DT: THE PROBLEM BEGAN ON 4-04. PROBLEMS WITH BRAKES. HYDRAULIC BRAKES ARE PULLING, CAUSING EXCESSIVE SCREECHING NOISE AND BRAKE DUST. BRAKES ARE NOW GRINDING. BRAKES HAVE BEEN SERVICED 3 TIMES IN THE LAST YEAR. VOLKSWAGEN WILL NOT OFFER ANY FURTHER ASSISTANCE. DEALER REPORTS THAT VOLKSWAGEN IS WORKING ON PROBLEM IN GENERAL. OCCU…
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DT: THE PROBLEM BEGAN ON 4-04. PROBLEMS WITH BRAKES. HYDRAULIC BRAKES ARE PULLING, CAUSING EXCESSIVE SCREECHING NOISE AND BRAKE DUST. BRAKES ARE NOW GRINDING. BRAKES HAVE BEEN SERVICED 3 TIMES IN THE LAST YEAR. VOLKSWAGEN WILL NOT OFFER ANY FURTHER ASSISTANCE. DEALER REPORTS THAT VOLKSWAGEN IS WORKING ON PROBLEM IN GENERAL. OCCURS IN ALL WEATHER AND DRIVING CONDITIONS. PROBLEM IS GRADUAL AND WORSENING. ON LAST SERVICING, VEHICLE WAS REPORTED TO HAVE HAD A BRAKE RESURFACING. BRAKES ARE ALL WHEEL. ALSO, DRIVER'S SEAT IS NOT GOING UP AND IS BROKEN. *AK
NHTSA ODI #10122502
Mileage unknown · May 18, 2005
Electrical SystemEquipmentSeat Belts
1.THE CLOCK ON THE DASHBOARD: THE TIME IS RUNNING ALMOST 1 MINUTE FASTER PER DAY. IF YOU DONT FIX IT FOR 10 DAYS, IT WOULD RUN 10 MINUTES AHEAD. 2.THE DRIVERS SEAT: WHEN I PURCHASED THIS CAR, I ASKED FOR POWER SEATS BUT THE DEALER DIDNT HAVE IT. I WAS A LITTLE UNCOMFORTABLE WITH THE MANUAL SEAT, BUT THE SALES PERSON CONVINCED M…
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1.THE CLOCK ON THE DASHBOARD: THE TIME IS RUNNING ALMOST 1 MINUTE FASTER PER DAY. IF YOU DONT FIX IT FOR 10 DAYS, IT WOULD RUN 10 MINUTES AHEAD. 2.THE DRIVERS SEAT: WHEN I PURCHASED THIS CAR, I ASKED FOR POWER SEATS BUT THE DEALER DIDNT HAVE IT. I WAS A LITTLE UNCOMFORTABLE WITH THE MANUAL SEAT, BUT THE SALES PERSON CONVINCED ME, SO I DECIDED TO TAKE THE ONE WITH MANUAL. SINCE THEN, IVE FELT THAT THE DRIVERS SEAT IS ALWAYS SINKING DOWN SO I CONSISTENTLY HAVE TO PULL UP THE STICK TO PUSH UP THE SEAT QUITE OFTEN WHILE IM DRIVING. 3.REAR SEAT: I HAD TO FOLD THE REAR SEAT ONCE TO LOAD SOMETHING IN THE BACK. AFTER, I TRIED TO UNFOLD THE SEAT BUT IT DIDNT GO BACK. I BROUGHT THIS CAR TO THE DEALERS SERVICE ON NOV. 15TH, 2004. WHILE ONE OF THE SERVICE PERSONS WAS TRYING TO UNFOLD THE REAR SEAT, HE HAD TO CUT THE SEAT BELT AND HAS SCRATCHED THE SEAT AND BROKEN SOME PIECE ON THE SEAT. HE SAID HES GOING TO ORDER SOME PARTS AND IT WOULD TAKE A FEW DAYS. EVER SINCE THEN, NOBODY KNOWS THE STATUS OF THIS ORDER. BOTH THE SERVICE DEPT AND THE CUSTOMER CARE DEPT, IN HEADQUARTERS HAVE ALWAYS BEEN TELLING ME ITS ON BACKORDER WITH NO FURTHER INFORMATION, AND THEY DONT KNOW WHEN FOR LAST SIX MONTHS. I ASKED THEM IF YOU DONT HAVE THE PART, EVEN IN GERMANY, HOW LONG WILL IT TAKE FOR THE MANUFACTURER TO MAKE THE PART? AND THEY KEEP SAYING IS DONT KNOW AND WE ARE STILL CHECKING THE STATUS OF THE PART EVERYDAY. IN A COMMON SENSE, THE PERIOD OF FOUR MONTHS SHOULD BE ENOUGH TIME TO MAKE THE PART AND SHIP IT TO THE DEALER. I ALSO SENT A COMPLAINT LETTER TO THE CEO OF THE DEALER/MCKENNA & VW NORTH AMERICA HEADQUATER A COUPLE OF MONTHS AGO. BUT STILL THEY DON'T KNOW ABOUT THE PART.
