2010 Volkswagen Routan

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTON. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE WOULD SHUT OFF WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS MENTIONED IN RECALL NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AT VARIOUS SPEEDS. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND THE DEALER STATED THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.

I DROPPED MY VAN OFF ON 1/21/15 AND TODAY IS 1/28/15 AND I CALLED THE DEALERSHIP THAT I BOUGHT THE VEHICLE FROM AND HE HAS BEEN HELPFUL BUT WHERE THEY DROPPED THE VAN TO, TO GET IT REPAIRED AT THE VOLKSWAGEN DEALERSHIP WHERE THEY CAN WORK ON IT SAY THEY CANNOT DUPLICATE THE MALFUNCTION. IT'S BEEN OVER A WEEK AND MY FIANCE HAD TO BE THE ONE TO CONTACT THE DEALERSHIP FOR AN UPDATE. NOW I HAVE A VIDEO THAT MY FIANCE HAS RECORDED AND I SENT IT TO THE DEALERSHIP WHERE I BOUGHT THE VAN AND HE HAS LOOKED AT IT. HE ALSO TRIED TO SEND IT VIA EMAIL TO THE VOLKSWAGEN DEALERSHIP WHERE MY VAN IS BEING REPAIRED AND THEIR EMAIL IS INCAPABLE OF RECEIVING THE FILE DUE TO THE FACT THAT IT IS TOO BIG BY THEIR STANDARDS. NOW MY FIANCE HAS CALLED THE VOLKSWAGEN DEALERSHIP DIRECTLY AND SAID TO THE SUPERVISING PERSON IN CHARGE OF WORKING ON MY VAN THAT WE ARE MORE THAN WILLING TO DRIVE OVER THERE AND SHOW HIM THE VIDEO, HIS REPLY WAS IT IS NOT NECESSARY. OK MY THOUGHT ON THAT IS IF YOU CANNOT DUPLICATE THE MALFUNCTION OF THE WINDSHIELD WIPERS NOT TURNING OFF, THE TURNING SIGNALS NOT WORKING AT ALL AND THE HEATED SEAT NOT WORKING AT ALL WOULDN'T YOU WANT TO SEE THE VIDEO. WE HAVE A RECORD OF IT AND I FEEL LIKE HE DOESN'T CARE. PLEASE INVESTIGATE THIS FAULTY VEHICLE. I AM FRUSTRATED AND NOW LOOKING INTO THE LEMON LAW. THIS VEHICLE IS A HAZARD AND MY KIDS SAFETY WHILE IN THIS VEHICLE IS MY PRIORITY. I DO NOT FEEL SAFE IN THIS VEHICLE. *TR

WHILE DRIVING MY CAR, ON MULTIPLE OCCASIONS NOW, THE ENGINE HAS SHUT OFF. THE CAR REMAINS ON BUT THE GAS AND STEERING DO NOT WORK. THE MOST RECENT TIME I HAD TO QUICKLY PULL TO THE SIDE AS I WAS DRIVING 35MPH. I SEE THAT THERE WAS A RECALL FOR OUR MAKE AND MODEL BUT WHEN WE'RE CALLING VW, THEY ARE SAYING IT DID NOT EFFECT MY SPECIFIC VEHICLE. *TR

I RECEIVED A LETTER INFORMING ME THAT MY WIFE'S VW ROUTAN HAD A RECALL ON THE WIN MODULE / IGNITION. I SET UP AN APPOINTMENT TO HAVE THE RECALL TAKEN CARE OF. THE VEHICLE WAS THERE FOR TWO DAYS AND I WAS TOLD THEY COULDN'T GET THE PARTS AND TO COME PICK IT UP. WHEN I GOT HOME I RESEARCHED THE RECALL AND FOUND THAT THE IGNITION CAN TURN OFF WHILE DRIVING. SINCE THEN MY KEYS HAVE GONE BAD WHICH NEEDED TO BE REPLACED AT A COST TO ME AND I STILL DON'T HAVE A DATE THAT PARTS WILL BE RECEIVED. THE VW CORPORATE OFFICE WAS UNABLE TO GIVE ME AN ESTIMATED DATE IN WHICH THEY COULD GET THE NEW IGNITION TO A DEALER FOR THE RECALL. THE VW HAS NOW BEEN SITTING IN THE DRIVEWAY WAITING FOR REPAIR FOR OVER 3 MONTHS. THE CORPORATE OFFICE JUST WANTS THE DEALERSHIP TO DIAGNOSE WHAT CAUSED THE KEYS TO STOP WORKING AND WON'T ANSWER MY QUESTIONS ABOUT THE RECALL. THE VEHICLE IS UNSAFE FOR MY WIFE AND CHILDREN TO TRAVEL IN. *TR

