2010 Volkswagen Routan

WHILE DRIVING MY 2010 VOLKSWAGEN ROUTAN AT APPROX 20 MPH IN A SCHOOL ZONE THE ENGINE STALLED ON ME. THE STEERING WHEEL LOCKED UP AND I HAD TO FRANTICALLY PUT THE VAN INTO PARK WHILE ATTEMPTING TO RESTART. THIS VEHICLE HAS DONE THIS SAME THING APPROX 10 TIMES OVER THE PAST YEAR. I HAVE NOTIFIED DEALERSHIP WHO SAID THEY COULD NOT DUPLICATE THE ISSUE AND THAT THE VEHICLE HAD NO CODES STORED THE 1ST TIME THE VEHICLE WAS SENT IN FOR REPAIR. 2ND TIME IT WAS SENT IN THEY KEPT IT OVER THE WEEKEND SO SOMEONE COULD DRIVE IT AN WERE ABLE TO DUPLICATE. THEY PUT A NEW IGNITION SWITCH IN. VAN IS AT DEALERSHIP AGAIN FOR SAME ISSUE. THEY AGAIN ARE SAYING THEY CANNOT DUPLICATE ISSUE AND NO CODES ARE STORED. I WAS TOLD THEY WILL BE REPLACING IGNITION SWITCH AGAIN AND "HOPEFULLY" THIS WILL SOLVE THE ISSUE. *TR

I HAD THE FOLLOWING PROBLEM OCCUR WITHIN THE FIRST FEW MONTHS OF OWNING A 2010 ROUTAN. (THE DEALERSHIP TOLD ME THAT IT WAS NOT A PROBLEM, RATHER THAT I WAS NOT FAMILIAR WITH THE WAY THE NEW TRANSMISSIONS WORK.) WHEN THE CRUISE CONTROL IS SET NEAR 50 MPH AND THE VEHICLE GOES DOWNHILL IT WILL DOWNSHIFT AUTOMATICALLY AND THE ENGINE WILL INCREASE ITS RPMS, ESSENTIALLY CREATING A MOTOR-BRAKE THAT KEEPS THE SPEED LESS THAN ABOUT 55 MPH. I ACCEPTED THEIR EXPLANATION AND THEIR ASSURANCE THAT IT WAS SAFE AND WOULD NOT DAMAGE THE VEHICLE. I HAVE ONLY OBSERVED THIS HAPPENING AT SPEEDS NEAR 50MPH. HOWEVER, THIS SUNDAY WHEN IT HAPPENED ON A PARTICULARLY LONG, WINDING HILL, I DECIDED THAT I WOULD PREFER TO MANUALLY USE THE BRAKE, SO AFTER IT BEGAN DOWNSHIFTING I PRESSED THE CRUISE CONTROL BUTTON TO TURN IT OFF. IT DID NOT TURN OFF. I PRESSED THE BUTTON SEVERAL MORE TIMES, BUT IT HAD NO EFFECT. I PRESSED MY FOOT ON THE BRAKE, BUT THE VEHICLE STAYED IN THE LOWER GEAR WITH THE ENGINE REVVING AND IT APPEARED TO ME THAT THE BRAKE AND THE ENGINE WERE WORKING AGAINST ONE ANOTHER. I DECIDED TO LET THE VEHICLE CONTROL ITSELF UNTIL WE RETURNED TO LEVEL GROUND. ONCE WE REACHED LEVEL GROUND AND I COULD HEAR THE ENGINE BEGIN TO REDUCE ITS RPMS, I PRESSED ON THE BRAKE AND THE CRUISE CONTROL DISENGAGED. THIS WAS SCARY BUT CONTROLLABLE BECAUSE THE ROAD WAS DRY AND THE ROAD, THOUGH STEEP, WAS WIDE AND EASY TO NAVIGATE. HOWEVER, ON A SNOWY OR WET ROAD, THIS WOULD HAVE BEEN A VERY DANGEROUS PROBLEM AND IF IT HAPPENS TO ANYONE ELSE THEY MAY PANIC AND DO SOMETHING EVEN MORE DANGEROUS. THEN, AN ACCIDENT INVESTIGATOR WILL NOT REALIZE THE CAUSE OF THE ACCIDENT BECAUSE, AS IN MY CASE, THE CRUISE CONTROL WILL BE TURNED OFF. BUT THE DRIVER WILL NOT HAVE BEEN IN CONTROL OF THE VEHICLE. THIS, I BELIEVE IS A VERY UNSAFE SITUATION. I HAVE NOT REPORTED THIS SUNDAY'S INCIDENT TO THE DEALER OR TO VW.