NHTSA ODI #10121331
Mileage unknown · May 21, 2004
SeatsInjury
PASSENGER SITTING BEHIND DRIVER IN 2004 VOLKSWAGEN TOUREG WAS INJURED WHEN DRIVER LEFT THE CAR. ELECTRIC SEAT RETRACTED BACK AND DOWN ONTO THE PASSENGER' S FEET THAT WERE UNDER THE DRIVERS SEAT. SEAT ACTION OCCURS AUTOMATICALLY TO MAKE IT EASIER FOR THE DRIVER TO EXIT THE VEHICLE.*AK
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2004-2007 Touareg vehicles. These gasoline-powered vehicles have a fuel filter flange that may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will inspect the fuel filter flange for cracks, replacing the flange if cracks are found. If no cracks are found, a protective cover will be installed onto the filter flange. These repairs will be performed free of charge. The recall began March 9, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20Ai.
CERTAIN PASSENGER CARS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." ALL THREE REAR SEAT POSITIONS AND THE FRONT PASSENGER POSITION ARE EQUIPPED WITH SEAT BELT RETRACTORS THAT HAVE A LOCKING FEATURE WHICH CONVERTS THE RETRACTOR FROM AN EMERGENCY LOCKING RETRACTOR (ELR) MODE TO AN AUTOMATIC LOCKING RETRACTOR (ALR) MODE FOR THE PURPOSES OF CHILD RESTRAINT INSTALLATION. THE BELT MAY DEACTIVATE THE ALR MODE WITH CERTAIN CHILD RESTRAINTS.
Consequence & remedy
Consequence: WHEN INVOLVED IN A CRASH, THE CHILD RESTRAINTS MAY NOT BE PROPERLY SECURED, INCREASING THE RISK OF INJURIES OR DEATH.
Remedy: DEALERS WILL PERMANENTLY INSTALL A 'CLIP' IN EACH OF THE TWO REAR OUTBOARD SEAT BELTS. THE CLIPS WILL PREVENT UNWANTED DEACTIVATION OF THE ALR MODE WITH CHILD SEAT INSTALLATIONS. THE RECALL BEGAN ON APRIL 11, 2005. OWNERS SHOULD CONTACT VW AT 1-800-822-8987.
ON CERTAIN SPORT UTILITY VEHICLES, THE REAR SEAT BELT LATCH ATTACHMENT BOLT MAY HAVE BEEN INSUFFICIENTLY RIVETED.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL INSPECT AND, IF NECESSARY, REPLACE THE BELT BUCKLE. OWNER NOTIFICATION BEGAN ON JUNE 21, 2004. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
ON CERTAIN SPORT UTILITY VEHICLES, THE TIRE PRESSURE MONITORING SYSTEM (TPMS) WIRING HARNESS MAY HAVE BEEN IMPROPERLY ROUTED DURING ASSEMBLY. AN IMPROPERLY ROUTED TPMS WIRING HARNESS MAY CONTACT THE PARKING BRAKE CABLE SPRING.
Consequence & remedy
Consequence: IF THIS HAPPENS, THE TPMS WIRING CIRCUIT COULD BE INTERRUPTED, RESULTING IN AN INOPERATIVE TPMS, AND CAUSING A SHORT-TO-GROUND CONDITION THAT COULD POTENTIALLY RESULT IN A FIRE.
