2010 Volkswagen Routan

OUR 2010 VW ROUTAN ROLLS BACK SEVERELY ON EVEN A SLIGHT INCLINE WHEN IN DRIVE OR REVERSE. THE DEALER'S TECH AGREED IT WAS ABNORMAL AND THE SERVICE MANAGER THOUGHT SO, TOO, BUT, ACCORDING TO VW SPECS, IT IS "NORMAL." WE FEAR THAT ON AN INCLINE STOP, SUCH AS AT A STOP SIGN, IT WILL ROLL BACK AND HIT THE CAR BEHIND US OR ANY PERSON/OBJECT BEHIND US. WHEN IN REVERSE ON AN INCLINE, WE FEAR HITTING SOMEONE/SOMETHING IN FRONT OF THE CAR, BECAUSE OF ITS PROPENSITY TO ROLL FORWARD. THERE IS NOT ENOUGH TIME FOR ONE TO GET ONE'S FOOT FROM THE BRAKE PEDAL TO THE GAS TO MAKE IT SAFE ENOUGH TO DRIVE. THE COMPANY HAS CONVEYED TO US THAT OUR ONLY RECOURSE IS THROUGH THE DEALER, AND WE'VE DONE THAT WITH NO SATISFACTION FOR OUR SAFETY CONCERNS. THEY SAY "THEY ALL DO THIS," AND IF THAT'S THE CASE, WE BELIEVE THEY ARE "ALL" UNSAFE. *TR

2010 ROUTAN WITH LESS THAN 10K MILES ON IT. WHILE DRIVING ON A CITY STREET THE VEHICLE SHUT OFF LEAVING US WITH NO POWER BRAKES, NO POWER STEERING AND VERY LITTLE CONTROL OF THE CAR. MY HUSBAND WAS ABLE TO PULL OVER AND WAIT FOR THE CAR TO STOP. HE THEN PUT IT IN PARK AND RESTARTED IT. WE TOOK IT STRAIGHT TO THE DEALERSHIP SERVICE. THE SAME THING HAD HAPPENED TO ME THE DAY BEFORE AND AT LEAST A DOZEN TIMES BEFORE THAT. I THOUGHT IT WAS SOMETHING I WAS DOING. VW SERVICE CAN FIND NOTHING WRONG WITH THE VEHICLE AND WE HAVE MADE IT CLEAR THAT THEY CAN KEEP IT UNTIL THEY DO. WE DO NOT FEEL SAFE AND WILL NOT TRUST OUR LIVES OR THE LIVES OF OUR CHILD AND FRIENDS IN THIS CAR. I HAVE HEARD MANY OTHER PEOPLE WITH THIS SAME PROBLEM. SOMETHING NEEDS TO BE ADDRESSED ASAP. I HAVE CONTACTED VW AND NOTIFIED THEM OF THE PROBLEM AND WAITING FOR A CALL BACK. ALSO WAITING FOR NEWS ON OUR VEHICLE..DAY 2 AT THE SHOP. *TR

ROUTAN SEEMED TO JOLT/SKID WHEN BRAKE WAS PRESSED. THIS WOULD HAPPEN APPROXIMATELY EVERY 3RD DAY. TOOK IT TO THE DEALERSHIP AND THEY FOUND THE ROTORS WERE WORN. THIS I CANNOT UNDERSTAND WHEN IT IS A NEW 2010 WHICH I PURCHASED IN AUGUST OF 2010. I DO NOT COMPREHEND AND UNDERSTAND THEIR EXPLANATION. THE DESCRIBED HOW THE ROTOR WORKS ALONG WITH THE BRAKE. BOTTOM LINE IS A MORE SENSIBLE MATERIAL IS BEING USED. THEY WERE NOT REPLACED ONLY TOUCHED UP. MAKES NO COMPLETE SENSE AND TO ME IS ALREADY A SAFETY HAZARD. ALSO THERE IS A TICKING SOUND COMING FROM THE ENGINE BUT THEY COULD NOT DETECT/FIND IT. I'M TO GO BACK AND DO A TEST DRIVE WITH THEIR TECHNICIAN SO THAT I CAN POINT OUT TO THEM THE SOUND. WELL TODAY WHEN I STARTED THE ROUTAN IT HAS MORE OF A CLICKING SOUND WHICH WAS NOT THERE BEFORE. I WOULD HEAR THE SOUND ONLY WHEN THE GAS PEDAL WAS BEING USED. WHEN GAS PEDAL WOULD BE RELEASED IT WOULD GO AWAY BUT NOW IT IS A CONSTANT SOUND. *TR

THE CAR FAILED TO SLOW DOWN OR STOP WHEN APPLYING PRESSURE TO BRAKES AT TRAFFIC LIGHT. HAD TO TURN IGNITION OFF IN ORDER TO HAVE CAR SLOW DOWN AND THAN EVENTUALLY STOP. ALSO FAILED TO BACK UP WHEN PRESSING GAS PEDAL AT FIRST AND THAN JUMPED INTO GEAR WHEN FOOT WAS RELEASED. THE CHECK ENGINE LIGHT WENT ON AND IT WAS TAKEN TO BE FIXED. THE CODES THAT CAME UP WERE PO731 AND PO935. WAITING ON PARTS TO COME IN. ALSO, THE TIRE SENSOR ON THE CAR WAS DEFECTIVE. I HAVE BEEN WAITING FOR 43 DAYS NOW. I HAVE ASKED FOR THE PARTS FROM VOLKSWAGEN NOW TO SAVE THE PARTS TWO TIMES. *TR

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND SHUT OFF WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT A CRASH WOULD RESULT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE COMPUTER SYSTEM WAS RE-FLASHED AND THE ABS MODULE WAS REPLACED; THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER BUT HAD YET TO BE CONTACTED. THE FAILURE MILEAGE WAS 2,800.

