DRIVER APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR AND THE STEERING WHEEL FAILED TO TURN. DRIVER LOST CONTROL OF THE VEHICLE AND HIT A FIRE HYDRANT. LEFT SIDE (DRIVER'S SIDE) WHEEL SHEARED OFF. DRIVER WAS NOT INJURED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC STATED THAT A CAUSE COULD NOT BE DETERMINE…
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DRIVER APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR AND THE STEERING WHEEL FAILED TO TURN. DRIVER LOST CONTROL OF THE VEHICLE AND HIT A FIRE HYDRANT. LEFT SIDE (DRIVER'S SIDE) WHEEL SHEARED OFF. DRIVER WAS NOT INJURED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC STATED THAT A CAUSE COULD NOT BE DETERMINED AT THIS TIME. *AK *BF *NM
NHTSA ODI #10115589
2,000 miles · Apr 11, 2005
Air BagsElectrical SystemLatches/locks/linkages
MY 2004 TOUAREG WITH LESS THAN 5000 MILES HAS BEEN IN FOR SERVICING 7 TIMES. THE BRAKES HAVE BEEN WORKED ON AND LOOKED AT THREE TIMES. THEY STILL SQUEAL BUT THE PROBLEM HAS LESSENED. OF MORE CONCERN ARE THE SAFETY ISSUES THAT HAVE AFFECTED ME. I HAVE BEEN LOCKED OUT OF MY VEHICLE TWICE, EACH TIME WITH A DIFFERENT RESOLUTION.…
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MY 2004 TOUAREG WITH LESS THAN 5000 MILES HAS BEEN IN FOR SERVICING 7 TIMES. THE BRAKES HAVE BEEN WORKED ON AND LOOKED AT THREE TIMES. THEY STILL SQUEAL BUT THE PROBLEM HAS LESSENED. OF MORE CONCERN ARE THE SAFETY ISSUES THAT HAVE AFFECTED ME. I HAVE BEEN LOCKED OUT OF MY VEHICLE TWICE, EACH TIME WITH A DIFFERENT RESOLUTION. UPDATED SOFTWARE WAS THE LATEST FIX. MY AIRBAG FAULT LIGHT IS NOW ON. ANOTHER SOFTWARE RESOLUTION IS ON THE WAY. I HAVE NO CONFIDENCE IN THE QUALITY OR SAFETY OF THIS VEHICLE OR WHEN THE NEXT ISSUE WILL ARISE. VOLKSWAGEN TOLD ME MY CAR WAS NOT PROBLEMATIC AND I HAD "BUYERS REMORSE". I AM IN AWE OF THEIR LACK OF CONCERN ESPECIALLY WHEN I KNOW I AM NOT THE ONLY TOUAREG OWNER OUT THERE WITH PROBLEMS.*AK
NHTSA ODI #10116727
9,029 miles · Feb 24, 2005
Service Brakes, HydraulicSuspension
VOLKSWAGEN TOUAREG 2004 DOES NOT STOP IN INCLEMENT WEATHER. *BF ALL FOUR TIRES WERE PRACTICALLY BALD AND THE VEHICLE NEEDED AN ALIGNMENT. THE FRONT TIRES WERE SLIGHTLY MORE WORN THAN THE REAR. ALSO, THE CLOCK WAS INOPERATIVE AND THE BRAKES WOULD LOCK UP ON SNOWY CONDITIONS. *SC
NHTSA ODI #10113633
18,000 miles · Feb 13, 2005
Service Brakes, HydraulicCrash
6/04 & 9/04 - TOOK VEHICLE IN TO DEALERSHIP TO CHECK BRAKE EFFICIENCY & SQUEALING NOISE. BOTH TIMES DEALERSHIP REPORTED NO PROBLEM AND BRAKE NOISE WAS CREATED BY BRAKE DUST & WAS NORMAL. 2/05 - BRAKES FAILED AND CAUSED CAR ACCIDENT. *JB
ON TWO OCCASIONS MY 2004 VOLKSWAGEN TOUAREG V-8 EXPERIENCED COMPLETE ELECTRICAL SYSTEM FAILURES. THE VEHICLE WOULD NOT START ON THESE TWO OCCASIONS. THERE WAS NO ELECTRICAL POWER AS IF THE BATTERY WERE COMPLETELY DEPLETED. I DID NOT CAUSE ANY ELECTRICAL/BATTERY DRAIN, I.E. LEAVING ON LIGHTS OR LEAVING ANY ELECTRICAL EQUIPMENT ON…