Remedy: DEALERS WILL INSPECT THE TPMS WIRING HARNESS ROUTING AND, IF NECESSARY, CORRECT THE WIRING HARNESS ROUTING. OWNER NOTIFICATION BEGAN AUGUST 18, 2003. OWNERS SHOULD CONTACT VWOA AT 1-800-893-5298.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
PE06022 · Srs Warning Light Illumination
Opened Jun 19, 2006 · Closed Oct 30, 2006
Status: closed (inferred from source dates) · Air Bags; Air Bags:side/window
MY 2004-05 (TO 11/2004) TOUAREG VEHICLES HAVE A POTENTIALLY FAULTY/LOOSE SIDE AIR BAG WIRING CONNECTOR THAT CAN CAUSE THE WIRING CIRCUIT RESISTANCE TO EXCEED THE DESIGN LIMIT AND ILLUMINATE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) AIR BAG LIGHT.ON 02/2005, VW ISSUED A TECHNICAL SERVICE BULLETIN (TSB #69-05-02) TO ADDRESS THIS CONDITION BY REPLACING THE CONNECTOR WITH A DIRECT CONNECTION.VW'S TESTING HAS SHOWN THAT PROPER DEPLOYMENT OF THE SIDE AIR BAG IS NOT AFFECTED BY THE CONNECTOR FAULT.HOWEVER, THERE ARE A LARGE NUMBER OF WARRANTY CLAIMS DUE TO AIR BAG LIGHT (ABL) ILLUMINATION.VW IS PLANNING TO INITIATE A TOUAREG SERVICE PACK/ CUSTOMER SATISFACTION CAMPAIGN (CSC) IN DECEMBER 2006.VW WILL REPLACE THE SIDE AIR BAG WIRING CONNECTOR WITH A DIRECT CONNECTION ON ALL REMAINING UNCORRECTED VEHICLES BUILT PRIOR TO 11/2004.IN ADDITION, VW REPORTS THAT A SMALL NUMBER OF VEHICLES BUILT IN OCTOBER AND NOVEMBER 2003, MAY CONTAIN AN INCORRECTLY MANUFACTURED SIDE AIR BAG MODULE.THIS ALSO MAY PRODUCE ABL ILLUMINATION THAT WOULD BECOME EVIDENT SOON AFTER THE VEHICLE IS PUT INTO SERVICE.WARRANTY DATA INDICATES THAT THESE MODULES HAVE BEEN CORRECTED AND NO LONGER PRESENT A RISK.VW HAS NOT RECEIVED ANY ALLEGED SIDE AIR BAG NON-DEPLOYMENT REPORT.ACTION TAKEN BY THE MANUFACTURER IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
Additional source detail variants (2)
Air Bags:side/window
MY 2004-05 (TO 11/2004) TOUAREG VEHICLES HAVE A POTENTIALLY FAULTY/LOOSE SIDE AIR BAG WIRING CONNECTOR THAT CAN CAUSE THE WIRING CIRCUIT RESISTANCE TO EXCEED THE DESIGN LIMIT AND ILLUMINATE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) AIR BAG LIGHT.ON 02/2005, VW ISSUED A TECHNICAL SERVICE BULLETIN (TSB #69-05-02) TO ADDRESS THIS CONDITION BY REPLACING THE CONNECTOR WITH A DIRECT CONNECTION.VW'S TESTING HAS SHOWN THAT PROPER DEPLOYMENT OF THE SIDE AIR BAG IS NOT AFFECTED BY THE CONNECTOR FAULT.HOWEVER, THERE ARE A LARGE NUMBER OF WARRANTY CLAIMS DUE TO AIR BAG LIGHT (ABL) ILLUMINATION.VW IS PLANNING TO INITIATE A TOUAREG SERVICE PACK/ CUSTOMER SATISFACTION CAMPAIGN (CSC) IN DECEMBER 2006.VW WILL REPLACE THE SIDE AIR BAG WIRING CONNECTOR WITH A DIRECT CONNECTION ON ALL REMAINING UNCORRECTED VEHICLES BUILT PRIOR TO 11/2004.IN ADDITION, VW REPORTS THAT A SMALL NUMBER OF VEHICLES BUILT IN OCTOBER AND NOVEMBER 2003, MAY CONTAIN AN INCORRECTLY MANUFACTURED SIDE AIR BAG MODULE.THIS ALSO MAY PRODUCE ABL ILLUMINATION THAT WOULD BECOME EVIDENT SOON AFTER THE VEHICLE IS PUT INTO SERVICE.WARRANTY DATA INDICATES THAT THESE MODULES HAVE BEEN CORRECTED AND NO LONGER PRESENT A RISK.VW HAS NOT RECEIVED ANY ALLEGED SIDE AIR BAG NON-DEPLOYMENT REPORT.ACTION TAKEN BY THE MANUFACTURER IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
