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2012 Volkswagen Routan

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2012 Volkswagen Routan do not stand out strongly from the model-year median of 63.

About this comparison →

How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

45 reports with mileage · 18 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel/propulsion System. Review the 8 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

1 crash reports0 fire reports2 injury reports

Fuel/propulsion System complaints

8 reports
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Mileage unknown · Jan 4, 2022
Electrical SystemEngineFuel/propulsion System

Car is stalling out while driving with no warning. Doesn't matter the rate of speed I'm going it just cuts out. Can't turn steering wheel. No codes pop up. No mechanics can pinpoint issue. I have seen quite a few thousand people complaining of the same issue and reported it to vw as well as nhtsa and NO ONE will do a recall. Chr…

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Car is stalling out while driving with no warning. Doesn't matter the rate of speed I'm going it just cuts out. Can't turn steering wheel. No codes pop up. No mechanics can pinpoint issue. I have seen quite a few thousand people complaining of the same issue and reported it to vw as well as nhtsa and NO ONE will do a recall. Chrysler did a recall for this same issue but NOT vw. This is a safety issue for not only the owner but other drivers on the road. If I get into an accident or cause one I WILL BE suing nhtsa as well as vw for no recall being done. I have printed out over 100 pages of complaints from others for evidence of complaints. I have already entered the class action lawsuit with others having the same issue. RECALL THE ISSUE OR FACE LAWSUITS.

NHTSA ODI #11446236

175,000 miles · Sep 21, 2020
Electrical SystemEngineFuel/propulsion System

VEHICLE HAS EXPERIENCED STALLING, ENGINE SHUTDOWN, AND DIFFICULTY STARTING MULTIPLE TIMES. ENGINE HAS NOW STALLED MORE FREQUENTLY AT BOTH LOW SPEEDS AND WHILE DRIVING ON HIGHWAY. EACH TIME, RPM'S HAVE GONE TO ZERO AND IT'S COMPLETELY LOST POWER TO STEERING. I'VE HAD TRY AND COAST/NAVIGATE SAFELY TO SIDE OF ROAD, BERM, ETC., S…

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VEHICLE HAS EXPERIENCED STALLING, ENGINE SHUTDOWN, AND DIFFICULTY STARTING MULTIPLE TIMES. ENGINE HAS NOW STALLED MORE FREQUENTLY AT BOTH LOW SPEEDS AND WHILE DRIVING ON HIGHWAY. EACH TIME, RPM'S HAVE GONE TO ZERO AND IT'S COMPLETELY LOST POWER TO STEERING. I'VE HAD TRY AND COAST/NAVIGATE SAFELY TO SIDE OF ROAD, BERM, ETC., STOP, AND RESTART THE VAN. AT TIMES THE DASH LIGHTS WILL FLASH, OTHER TIMES THERE IS NO INDICATION THAT A FAILURE HAD OCCURRED, JUST NO POWER/RPMS. NO CHECK ENGINE LIGHT REMAINS, NO CODES DISPLAYED, NOTHING. THE LOCAL VOLKSWAGEN DEALER WILL NOT EVEN ADDRESS THE ISSUE AS THEY DEEM IT A "CHRYSLER PROBLEM". WE NOW TAKE IT TO AN INDEPENDENT MECHANIC AND REPLACED THE CRANKSHAFT & CAMSHAFT POSITION SENSORS, KEY FOBS, BATTERY, AND HAVE DONE ALL PREVENTATIVE MAINTENANCE. THE PROBLEM STILL REMAINS. THERE ARE SIMILAR COMPLAINTS (VW, CHRYSLER, & DODGE) FOR THIS EXACT ENGINE & SYMPTOMS THAT MAY BE RELATED TO THE TIPM, THE MAIN CONTROL MODULE. THIS IS A VERY SERIOUS SAFETY ISSUE AS IT RANDOM AND CAUSES A COMPLETE SHUTDOWN OF VEHICLE WHILE IN MOTION AND LOSS OF OPERATOR CONTROL.