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ON TWO OCCASIONS MY 2004 VOLKSWAGEN TOUAREG V-8 EXPERIENCED COMPLETE ELECTRICAL SYSTEM FAILURES. THE VEHICLE WOULD NOT START ON THESE TWO OCCASIONS. THERE WAS NO ELECTRICAL POWER AS IF THE BATTERY WERE COMPLETELY DEPLETED. I DID NOT CAUSE ANY ELECTRICAL/BATTERY DRAIN, I.E. LEAVING ON LIGHTS OR LEAVING ANY ELECTRICAL EQUIPMENT ON. LOCAL VW DEALERSHIP SERVICE CONDUCTED AN ANALYSIS AND FOUND SEVERAL FAULTS STORED. BUT THE SERVICE ADVISER SAID NONE OF THE STORED FAULTS INDICATED WHAT CAUSED THE COMPLETE ELECTRICAL FAILURE. FIRST INCIDENT WAS APRIL, 2004 AND MOST RECENT DEC. 28, 2004. I ALSO EXPERIENCED NUMEROUS OTHER ELECTRICAL AND/OR COMPUTER MALFUNCTIONS. THESE MALFUNCTIONS WERE RELATED TO: ALL-WHEEL DRIVE SYSTEM, DRIVE LINE SYSTEM, STABILITY CONTROL SYSTEM, ANTI-LOCK BRAKES, STEERING INPUT, DOOR LOCKS, INTERIOR LIGHTING FEATURES, TIRE PRESSURE MONITORING, AND KEYLESS REMOTE. ALL-WHEEL DRIVE SYSTEM, DRIVE LINE SYSTEM, ANTI-LOCK BRAKES, AND STEERING INPUT MALFUNCTIONS OCCURRED FOUR TOTAL TIMES. DEALER/SERVICE COULD NOT "DUPLICATE" THE PROBLEM AND NO REPAIRS WERE MADE. THE DOOR LOCKS AND INTERIOR LIGHTING PROBLEMS WERE CONSTANT BUT DEALER/SERVICE COULD NOT "" THE PROBLEM. THE TIRE PRESSURE MONITORING WAS REPAIRED AND HAS BEEN PROBLEM FREE SINCE MARCH 2004. THE KEYLESS REMOTE DOOR LOCK/UNLOCK WAS REPAIRED AND WORKS BETTER BUT HAS NOT BEEN PROBLEM FREE. *NM
NHTSA ODI #10106446
7,244 miles · Jan 15, 2005
Service Brakes, HydraulicCrash
WHILE PULLING INTO THE APT. PARKING LOT THE BRAKES FAILED AND THE STEERING WHEEL LOCKED, THERE WAS AN ALERT ON THE CONTROL SCREEN BUT I AM NOT SURE WHAT IT SAID. AS A RESULT THE CAR DROVE OVER A FIRE HYDRANT AND HIT THE TRUNK OF A CAR PARKED NEXT TO THE HYDRANT. BOTH FRONT WHEELS WERE DAMAGED AND THE DRIVERS SIDE WHEEL CAME COM…
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WHILE PULLING INTO THE APT. PARKING LOT THE BRAKES FAILED AND THE STEERING WHEEL LOCKED, THERE WAS AN ALERT ON THE CONTROL SCREEN BUT I AM NOT SURE WHAT IT SAID. AS A RESULT THE CAR DROVE OVER A FIRE HYDRANT AND HIT THE TRUNK OF A CAR PARKED NEXT TO THE HYDRANT. BOTH FRONT WHEELS WERE DAMAGED AND THE DRIVERS SIDE WHEEL CAME COMPLETELY OFF. THERE WERE NO PHYSICAL INJURIES AND ONLY ONE PERSON (TOM) WAS INVOLVED IN THE ACCIDENT. THE POLICE WERE CALLED AND THE OFFICER STATED THAT THE BRAKES FELT "MUSHY." NO TICKETS WERE ISSUED. STILL WAITING FOR A ADJUSTER TO VIEW THE CARS INVOLVED. THE CAR WAS PURCHASED NEW IN AUG. AND WAS TAKEN BACK TO THE SERVICE CENTER TWICE WITHIN A MONTH. FIRST FOR AN AIR BAG PROBLEM, 2 FOR A BRAKE WARNING LIGHT. THEY DID NOT DO A DIAGNOSTIC FR THE BRAKES THEY ONLY CHANGED A LIGHT BULB. THE WARNING LIGHT CAME A WENT SPORADICALLY BEFORE THIS SERVICE. *NM
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2004-2007 Touareg vehicles. These gasoline-powered vehicles have a fuel filter flange that may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will inspect the fuel filter flange for cracks, replacing the flange if cracks are found. If no cracks are found, a protective cover will be installed onto the filter flange. These repairs will be performed free of charge. The recall began March 9, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20Ai.
