2009 Buick Lucerne

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THE REAR DOOR LOCKS WOULD NOT UNLOCK WHEN USING THE KEY FOB. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DOOR ACTUATOR WOULD NEED TO BE REPLACED ON BOTH REAR DOORS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 8 MPH, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, THEY DID REPLACE THE POWER STEERING PUMP AND THE STEERING GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 23,900 AND THE CURRENT MILEAGE WAS 24,000. ...UPDATED 11-18-13 *BF

BOUGHT CAR WITH RAIN SENSITIVE WINDSHIELD WIPERS 7/09. REPLACED WINDSHIELD WITH RAIN SENSITIVE GLASS 7/10 DUE TO LARGE CRACK IN WINDSHIELD FROM A STONE OR ROCK. SEPT. 2010 I NOTED THAT THE AUTOMATIC WIPERS DIDN'T ALWAYS COME ON WHEN IT STARTED RAINING BUT I COULD MAKE THEM WORK MANUALLY IN THE HIGH SPEED SETTING ONLY. WHEN CAR IN FOR SERVICE AT GM DEALERSHIP, THEY COULD NOT REPLICATE THE PROBLEM, THEREFORE COULD NOT FIX IT. IN MARCH 2011, SERVICE TECH NOTED THAT WINDSHIELD GLASS WAS NOT STAMPED AS GM GLASS. SAID THEY COULD NOT CALL GM TECH SUPPORT OR CHECK THE SWITCH UNTIL WINDSHIELD IS REPLACED WITH OEM GLASS. I ELECTED NOT TO PURCHASE AS NEW WINDSHIELD AT THIS TIME. THE INTERMITTENT WIPER PROBLEM CONTINUED AND BECAME INCREASINGLY DANGEROUS IN ICE AND SNOW DRIVING. IN MARCH 2012 I HAD A NEW WINDSHIELD INSTALLED AT THE GM DEALERSHIP. THAT DID NOT CORRECT THE WIPER PROBLEM. TOOK CAR BACK TO DEALERSHIP AND THIS TIME THEY CALLED GM TECH SUPPORT AND WERE ADVISED TO REPLACE THE MOTOR, WHICH THEY DID. THE AUTOMATIC WIPERS WORKED CORRECTLY UNTIL OCT. 2012 WHEN I TOOK THE CAR IN FOR AN OIL CHANGE. I WAS ADVISED THAT MY WINDSHIELD WIPERS NEEDED REPLACED AND I TOLD THEM TO GO AHEAD AND DO IT. TWO DAYS LATER WHILE DRIVING IN THE RAIN, THE WIPERS AGAIN DIDN'T COME ON AUTOMATICALLY. AGAIN, I COULD MANUALLY SWIPE THE WINDSHIELD ON HIGH SPEED ONLY. IN NOV. 2012 I TOOK CAR BACK TO SERVICE DEPT AT DEALERSHIP AND THEY COULD NOT REPLICATE THE PROBLEM AS THE WIPERS WERE WORKING CORRECTLY ON THAT DAY. THEY SAID THEY COULD NOT CALL GM TECH SUPPORT FOR ADVICE. WHICH LEADS ME TO FEELING LIKE I'M DRIVING AN UNSAFE VEHICLE---NEVER KNOWING IF THE WIPERS ARE GOING TO WORK CORRECTLY..