JUST OVER 2 MONTHS AFTER HAVING MY 2010 VW ROUTAN, ON AT LEAST 5 OCCASIONS I STARTED THE CAR AND IT IMMEDIATELY TURNED OFF. I ALSO NOTICED THE TRANSMISSION SEEMED TO BE STRUGGLING EVERY ONCE IN A WHILE. I EVENTUALLY TOOK THE CAR INTO THE DEALER SERVICE DEPARTMENT AND THEY TOLD ME THEY WERE UNABLE TO FIND ANYTHING WRONG. TODAY, WHICH IS ABOUT 1 WEEK SINCE GETTING THE CAR BACK FROM THE DEALER, I WAS DRIVING ON THE HIGHWAY WITH MY 3 KIDS IN THE BACK AND WHILE DRIVING THE ENGINE TURNED OFF WITH NO WARNING. IT WAS AS IF THE CAR WAS IN NEUTRAL ALL OF A SUDDEN. I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY AND TURNED OFF THE CAR. IT THEN TURNED BACK ON. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN PULLING INTO THE RIGHT DIRECTION INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES FOR THE IDENTICAL FAILURE. A FRONT END ALIGNMENT WAS PERFORMED TWICE AND THE REAR AXLE WAS ALSO REPLACED. THE FAILURE PERSISTED FOLLOWING REPAIRS. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS 4.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE BEGAN ABNORMALLY PULLING TO THE RIGHT, CAUSING DIFFICULTY IN STEERING. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER TO HAVE A WHEEL ALIGNMENT PERFORMED AND TO HAVE THE TIRES ROTATED YET THE FAILURE PERSISTED. THE CONTACT STATED THERE WERE MANY COMPLAINTS ONLINE REGARDING THE SAME YEAR, MAKE AND MODEL AS HIS WITH COMPLAINTS OF THE VEHICLE PULLING TO THE RIGHT INDEPENDENTLY. THE CONTACT WAS CONCERNED OF A POTENTIAL CRASH INVOLVED WITH THE FAILURE OCCURRING. THE FAILURE MILEAGE WAS 200. UPDATED 01/26/11*LJ UPDATED 04/18/11

TL* THE CONTACT OWNS 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE TRANSMISSION AND STEERING GOES OUT ON THE VEHICLE. THE VEHICLE WILL STOP WHILE DRIVING AT ANY SPEED AND THE STEERING WILL FAIL. IF THE VEHICLE IS TURNED OFF AND RE-STARTED THE TRANSMISSION WILL WORK, BUT THE VEHICLE WILL CONTINUE TO SHIFT VERY HARD AND THERE IS A LOUD BANGING SOUND AND IT FEELS LIKE SOMEONE HIT THE VEHICLE. THE VEHICLE GIVES NO WARNING BEFORE THE FAILURES OCCUR. THE DEALER HAS INSPECTED THE VEHICLE AND STATED THAT THEY CANNOT FIND ANY PROBLEMS WITH THE TRANSMISSION. THE FAILURE MILEAGE AND CURRENT MILEAGES WAS 659.

THIS COMPLAINT IS REGARDING MY NEW 2010 VOLKSWAGEN ROUTAN, THE CAR IS UNDER TWO MONTHS OLD. THE ACCIDENT OCCURRED AFTER I PULLED INTO MY DRIVEWAY AND I PUT THE CAR IN PARK AND LEFT THE KEYS IN THE ENGINE BECAUSE I WAS GOING TO RUN INTO OPEN THE GARAGE.... I WANTED TO GET A PUPPY OUT OF THE REAR OF THE CAR FIRST SO I WENT AND STOOD BEHIND THE CAR BUT IT WAS LOCKED (CLEARLY IN PARKED.) I THEN WENT TO THE DRIVERS SIDE TO HIT THE UNLOCK SWITCH ON THE DOOR AND THE CAR STARTED REVERSING AND I WAS JUST CAUGHT REALLY OFF GUARD SO I TRIED TO JUMP IN THE CAR AS IT WAS BACKING UP BUT I GUESS MY REACTION WAS TOO LATE AND I ENDED UP BEING SHOVED ON THE PAVEMENT AS THE CAR ROLLED OUT OF OUR DRIVEWAY. AT THIS POINT I WAS CAUGHT UNDER THE OPEN DRIVERS DOOR AND I WAS DRAGGED ACROSS MY STREET.... I MANAGED TO GET OUT FROM UNDER THE DOOR. THANKFULLY OUR NEIGHBORHOOD HAS DEEP GUTTERS, I WAS ABLE TO CATCH UP TO THE CAR AND I MANAGE TO JUMP IN BECAUSE OF THE STALL THE GUTTER CREATED. THE CAR NEARLY RAN THROUGH THE NEIGHBOR'S GARAGE AND JUST MISSED THEIR MAILBOX. I HAVE NO IDEA HOW THE CAR COULD GO FROM A CLEARLY "PARKED" POSITION TO "REVERSE" ON IT'S OWN. I HAVE ROAD RASH ON MY TOES, FEET, KNEES (MY JEANS ARE WRECKED), ON MY HIPS AND ON MY SHOULDERS. I HAVE BRUISES FROM THE DOOR BEING CAUGHT ON MY LEG, MY ENTIRE LEG IS SWOLLEN. AFTER THE INCIDENT I IMMEDIATELY CALLED THE LOCAL POLICE DEPARTMENT AND FILED A REPORT. *TR