CERTAIN PASSENGER CARS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." ALL THREE REAR SEAT POSITIONS AND THE FRONT PASSENGER POSITION ARE EQUIPPED WITH SEAT BELT RETRACTORS THAT HAVE A LOCKING FEATURE WHICH CONVERTS THE RETRACTOR FROM AN EMERGENCY LOCKING RETRACTOR (ELR) MODE TO AN AUTOMATIC LOCKING RETRACTOR (ALR) MODE FOR THE PURPOSES OF CHILD RESTRAINT INSTALLATION. THE BELT MAY DEACTIVATE THE ALR MODE WITH CERTAIN CHILD RESTRAINTS.
Consequence & remedy
Consequence: WHEN INVOLVED IN A CRASH, THE CHILD RESTRAINTS MAY NOT BE PROPERLY SECURED, INCREASING THE RISK OF INJURIES OR DEATH.
Remedy: DEALERS WILL PERMANENTLY INSTALL A 'CLIP' IN EACH OF THE TWO REAR OUTBOARD SEAT BELTS. THE CLIPS WILL PREVENT UNWANTED DEACTIVATION OF THE ALR MODE WITH CHILD SEAT INSTALLATIONS. THE RECALL BEGAN ON APRIL 11, 2005. OWNERS SHOULD CONTACT VW AT 1-800-822-8987.
ON CERTAIN SPORT UTILITY VEHICLES, THE REAR SEAT BELT LATCH ATTACHMENT BOLT MAY HAVE BEEN INSUFFICIENTLY RIVETED.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL INSPECT AND, IF NECESSARY, REPLACE THE BELT BUCKLE. OWNER NOTIFICATION BEGAN ON JUNE 21, 2004. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
ON CERTAIN SPORT UTILITY VEHICLES, THE TIRE PRESSURE MONITORING SYSTEM (TPMS) WIRING HARNESS MAY HAVE BEEN IMPROPERLY ROUTED DURING ASSEMBLY. AN IMPROPERLY ROUTED TPMS WIRING HARNESS MAY CONTACT THE PARKING BRAKE CABLE SPRING.
Consequence & remedy
Consequence: IF THIS HAPPENS, THE TPMS WIRING CIRCUIT COULD BE INTERRUPTED, RESULTING IN AN INOPERATIVE TPMS, AND CAUSING A SHORT-TO-GROUND CONDITION THAT COULD POTENTIALLY RESULT IN A FIRE.
