TO WHOM IT MAY CONCERN: WE BOUGHT OUR NEW VOLVO V70 GLT WAGON IN 1999 FROM KRAMER MOTOR, SANTA MONICA, CALIFORNIA. JUST RECENTLY THE AIRBAG SAFETY LIGHT (SRS) WENT OFF AND I WAS TOLD BY THE AUTHORIZED VOLVO SERVICE DEALER (RUSNAK, PASADENA) THAT IT MEANT SOMETHING WAS WRONG IN THE AIRBAG SYSTEM AND VOLVO WOULD REPLACE THE AIR…
Read full complaint
TO WHOM IT MAY CONCERN: WE BOUGHT OUR NEW VOLVO V70 GLT WAGON IN 1999 FROM KRAMER MOTOR, SANTA MONICA, CALIFORNIA. JUST RECENTLY THE AIRBAG SAFETY LIGHT (SRS) WENT OFF AND I WAS TOLD BY THE AUTHORIZED VOLVO SERVICE DEALER (RUSNAK, PASADENA) THAT IT MEANT SOMETHING WAS WRONG IN THE AIRBAG SYSTEM AND VOLVO WOULD REPLACE THE AIRBAG. ON THE DAY OF THE REPAIR THE DEALER CALLED AND TOLD ME THERE WAS SOMETHING WRONG WITH MY SEAT COVERS - THE COVERS WERE NOT AUTHORIZED VOLVO SEAT COVERS (DRIVER AND PASSENGER) AND THEREFORE THE VOLVO AIRBAG FEATURE MIGHT NOT WORK. SINCE WE BOUGHT THIS CAR NEW FROM A VOLVO DEALER, WE DID NOT UNDERSTAND HOW THIS SITUATION COULD HAPPEN. VOLVO INFORMED US THAT DEALERS WILL SOMETIMES CHANGE FACTORY PARTS, IF THEY WANT TO, AND THAT VOLVO CAN NOT DO ANYTHING ABOUT IT AND DOES NOT ACCEPT ANY RESPONSIBILITY FOR WHAT THEIR DEALERS DO. SINCE THIS DEALER CHANGED A FEATURE THAT HAS SERIOUS SAFETY ISSUES, AGAIN WE COULD NOT BELIEVE THIS SITUATION IS CORRECT. HOW IS A CONSUMER PROTECTED IN SUCH A MATTER? WE BOUGHT FROM AN AUTHORIZED DEALER AND HOW ARE WERE WE SUPPOSED TO KNOW OR EVEN SUSPECT THAT CRITICAL SAFETY ELEMENTS MIGHT NOT BE FUNCTIONING? VOLVO AMERICA AND THEIR LOCAL REPRESENTATIVE, MICHAEL LAFATA, SEEM TO FEEL THAT IT IS JUST A CASE OF LET THE BUYER BEWARE. THE VOLVO AMERICA CUSTOMER SERVICE SUPERVISOR, KATHLEEN NATALE, WAS MORE UNDERSTANDING AND TRIED TO HELP BUT SHE HAD TO DEFER TO MR. LAFATA'S DECISION THAT VOLVO WOULD NOT REPLACE THESE SEAT COVERS TO RETURN THE AIRBAG SAFETY FEATURE TO AN OPERATING CONDITION. RATHER, RUSNAK VOLVO PUT MY CAR BACK TOGETHER WITH THE NON-VOLVO SEAT COVERS AND SENT ME ON MY WAY WITH A STACK OF PAPERWORK THAT CLEARLY SAYS THAT MY CAR MAY NOT BE SAFE BECAUSE THE AIRBAG FEATURE MAY NOT WORK WITH THE CURRENT SEAT COVERS. AS YOU CAN SEE BELOW, NO ONE HAS BEEN INJURED OR DIED YET, BUT CLEARLY THIS IS A SAFETY PROBLEM THAT WE BELIEVE VOLVO AMERICA SHOULD QUICKLY ADDRESS. *JB
ON CERTAIN PASSENGER VEHICLES, A COMBINATION OF THROTTLE POSITIONING SENSOR IRREGULARITIES, A DIRTY THROTTLE HOUSING, AND/OR INEFFICIENT SOFTWARE CALIBRATION MAY CAUSE A WARNING LAMP TO LIGHT AND THE SUBSEQUENT ONSET OF LIMP HOME MODES.
Consequence & remedy
Consequence: THIS RESULTED IN A HIGH NUMBER OF VEHICLES GOING INTO THE LIMP HOME MODE WITHOUT NEED.
Remedy: DEALERS WILL INSTALL THE CURRENT SOFTWARE UPGRADE ONTO THE INVOLVED VEHICLES. THE RECALL BEGAN ON DECEMBER 29, 2006. OWNERS MAY CONTACT VOLVO AT 1-800-458-1552.