NHTSA ODI #11360225

Mileage unknown · Nov 2, 2019
Fuel/propulsion System

MY CAR WILL CRANK BUT NOT START. AFTER SEVERAL TRIES IF YOU USE THE KEY FOB YOU CAN GET IT TO START. I HAVE THE CAR LOOKED AT BY TWO TECHNICIANS WHO ADVISED THAT MY VEHICLE WAS MADE BY CHRYSLER EVEN THOUGH IT'S A VOLKSWAGEN AND THAT THIS IS A KNOWN PROBLEM WITH CHRYSLER DODGE VANS FROM 2011 AND 2012 THE PROBLEM THEY TELL ME IS W…

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MY CAR WILL CRANK BUT NOT START. AFTER SEVERAL TRIES IF YOU USE THE KEY FOB YOU CAN GET IT TO START. I HAVE THE CAR LOOKED AT BY TWO TECHNICIANS WHO ADVISED THAT MY VEHICLE WAS MADE BY CHRYSLER EVEN THOUGH IT'S A VOLKSWAGEN AND THAT THIS IS A KNOWN PROBLEM WITH CHRYSLER DODGE VANS FROM 2011 AND 2012 THE PROBLEM THEY TELL ME IS WITH THE FUEL PUMP RELAY THAT WILL NEED TO BE INSTALLED

NHTSA ODI #11277676

116,063 miles · Dec 3, 2018
Electrical SystemFuel/propulsion System

I WAS IN A PARKING LOT VAN WOULD NOT START. IT WOULD TURN OVER AN CRANK AGAIN AND AGAIN WHEN ATTEMPTING TO START, BUT THE ENGINE WOULD NOT RUN. TOW TRUCK DRIVER WAS ABLE TO START IT BY REMOVING PUSH START AND USING KEY FOB, BUT HAD TROUBLE GETTING IT STARTED AGAIN UNLOADING AT VW DEALERSHIP. THE VW DEALER FIST SAID IT WAS THE…

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I WAS IN A PARKING LOT VAN WOULD NOT START. IT WOULD TURN OVER AN CRANK AGAIN AND AGAIN WHEN ATTEMPTING TO START, BUT THE ENGINE WOULD NOT RUN. TOW TRUCK DRIVER WAS ABLE TO START IT BY REMOVING PUSH START AND USING KEY FOB, BUT HAD TROUBLE GETTING IT STARTED AGAIN UNLOADING AT VW DEALERSHIP. THE VW DEALER FIST SAID IT WAS THE FUEL PUMP, THEN SAID THAT THE FUEL PUMP RELAY IN THE TIPM WAS BAD AND WAS BURNING OUT THE FUEL PUMP. THE FUEL PUMP RELAY IS INTEGRATED INTO THE TIPM AND CAN'T BE REPLACED WITHOUT REPLACING TIPM. THE TIPM NOT COVERED UNDER WARRANTY. CURRENTLY WAITING ON VW DEALER TO FIND DODGE/CHRYSLER FUEL RELAY BYPASS CABLE KIT THAT FIT MY VIN. IN THE MEANTIME, THE VW DEALER HAS INSTALLED A TEMPORARY JUMPER TO POWER THE FUEL PUMP WHILE THE VEHICLE IS TURNED ON. I FEEL FORTUNATE THAT RELAY/FUEL PUMP FAILURE DID NOT OCCUR WHILE DRIVING, BUT I FEEL THAT VW SHOULD HAVE KNOW ABOUT THIS ISSUE AND BEEN PROACTIVE TO RESOLVE IT GIVEN THAT DODGE HAS ALREADY HAD RECALLS ON THE TIPM THAT IS USED IN THE ROUTAN. I'M ALSO CONCERNED ABOUT THE SAFETY OF THE TEMPORARY FIX THE VW DEALER HAS IMPLEMENTED TO KEEP THE VEHICLE DRIVE-ABLE WHILE SEARCH FOR THE RIGHT RECALL KIT FROM DODGE. IF THAT CAN'T FIND THE KIT, THEN I WILL HAVE TO LIVE WITH A POTENTIALLY UNSAFE WORKAROUND OR PAY $1000+ TO REPLACE THE TIPM, WHICH CLEARLY HAD A MANUFACTURING DEFECT THAT COULD HAVE POTENTIALLY CAUSED THE VEHICLE TO STOP RUNNING WHILE DRIVING ON THE ROAD.