Air Bags
MY 2004-05 (TO 11/2004) TOUAREG VEHICLES HAVE A POTENTIALLY FAULTY/LOOSE SIDE AIR BAG WIRING CONNECTOR THAT CAN CAUSE THE WIRING CIRCUIT RESISTANCE TO EXCEED THE DESIGN LIMIT AND ILLUMINATE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) AIR BAG LIGHT.ON 02/2005, VW ISSUED A TECHNICAL SERVICE BULLETIN (TSB #69-05-02) TO ADDRESS THIS CONDITION BY REPLACING THE CONNECTOR WITH A DIRECT CONNECTION.VW'S TESTING HAS SHOWN THAT PROPER DEPLOYMENT OF THE SIDE AIR BAG IS NOT AFFECTED BY THE CONNECTOR FAULT.HOWEVER, THERE ARE A LARGE NUMBER OF WARRANTY CLAIMS DUE TO AIR BAG LIGHT (ABL) ILLUMINATION.VW IS PLANNING TO INITIATE A TOUAREG SERVICE PACK/ CUSTOMER SATISFACTION CAMPAIGN (CSC) IN DECEMBER 2006.VW WILL REPLACE THE SIDE AIR BAG WIRING CONNECTOR WITH A DIRECT CONNECTION ON ALL REMAINING UNCORRECTED VEHICLES BUILT PRIOR TO 11/2004.IN ADDITION, VW REPORTS THAT A SMALL NUMBER OF VEHICLES BUILT IN OCTOBER AND NOVEMBER 2003, MAY CONTAIN AN INCORRECTLY MANUFACTURED SIDE AIR BAG MODULE.THIS ALSO MAY PRODUCE ABL ILLUMINATION THAT WOULD BECOME EVIDENT SOON AFTER THE VEHICLE IS PUT INTO SERVICE.WARRANTY DATA INDICATES THAT THESE MODULES HAVE BEEN CORRECTED AND NO LONGER PRESENT A RISK.VW HAS NOT RECEIVED ANY ALLEGED SIDE AIR BAG NON-DEPLOYMENT REPORT.ACTION TAKEN BY THE MANUFACTURER IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
PE05042 · Exterior Door Handle Malfunction
Opened Aug 11, 2005 · Closed Dec 21, 2005
Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch
VW ISSUED A TECHNICAL SERVICE BULLETIN (TSB) DATED JUNE 10, 2005, DESCRIBING A CONDITION OF EXTERIOR DOOR HANDLE STICKS IN THE OPENED POSITION AFTER THE DOOR IS OPENED.VW DESCRIBED THE CAUSE OF THE PROBLEM TO BE A POTENTIAL FOR INCREASED FRICTION BETWEEN THE DOOR HANDLE AND THE LOCK CYLINDER HOUSING . . . BECAUSE SOME GUIDE NUBS THAT WERE MOLDED INTO THE PLASTIC DOOR HANDLE . . . WERE SLIGHTLY HIGHER THAN SPECIFIED.IN ADDITION TO THE TSB, VW HAS INTRODUCED PRODUCTION CHANGES (LUBRICATION, DELETION OF THE GUIDE NUBS, INTRODUCTION OF A LOW FRICTION GUIDE SURFACE ON THE LOCK CYLINDER HOUSING) TO ADDRESS THE PROBLEM.VW REPORTS THAT THE FAILURE OCCURS PREDOMINANTLY IN THE VERY EARLY LIFE STAGE OF THE VEHICLE.ODI EXAMINATION OF VW'S WARRANTY DATA SHOWS FEWER CLAIMS AS THE VEHICLE AGES.THE ONE INJURY RESULTED WHEN THE UNLATCHED DOOR HIT THE OCCUPANT'S HAND.A SAFETY DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTINUE TO MONITOR COMPLAINTS ANDRESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
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