WHILE DRIVING ON HIGHWAY AT 60 MPH. CAR (2010 VOLKSWAGEN ROUTON) SUDDENLY STOPPED. TRIED TO START IT, I WORKED AND THEN SUDDENLY STOPPED AGAIN. THE CAR STOPPED SUDDENLY TURNED OFF WHILE DRIVING AT 60, I COULD HAVE BEEN KILLED. HAD TO WAIT 1 1/2 HOURS TO BE TOWED. TURNS OUT PROBLEM IS IN IGNITION, THE PART THAT THE KEY GOES INTO. THE PART IS ON BACK ORDER, HAVE ALREADY HAD TO WAIT OVER A WEEK. AND THEY ARE STILL UNSURE AS TO WHEN THE PART WILL BE IN. THE PROBLEM IS A RECALL ITEM AND VOLKSWAGEN DIDN'T INFORM ME AND WHEN I CALLED THEY STILL DIDN'T KNOW ABOUT THE RECALL. I FOUND OUT IS WAS RECALL BY GOGGLING IT. THEY DON'T HAVE IN THEIR SYSTEM THAT ITS A RECALLED ITEM. HAD I BEEN TOLD ABOUT RECALL OUR LIVES WOULD NOT HAVE BEEN IN DANGER. I WOULD LOVE TO GET OUT OF THE LEASE AND REALLY DON'T WANT TO DRIVE A CAR FROM A COMPANY THAT DOESN'T INFORM CUSTOMERS OF RECALLS. CALLED VOLKSWAGEN, THEY ARE LOOKING INTO IT. *TR

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER PLACING IT IN THE PARK POSITION. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS ALSO CONTACTED AND ADVISED HER THAT SHE WAS NOT INCLUDED IN ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO DRIVE TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE WIND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY WERE NOT AWARE OF A RECALL. NHTSA CAMPAIGN RECALL NUMBER 11V151000 (ELECTRICAL SYSTEM:IGNITION:SWITCH) WAS RELATED TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

DEATH & INJURY RISK! VOLKSWAGEN 2010 ROUTAN SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY AT 65MPH. THIS HAS HAPPEN MORE THAN A FEW TIMES. TODAY IS THE LAST STRAW AS I WAS DRIVING ON THE HIGHWAY WITH MY KIDS. I BARELY SURVIVE THE INCIDENT. I HAVE NOT PICKED UP THE CAR FROM SERVICE SINCE AND I AM TRYING TO GET VW TO PUT IN ON ANOTHER VEHICLE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THESE REPAIRS DONE AND THEY STILL ARE SHUTTING OFF AND SQUASHING THEIR KIDS. I HAVE SPOKEN TO VW SINCE I TURN IN MY CAR FOR SERVICE AND TOLD THEM I DON'T WANT THE VEHICLE ANY MORE. VW KEEPS GIVING THE RUNAROUND AND HAVE BEEN STRINGING ME ALONG TELLING ME THAT THEY WILL HELP ME BUT TO WAIT FOR THEIR CALL TOMORROW. I HAVE BEEN WAITING FOR OVER 2 WEEKS SINCE I TOOK THE VAN IN TO SERVICE. EVERY DAY I CALL BACK AS THEY DON'T KEEP THEIR PROMISE OF A CALL BACK. I HOWEVER GET THE SAME INDIVIDUALS AND THEY SAY THEY CAN'T DO ANYTHING UNTIL THE CAR GETS FIXED. WELL WHAT IF THEY CAR DOES NOT GET FIXED OR TAKES MONTHS, AM I SUPPOSED TO WAIT? I STRUGGLE SO MUCH TO GET A CAR RENTAL FROM THEM AND WHEN I DID, THEY GOT ME A COMPACT VEHICLE. I CAN'T TRANSPORT MY FAMILY IN THAT! AFTER COMPLAINING SO MUCH THEY FINALLY APPROVED A LARGER VEHICLE RENTAL. I HAVE RECEIVED THE CALL FROM SERVICE SAYING THE VEHICLE IS READY FOR PICKUP AND IT HAS BEEN REPAIRED. I CALLED VW AGAIN NOW THAT THE CAR SERVICE IS COMPLETED AND NOW THE VW PEOPLE ARE SAYING THAT THEY CAN'T DO ANYTHING AND TO PICK UP THE VEHICLE. WHY STRING ME ALONG IF YOU KNOW THAT WAS THE ONLY OPTION THEY WERE GOING TO GIVE ME. THEY SAID TO GIVE THEM ONE MORE DAY AND TO EXPECT A CALL BACK AGAIN. I ASKED THEM WHAT IS THE PROCEDURE OR THE PLAN BUT THEY SAID THEY COULD NOT TELL ME ANYTHING ABOUT THEIR INTERNAL PROCESSES AND TO JUST WAIT FOR A CALL. I GUESS AT THIS TIME I HAVE NO CHOICE BUT TO TAKE LEGAL ACTION. I HAVE BEEN A LOYAL VW OWNER FOR 8YRS BUT IF VW DOES NOT PUT ME IN A GERMAN VEHICLE I CAN EXPECT LEGAL ACTION IS THE ONLY ALTERNATIVE. *TR

