NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
240 reports17,000 miles · Jun 3, 2014
Service Brakes
2010 VOLKSWAGEN ROUTON WITH 17,000 MILES BEGAN SHAKING AND SHUDDERING EVERY TIME I BRAKE, EVEN AT SLOW SPEEDS. THIS CAR IS USED FOR MINIMAL DRIVING. I BROUGHT MY CAR IN AND WAS TOLD I NEED NEW ROTORS AND THAT MY ROTORS WERE WARPED. I AM STILL DRIVING THE CAR AND THE BRAKES STILL SHUDDER AND SHAKE.. I SPOKE TO A MECHANIC THAT DOE…
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2010 VOLKSWAGEN ROUTON WITH 17,000 MILES BEGAN SHAKING AND SHUDDERING EVERY TIME I BRAKE, EVEN AT SLOW SPEEDS. THIS CAR IS USED FOR MINIMAL DRIVING. I BROUGHT MY CAR IN AND WAS TOLD I NEED NEW ROTORS AND THAT MY ROTORS WERE WARPED. I AM STILL DRIVING THE CAR AND THE BRAKES STILL SHUDDER AND SHAKE.. I SPOKE TO A MECHANIC THAT DOESN'T WORK FOR VOLKSWAGEN BUT ON GERMAN CARS AND HE SAID HE OWNED A ROUTON AND IT IS A COMMON PROBLEM WITH THEIR ROTORS. I READ SEVERAL COMPLAINTS AND REVIEWS ONLINE WITH THE SAME ISSUE TOO. I DON'T THINK ITS SAFE TO HAVE CAR MANUFACTURERS MAKE BRAKE SYSTEMS SO POORLY AS I MAY BE ABLE TO AFFORD A REPAIR, MANY ELSE WONT AS THE REPAIR IS COSTLY AND NOT WHAT A PERSON WOULD EXPECT FROM A CAR WITH LITTLE MILEAGE. I JUST WANTED TO BRING IT TO YOUR ATTENTION IN CASE OTHERS HAVE REPORTED THE PROBLEM. *TR
NHTSA ODI #10595896
44,000 miles · May 14, 2014
Engine
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH ON A HIGHWAY, ALL OF THE WARNING LIGHTS SUDDENLY ILLUMINATED ON THE INSTRUMENTAL PANEL. THE CONTACT TOOK HER VEHICLE BACK TO THE DEALER WHO STATED THAT THE ENGINE HARNESS SYSTEM NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF TH…
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TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH ON A HIGHWAY, ALL OF THE WARNING LIGHTS SUDDENLY ILLUMINATED ON THE INSTRUMENTAL PANEL. THE CONTACT TOOK HER VEHICLE BACK TO THE DEALER WHO STATED THAT THE ENGINE HARNESS SYSTEM NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 44,000.
NHTSA ODI #10588363
56,000 miles · May 2, 2014
Electrical System
SENT MY 2010 VOLKSWAGEN ROUTAN TO A DETAIL SHOP ON APRIL 23, 2014 AT 930 A.M. IN MCALLEN TEXAS. WHILE BEING WORKED ON AND THEREAFTER COMPLETED, THE TECHNICIAN HAD DIFFICULTY GETTING IS STARTED IN WHICH A HAZARD WARNING INDICATED A "BAD KEY".TECHNICIAN WAS ABLE TO GET IT STARTED AND WE DROVE OUR VAN WEST APPROXIMATELY 45 MILES. …
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SENT MY 2010 VOLKSWAGEN ROUTAN TO A DETAIL SHOP ON APRIL 23, 2014 AT 930 A.M. IN MCALLEN TEXAS. WHILE BEING WORKED ON AND THEREAFTER COMPLETED, THE TECHNICIAN HAD DIFFICULTY GETTING IS STARTED IN WHICH A HAZARD WARNING INDICATED A "BAD KEY".TECHNICIAN WAS ABLE TO GET IT STARTED AND WE DROVE OUR VAN WEST APPROXIMATELY 45 MILES. UPON ARRIVAL AT RESIDENCE NOTED THAT IGNITION STAYED STUCK IN ACCESSORY MODE AND DRAINED MY BATTERY. SENT TO DEALERSHIP FOR DIAGNOSTICS AND REPAIRS, AND AFTER SIX DAYS OF RESEARCH AND STUDY, END RESULT IS A FAULTY IGNITION SWITCH. I DID SOME RESEARCH AND FOUND CAMPAIGN - RECALL ID # 66665 FOR MY VEHICLE BUT ONLY TO THE