2004 Volkswagen Touareg

DT: CONTACT STATE THE TIRES WORE OUT AFTER ONLY 14,000 MILES. THE SERVICE DEALER REALIGNED THE VEHICLE AND REPLACED THE TIRES. THE CONSUMER STATED THERE WERE NO INDICATIONS THAT VEHICLE WAS OUT OF ALIGNMENT UNTIL THE TIRES WORE OUT AND MADE NOISE, AND AT LOW SPEEDS THE STEERING WHEEL VIBRATED. THE TIRES WERE ROTATED AT THE SERVICE DEALER BEFORE THE PROBLEM WITH THE ALIGNMENT BECAME EVIDENT. ALSO, THEY REPLACED A DEFECTIVE STEPPER MOTOR. CONSUMER ASKED THE DEALER IF THIS WOULD BE A RECURRING PROBLEM, AND THEY COULD NOT GIVE HIM A STRAIGHT ANSWER. IT WAS THE RECOMMENDATION OF THE MANUFACTURER, AND WAS FIXED ACCORDING TO VOLKSWAGEN STANDARDS. *AK

THE RADIO IN THE 2004 VW TOURAEGG IS EXTREMELY DANGEROUS DUE TO ITS DESIGN WHICH REQUIRES THE DRIVER TO TAKE THEIR EYES OFF THE ROAD TO CHANGE THE STATIONS ON THE RADIO IN A WAY THAT IS UNTYPICAL OF ANY RADIO BEING DESIGNED TODAY. YOU MUST PUSH BETWEEN 4 TO 6 BUTTONS TO GO BETWEEN AM AND FM STATIONS AND FIND THE STATION YOU WANT TO LISTEN TO. IT REQUIRES THE DRIVER TO TAKE THEIR EYES OFF THE ROAD AND BE DISTRACTED FOR WAY TOO LONG. WHEN DOING CITY DRIVING YOU CAN DO IT AT RED LIGHTS BUT ON THE HIGHWAY IT'S VERY DANGEROUS. PLEASE LOOK INTO THIS AND TEST IT IN A TOURAEG - IT CAN'T BE UNDERSTOOD UNLESS YOU GET IN THE CAR. CUP HOLDERS ARE SO SHALLOW THAT CUPS AND BOTTLES GO FLYING OUT AND LAND UNDER THE FEET OF THE DRIVER NEAR THE GAS PEDAL OR GOING FLYING INTO THE PASSENGER FOOT AREA. ALSO VERY DANGEROUS. THE CATEGORIES DON'T REALLY IDENTIFY THIS COMPLAINT BUT I HOPE YOU'LL TAKE IT SERIOUSLY AND CHECK THE CAR. I HAVE BEEN DRIVING FOR ALMOST 40 YEARS AND THIS WAS A "SLEEPER" ISSUE NOT EVIDENT AT PURCHASE BUT IS THE MOST DANGEROUS RIDICULOUS FEATURE I'VE EVER SEEN IN A GOOD CAR. I HAVE BEEN TO THE DEALERSHIP AND THEY TOLD ME TO SIMPLY LISTEN TO ONE RADIO STATION. MY CHILDREN BOUGHT ME AN IPOD TO SOLVE THE PROBLEM AND THE RADIO IS PROGRAMED SO THAT YOU CAN'T USE AN IPOD EASILY EITHER BECAUSE IT DOESN'T ALLOW YOU ACCESS TO UNUSED STATIONS.

DT: VW TOUAREG 2004. THE CONTACT STATES THAT THE AIR BAG SENSOR IS ON; THIS MEANS THE AIR BAGS ARE DISABLED. THE AIR BAGS HAVE BEEN REPAIRED ONCE, BUT IT HAPPENED AGAIN. THE VEHICLE WILL BE TAKEN IN TO A SERVICE DEALER TODAY. ALSO, AT 9,000 MILES ALL FOUR TIRES HAD TO BE REPLACED. THE SERVICE DEALER STATED THAT IT WAS UNUSUAL WEAR FROM THE VEHICLE, AND TO CONTACT THE TIRE MANUFACTURER. *AK *SC

MY VOLKSWAGEN TOUAREG HAS A "HESITATION" WHEN ACCELERATING AFFECTIONATELY KNOWN IN VW CIRCLES AS "DEATH LAG". MANY TIMES WHEN ATTEMPTING TO ACCELLERATE THE VEHICLE WILL JUST SIT THERE FOR 3-10 SECONDS EVEN IF THE ACCELLERATOR PEDAL IS DEPRESSED ALL THE WAY. THIS HAS NEARLY CAUSED NUMEROUS ACCIDENTS WITH SOME AVOIDED ONLY BY ONCOMING TRAFFIC SWERVING AND SKIDDING TO A STOP WHILE MY VEHICLE SITS STILL IN TRAFFIC.

