WHEN THE KEY WAS INSERTED INTO THE IGNITION IT DID NOT GO IN. IT APPEARS DUE TO A GM RECALL #14299 THIS CONTRIBUTED TO, WHAT SEAMS, THE TUMBLERS FALLING & THE KEY WILL NOT INSERT. THE VEHICLE IS NOW DISABLED. I BELIEVE THIS IS GM'S FAUL & SHOULD BE UNDER THEIR WARRANTY. *TR
2004 Cadillac Deville
Owner reports · Recalls · Investigations
More warning signs than most Deville years
Owner complaints for the 2004 Cadillac Deville are substantially higher than the model-year median of 44.
About this comparison →How this year compares
Owner complaints by model year
Compare all Deville years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
136 reports with mileage · 31 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 47 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 36 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
47 reportsTL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE INSTRUMENT PANEL LIGHTING FAILED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,276 AND THE CURRENT MILEAGE WAS 295,527. UPDATED 8/29/14*CN …
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TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE INSTRUMENT PANEL LIGHTING FAILED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,276 AND THE CURRENT MILEAGE WAS 295,527. UPDATED 8/29/14*CN THE CONSUMER STATED THE BACK UP WARNING LIGHT INDICATORS WOULD LIGHT UP AND THE CHIME SOUNDED, BUT THERE WAS NOTHING BEHIND, THE VEHICLE. UPDATED 09/18/19
3 TIMES SAME DAY AT RED LIGHT ENGINE DIED, RESTARTED EACH TIME, SCARY SITUATION IN HEAVY TRAFFIC.AT MYRTLE BEACH S.C. *TR
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION SWITCH IN ORDER TO START THE VEHICLE. THE FAILURE HAS CONTINUED TO RECCURED OVER A PERIOD OF TWO MONTHS. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MA…
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TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION SWITCH IN ORDER TO START THE VEHICLE. THE FAILURE HAS CONTINUED TO RECCURED OVER A PERIOD OF TWO MONTHS. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MAILEAGE WAS 46,764.
WE DROVE THE VEHICLE IN QUESTION TO WALMART. WE WERE IN THE STORE FOR APPROX. 15-30 MINUTES BEFORE RETURNING TO VEHICLE, USING THE KEYLESS ENTRY REMOTE TO UNLOCK THE CAR. UPON ENTERING THE CAR, WE COULD NOT INSERT THE KEY INTO THE IGNITION- THE ANTI-THEFT SYSTEM WAS STILL ENGAGED. WE TRIED EVERYTHING WE COULD THINK OF- LOCK AND …