MANUFACTURED DATE OF JULY 2010. MY VEHICLE WAS MANUFACTURED AUGUST 2010. LOOKING AT THAT IT IS ONLY A MATTER OF DAYS OF THOSE 12000 VEHICLES THAT WERE CALLED IN TO REPAIR FREE OF CHARGE, THAT PERHAPS MY VEHICLE COULD BE ONE OF HUNDREDS MORE TO COME FORWARD WITH THE SAME COMPLAINT? I ONLY THANK GOD THAT WHILE DRIVING 65 TO 70MPH THAT IGNITION SWITCH DID NOT ACCIDENTALLY GO INTO ACCESSORY MODE FROM THE ON POSITION AND RISK ACCIDENT THUS RESULTING IN INJURY OR DEATH. MY VIN# [XXX] AND MILEAGE IS AT 56,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10586170
53,000 miles · Apr 25, 2014
Electrical System
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE BATTERY AND ALTERNATOR BUT THE FAILURE OCCURRED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V151000 (ELECTRICAL SYSTEM ) BUT THE V…
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TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE BATTERY AND ALTERNATOR BUT THE FAILURE OCCURRED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V151000 (ELECTRICAL SYSTEM ) BUT THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
NHTSA ODI #10584807
60,000 miles · Apr 7, 2014
Electrical System
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND COULD NOT BE RESTARTED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 11V151000(ELECTRICAL SYSTEM) BUT WAS ADVISED BY THE DEALE…
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TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND COULD NOT BE RESTARTED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 11V151000(ELECTRICAL SYSTEM) BUT WAS ADVISED BY THE DEALER THAT THE REPAIRS WERE PREVIOUSLY PERFORMED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING OVER A TWO-WEEK PERIOD. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10578025
70,000 miles · Mar 17, 2014
Engine
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
NHTSA ODI #10572765
51,500 miles · Jan 14, 2014
Structure
ON 1/7/13 WE WERE SIMPLY TRYING TO OPEN THE REAR POWER LIFT GATE USING THE REMOTE AND OVERHEAD BUTTON TO NO AVAIL. EXTREMELY DISAPPOINTED TO FIND OUT THAT THE REAR DECK LID LIFT GATE DRIVE UNIT CHAIN (PART#51528) BROKE THUS CAUSING THE POWER LIFT GATE OF OUR ROUTAN SE TO BE INOPERABLE. AFTER 3YRS AND BARELY 7 MONTHS OF NORMAL US…
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ON 1/7/13 WE WERE SIMPLY TRYING TO OPEN THE REAR POWER LIFT GATE USING THE REMOTE AND OVERHEAD BUTTON TO NO AVAIL. EXTREMELY DISAPPOINTED TO FIND OUT THAT THE REAR DECK LID LIFT GATE DRIVE UNIT CHAIN (PART#51528) BROKE THUS CAUSING THE POWER LIFT GATE OF OUR ROUTAN SE TO BE INOPERABLE. AFTER 3YRS AND BARELY 7 MONTHS OF NORMAL USE, WE ARE APPALLED THAT THIS CHAIN FOR THE POWER LIFT GATE WOULD SUDDENLY BREAK FOR NO LOGICAL REASON. WHAT IS MORE SHOCKING, THE PRICE FOR THIS PART IS $1,100 EXCLUDING LABOR. THIS IS THE QUOTE THAT WAS GIVEN TODAY BY KING VOLKSWAGEN SERVICE DEPARTMENT. *TR
NHTSA ODI #10559811
39,100 miles · Dec 26, 2013
TiresWheels