Remedy: DEALERS WILL INSPECT THE TPMS WIRING HARNESS ROUTING AND, IF NECESSARY, CORRECT THE WIRING HARNESS ROUTING. OWNER NOTIFICATION BEGAN AUGUST 18, 2003. OWNERS SHOULD CONTACT VWOA AT 1-800-893-5298.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
PE06022 · Srs Warning Light Illumination
Opened Jun 19, 2006 · Closed Oct 30, 2006
Status: closed (inferred from source dates) · Air Bags; Air Bags:side/window
MY 2004-05 (TO 11/2004) TOUAREG VEHICLES HAVE A POTENTIALLY FAULTY/LOOSE SIDE AIR BAG WIRING CONNECTOR THAT CAN CAUSE THE WIRING CIRCUIT RESISTANCE TO EXCEED THE DESIGN LIMIT AND ILLUMINATE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) AIR BAG LIGHT.ON 02/2005, VW ISSUED A TECHNICAL SERVICE BULLETIN (TSB #69-05-02) TO ADDRESS THIS CONDITION BY REPLACING THE CONNECTOR WITH A DIRECT CONNECTION.VW'S TESTING HAS SHOWN THAT PROPER DEPLOYMENT OF THE SIDE AIR BAG IS NOT AFFECTED BY THE CONNECTOR FAULT.HOWEVER, THERE ARE A LARGE NUMBER OF WARRANTY CLAIMS DUE TO AIR BAG LIGHT (ABL) ILLUMINATION.VW IS PLANNING TO INITIATE A TOUAREG SERVICE PACK/ CUSTOMER SATISFACTION CAMPAIGN (CSC) IN DECEMBER 2006.VW WILL REPLACE THE SIDE AIR BAG WIRING CONNECTOR WITH A DIRECT CONNECTION ON ALL REMAINING UNCORRECTED VEHICLES BUILT PRIOR TO 11/2004.IN ADDITION, VW REPORTS THAT A SMALL NUMBER OF VEHICLES BUILT IN OCTOBER AND NOVEMBER 2003, MAY CONTAIN AN INCORRECTLY MANUFACTURED SIDE AIR BAG MODULE.THIS ALSO MAY PRODUCE ABL ILLUMINATION THAT WOULD BECOME EVIDENT SOON AFTER THE VEHICLE IS PUT INTO SERVICE.WARRANTY DATA INDICATES THAT THESE MODULES HAVE BEEN CORRECTED AND NO LONGER PRESENT A RISK.VW HAS NOT RECEIVED ANY ALLEGED SIDE AIR BAG NON-DEPLOYMENT REPORT.ACTION TAKEN BY THE MANUFACTURER IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
Additional source detail variants (2)
Air Bags:side/window
MY 2004-05 (TO 11/2004) TOUAREG VEHICLES HAVE A POTENTIALLY FAULTY/LOOSE SIDE AIR BAG WIRING CONNECTOR THAT CAN CAUSE THE WIRING CIRCUIT RESISTANCE TO EXCEED THE DESIGN LIMIT AND ILLUMINATE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) AIR BAG LIGHT.ON 02/2005, VW ISSUED A TECHNICAL SERVICE BULLETIN (TSB #69-05-02) TO ADDRESS THIS CONDITION BY REPLACING THE CONNECTOR WITH A DIRECT CONNECTION.VW'S TESTING HAS SHOWN THAT PROPER DEPLOYMENT OF THE SIDE AIR BAG IS NOT AFFECTED BY THE CONNECTOR FAULT.HOWEVER, THERE ARE A LARGE NUMBER OF WARRANTY CLAIMS DUE TO AIR BAG LIGHT (ABL) ILLUMINATION.VW IS PLANNING TO INITIATE A TOUAREG SERVICE PACK/ CUSTOMER SATISFACTION CAMPAIGN (CSC) IN DECEMBER 2006.VW WILL REPLACE THE SIDE AIR BAG WIRING CONNECTOR WITH A DIRECT CONNECTION ON ALL REMAINING UNCORRECTED VEHICLES BUILT PRIOR TO 11/2004.IN ADDITION, VW REPORTS THAT A SMALL NUMBER OF VEHICLES BUILT IN OCTOBER AND NOVEMBER 2003, MAY CONTAIN AN INCORRECTLY MANUFACTURED SIDE AIR BAG MODULE.THIS ALSO MAY PRODUCE ABL ILLUMINATION THAT WOULD BECOME EVIDENT SOON AFTER THE VEHICLE IS PUT INTO SERVICE.WARRANTY DATA INDICATES THAT THESE MODULES HAVE BEEN CORRECTED AND NO LONGER PRESENT A RISK.VW HAS NOT RECEIVED ANY ALLEGED SIDE AIR BAG NON-DEPLOYMENT REPORT.ACTION TAKEN BY THE MANUFACTURER IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