ON CERTAIN PASSENGER AND SPORT UTILITY VEHICLES, OVER AN EXTENDED PERIOD OF TIME, THE HEADLIGHT SWITCH MAY CEASE TO FUNCTION.
Consequence & remedy
Consequence: THE HEAD LIGHTS MAY NOT OPERATE PROPERLY WHICH COULD RESULT IN INTERMITTENT OR NO HEADLIGHT FUNCTION. THIS COULD IMPAIR A DRIVER'S VISIBILITY, INCREASING THE RISK OF A CRASH.
Remedy: ON VEHICLES WITH AN ORIGINAL OEM SWITCH, DEALERS WILL REPLACE THE HEADLIGHT SWITCH. ALL OTHER VEHICLES WILL BE INSPECTED TO DETERMINE IF THE SWITCH HAS EEN DAMAGED AND REPLACE ONLY IF NECESSARY. THE RECALL BEGAN ON JANUARY 24, 2005. OWNERS SHOULD CONTACT VOLVO AT 1-800-458-1552.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THERE COULD BE INADEQUATE CONTACT BETWEEN THE BULB AND SOCKET WHICH COULD CAUSE THE FRONT TURN SIGNAL NOT TO FUNCTION AS DESIGNED.
Consequence & remedy
Consequence: THIS WOULD FAIL TO WARN AN APPROACHING DRIVER THAT THE VEHICLE IS TURNING AND COULD LEAD TO A CRASH.
Remedy: DEALERS WILL REPLACE THE LEFT AND RIGHT FRONT TURN SIGNAL BULB AND SOCKET.
VEHICLE DESCRIPTION: STATION WAGONS EQUIPPED WITH THIRD SEATS. USERS OF THE THIRD SEAT, WHEN EXITING THE VEHICLE, CAN COME IN CONTACT WITH THE TAILPIPE.
Consequence & remedy
Consequence: CONTACT WITH THE TAILPIPE CAN RESULT IN PERSONAL INJURY.
Remedy: DEALERS WILL INSPECT THE LENGTH OF THE VEHICLE'S TAILPIPE AND, IF NECESSARY, REPAIR THE TAILPIPE.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
5
EA05021 · Throttle Control Malfunction
Opened Dec 6, 2005 · Closed Dec 12, 2006
Status: closed (inferred from source dates) · Vehicle Speed Control
ON NOVEMBER 14, 2006 VOLVO SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA CONCERNING ETM FAILURES IN MODEL YEAR (MY) 1999 THROUGH 2001 VOLVO MODELS (NOT INCLUDING THE S40 AND V40), MY 2002 S60 AND V70 WITH NATURALLY ASPIRATED ENGINES AND MY 2002 V70S.ACCORDING TO VOLVO, ?A COMBINATION OF THROTTLE POSITIONING SENSOR IRREGULARITIES, A DIRTY THROTTLE HOUSING AND/OR INEFFICIENT SOFTWARE CALIBRATION MAY CAUSE A WARNING LAMP TO LIGHT AND THE SUBSEQUENT ONSET OF LIMP HOME MODES.VOLVO FURTHER STATED THAT,THIS RESULTED IN A HIGH NUMBER OF THESE VEHICLES GOING INTO LIMP HOME MODE WITHOUT NEED.?VOLVO INDICATED THAT THIS WAS THE MOST SEVERE CONSEQUENCE OF AN ETM FAULT IN THE SUBJECT VEHICLES.THE RECALL REMEDY IS A SOFTWARE UPGRADE INTRODUCED BY VOLVO ON MARCH 16, 2006 IN A CUSTOMER SATISFACTION PROGRAM.AT THE TIME OF THE NOTIFICATION 161,202 VEHICLES OF THE POPULATION OF 331,301 HAD ALREADY HAD THE SOFTWARE UPLOADED AND WERE THEREFORE NOT INCLUDED IN THE POPULATION COUNT OF THE RECALL. ODI?S ANALYSIS OF COMPLAINTS TO ODI AND VOLVO, VOLVO FIELD REPORTS AND WARRANTY DATA FOUND THAT ETM FAILURE COULD RESULT IN (1) ENGINE STALL; (2) MECHANICAL LIMP MODE; (3) LUNGING FORWARD DURING LOW-SPEED DRIVING MANEUVERS; AND (4) FALTERING DURING HIGH SPEED MERGES OR WHEN CROSSING TRAFFIC.ODI IDENTIFIED 12 CRASHES RELATED TO ETM FAILURE, WITH 6 CAUSED BY LUNGING INCIDENTS, 3 CAUSED BY STALLING INCIDENTS, 2 CAUSED BY MECHANICAL LIMP MODE AND 1 FROM THE FALTERING CONDITION.ODI'S ANALYSIS OF COMPLAINT DATA AND INFORMATION OBTAINED FROM CONSUMER INTERVIEWS IDENTIFIED 1,289 INCIDENTS WITH SAFETY RELATED CONSEQUENCES (389.1 PER 100,000 VEHICLES), INCLUDING 479 INVOLVING ENGINE STALL (144.6 PER 100,000 VEHICLES) AND 729 INVOLVING MECHANICAL LIMP MODE (220.0 PER 100,000 VEHICLES).ODI'S ANALYSIS OF WARRANTY CLAIM NARRATIVE TEXT SHOWS AT LEAST 14,965 WARRANTY CLAIMS WITH CODES INDICATING AN ETM FAULT RESULTING IN VEHICLE OPERATION IN MECHANICAL LIMP MODE (4.5% OF THE SUBJECT VEHICLES). VOLVO?S RECALL ADDRESSES ODI?S SAFETY CONCERNS WITH ETM FAILURES.ODI WILL CONTINUE TO MONITOR THE SUBJECT VEHICLES TO DETERMINE IF ADDITIONAL ACTION IS REQUIRED.THIS ENGINEERING ANALYSIS IS CLOSED.
