25K
2225–50K
1650–75K
1075–100K
4100–150K
0150K+
65 reports with mileage · 103 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 98 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 15 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports1 fire reports8 injury reports
What owners actually said
168 reportsTHE LOWBEAMS OF MY HEADLIGHTS ARE SO DIM I CANNOT DRIVE AT NIGHT. DON'T FEEL SAFE AT ALL. TOOK TO A DEALER AND THEY WANTED TO REPLACE THE WHOLE ASSEMBLY AT MY EXPENSE WHICH IS $2K. I WAS TOLD REPLACING THE BULB WILL NOT FIX SITUATION AS IT IS THE HOUSING THAT IS FAULTY.
HEADLIGHTS ARE DIM MAKING IT UNSAFE TO DRIVE AT NIGHT. HAVING TO USE HIGHBEAMS TO DRIVE. VERY UNSAFE. THESE VEHICLES SHOULD BE RECALLED FOR LIGHTING. HAS BEEN LIKE THIS FOR A WHILE.
I HAVE A 2016 CADILLAC SRX THE RADIO HAS SPIDER WEB CRACKING IN THE SCREEN, THIS IS THE SECOND TIME SINCE I HAVE OWNED THE CAR ITS HAPPENED CAUSING THE RADIO TO FREEZE AND NOT FUNCTION CADILLAC DOES NOT WANT TO COVER THE FAULTY PART
I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THA…
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I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THAN PAID. I SPECIFICALLY ASKED THE DEALER FOR THE CARFAX. THE STRUCTURAL DAMAGE ACCIDENT HAPPENED LESS THAN 30 DAYS BEFORE SELLING TO ME AND HAD NOT BEEN REFLECTED ON THE CARFAX YET THE DEALER KNEW. I ALSO PAID OVER $500 FOR A FUEL INJECTOR ISSUE THAT WAS CAUSING ENGINE MISFIRING. ON A LONG TRIP MY CHECK ENGINE LIGHT STARTING FLASHING. I GOT IT INTO A REPAIR SHOP IMMEDIATELY.
THE CUE SCREEN DELAMINATED AND LOOKS LIKE SPIDER WEBS. UNIT NO LONGER FUNCTIONS TO TOUCH. I HAD TO HAVE THE SCREEN REPLACED FOR $400.00 OUT OF POCKET. GM WON'T COVER THIS KNOWN PROBLEM. I FINALLY GAVE UP ON GM AND HAD IT REPAIRED MYSELF ON 7-30-2020.
THE HEADLIGHTS ARE SO DIM IT MAKES IT UNSAFE TO DRIVE AT NIGHT WITHOUT THE HIGH BEAMS ON. I HAVE COMPLAINED AND COMPLAINED ABOUT THIS. IT IS A MANUFACTURED DEFECT BUT THEY WANT 1500.00 TO FIX IT!*TR*JB
THE HEADLIGHTS ARE DIM AT NIGHT AND ALMOST TRANSLUCENT DURING THE DAY. I UNDERSTAND THAT THERE IS NO RECALL AT THIS TIME BUT THE HEADLIGHTS ARE A SAFETY ISSUE. NOT ONLY IT IS A SAFETY ISSUE IS A COSTLY ONE AT THAT WHICH THE OWNER HAS TO FOOT THE BILL WHICH IS BAD BUSINESS AND DECEIVING THE CADILLAC OWNERS. THIS SHOULD BE LOOKED …
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THE HEADLIGHTS ARE DIM AT NIGHT AND ALMOST TRANSLUCENT DURING THE DAY. I UNDERSTAND THAT THERE IS NO RECALL AT THIS TIME BUT THE HEADLIGHTS ARE A SAFETY ISSUE. NOT ONLY IT IS A SAFETY ISSUE IS A COSTLY ONE AT THAT WHICH THE OWNER HAS TO FOOT THE BILL WHICH IS BAD BUSINESS AND DECEIVING THE CADILLAC OWNERS. THIS SHOULD BE LOOKED INTO BECAUSE APPERANTLY I AM NOT THE ONLY ONE HAVING THIS ISSUE AND GM SHOULD MAKE GOOD ON THIS DEFECT AND SHOW PROPER CUSTOMER SERVICE TO ALL OWNERS.
ON LIGHTS THEY ARE VERY DIM, MAKEING IT A RIST TO DRIVE AT NIGHT, SAFTY. ON BRAKE MAKES A SQUEEL WHEN APPLYING, HAD IT IN TO SERVICE SEVERAL TIMES ,THEY SAY NOTHING IS WRONGWITH IT. CADALICS SHOULD NOT MAKE NOISE LIKE THAT MAKES POEPLE LOOK AT CAR LIKE SOMETHINGS WRONG WITH IT,WHICH IT IS.
THE HEADLAMPS ON THE 2016 SRX HAVE A DESIGN DEFECT. THE LENS ON THE LOW BEAMS CLOUD OVER AND DIMINISH THE LIGHT TO THE POINT THAT THE VEHICLE IS USABLE AT NIGHT ONLY WITH HIGH BEAMS ON ALL THE TIME. CADILLAC REPORTS THAT BRAND NEW LENS' ONLY LAST 1 TO THREE YEARS. THE COST TO REPLACE IS APPROXIMATELY $1600 . THIS IS A RECURRING…
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THE HEADLAMPS ON THE 2016 SRX HAVE A DESIGN DEFECT. THE LENS ON THE LOW BEAMS CLOUD OVER AND DIMINISH THE LIGHT TO THE POINT THAT THE VEHICLE IS USABLE AT NIGHT ONLY WITH HIGH BEAMS ON ALL THE TIME. CADILLAC REPORTS THAT BRAND NEW LENS' ONLY LAST 1 TO THREE YEARS. THE COST TO REPLACE IS APPROXIMATELY $1600 . THIS IS A RECURRING COST AND CREATES A SAFETY HAZARD .
Official recalls
226V329000 · Air Bags:frontal:driver Side:inflator Module
May 21, 2026
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
21V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.