2022 White River Marine Group Boat Trailer

The contact owns a 2022 White Water Marine Group Tracker Boat Trailer. The contact stated that while driving approximately 45 MPH, the boat trailer's wooden running boards detached from the trailer and almost struck another vehicle. Upon inspection, it was discovered that the wooden running boards had rotted out and the bolts used to secure the running boards had loosened. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unknown.

I received recall notice 22V-343 from White River Marine Group related to axle hub bearings on my Tracker Marine single axle trailer. I took the trailer into the BPS service center in Auburn Hills, MI and they performed the required maintenance / inspection. Three days later I took the trailer on vacation and the bearing overheated and caused the bearing buddy and chrome hub cap to come off. I sent a text of the defective / broken hub to the BPS service station but did not hear back. I was unable to proceed to my destination and had to take the trailer to a local service station in Naubinway, MI where it remained for two days. I had to purchase a replacement hub and pay to have it installed. Upon returning home I called White River Marine Group and was directed back to the BPS Auburn Hills Service Center. I called them and left a message but did not hear back. I believe the technician overfilled the hub with grease causing the bearing seal to fail and am concerned the other hub may fail as well. I'm also out $150 and am still missing the factory installed hub and cap on the defective axle.