DT: THE PROBLEM BEGAN ON 4-04. PROBLEMS WITH BRAKES. HYDRAULIC BRAKES ARE PULLING, CAUSING EXCESSIVE SCREECHING NOISE AND BRAKE DUST. BRAKES ARE NOW GRINDING. BRAKES HAVE BEEN SERVICED 3 TIMES IN THE LAST YEAR. VOLKSWAGEN WILL NOT OFFER ANY FURTHER ASSISTANCE. DEALER REPORTS THAT VOLKSWAGEN IS WORKING ON PROBLEM IN GENERAL. OCCURS IN ALL WEATHER AND DRIVING CONDITIONS. PROBLEM IS GRADUAL AND WORSENING. ON LAST SERVICING, VEHICLE WAS REPORTED TO HAVE HAD A BRAKE RESURFACING. BRAKES ARE ALL WHEEL. ALSO, DRIVER'S SEAT IS NOT GOING UP AND IS BROKEN. *AK

CONCERNS REGARDING THE PERRELLI TIRE EQUIPMENT ON THE 2004.*MR...THE TIRES ON THIS VEHICLE WERE MUCH TOO SOFT FOR THE WEIGHT OF THIS VEHICLE. THE TIRES WORE OUT IN LESS THAN 8000 MILES. THIS CREATED A DANGEROUS SITUATION ON THE ROADWAYS NOT ONLLY FOR THIS VEHICLE BUT FOR OTHER VEHICLES AS WELLVOLKSWAGAGEN'S POLICY IS TO REPLACE TWO TIRES, FORCING CONSUMERS TO PAY FOR THE OTHER TIRES. *AK

1.THE CLOCK ON THE DASHBOARD: THE TIME IS RUNNING ALMOST 1 MINUTE FASTER PER DAY. IF YOU DONT FIX IT FOR 10 DAYS, IT WOULD RUN 10 MINUTES AHEAD. 2.THE DRIVERS SEAT: WHEN I PURCHASED THIS CAR, I ASKED FOR POWER SEATS BUT THE DEALER DIDNT HAVE IT. I WAS A LITTLE UNCOMFORTABLE WITH THE MANUAL SEAT, BUT THE SALES PERSON CONVINCED ME, SO I DECIDED TO TAKE THE ONE WITH MANUAL. SINCE THEN, IVE FELT THAT THE DRIVERS SEAT IS ALWAYS SINKING DOWN SO I CONSISTENTLY HAVE TO PULL UP THE STICK TO PUSH UP THE SEAT QUITE OFTEN WHILE IM DRIVING. 3.REAR SEAT: I HAD TO FOLD THE REAR SEAT ONCE TO LOAD SOMETHING IN THE BACK. AFTER, I TRIED TO UNFOLD THE SEAT BUT IT DIDNT GO BACK. I BROUGHT THIS CAR TO THE DEALERS SERVICE ON NOV. 15TH, 2004. WHILE ONE OF THE SERVICE PERSONS WAS TRYING TO UNFOLD THE REAR SEAT, HE HAD TO CUT THE SEAT BELT AND HAS SCRATCHED THE SEAT AND BROKEN SOME PIECE ON THE SEAT. HE SAID HES GOING TO ORDER SOME PARTS AND IT WOULD TAKE A FEW DAYS. EVER SINCE THEN, NOBODY KNOWS THE STATUS OF THIS ORDER. BOTH THE SERVICE DEPT AND THE CUSTOMER CARE DEPT, IN HEADQUARTERS HAVE ALWAYS BEEN TELLING ME ITS ON BACKORDER WITH NO FURTHER INFORMATION, AND THEY DONT KNOW WHEN FOR LAST SIX MONTHS. I ASKED THEM IF YOU DONT HAVE THE PART, EVEN IN GERMANY, HOW LONG WILL IT TAKE FOR THE MANUFACTURER TO MAKE THE PART? AND THEY KEEP SAYING IS DONT KNOW AND WE ARE STILL CHECKING THE STATUS OF THE PART EVERYDAY. IN A COMMON SENSE, THE PERIOD OF FOUR MONTHS SHOULD BE ENOUGH TIME TO MAKE THE PART AND SHIP IT TO THE DEALER. I ALSO SENT A COMPLAINT LETTER TO THE CEO OF THE DEALER/MCKENNA & VW NORTH AMERICA HEADQUATER A COUPLE OF MONTHS AGO. BUT STILL THEY DON'T KNOW ABOUT THE PART.