NHTSA ODI #11155589

106,000 miles · Mar 8, 2018
Electrical SystemFuel/propulsion System

MILEAGE 106,000 2012 ROUTAN BUT ISSUES HAVE BEEN PRESENT SINCE PURCHASE AT 96000. VEHICLE STALLED AND LOST ALL POWER APPROACHING STOP LIGHT. VEHICLE HAS STARTING PROBLEMS AS WELL, WILL NOT REACT TO START COMMAND. THE AFOREMENTIONED OCCURENCES ARE RANDOM AND MOST LIKELY RELATED TO TIPM WHICH IS WELL KNOWN DEFECT AT CHRYSLER AND A…

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MILEAGE 106,000 2012 ROUTAN BUT ISSUES HAVE BEEN PRESENT SINCE PURCHASE AT 96000. VEHICLE STALLED AND LOST ALL POWER APPROACHING STOP LIGHT. VEHICLE HAS STARTING PROBLEMS AS WELL, WILL NOT REACT TO START COMMAND. THE AFOREMENTIONED OCCURENCES ARE RANDOM AND MOST LIKELY RELATED TO TIPM WHICH IS WELL KNOWN DEFECT AT CHRYSLER AND ACTUALLY WAS RECALLED BUT NOT BY VW. IN ADDITION ISSUES WITH CAM/CRANKSHAFT SENSOR AND MISFIRE FAULT CODES. NHTSA HAS ALLOWED VOLKSWAGON TO SWEEP AND HIDE THE TIPM ISSUE UNDER THE RUG, MEANWHILE CHRYSLER AND DODGE ADDRESSED THE DEFECTIVE PART A PART WHICH IS ALSO IN THE ROUTAN AS WELL. STALLING AND LOSING POWER RANDOMLY IS A POTENTIAL "DEATH" EVENT. CAN'T BELIEVE THEY HAVEN'T RECALLED THIS. WHERE IS THE REGULATION??

NHTSA ODI #11078248

Mileage unknown · Dec 5, 2017
Electrical SystemFuel/propulsion System

I FILE A COMPLAINT A FEWS MONTHS AGO ABOUT HAVE TROUBLES STARTING MY VAN OR BATTERY DRAINAGE. TOOK IT TO THE DEALERSHIP IN SHREVEPORT, LA. THE HAD TO REPLACE THE MODULE (TIPM)FUEL PUMP.THIS COST MY FAMILY 1700! THIS IS A SERVE SAFTY PROBLEM FOR MANY FAMILIES. THIS SHOULD BE A RECALL FOR ALL VW AND CHRYSLER VEHICLES. THE VW DEALE…

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I FILE A COMPLAINT A FEWS MONTHS AGO ABOUT HAVE TROUBLES STARTING MY VAN OR BATTERY DRAINAGE. TOOK IT TO THE DEALERSHIP IN SHREVEPORT, LA. THE HAD TO REPLACE THE MODULE (TIPM)FUEL PUMP.THIS COST MY FAMILY 1700! THIS IS A SERVE SAFTY PROBLEM FOR MANY FAMILIES. THIS SHOULD BE A RECALL FOR ALL VW AND CHRYSLER VEHICLES. THE VW DEALERSHIP SAID THIS WASNT THE FIRST ROUTAN THEY HAD TO FIX WITH SAME ISSSUE. THIS SHOULD BE AN ISSUE VW SHOULD COVER. COMPLAINT #11061088

NHTSA ODI #11052565

Mileage unknown · Nov 13, 2017
Fuel/propulsion System

HAVE HAD THE COILS REPLACED AND THE SPARK PLUGS AND OTHER WORK DONE AND THE CAR STILL SHAKES ON IDLING. VERY FRUSTRATING AND THIS IS CAUSING THE CHECK ENGINE LIGHT TO STAY ON? WHEN IS THE RECALL HAPPENING, THERE ARE TONS OF ISSUES TO OTHER ROUTANS!

NHTSA ODI #11045721

60,800 miles · Oct 30, 2017
Electrical SystemFuel/propulsion System

TAKATA RECALL. HAVING PROBLEMS STARTING VAN ON FIRST TRY. VAN WILL STALL A FEW TIMES BEFORE STARTING. SOMETIMES THE BATTERY IS DRAIN. BATTERY HAS BEEN TESTED=GOOD! THIS HAS BEEN HAPPENING FOR 3 MONTHS. I AFTER READING AND RESEARCHING I COME TO A CONCLUSION THAT IT IS THE TIPM FUEL RELAY!

NHTSA ODI #11041088

Official recalls

1

12V147000 · Suspension:rear

Apr 5, 2012

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012 ROUTAN VEHICLES, MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.

Consequence & remedy

Consequence: THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.

Remedy: VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.