THE BUICK WAS IN MY GARAGE WHICH IS ATTACHED TO THE HOUSE, BEFORE GOING TO BED I ALWAYS OPEN THE DOOR TO THE GARAGE TO BE SURE THE GARAGE DOOR IS DOWN AND THE FLAG IS INSIDE. DID SO THAT NIGHT AND ALL WAS NORMAL. THE NEXT MORNING WHEN I OPENED THE DOOR TO THE GARAGE TO PUT THE BIG DOOR UP AND THE FLAG OUT THE GARAGE WAS VERY WARM. NO OTHER INDICATION OF A PROBLEM, ASSUMED HE FURNACE HAD ACTED UP. WE TOOK THE CAR TO HAVE BREAKFAST DID NOTICE THE HOOD WAS VERY WARM AS IF THE CAR HAD BEEN RUNNING (I DO NOT HAVE A SENSE OF SMELL SO DID NOT SMELL AN EXHAUST) FUEL WAS VERY LOW ( I WONDERED IF THERE WAS ENOUGH TO GET TO A SERVICE STATION) FILLED HE CAR HAD BREAKFAST THEN CAME HOME NOT APPARENT PROBLEMS. LATER THAT MORNING MY WIFE USE THE CAR TO GO TO AN APPOINTMENT WHEN IT STARTED TO MISS, SHE PULLED OFF THE ROAD AND CALLED AAA WHO TOWED THE CAR TO THE NEAREST BUICK DEALER. THE CAR IS THERE NOW, THEY HAD NO YET DETERMINED THE PROBLEM. *TR

2009 BUICK LUCERNE. CONSUMER WRITES IN REGARDING BRAKE ROTOR ISSUES *TGW THE CONSUMER STATED WHEN HE APPLIED THE BRAKE, THE FRONT OF THE VEHICLE SHUDDERED VIOLENTLY. THE NEXT DAY, THE VEHICLE WAS TAKEN TO THE DEALER. THE CONSUMER WAS INFORMED THE FRONT ROTORS WERE WARPED AND NEEDED TO BE RESURFACED AND THE FRONT PADS NEEDED TO BE REPLACED. THE CONSUMER STATED NOT LESS THAN A MONTH PRIOR, EVERYTHING CHECK OUT FINE AND NOW 536 MILES LATER THERE WAS A PROBLEM. THE DEALER STATED THE PROBLEM WAS DUE TO THE CONSUMER NOT DOWN SHIFTING PROPERLY WHILE DRIVING ON DOWN GRADES. THE CONSUMER SHARED THE INFORMATION WITH A NUMBER OF MECHANICS WHO INDICATED THE CAUSE OF THE PROBLEM WAS DUE TO WHATEVER PROCEDURES WERE APPLIED DURING THE TIRE ROTATION, SUCH AS IMPROPER CALIBRATION ETC. *JB

ON APRIL 27 WHILE WE WERE DRIVING ON I-94 E IN OUR 2009 BUICK LUCERNE WITH 6,127 MILES ON IT. WHILE PULLING BACK ON I-94 THE CAR BEGAN TO ACCELERATE OUT OF CONTROL AND WE HELD THE BRAKES DOWN TO THE FLOOR BUT IT WOULD NOT STOP IT. I WAS ABLE TO PUT IT IN NEUTRAL AND GET OVER TO THE SIDE OF THE ROAD BUT THE CAR WAS STILL WIDE OPEN. I HAVE NOTIFIED GM AND THEY SENT US ON SEVERAL DIFFERENT PEOPLE UNTIL IT FINALLY WAS SENT TO THE GM EXECUTIVE OFFICE. THEY ARE STILL REFUSING TO DO ANYTHING ABOUT IF. WE ARE ASKING THAT THEY PROVE TO US THAT THE CAR IS SAFE TO DRIVE BUT THEY STILL REFUSE THEY TRIED AT FIRST TO TELL US THAT IT WAS THE WINTER MATS THAT WE HAD IN OUR CAR BUT WHEN THE DEALER TRIED TO DUPLICATE THE PROBLEM THEY FINALLY TOLD ME THAT IT WAS NOT THE MATT NOW GM STILL HAS NOT GOT BACK WITH ME. MY WIFE WILL NOT DRIVE THE CAR SINCE IT WAS HER THAT WAS DRIVING WHEN THE CAR RAN AWAY. IF I-94 WAS BACKED UP THEY WOULD HAVE BEEN A HUGE CRASH BECAUSE WE WOULD NOT HAVE BEEN ABLE TO STOP THE CAR PLEASE LOOK INTO THIS MATTER WE TOOK IT STRAIGHT TO THE DEALER AND THEY SAW THAT THE BRAKES WERE SMOKED AND NEED WORK TO CORRECT THEM. *TR