DEATH & INJURY RISK! VOLKSWAGEN 2010 ROUTAN SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY AT 65MPH. THIS HAS HAPPEN MORE THAN A FEW TIMES. TODAY IS THE LAST STRAW AS I WAS DRIVING ON THE HIGHWAY WITH MY KIDS. I BARELY SURVIVE THE INCIDENT. I HAVE BEEN TAKING THE VEHICLE TO VW SERVICE MULTIPLE TIMES. I KEEP GETTING THE RUNAROUND AND THEY SAY THE VEHICLE IS FINE AS THEY CANNOT REPRODUCE THE ISSUE. I GUESS MY KIDS' LIVES ARE NOT IMPORTANT TO VW. THE VAN IS BRAN NEW AND ONLY HAS 8K MILES. VW SAID THAT THEY COULD NOT DO ANYTHING AND THE ONLY ADVICE WAS THAT IF IT SHUTS OFF AGAIN DONOT TURN ON THE VEHICLE STAY WHERE YOU ARE JUST CALL ROAD SIDE ASSISTANCE. THAT IS THE MOST RIDICULOUS ADVICE I HAVE EVER HEARD! I WOULD NEED TO STAY IN THE MIDDLE OF THE HIGHWAY OR IN BETWEEN A TRAFFIC INTERSECTION WITH MY KIDS. I HAVE STRUGGLED SO MUCH TO ESCALATE THIS AND NOW FINALLY VW HAS REPLACE THE IGNITION SWITCH BASE ON THE 03/10/11 RECALL. THIS VAN ALSO HAS OTHER PROBLEMS WITH THE AUTOMATIC DOORS. THESE DOORS SMASH MY KIDS AND HAVE HAD SOME INJURIES BECAUSE OF THIS. YOU TRIGGER THE DOORS TO OPEN AND YOU THINK THEY WILL REMAIN OPEN BUT THEY DON'T LOCK. THE DOORS RAPIDLY CLOSE THEM SELF, TRAPPING ANYTHING IN THEIR WAY. THE SAME BEHAVIOR HAPPENS AS YOU WALK AWAY AND THINK THE DOOR WILL SHUT AND LOCK. YOU COME BACK FROM WALMART AND SEE THAT THE DOORS ARE WIDE OPEN. THE LAST THING I NEED IS SOME SICKO HIDING IN THE VEHICLE AND I THINK MY VEHICLE IS SAFE FOR ME AND MY KIDS. ALSO WHEN YOU PUT THE VAN IN REVERSE THE VEHICLE STUTTERS AND JERKS WITH LITTLE TORK. I HAVE TAKEN THE VEHICLE FOR THESE ISSUES AS WELL AND THEY ARE NOT ABLE TO REPLICATE SO THEY CANNOT DO ANYTHING. IN THE PROCESS OF ALL OF THIS I HAVE ALSO FOUND THE MOST DEPRESSING NEWS, MY VW IS ACTUALLY A CHRYSLER. I COULD NOT BELIEVE IT WHEN I HEARD THIS BUT I CONFIRMED IT. NO ONE EVER TOLD ME THAT I WAS ACTUALLY BUYING A CHRYSLER VAN. I THOUGHT I WAS BUYING A GERMAN VEHICLE. THESE HORRIBLE EVENTS HAVE BEEN TRAUMATIZING. *TR

THIS IS MY SECOND COMPLAINT. I'M STILL WAITING ON THE OTHER TO HEAR BACK ON. NOW IT SEEMS TO BE THE TRANSMISSION. WHEN I'M SHIFTING OUT OF PARK INTO REVERSE OR DRIVE IT JAMS AND MAKES A REALLY BAD NOISE LIKE IF IT IS GOING TO BREAK OFF. THIS HAPPENS OFTEN AND HAS BEEN DOING THIS FOR ABOUT A MONTH. I WILL BE TAKING IT IN TO THE DEALER TO SEE WHAT THEY CAN FIND AND ALSO HAVE THEM HOPEFULLY RESOLVE MY OTHER COMPLAINT WHICH IS STILL THE TICKING NOISE AND THE BRAKE SKIDDING STILL HAPPENS. *TR