THIS WILL BE THE THIRD TIME THAT MY FIANCE AND I ARE EXPERIENCING THIS PROBLEM. I HAVE TAKEN MY VAN BACK TO THE DEALERSHIP THE FIRST WEEK OF JANUARY 2015, IT HASN'T BEEN 2 WEEKS AND THE PROBLEM HAS COME BACK. THE VAN IS GOING BACK TO THE DEALERSHIP TO GET FIXED. THIS MORNING THE WINDSHIELD WIPERS TURNED ON AND WON'T TURN OFF OR STOP WHEN WE TURN THE SWITCH TO TURN OFF, THE TURNING SIGNAL BLINKERS, AND THE HEATED SEATS WON'T TURN ON AT ALL. WE CALLED THE DEALERSHIP AND THEY SAID THE MANUFACTURE FIXED IT BUT THEY DON'T UNDERSTAND WHY IT'S HAPPENING. TO COVER OURSELVES WE HAVE A VIDEO OF THE PROBLEM AS IT HAPPENED THIS MORNING. WE DEPEND ON THIS VAN WHEN WE TO TRANSPORT MY 3 KIDS I DON'T WANT TO KEEP THINKING SOMETHING WILL HAPPENED ON THE ROAD WHILE IN USE OR CAUSE OR BE IN AN ACCIDENT ESPECIALLY THAT THE TURNING SIGNALS WON'T TURN ON. PLEASE INVESTIGATE. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STARTED VIBRATING AND THE SPEED FLUCTUATED INDEPENDENTLY. ALSO, THE VEHICLE STARTED TO JERK AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY SENSOR. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

ONCE AGAIN MY FIANCE AND I ARE EXPERIENCING THE SAME PROBLEMS WITH THE WINDSHIELD WIPERS NOT TURNING OFF WHEN YOUR TURN OFF THE SWITCH. ALSO, THE TURNING SIGNALS ARE NOT WORKING, THE HEATED SEATS DON'T TURN ON AND THE CD PLAYER DOES NOT WORK. I CALLED THE DEALERSHIP WHERE I BOUGHT AND TOLD THEM IT IS HAPPENING AGAIN AND MY FIANCE EVEN DID A VIDEO OF THE PROBLEM AS IT WAS HAPPENING. THE WEAR PART OF THIS IS WHEN WE HIT A BUMP ON THE ROAD THE WINDSHIELD WIPERS STOPPED AND THE TURNING SIGNAL CAME ON. THAT DOES NOT SIT RIGHT WITH ME. THERE HAS TO BE A SHORT SOMEWHERE. WE HAVE TAKEN IT BACK THE DAY AFTER TO THE DEALERSHIP WHERE I BOUGHT IT. I AM NOT CONFIDENT IN THIS VEHICLE WITH OUR 3 KIDS. *TR

I BEGAN TO EXPERIENCE ENGINE SHUT DOWN AND RETURNED THE VEHICLE TO XXXX ON 10/17/14. XXXX WAS UNABLE TO FIND OR REMEDY THE PROBLEM. THEY TOLD ME TO TAKE THE VEHICLE TO THE DEALER AS THE PROBLEMS THAT I EXPERIENCED WERE THE REASON FOR A RECALL. I CONTACTED XXXX VOLKSWAGEN. XXX VOLKSWAGEN TECHNICIANS DROVE MY CAR INTERMITTENTLY OVER A FOUR DAY PERIOD, THEIR TECHNICIANS WERE UNABLE TO VERIFY MY CONCERN. A CORPORATE TECHNICIAN REVIEWED MY CASE AND CAR. THE CORPORATE TECHNICIAN'S REMEDY WAS TO INSTALL A TIE TO ASSIST WITH THE RETENTION OF THE TRANSMISSION CONNECTOR. A SERVICE ADVISOR CALLED TO INFORM ME THAT THE ISSUE WAS RESOLVED AND I COULD PICK UP MY VEHICLE. I HAVE EXPERIENCED ENGINE SHUT DOWN ON AT LEAST FIVE OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE IS THE PRIMARY TRANSPORTATION FOR MY TWO YOUNG DAUGHTERS. I BELIEVE THIS VEHICLE IS A HAZARD AND ANOTHER ENGINE SHUT OFF COULD RESULT IN AN ACCIDENT THAT INJURIES MY FAMILY AND/OR OTHERS. THE PREVIOUS OWNER EXPERIENCED ENGINE SHUT DOWN AS WELL. THE PREVIOUS OWNER REPLACED THE BATTERY, ALTERNATOR, ANTILOCK BRAKING UNIT, AIR CONDITIONING UNIT AND DASH LIGHTS LATE SUMMER 2014 BEFORE SELLING/TRADING THE VEHICLE. ALL OF THESE REPLACEMENTS OCCURRED AFTER THE WIN MODULE WAS REPLACED. THE CAR CONTINUES TO EXPERIENCE ENGINE SHUT OFF. *TR