PE05041 · Throttle Control Malfunction
Opened Jul 26, 2005 · Closed Dec 7, 2005
Status: closed (inferred from source dates) · Vehicle Speed Control
PE05-041 WAS OPENED ON JULY, 26, 2005, BASED ON 136 CONSUMER COMPLAINTS TO ODI ALLEGING THROTTLE CONTROL MALFUNCTIONS IN THE SUBJECT VEHICLES.ODI HAS NOW RECEIVED 591 COMPLAINTS OF ETM FAILURES WHICH ALLEGE SYMPTOMS WITH POTENTIAL SAFETY RELATED CONSEQUENCES.THESE INCLUDE ALLEGATIONS OF ENGINE STALL, VEHICLE SURGING FORWARD WITHOUT ACCELERATOR INPUT, VEHICLE HESITATION UPON ACCELERATION AND SUDDEN AND UNEXPECTED TRANSITION INTO REDUCED PERFORMANCE OPERATION (LIMP MODE).VOLVO SUBMITTED OVER 2,900 COMPLAINTS CONCERNING THE ETM IN THE SUBJECT VEHICLES DURING PE05-041.ODI'S PRELIMINARY ANALYSIS OF A SAMPLE THE VOLVO COMPLAINTS IDENTIFIED APPROXIMATELY 55 PERCENT WITH ONE OR MORE OF THE SYMPTOMS DESCRIBED ABOVE.ODI IS CONTINUING ITS ASSESSMENT OF THE INFORMATION CONTAINED IN THE VOLVO COMPLAINTS. IN NOVEMBER 2005, TO RESOLVE AN INVESTIGATION BY THE CALIFORNIA AIR RESOURCES BOARD, VOLVO ANNOUNCED THAT IT WOULD EXTEND THE WARRANTY COVERAGE TO 10 YEARS / 200,000 MILES FOR THE ETM IN APPROXIMATELY 356,000 MODEL YEAR 1999 THROUGH 2002 PASSENGER CARS SOLD IN THE UNITED STATES AND CANADA.UNDER VOLVO'S POLICY, VEHICLES THAT EXPERIENCE ETM FAILURES WILL RECEIVE A VARIETY OF REPAIRS INCLUDING ETM CLEANING, REPROGRAMMING THE ENGINE CONTROL MODULE AND/OR REPLACEMENT OF THE ETM. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA05-021) TO CONTINUE TO ASSESS THE SAFETY CONSEQUENCES OF ETM FAILURES IN THE SUBJECT VEHICLES.
ON AUGUST 23, 1999, VOLVO NOTIFIED NHTSA THAT IT WOULD CONDUCT A SAFETY RECALL (99V235) ON CERTAIN 1997 MODEL YEAR (MY) 850 VEHICLES AND CERTAIN 1998 S/V/C 70 SERIES VEHICLES FOR FAILURE OF THE HEADLIGHT SWITCH.THE DEFECT REPORT STATED IN PART: OPERATION OF THE HEADLIGHT SWITCH, OVER AN EXTENDED PERIOD OF TIME, CAN RESULT IN INCONSISTENT OPERATION OF THE SWITCH.VOLVO'S REMEDY FOR THIS RECALL WAS TO REPLACE THE HEADLIGHT SWITCH.THIS RECALL QUERY INVESTIGATION WAS OPENED ON JUNE 8, 2004, BASED ON 13 REPORTS OF HEADLIGHT FAILURE ON 1998 AND 1999 S/V/C 70 SERIES VEHICLES THAT WERE NOT INCLUDED IN THE EARLIER RECALL.BY LETTER OF OCTOBER 18, 2004, VOLVO HAS NOTIFIED THE AGENCY THAT IT WILL NOW CONDUCT A SAFETY RECALL OF AN ADDITIONAL 97,000 MY 1998 THROUGH 2000 S70/V70/V70XC AND C70 VEHICLES BUILT FROM JUNE 5, 1997 THROUGH JANUARY 11, 2000. VOLVO DEALERS WILL REPLACE THE ORIGINAL EQUIPMENT MASTER LIGHT SWITCH WITH ONE OF AN IMPROVED DESIGN. SEE SAFETY RECALL 04V504 FOR DETAILS.