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WE DROVE THE VEHICLE IN QUESTION TO WALMART. WE WERE IN THE STORE FOR APPROX. 15-30 MINUTES BEFORE RETURNING TO VEHICLE, USING THE KEYLESS ENTRY REMOTE TO UNLOCK THE CAR. UPON ENTERING THE CAR, WE COULD NOT INSERT THE KEY INTO THE IGNITION- THE ANTI-THEFT SYSTEM WAS STILL ENGAGED. WE TRIED EVERYTHING WE COULD THINK OF- LOCK AND UNLOCK WITH KEY FOB, LOCK AND UNLOCK WITH KEY IN DOOR, UNPLUG BATTERY AND PLUG IT BACK IN, AND EVEN TRYING TO LUBE UP THE IGNITION PIECES TO SEE IF THEY WERE JUST STUCK- AND NOTHING HAS WORKED. IT'S NOW AN OVER-SIZED PAPERWEIGHT SITTING IN THE PARKING LOT OF OUR APARTMENT COMPLEX. *TR
I HAVE HAD MY DEVILLE FOR 31/2 YRS. 33,600MILES WHEN I BROUGHT IT. I HAVE REPLACED REGULATORS IN THREE WINDOWS AND AT THIS TIME THEY NEED TO BE REPLACED ONCE AGAIN. SOMETHING HAS TO BE WRONG WITH THESE WIINDOWS. I AM ON DISABITY. NEED NOT SAY NO MORE ON THAT. BUT I FEEL THERE IS A SERIOUS PROBLEM WITH THIS AND IT SHOULD BE ADDR…
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I HAVE HAD MY DEVILLE FOR 31/2 YRS. 33,600MILES WHEN I BROUGHT IT. I HAVE REPLACED REGULATORS IN THREE WINDOWS AND AT THIS TIME THEY NEED TO BE REPLACED ONCE AGAIN. SOMETHING HAS TO BE WRONG WITH THESE WIINDOWS. I AM ON DISABITY. NEED NOT SAY NO MORE ON THAT. BUT I FEEL THERE IS A SERIOUS PROBLEM WITH THIS AND IT SHOULD BE ADDRESSED. AT THIS I HAVE 71,00 MILES AND I LOVE MY CAR, ORIGINAL PAINT JOB GREAT,NO DAMAGES ON MY CAR. I TAKE GREAT CARE CAUSE IT HAS TO LAST ME. ALSO I HAVE ONSTAR AND I MUST SAY IT WASN'T WORTH ALL THE MONEY I PUT ON. I YOU REFUND MY FUNDS SERIOUSLY. OH YES I HAVE REPLACE TWO WINDOWS TWICE THIS WILL THE 3RD TIME. YOU RECIEVED THE MONEY FOR THESE CARS. "DO YOU THINK THERE IS A PROBLEM WITH YOUR PRODUCT..TELL ME"? THIS REPLACEMEMENT SHOULD BE ON YOU GUYS, WHAT YOU SAY!....THANK YOU VERY MUCH! *JS
WHILE DRIVING THE ENGINE WOULD STALL INTERMITTENTLY. IT FREQUENTLY HAPPENED ON THE FREEWAYS WHILE DRIVING 55 MPH, BUT WAS NOT NECESSARILY CONFINED TO FREEWAY DRIVING. IT HAPPENED ON SIDE STREETS AND WHILE CROSSING THE RAILROAD TRACKS AND INTERSECTIONS. WE TOOK THE VEHICLE TO OUR DEALER. THEY TOLD US REPEATEDLY THAT THEY CO…
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WHILE DRIVING THE ENGINE WOULD STALL INTERMITTENTLY. IT FREQUENTLY HAPPENED ON THE FREEWAYS WHILE DRIVING 55 MPH, BUT WAS NOT NECESSARILY CONFINED TO FREEWAY DRIVING. IT HAPPENED ON SIDE STREETS AND WHILE CROSSING THE RAILROAD TRACKS AND INTERSECTIONS. WE TOOK THE VEHICLE TO OUR DEALER. THEY TOLD US REPEATEDLY THAT THEY COULDN'T DUPLICATE THE PROBLEM. BETWEEN OCTOBER 2013 AND JAN/FEB 2014 WE SPENT OVER $2,000 FOR DIFFERENT PARTS THE DEALER THOUGHT WAS THE PROBLEM. TO BE FAIR, PART OF THE MONEY WAS SPENT FOR BRAKES AND OTHER SERVICE. MY HUSBAND PASSED AWAY JAN. 28, 2014 AND THE VEHICLE WAS AT THE DEALERS. IT STILL WASN'T FIXED. I ASKED THEM TO PLEASE KEEP THE CAR AND SEE IF THEY COULD FIND WHY THE STALLING WAS HAPPENING. THEY KEPT THE CAR FOR ABOUT 2 WEEKS AND CALLED AND SAID THEY FOUND THE PROBLEM AND THEY WOULD ONLY CHARGE ME FOR PARTS AND NOT LABOR. I BELIEVE THIS VEHICLE SHOULD BE ON THE RECALL LIST. I, TOO HAD PROBLEMS WITH WINDOWS FALLING DOWN. *TR