FRONT DRIVER SIDE TIRE RAPIDLY DEFLATED CAUSING THE VEHICLE TO PULL RIGHT INTO ON COMING TRAFFIC. THE NEAR MISS COULD HAVE BEEN FATAL. UPON INVESTIGATION IT WAS DETERMINED THAT THE CAUSE WAS CORROSION OF THE TPMS VALVE. I DID A QUICK INTERNET INVESTIGATION AND LEARNED THAT THE CORROSION AND RESULTING TIRE FAILURE ARE COMMON INC…
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FRONT DRIVER SIDE TIRE RAPIDLY DEFLATED CAUSING THE VEHICLE TO PULL RIGHT INTO ON COMING TRAFFIC. THE NEAR MISS COULD HAVE BEEN FATAL. UPON INVESTIGATION IT WAS DETERMINED THAT THE CAUSE WAS CORROSION OF THE TPMS VALVE. I DID A QUICK INTERNET INVESTIGATION AND LEARNED THAT THE CORROSION AND RESULTING TIRE FAILURE ARE COMMON INCIDENTS. WHY HAVEN'T THESE FAULTY TPMS VALVES BEEN RECALLED? THIS ISSUE WILL SURELY RESULT IN DEATHS WHICH I BELIEVE IS THE OPPOSITE OF WHAT THESE TPMS SENSORS ARE FOR. *TR
NHTSA ODI #10557312
23,456 miles · Dec 3, 2013
EnginePower TrainService Brakes
BOUGHT THE VAN IN FEBRUARY 2012 SINCE THEN IT HAS BEEN IN THE SHOP 11 TIMES FOR TRANSMISSION,ROTORS,AND MY PASSENGER SLIDING DOORS THEY OPEN AUTOMATICALLY. NOW ITS LEAKING ANTIFREEZE AND WE BOUGHT EXTENDED WARRANTY AND THIS PART THE PLASTIC Y PART THAT CONTEXTS TWO HOSES THEY SAY ISN'T COVERED AND WANTS US TO PAY 450$ TO DO IT..…
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BOUGHT THE VAN IN FEBRUARY 2012 SINCE THEN IT HAS BEEN IN THE SHOP 11 TIMES FOR TRANSMISSION,ROTORS,AND MY PASSENGER SLIDING DOORS THEY OPEN AUTOMATICALLY. NOW ITS LEAKING ANTIFREEZE AND WE BOUGHT EXTENDED WARRANTY AND THIS PART THE PLASTIC Y PART THAT CONTEXTS TWO HOSES THEY SAY ISN'T COVERED AND WANTS US TO PAY 450$ TO DO IT..THE VAN HAS 38,035 MILES WE BOUGHT IT WITH 18,563 MILES HOW CAN THIS VEHICLE HAVE THIS MANY PROBLEMS? MY POWER DOORS I BELIEVE IF THEY OPEN WHEN YOUR PUMPING GAS ISN'T RIGHT. *TR
NHTSA ODI #10554579
Mileage unknown · Nov 22, 2013
StructureInjury
WHILE MY 3 YEAR OLD WAS ENTERING THE VEHICLE THROUGH THE SIDE SLIDING DOOR, SHE PRESSED THE BUTTON TO CLOSE THE DOOR. WHILE THE DOOR WAS CLOSING, SHE SLIPPED GETTING HER ANKLE/FOOT TRAPPED BETWEEN THE DOOR JAM AND DOOR BUT OVER THE BRACKET ATTACHING THE FRONT OF THE DOOR. THE DOOR CONTINUED TO CLOSE UNTIL IT JAMMED, SHE FELL OUT…
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WHILE MY 3 YEAR OLD WAS ENTERING THE VEHICLE THROUGH THE SIDE SLIDING DOOR, SHE PRESSED THE BUTTON TO CLOSE THE DOOR. WHILE THE DOOR WAS CLOSING, SHE SLIPPED GETTING HER ANKLE/FOOT TRAPPED BETWEEN THE DOOR JAM AND DOOR BUT OVER THE BRACKET ATTACHING THE FRONT OF THE DOOR. THE DOOR CONTINUED TO CLOSE UNTIL IT JAMMED, SHE FELL OUTSIDE THE VEHICLE WHILE STILL BEING TRAPPED. WE HAD TO PUSH ON THE DOOR TO TRY TO SLOWLY OPEN IT TO ATTEMPT TO FREE HER. AFTER PICKING HER UP AND REACHING UNDER THE DOOR TO MOVE HER FOOT WE WERE ABLE TO FREE HER. THE ENTIRE TIME WE WERE TRYING TO FREE MY DAUGHTER THE DOOR KEPT MAKING A CLICKING NOISE. *TR
NHTSA ODI #10553291
Official recalls
2Apr 1, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.
Mar 1, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2010 ROUTAN VEHICLES MANUFACTURED FROM OCTOBER 2009 THROUGH JUNE 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JUNE 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