Air Bags
MY 2004-05 (TO 11/2004) TOUAREG VEHICLES HAVE A POTENTIALLY FAULTY/LOOSE SIDE AIR BAG WIRING CONNECTOR THAT CAN CAUSE THE WIRING CIRCUIT RESISTANCE TO EXCEED THE DESIGN LIMIT AND ILLUMINATE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) AIR BAG LIGHT.ON 02/2005, VW ISSUED A TECHNICAL SERVICE BULLETIN (TSB #69-05-02) TO ADDRESS THIS CONDITION BY REPLACING THE CONNECTOR WITH A DIRECT CONNECTION.VW'S TESTING HAS SHOWN THAT PROPER DEPLOYMENT OF THE SIDE AIR BAG IS NOT AFFECTED BY THE CONNECTOR FAULT.HOWEVER, THERE ARE A LARGE NUMBER OF WARRANTY CLAIMS DUE TO AIR BAG LIGHT (ABL) ILLUMINATION.VW IS PLANNING TO INITIATE A TOUAREG SERVICE PACK/ CUSTOMER SATISFACTION CAMPAIGN (CSC) IN DECEMBER 2006.VW WILL REPLACE THE SIDE AIR BAG WIRING CONNECTOR WITH A DIRECT CONNECTION ON ALL REMAINING UNCORRECTED VEHICLES BUILT PRIOR TO 11/2004.IN ADDITION, VW REPORTS THAT A SMALL NUMBER OF VEHICLES BUILT IN OCTOBER AND NOVEMBER 2003, MAY CONTAIN AN INCORRECTLY MANUFACTURED SIDE AIR BAG MODULE.THIS ALSO MAY PRODUCE ABL ILLUMINATION THAT WOULD BECOME EVIDENT SOON AFTER THE VEHICLE IS PUT INTO SERVICE.WARRANTY DATA INDICATES THAT THESE MODULES HAVE BEEN CORRECTED AND NO LONGER PRESENT A RISK.VW HAS NOT RECEIVED ANY ALLEGED SIDE AIR BAG NON-DEPLOYMENT REPORT.ACTION TAKEN BY THE MANUFACTURER IS SUFFICIENT TO RESOLVE THE ISSUE RAISED BY THIS INVESTIGATION.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
PE05042 · Exterior Door Handle Malfunction
Opened Aug 11, 2005 · Closed Dec 21, 2005
Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch
VW ISSUED A TECHNICAL SERVICE BULLETIN (TSB) DATED JUNE 10, 2005, DESCRIBING A CONDITION OF EXTERIOR DOOR HANDLE STICKS IN THE OPENED POSITION AFTER THE DOOR IS OPENED.VW DESCRIBED THE CAUSE OF THE PROBLEM TO BE A POTENTIAL FOR INCREASED FRICTION BETWEEN THE DOOR HANDLE AND THE LOCK CYLINDER HOUSING . . . BECAUSE SOME GUIDE NUBS THAT WERE MOLDED INTO THE PLASTIC DOOR HANDLE . . . WERE SLIGHTLY HIGHER THAN SPECIFIED.IN ADDITION TO THE TSB, VW HAS INTRODUCED PRODUCTION CHANGES (LUBRICATION, DELETION OF THE GUIDE NUBS, INTRODUCTION OF A LOW FRICTION GUIDE SURFACE ON THE LOCK CYLINDER HOUSING) TO ADDRESS THE PROBLEM.VW REPORTS THAT THE FAILURE OCCURS PREDOMINANTLY IN THE VERY EARLY LIFE STAGE OF THE VEHICLE.ODI EXAMINATION OF VW'S WARRANTY DATA SHOWS FEWER CLAIMS AS THE VEHICLE AGES.THE ONE INJURY RESULTED WHEN THE UNLATCHED DOOR HIT THE OCCUPANT'S HAND.A SAFETY DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.ODI WILL CONTINUE TO MONITOR COMPLAINTS ANDRESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
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