2004 Cadillac Deville

The contact owns a 2004 Cadillac Deville. The contact stated that while driving on a mountain at a slow speed, the steering wheel became difficult to turn. There was no warning light illuminated. The vehicle was taken to the local dealer but was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 102,331.

I WAS ACCELERATING ONTO MAIN HI-WAY WHEN STEERING WHEEL LOCKED UP AND COULD NOT TURN STEERING WHEEL AND WAS ALMOST HIT BY A MOTOR HOME AS MY CAR WENT STRAIGHT ACROSS HI WAY INSTEAD OF TURNING WHICH I WAS TRYING TO DO. TOOK A FEW TRIES TO GET VEHICLE SAFELY OFF ROAD AS STEERING WHEEL COULD NOT BE TURNED.CALLED MY SON WHO BROUGHT TOOLS TO TAKE STEERING COLUMN APART.WHEN I INSPECTED THE CAUSE, THE STEERING WHEEL LOCK BUTTON WOULD NOT DISENGAGE SO HAD TO REMOVE STEERING WHEEL LOCK BUTTON FROM STEERING COLUMN. SINCE THEN THE VEHICLE HAS NO STEERING WHEEL LOCK SO CAR CAN BE SHIFTED WITHOUT PRESSING THE BRAKE AT THE SAME TIME BUT BY SIMPLY MOVING THE GEAR SHIFT LEVER WHEN KEY IS IN RUN OR ACCESSORY POSITION! *TR

DRIVING FROM EXIT RAMP ONTO HIGHWAY CAR WAS VERY DIFFICULT TO KEEP IN CENTER OF LANE, IS SEEMS TO BE BETTER AFTER STABILITY SYSTEM REPLACED IN STEERING COLUMN. WAS NOT CALLED IN FOR RECALL OF KEYS UNTIL, 12/05/14. HEATER STOPPED WORKING BY 50%, ELECTRIC DOOR LOCK STOPPED WORKING APPROX SAME TIME. BRAKES NOT WORKING AS WELL, SAME TIME FRAME. EVERYTHING WAS CHECKED OUT IN FEB; THIS YEAR, ALTHOUGH STARTED NOTICING STEERING PROBLEMS AUGUST, SEPTEMBER., 2014. I THOUGHT IT WAS A SLOW LEAK IN THE TIRE CAUSING THE STEERING PROBLEM, ALTHOUGH NOW BELIEVE IT HAD SOMETHING TO DO WITH THE STABILITY CONTROL SYSTEM, STEERING COLUMN AREA. WE WERE CHARGED FOR THE REPAIR, EVEN THOUGH IT FALLS UNDER THE RECALL COMPLAINTS. WHAT WE THOUGHT WAS GOING TO BE A $100 OR $150.00 JOB, AS I OK'D THEM TO USE THE MULTI-POINT INSPECTION MACHINE AND CHECK ANTI FREEZE LEVEL, COSTS US $688.15. THE FIRST ESTIMATE WAS OVER $4,000, UNBELIEVABLE, IN WHICH THE AGENT SAID " THEY HAD TO PAY THE MECHANIC FOR HIS LABOR". $533.76 FOR LABOR, $131.50 FOR A PART WHICH IS A RECALL. SERVICE STABILITY CONTROL SYSTEM . I WILL BE GOING BACK TO TALK WITH GMC MANAGER. *TR

I VEERED RIGHT TO AVOID A VEHICLE WHO APPROACHED OVER THE CENTER YELLOW LINE, THE WHEEL LOCKED, AND I CRASHED OVER GUARDRAIL AND INTO A UTILITY POLE. THE AIRBAGS NEVER DEPLOYED. I WAS NOT INJURED, AND DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS A TOTAL LOSS. I DID NOT KNOW MY VEHICLE WAS INVOLVED IN A RECALL UNTIL MY INSURANCE PROVIDER SENT ME A DOCUMENT TO THAT EFFECT AS PART OF THE PAYOUT FOR THE CAR. I'VE BEEN DRIVING FOR OVER 40 YEARS, I AM A DEFENSIVE DRIVER. I HAVE 15 KEYS ON MY KEYCHAIN WHAT HAPPENED WAS JUST AS THEY OUTLINED I AM TOTALLY SCREWED IN THIS WHOLE SITUATION. *TR

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED AND THE AIR BAG DISABLED WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS WAS UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE STEERING COLUMN AND THE SERVICE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

I WAS LEAVING A RESTAURANT AND AS I WAS CROSSING THE INTERSECTION MY CAR SHUT OFF ,I GOT IT STARTED AND AS I GOT TO THE RED LIGHT IT SHUT OFF AGAIN SO HAD TO KEEP MY FOOT ON THE BRAKE AND GAS AT THE SAME TIME. ONCE I GOT BACK ON THE INTERSTATE I HAD NO MORE PROBLEMS. ABOUT 6 MONTHS LATER I WAS AT MCDONALDS DRIVE-THRU AT 2AM WHEN MY CAR SHUT OFF, I COASTED INTO THE CLOSEST PARKING SPACE AND MY CAR LOCKED UP AND I HAD NO POWER AT ALL AND I WAS LOCKED INSIDE I MANUALLY UNLOCKED MY DOOR GOT OUT OF MY CAR AND I HAD TO CALL AAA. MY CAR WOULD NOT CRANK WHEN AAA MAN TRIED TO JUMP UNDER THE HOOD, HE HAD TO TAKE MY BACKSEAT OUT TO JUMP START IT, HE GOT IT STARTED AND HE TOLD ME HE COULDN'T UNDERSTAND WHAT HAPPENED. ON ANOTHER OCCASION MY GAS PEDAL STICKS AND I HAD TO PULL OVER AND SHUT MY CAR OFF AND I WAITED ABOUT 5 MINUTES AND STARTED MY CAR UP AND IT WAS FINE AFTER THAT, AND MY CAR STILL SHUTS OFF MOST WHEN I AM IDLING OR GOING SLOW THRU TOWN AND MY SERVICE STABILITY WARNING STEADY RUNS, I TURN THE RESET BUTTON AND IT COMES BACK ON , PLEASE HELP ME FIX THESE PROBLEMS BECAUSE I LOVE MY CAR. *TR

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE VEERED OFF THE ROAD INTO BRUSHES AND THE VEHICLE CAME TO A STOP. THERE WERE UNKNOWN WARNING LIGHTS THAT ILLUMINATED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT STATED THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) BUT THE PART NEEDED WAS NOT AVAILABLE. THE VEHICLE WAS TOWED AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.