WHILE DRIVING ON A HIGHWAY AT 65 MPH MY CAR SUDDENLY SHUT OFF AND THE STEERING WHEEL TIGHTEN UP. I WAS IN THE LEFT LANE AND WAS ABLE TO GET OVER TO THE SHOULDER. I TURNED THE VEHICLE OFF AND IT TURNED BACK ON WITH NO PROBLEM. A SECOND INCIDENT OCCURRED 03/09/11 AS I WAS ATTEMPTING TO TURN RIGHT AT AN INTERSECTION. MY STEERING WHEEL WAS SO TIGHT THAT I COULD NOT MAKE THE TURN AND HAD TO DRIFT TO THE OTHER SIDE OF THE INTERSECTION BECAUSE I HAD ALREADY SLOWED DOWN TO MAKE THE TURN. AGAIN THE CAR TURNED BACK ON. MY CAR ALSO FREQUENTLY STALLS IMMEDIATELY UPON TURNING IT ON BUT I THOUGHT NOTHING OF IT UNTIL IT STARTED STALLING WHILE DRIVING. I TOOK IT IN FOR SERVICE AND WAS TOLD THAT THEY COULD NOT REPLICATE THE PROBLEM AND THAT THE COMPUTER WAS NOT INDICATING A PROBLEM. THEREFORE THE CAR WAS FINE AND I SHOULD COME AND PICK IT UP. I INFORMED THEM WHEN I DROPPED THE CAR OFF THAT I READ ONLINE THAT THERE WAS A PENDING RECALL FOR THE IGNITION SWITCH THAT WAS RELEASED ON 03/10/11; HOWEVER, THE DEALERSHIP INFORMED ME THAT THEY COULD NOT REPLACE THE IGNITION SWITCH UNTIL THE RECALL WAS OFFICIAL SOMETIME IN APRIL BECAUSE THEY WOULD NOT BE REIMBURSED. I HAVE FILED A COMPLIANT WITH VW AND AM WAITING FOR A RESPONSE FROM THE REGIONAL MANAGER.

I PURCHASED A 2010 VW ROUTAN IN MAY 2010. I HAVE HAD MULTIPLE ISSUES WITH THE VEHICLE SINCE THAT TIME - ELECTRICAL ISSUES WITH THE SLIDING DOORS, TRANSMISSION NOT SHIFTING CORRECTLY, THE VEHICLE'S STRAINED ABILITY TO BACK UP WHEN STOPPED/PARKED ON A DECLINE. THE ONLY ISSUE WHICH HAS BEEN SATISFACTORILY ADDRESSED TO DATE IS THE SLIDING DOOR ELECTRICAL ISSUE. MY MOST PRESSING CONCERN, HOWEVER, INVOLVES A STALLING ISSUE WHICH OCCURS WITHOUT WARNING AND WITHOUT ANY PARTICULAR PATTERN. ON SEPTEMBER 2, 2010, WHILE TRAVELING ON THE INTERSTATE AT APPX 60 MPH THE VEHICLE STALLED OUT. FORTUNATELY, MY HUSBAND WAS DRIVING AND WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. ONCE STOPPED, THE VEHICLE RESTARTED WITHOUT TROUBLE AND WE WERE ABLE TO REACH A SAFE LOCATION TO CALL THE DEALERSHIP. THE DEALERSHIP HAS BEEN UNABLE TO IDENTIFY ANY PROBLEMS WITH THE VEHICLE AS THEY SAY THE "DIAGNOSTIC TESTS" SHOW NOTHING IS WRONG AND THAT IT IS OPERATING ACCORDING TO THE MANUFACTURER DESIGN. I PURCHASED THIS VEHICLE IN LARGE PART TO THE VW HIGH SAFETY RATING, YET, I AM NOT CONVINCED THIS VEHICLE LIVES UP TO THAT STANDARD. I PREVIOUSLY OWNED A VW PASSAT PRIOR TO THE PURCHASE OF THE ROUTAN AND WAS VERY PLEASED. HOWEVER, I CANNOT SAY THE SAME ABOUT MY EXPERIENCE WITH THE ROUTAN. A VEHICLE THAT STALLS WITHOUT EXPLANATION IS A SAFETY CONCERN WHICH I WOULD HOPE WOULD BE INVESTIGATED AND ADDRESSED IMMEDIATELY. *TR