ALL FOUR WINDOWS ARE DEFECTIVE. THEY FELL DOWN ONE AFTER ANOTHER STARTING A YEAR AFTER PURCHASE, AND WILL NOT SAY UP. THIS ISSUE IS WIDESPREAD AND POPULAR WITH THIS MODEL AND YEAR VEHICLE. THEY MADE A CRACKLING SOUND AND FELL DOWN FOR NO REASON OF MY OWN. I WAS QUOTED A PRICE OF $199 TO REPAIR EACH WINDOW. IT IS 2013 AND I STILL…
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ALL FOUR WINDOWS ARE DEFECTIVE. THEY FELL DOWN ONE AFTER ANOTHER STARTING A YEAR AFTER PURCHASE, AND WILL NOT SAY UP. THIS ISSUE IS WIDESPREAD AND POPULAR WITH THIS MODEL AND YEAR VEHICLE. THEY MADE A CRACKLING SOUND AND FELL DOWN FOR NO REASON OF MY OWN. I WAS QUOTED A PRICE OF $199 TO REPAIR EACH WINDOW. IT IS 2013 AND I STILL HAVEN'T REPAIRED ANY OF THE WINDOWS. THIS VEHICLE NEEDS TO BE RECALLED TO REPAIR THIS FACTORY DEFECT. THIS ISSUE IS VERY DISCONCERTING, EMBARRASSING AND A NUISANCE. *TR
MY CADILLAC DEVILLE 2004 WINDOWS HAVE ALL BEEN REPLACED FIRST IT WAS THE DRIVER SIDE WINDOW FELL ALL THE WAY DOWN COULD NOT GET TO GO UP THEN FRONT PASSENGER SIDE MADE A CRACKING SOUND SO I PUT THE WINDOW DOWN AND IT SOUND LIKE IT WAS GOING TO CRACK THEN TOOK MY CAR TO MY MECHANIC AND HE SAYS WOW I HAVE NEVER SEEN A GOOD CAR L…
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MY CADILLAC DEVILLE 2004 WINDOWS HAVE ALL BEEN REPLACED FIRST IT WAS THE DRIVER SIDE WINDOW FELL ALL THE WAY DOWN COULD NOT GET TO GO UP THEN FRONT PASSENGER SIDE MADE A CRACKING SOUND SO I PUT THE WINDOW DOWN AND IT SOUND LIKE IT WAS GOING TO CRACK THEN TOOK MY CAR TO MY MECHANIC AND HE SAYS WOW I HAVE NEVER SEEN A GOOD CAR LIKE CADILLAC HAVE SO MANY WINDOW PROBLEMS SO NOW THAT I GOT THESE 2 FIXED MY MECHANIC SAYS MAYBE EXERCISE YOUR WINDOWS EVERY TIME YOU GET IN CAR SO I DID THEN IT WAS THE DRIVER SIDE BACK THAT GOT STUCK AND THEN THE OTHER WENT IN A COUPLE OF WEEKS ALL I DID WAS MAKING MY WINDOW S GO UP AND DOWN I LIVE IN THE DESERT ON A DIRT ROAD SO MY WINDOWS NEVER GO DOWN AT 250 DOLLARS PER WINDOW THAT REALLY NEEDS TO BE LOOKED INTO. SO NOW I WILL NEVER ROLL MY WINDOWS DOWN AGAIN I HAVE TAPE OVER THE BUTTONS SO THAT NO ONE WILL USE THEM. *TR
LEFT FRONT WINDOW REGULATOR FAILED. REGULATOR REPLACED. THIS IS THE THIRD WINDOW REGULATOR HAS FAILED ON. THE RIGHT REAR WINDOW AND THE LEFT REAR WINDOW REGULATORS FAILED AS WELL AND HAD TO BE REPLACED. THE WINDOW FALLS DOWN AND WON'T GO BACK UP USING POWER. CAN PUSH IT UP BY HAND BUT IT WON'T STAY UP.
Official recalls
114V355000 · Electrical System:ignition
Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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