Additional source detail variants (2)
Exterior Lighting:headlights:switch
ON AUGUST 23, 1999, VOLVO NOTIFIED NHTSA THAT IT WOULD CONDUCT A SAFETY RECALL (99V235) ON CERTAIN 1997 MODEL YEAR (MY) 850 VEHICLES AND CERTAIN 1998 S/V/C 70 SERIES VEHICLES FOR FAILURE OF THE HEADLIGHT SWITCH.THE DEFECT REPORT STATED IN PART: OPERATION OF THE HEADLIGHT SWITCH, OVER AN EXTENDED PERIOD OF TIME, CAN RESULT IN INCONSISTENT OPERATION OF THE SWITCH.VOLVO'S REMEDY FOR THIS RECALL WAS TO REPLACE THE HEADLIGHT SWITCH.THIS RECALL QUERY INVESTIGATION WAS OPENED ON JUNE 8, 2004, BASED ON 13 REPORTS OF HEADLIGHT FAILURE ON 1998 AND 1999 S/V/C 70 SERIES VEHICLES THAT WERE NOT INCLUDED IN THE EARLIER RECALL.BY LETTER OF OCTOBER 18, 2004, VOLVO HAS NOTIFIED THE AGENCY THAT IT WILL NOW CONDUCT A SAFETY RECALL OF AN ADDITIONAL 97,000 MY 1998 THROUGH 2000 S70/V70/V70XC AND C70 VEHICLES BUILT FROM JUNE 5, 1997 THROUGH JANUARY 11, 2000. VOLVO DEALERS WILL REPLACE THE ORIGINAL EQUIPMENT MASTER LIGHT SWITCH WITH ONE OF AN IMPROVED DESIGN. SEE SAFETY RECALL 04V504 FOR DETAILS.
Exterior Lighting:headlights
ON AUGUST 23, 1999, VOLVO NOTIFIED NHTSA THAT IT WOULD CONDUCT A SAFETY RECALL (99V235) ON CERTAIN 1997 MODEL YEAR (MY) 850 VEHICLES AND CERTAIN 1998 S/V/C 70 SERIES VEHICLES FOR FAILURE OF THE HEADLIGHT SWITCH.THE DEFECT REPORT STATED IN PART: OPERATION OF THE HEADLIGHT SWITCH, OVER AN EXTENDED PERIOD OF TIME, CAN RESULT IN INCONSISTENT OPERATION OF THE SWITCH.VOLVO'S REMEDY FOR THIS RECALL WAS TO REPLACE THE HEADLIGHT SWITCH.THIS RECALL QUERY INVESTIGATION WAS OPENED ON JUNE 8, 2004, BASED ON 13 REPORTS OF HEADLIGHT FAILURE ON 1998 AND 1999 S/V/C 70 SERIES VEHICLES THAT WERE NOT INCLUDED IN THE EARLIER RECALL.BY LETTER OF OCTOBER 18, 2004, VOLVO HAS NOTIFIED THE AGENCY THAT IT WILL NOW CONDUCT A SAFETY RECALL OF AN ADDITIONAL 97,000 MY 1998 THROUGH 2000 S70/V70/V70XC AND C70 VEHICLES BUILT FROM JUNE 5, 1997 THROUGH JANUARY 11, 2000. VOLVO DEALERS WILL REPLACE THE ORIGINAL EQUIPMENT MASTER LIGHT SWITCH WITH ONE OF AN IMPROVED DESIGN. SEE SAFETY RECALL 04V504 FOR DETAILS.
PE00031 · Turn Signal
Opened Aug 15, 2000 · Closed Dec 22, 2000
Status: closed (inferred from source dates) · Exterior Lighting
There is no summary currently available
PE99040 · Inadvertent Side Air Bag Deployment
Opened Jun 7, 1999 · Closed Oct 27, 1999
Status: closed (inferred from source dates) · Air Bags:side/window
No summary supplied.
1999 Volvo V70 Problems, Complaints & Recalls | Skip That Year
Illustration