2018 Volvo XC60

THIS HAPPENED ON TWO SEPARATE OCCASIONS - WHILE DRIVING NORMALLY ON A REGULAR CITY STREET THE ENGINE SUDDENLY SHUT OFF. WITH NO POWER AVAILABLE, THE POWER STEERING AND BRAKES WERE ALSO AFFECTED. THIS CAUSED AN EXTREMELY DANGEROUS SITUATION AS THE CAR SUDDENLY STOPPED IN THE MIDDLE OF A BUSY STREET. AFTER A MINUTE OR SO THE ENGINE WAS ABLE TO BE RESTARTED. THE ENGINE SHUTOFF OPTION WAS DISABLED AND ALL OTHER FUNCTIONS HAD BEEN WORKING NORMALLY AT THE TIME.

I BOUGH THE CAR IN APRIL 2018 AND IN JUNE 2018 WITH THE CAR HAVING 1200 MILES ON BOARD, WHILE I WAS ON A TRIP 85 MILES AWAY FROM HOME, I'VE EXPERIENCED AN ENGINE FAILURE. AFTER A STOP ON THE TRIP, I PROCEEDED TO START THE CAR AND AFTER A FEW SECONDS OF RUNNING IT, A TICKING NOISE COMING FROM THE ENGINE COULD BE HEARD. ( IT SOUNDED AS IF THE ENGINE WASN'T RECEIVING GAS). WITHIN A MINUTE THE CAR COMPLETED STOPPED. THE ENGINE TURNED OFF ON ITS OWN. I PROCEEDED TO TRY TO TURN THE ENGINE ON A COUPLE OF TIMES BUT THE CAR WOULDN'T COME ON. AT THE THIRD ATTEMPT THE CAR STARTED. AS SOON AS I STARTED TO DRIVE, THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. AFTER CALLING THE VOLVO DEALER SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT FOR SERVICE, I WAS ADVISED THAT IT WOULD BE UNSAFE TO DRIVE THE CAR 60 MILES TO THE NEAREST AVAILABLE DEALER. I CONTACTED VOLVO ON CALL BUT BECAUSE THE CLOSEST DEALER WAS ALREADY CLOSED AND A LOANER CAR WAS NOT AVAILABLE, THE CAR WAS TOWNED THE NEXT DAY. THE MECHANIC DETERMINED THAT THE SENSOR TO THE FUEL PUMP NEEDED TO BE REPLACED. I WAS BLESSED THAT THE CAR DIDN'T STOP WHILE DRIVING ON THE FREEWAY OR ANY OTHER ROAD WITH OTHER CARS OR PEOPLE AROUND SINCE THE CONSEQUENCES COULD HAVE BEEN DEADLY.

MY WIFE AND I PICKED UP OUR NEW VOLVO XC60 T8 A WEEK AGO AND WE TRIED THE PARK ASSIST PILOT FUNCTION FOR THE FIRST TIME LAST NIGHT IN OUR APARTMENT'S GARAGE. WE TURNED ON THE PARK ASSIST PILOT FOR PERPENDICULAR PARK AS WE LOOKED FOR A PARKING SPOT. AFTER THE CENTRAL MONITOR INDICATED A SPOT HAS BEEN FOUND, I PUT THE GEAR IN REVERSE AS ADVISED AND PLACED MY FOOT ON THE BRAKES AS THE CAR BEGINS TO DO ITS JOB. THE CAR BACKED UP AND ATTEMPTED TO TURN INTO THE PARKING SPOT; HOWEVER, IT ACCELERATED AND TURNED SO QUICKLY THAT BEFORE I COULD REACT, THE BACK BUMPER AND LEFT BRAKE LIGHTS HAVE HIT THE COLUMN BESIDE THE PARKING SPOT. THERE HAS BEEN NO INDICATION OF ANY OBSTRUCTION WHEN IT WAS BACKING AND TURNING INTO THE SPOT. IN REMINISCENT, I THINK THE ONLY THING I COULD'VE DONE WAS PRESS ON THE BRAKE SOONER; HOWEVER, THE BACKING AND TURNING OCCURRED SO ABNORMALLY ABRUPT THAT THERE WAS NO TIME TO REACT. MY WIFE AND I BOTH AGREE THAT THE MOVEMENT WAS SO SUDDEN AND FAST THAT IT FELT LIKE THE CAR WAS OUT OF CONTROL. THE FORTUNATE THING WAS THAT WE DID NOT HIT ANY OTHER CAR OR PEOPLE OR DAMAGE OUR BUILDING'S STRUCTURE. AFTER THE INCIDENT, I DO NOT FEEL CONFIDENT ABOUT THE PARK ASSIST PILOT FEATURE AND WILL NOT RECOMMEND OTHERS TO USE IT. WE HOPE THIS REPORT WILL LEAD TO AN INVESTIGATION OF THE VEHICLE'S PARK ASSIST PILOT SYSTEM AND PREVENT MORE SERIOUS ACCIDENTS FROM HAPPENING TO OTHERS. EVEN THOUGH DRIVERS ARE ADVISED TO PUT THEIR FOOT ON THE BREAK DURING ITS USE, IT WOULD BE VERY HELPFUL IF THE REVERSE SPEED COULD BE AUTOMATICALLY RESTRICTED TO THE ADVISED 4MPH. ADDITIONALLY, THE CAR HAS ALREADY BEEN EQUIPPED WITH MANY SENSORS THAT PREVENT COLLISIONS DURING DRIVING AND MANUAL PARKING. THESE SENSORS CAN READILY BE USED TO SENSE OBSTRUCTION DURING PARK ASSIST PILOT AND STOP THE VEHICLE WHEN THEY ARE TRIGGERED. HOWEVER, THEY HAVE FAILED IN OUR CASE TO PREVENT THE COLLISION.

THE SEATBELT WARNING ONLY SOUNDS FOR A FEW SECONDS THEN GOES SILENT AND NEVER SOUNDS AGAIN. THIS OCCURS AT ENGINE START, AND ALSO IF I UNBUCKLE THE BELT WHILE MOVING. THIS HAPPENS TO THE DRIVER AND PASSENGER BELTS. I TOOK THE CAR TO THE DEALERSHIP WHERE I PURCHASED IT, THEY HAD IT OVERNIGHT AND THE NEXT DAY TOLD ME THAT THIS IS THE WAY IS WAS DESIGNED. I CALLED VOLVO USA CUSTOMER SUPPORT AND WAS TOLD TO TAKE IT TO A DEALER, AND THEN BEGAN TELLING ME THAT HIS VOLVO ( UNKNOWN MODEL OR YEAR) DID NOT DO THIS. THE CAR HAS 1,300 MILES.