1999 BMW 528I

I RECENTLY USED THE JACK IN MY 1999 BMW 528I FOR THE FIRST TIME EVER A FEW DAYS AGO. THE JACK IS NOT COMPATIBLE WITH THE CAR. IT IS LABELED FOR 1997 AND 1998 CARS - NOT THE 1999 I OWN. WHILE JACKING TO REMOVE A TIRE THE JACK POPPED OF PLACE WITH FORCE AND THE CAR FELL. LUCKILY I HAD NOT REMOVED THE TIRE. I CONTACTED BMW CUSTOMER RELATIONS AND THEY REFUSED TO PROVIDE THE CORRECT JACK. BMW POLICY IF TO NOT ADDRESS ANY ISSUE AFTER THE 4YEAR/50,000MILE WARRANTY IS EXPIRED....EVEN IF IT IS A SAFETY ISSUE. HOPEFULLY THE NHTSA CAN ADDRESS THIS SAFETY ISSUE WITH BMW USA. *TR

THE DRIVER'S INTERIOR DOOR HANDLE, WHICH IS PLASTIC, BROKE COMPLETELY OFF AS I TRIED TO EXIT. I CONTACTED THE LOCAL BMW CUSTOMER SERVICE REP AND WAS TOLD THAT THIS WAS A COMMON PROBLEM ON THESE VEHICLES, HOWEVER, I RECALL HAS NOT BEEN ISSUED. HE SUGGESTED I PAY TO GET IT FIXED AND RETAIN THE RECEIPT IN THE EVENT OF A RECALL. I REQUESTED THE NUMBER FOR THE BMW CUSTOMER CARE IN ORDER TO DOCUMENT THE FAILURE. BMW CUSTOMER CARE STATED THAT THE PROBLEM WAS UNKNOWN TO THEM AND THEY DID NOT ANTICIPATE A RECALL. ALTHOUGH THIS INCIDENT OCCURRED UNDER NORMAL USAGE, IN THE EVENT OF AN ACCIDENT IT COULD HAVE FATAL CONSEQUENCES, FURTHERMORE, I AM FORCED TO DRIVE MY CAR WITHOUT A INTERIOR LATCH UNTIL I CAN GET IN FOR A SCHEDULED APPOINTMENT, IE. 3 WEEKS.