2018 Volvo XC60

REAR BRAKES AND ROTORS ARE WEARING OUT PREMATURELY. CURRENT VEHICLE STATUS IS 20K MILES, REAR PADS ARE <3MM AND ROTORS REQUIRE REPLACEMENT. PER THE DEALERSHIP THIS HAS BEEN A COMMON ISSUE WITH THE NEWER XC60, XC90 MODELS. THEY ARE UNDER THE IMPRESSION EITHER THE PADS ARE INFERIOR, OR VOLVO POTENTIALLY DESIGNED BRAKES THAT ARE TOO SMALL FOR THE VEHICLE SIZE, LEADING TO PREMATURE REPLACEMENT REQUIRED.

TL* THE CONTACT OWNS A 2018 VOLVO XC60. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE ON THE INSIDE OF THE VEHICLE FRACTURED FOR THE SECOND TIME. THE VEHICLE WAS TAKEN TO (GUNTHER VOLVO CARS DELRAY BEACH 2201 N FEDERAL HWY, DELRAY BEACH, FL 33483) TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE BRAKE PADS AND ROUTERS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE OWNERS EXPENSE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 21,300. *LN*JB

THE CONSUMER PURCHASED THE VEHICLE DECEMBER 21,2019 AND IT WAS TOTALED DECEMBER 22,2019. THE CONSUMER HAD THE FEATURE ON THEIR E ON MY VEHICLE THAT CAUSED THE ENGINE TO SHUT OFF WHILE STOPPED AND START UP AGAIN AS THEY PUT THEIR FOOT ON THE GAS. THE VEHICLE FAILED TO RESTART WHEN THEY HIT THE GAS WHILE STOPPED AT A LIGHT ON 27 SOUTH. THE ENDING RESULT WAS AN ACCIDENT FOR WHICH THEIR INSURANCE COMPANY IS BEING PERSONALLY SUED BY THE LIABLE COUPLE THAT HIT THEIR VEHICLE. THEY WERE UNABLE TO TURN THE CAR OFF AND THE STEERING COLUMN AND BRAKE PEDAL WERE LOCKED WHEN THEY ATTEMPTED THIS. THE VEHICLE TURNS ON WHEN THE KEY IS IN THE CAR AND THE BRAKE IS PUSHED WHILE THE IGNITIONS BUTTON IS TURNED. THEY ATTEMPTED THIS MOVE BECAUSE IT IS ALSO HOW THE VEHICLE IS TURNED OFF. THIS WAS UNSUCCESSFUL. WHEN THE VEHICLE'S REPAIR RECORD WAS PULLED IT WAS NOTED THAT A SENSOR FOR THAT DEVICE HAD BEEN REPAIRED PREVIOUSLY. THE CONSUMER STATED THAT THEIR CONCERN IS THAT THE MILEAGE FOR THIS VEHICLE WAS 26000 MILES AND IT WAS A 2018. IT COULD HAVE POTENTIALLY RESULTED IN MORE SERIOUS INJURIES OR DEATH IF THE SITUATION HAD BEEN DIFFERENT. THANK YOU *LN *AS

ON THURSDAY - DECEMBER 19, 2019 I STOPPED AT AN INTERSECTION FOR A TRAFFIC LIGHT. MY VEHICLE HAS AN AUTO STOP/START FEATURE, SO IT WENT INTO STANDBY MODE. WHEN THE LIGHT TURNED GREEN - I PUSHED DOWN ON THE ACCELERATOR AND NOTHING HAPPENED. I LOOKED DOWN AT THE DASHBOARD AND THE CAR HAD SHUT ITSELF COMPLETELY OFF. IN ORDER TO GET MOVING - I HAD TO PUT THE GEARSHIFT INTO PARK, RESTART THE CAR AND THEN PUT THE GEARSHIFT BACK INTO DRIVE AGAIN. AT THAT POINT I PROCEEDED THROUGH THE INTERSECTION AND CONTINUED ON MY WAY. I LIVE IN A COMMUNITY WITH COMMON MAILBOXES, SO EACH DAY ON THE WAY HOME FROM WORK I STOP AT THE MAILBOX, PUT THE VEHICLE INTO PARK, UNBUCKLE MY SEATBELT AND THEN OPEN THE DOOR. SOMETIMES THE VEHICLE REMAINS "ON" AND OTHER TIMES IT SHUTS COMPLETELY OFF. IT OCCURS RANDOMLY. MY POINT IS - THAT PERHAPS THESE TWO CIRCUMSTANCES ARE RELATED. THE LATTER IS JUST AN ANNOYANCE, BUT THE FORMER IS A HUGE SAFETY PROBLEM.

