2016 Cadillac Srx

The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated while driving 55 MPH, the steering wheel began shaking violently and the vehicle fishtailed and failed to steer as intended. The vehicle was steered to the side of the road and restarted. The vehicle was then taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (SUSPENSION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Case #: [XXX] ] I have a 2016 Cadillac SRX (VIN: [XXX] ) that I have owned for 8 years. Throughout this period, I have encountered some minor issues that were easily remedied. On [XXX], I started my car and some warning light came on. •The ABS light •The power steering light •The anti-skid traction light I contacted Scranton Motors in Vernon, CT and was told I had a faulty brake module: part number 20842710. Furthermore, I was told that this part number has been discontinued and no longer available. I contacted Cadillac customer care and spoke to customer service rep Alegra 866-790-5600 at extension 5918222 and she gave me a list of suppliers who may have this part. Again, I was told that this part was discontinued. The parts department had to go to the aftermarket to see if they could locate this part. It was found on eBay. I was told that the part could be installed but there is NO guarantee that it would work. I was left with no choice but to have the part installed knowing that I would be driving an unsafe vehicle that could malfunction at any time. As stated earlier this vehicle is about 8 years and what I do not understand is why Cadillac would stop production on such a critical part that could cause physical harm to its passengers. In doing some investigating I found the Cadillac Forum in which other owners experience the same problem. I have owned 4 Cadillacs over the last 9 years and for the most part I have been very happy with their performance. It appears to me that Cadillac should take some responsibility and compensate me for not producing a safe vehicle to drive. The trade in value according to Kelley Blue. Book is $14,000 and therefore, I should be reimbursed accordingly On December 12, 2024, I received a phone call from Scranton Motors advising me that the part that they had received from eBay did not work. Therefore, I cannot operate this vehicle and it is totally useless. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Cadillac SRX. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension); the vehicle could not properly be aligned. The contact stated that while driving at various speeds on a bumpy road surface, the vehicle shuddered, and the rear of the vehicle was pulling to the left. Additionally, the contact stated that the tires had become damaged prematurely. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty, and the contact would need to pay for the cost of the repair. The failure mileage was approximately 24,000.

The contact owns a 2016 Cadillac SRX. The contact stated the vehicle was serviced under NHTSA Campaign Number: 21V473000 (Suspension). The contact stated he noticed that tread on both rear tires were worn. The contact replaced the tires however, while having the vehicle aligned the mechanic stated that the suspension installed was prematurely wearing down the tires. The manufacturer was contacted but offered no assistance. The approximate failure mileage was 66,000.

The contact owns a 2016 Cadillac SRX. The contact stated that upon walking to the rear of the vehicle, he noticed that the rear tires were significantly bald and the tread belts were exposed. The contact stated that the failure occurred after the replacement of the rear adjustable toe links with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the issue but provided no assistance. The contact stated that it was a safety issue as he was not aware of the tire failure until he walked towards the rear vehicle. The contact stated that the mileage on the rear tires was 26,000 prior to the recall repair and he had only driven the vehicle for approximately 4,000 miles after the recall repair. The front tires were still in good condition. The vehicle was taken to an independent mechanic who informed the contact that the vehicle could not be aligned due to the non-adjustable toe links. The rear tires were replaced. The manufacturer was not notified of the issue. The failure mileage was approximately 32,000. The VIN was unavailable.

We had our vehicle recalled for links in the rear suspension some weeks ago. Saturday 6/4/22 we were going south on hwy 19 south of Tavares Florida at 45 to 50 MPH in a light rain. We went thru a light puddle in the road twitched. Didn't feel like anything I had experienced before. A couple of blocks further on the back of the car veered back and forth significantly and I thought i had blown a tire, all tires were hard. We returned the car home gingerly and completed our trip with our daughters car, When we got home i got under the car to see if I could find anything bent or broken, I was astonished to find both back tires bald and thru 2 layers of cord halfway across the inside face of each. The car has 48609 total miles. The tires have about 22000 on them. The car has been dealer serviced , on schedule including tire rotation.