I HAD BEEN EXPERIENCING LOUDER THAN WHAT SHOULD BE NORMAL NOISE WHILE DRIVING MY VEHICLE. SEVERAL DAYS LATER THE VEHICLE STARTED TO VIBRATE WHILE IN MOTION DRIVING THROUGH CITY STREETS. THEN ON NOVEMBER 24TH WHILE DRIVING ALONG THE NJ TURNPIKE THE VEHICLE BEGAN TO VIBRATE AND BOUNCE SO SEVERELY THAT I HAD TO PULL OVER BECAUSE I THOUGHT A TIRE WAS GOING TO BLOW OUT. THE VIBRATION WAS SO INTENSE WHILE GOING THE SPEED LIMITED.I HAD TO REDUCE THE SPEED AND DRIVE WITH HAZARDS ON TO GET TO MY LOCATION. I IMMEDIATELY MADE A SERVICE APPOINTMENT TO HAVE THE VEHICLE LOOKED AT. THE VOLVO SERVICE DEPARTMENT CONDUCTED A ROAD TEST AS WELL AS A BALANCE TEST. WHAT I WAS TOLD WAS THAT THE FOAM BELT INSIDE 3 OF THE 4 TIRES HAD STARTED TO BREAK FREE WHICH CAUSED MY VEHICLE TO VIBRATE ALL OVER THE FREEWAY. THE DEALERSHIP SAID THAT THEY WOULD REMOVE THE FOAM AND THAT THEY TIRES "SHOULD BE OK" OR THEY COULD REPLACE THE TIRES BUT I WOULD HAVE TO PAY FOR THEM. I HAVE A BRAND NEW CAR THAT IS LEASED WITH BRAND NEW CONTINENTAL CROSSCONTACT LX SPORT TIRES AND I BELIEVE THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR FIXING THE DEFECT THAT OCCURRED IN THE TIRES.HONESTLY, I AM LUCKY THAT MY CAR DIDN'T FLIP OVER!

TL* THE CONTACT OWNS A 2018 VOLVO XC60. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTOPILOT AND LANE KEEP SYSTEM. THE SYSTEM REQUIRED THE DRIVER TO OCCASIONALLY TOUCH THE STEERING WHEEL OR IT WOULD PROVIDE TWO WARNINGS. UPON THE SECOND WARNING, THE SYSTEM WOULD SHUT OFF, CAUSING THE DRIVER TO VEER OFF THE ROAD OR INTO ONCOMING TRAFFIC. THE CONTACT TESTED THE SYSTEM AND CONFIRMED THAT THE VEHICLE WOULD SWERVE OFF THE ROAD. THE CONTACT WAS CONCERNED THAT IF THE DRIVER WERE UNABLE TO RESPOND FOR ANY REASON, A CRASH COULD OCCUR. THE MANUFACTURER STATED THAT WHEN THE SYSTEM SHUTS DOWN, THE DRIVER SHOULD BE ALERT TO RESUME CONTROL OF THE VEHICLE. THE MANUFACTURER PROVIDED NO ANSWER FOR THE SCENARIO REGARDING IF THE DRIVER WERE UNABLE TO RESPOND. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL DESPITE HER WEARING HER SEATBELT. NO AIR BAGS DEPLOYED. THE DAMAGE TO THE CAR WAS SO EXTENSIVE IT TOOK OVER 2 MONTHS TO REPAIR. YET NO AIR BAGS DEPLOYED.

TL* THE CONTACT OWNS A 2018 VOLVO XC60. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V046000 (STRUCTURE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. RUSNAK VOLVO (2025 E COLORADO BLVD, PASADENA, CA 91107) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.