2006 Volkswagen Passat

THERE IS A MANUFACTURER'S DEFECT IN MATERIAL FOR THE LEATHER SEATS AND HEADREST. VOLKSWAGEN IS NOT WILLING TO HONOR THE WARRANTY FOR THE LIMITED NEW VEHICLE. I WANTED TO A INDEPENDENT AUTO INTERIOR SPECIALIST, WHO SAID IT NEEDS TO BE REPLACED. YET, VOLKSWAGEN SAID IT'S NORMAL AND SAID THE OTHER VEHICLES ARE THE SAME. HOWEVER, WHEN ASKED TO SEE THE OTHER VEHICLES THERE WAS NONE AVAILABLE. *NM

DECEMBER 23 - LEASED A BRAND NEW 2006 PASSAT. DROVE OFF THE LOT AND ON TO THE HIGHWAY. TRIED TO WASH WINDOWS, WINDOW SPRAY WORKED, WIPERS DID NOT. STOPPED TO CHECK OWNERS MANUAL, I WAS USING THE EQUIPMENT PROPERLY. THE WIPERS WOULD NOT WORK AT ALL, ALL OF A SUDDEN THEY CAME ON AND WOULD NOT SHUT OFF, BASICALLY WORKING AT WILL. DECEMBER 24 - DEALERSHIP CLOSED, DECEMBER 25 DEALERSHIP CLOSED AND I WAS UNABLE TO USE THE CAR, FEARING FOR THE SAFETY OF MY FAMILY WITH REGARD TO THE WIPERS. DECEMBER 26 - TOOK THE CAR TO THE DEALERSHIP, THEY PUT THE CAR ON THE "MONITOR", SAID NOTHING WAS WRONG WITH IT, THEY WERE UNABLE TO EXPLAIN WHY THE WIPERS. MECHANIC WHO LOOKED AT THE CAR TOLD US TO GET ANOTHER CAR, DON'T KEEP THAT ONE. DECEMBER 26- LEFT RELATIVES HOUSE, WIPERS TURNED ON AND WOULD NOT SHUT OFF UNTIL AFTER THE CAR WARMED UP. DECEMBER 27 - NO ISSUES. DECEMBER 28 - LEFT HOME FOR WORK, WIPERS TURNED ON AND DID NOT SHUT OFF, AGAIN ONLY ONCE THE CAR WARMED UP AND I REACHED THE DEALERSHIP. KEPT THE CAR FOR TWO DAYS, CALLED TO SAY THEY WERE REPLACING THE MOTOR AS A PRECAUTIONARY MEASURE, EVEN THERE WAS NOTHING WRONG WITH IT. CRAZY EXCUSES. LUCKILY SINCE THEY REPLACED THE PART THAT THERE WAS NOTHING WRONG WITH THE WIPERS ARE WORKING. *NM

DT: THE CONTACT COMPLAINED ABOUT A WINDSHIELD WIPER PROBLEM. AFTER ENGAGING THE WINDSHIELD WIPERS INTO THE ON POSITION THEY B WORKED INTERMEDIATELY BASED ON SPEED AT WHICH THE VEHICLE WAS TRAVELING. THIS ONLY OCCURRED WHEN THE VEHICLE WAS TRAVELING AT LESS THAN 5 MPH. ONCE THE VEHICLE REACHED A SPEED OF MORE THAN 5 MPH THE WINDSHIELD WIPERS WORKED PROPERLY. THE CONTACT FELT THERE MAY BE A COMPUTER PROBLEM WITH THE WINDSHIELD WIPER MOTOR. AFTER INSPECTING THE VEHICLE THE DEALERSHIP WAS UNABLE TO DETERMINE THE CAUSE OF THIS PROBLEM. THE MANUFACTURER SAID THE WINDSHIELD WIPERS WERE DESIGNED TO WORK IN THIS MANOR. NO REPAIRS HAVE BEEN MADE.*AK

HERE IS THE ENTIRE UNABRIDGED VERSION OF MY FIRST EMAIL TO VOLKSWAGEN REGARDING THE HEALTH SAFETY ISSUES OF LISTING THEIR GLOVE BOX AS A MINI-REFRIGERATOR. THIS ADDENDUM CAN BE ATTACHED TO COMPLAINT WITH THE CONFIRMATION # 10140486 PREVIOUSLY SENT TO YOU {YOUR SYSTEM WOULD ONLY ALLOW FOR 2000 CHARACTERS} THANKS, CATT ================================================= -----ORIGINAL MESSAGE----- FROM: CATTREED@SBCGLOBAL.NET [MAILTO:CATTREED@SBCGLOBAL.NET] SENT: THURSDAY, OCTOBER 13, 2005 3:44 AM TO: VOLKTALK@VW.COM SUBJECT: MARKETING / PUBLIC RELATIONS EMAIL TO VOLKSWAGEN COMPANY RE: PASSAT TELEVISION ADVERTISING--SPECIFICALLY FOOD POISONING I JUST VIEWED YOUR NEW TELEVISION ADVERTISEMENT FOR THE PASSAT. PLEASE NOTE: YOU MAY WISH TO PULL THE NEW AD SHOWING YOUR GLOVE BOX COOLER IMMEDIATELY, AS THIS COULD BE A PUBLIC RELATIONS NIGHTMARE WAITING TO HAPPEN. THE AD SHOWS SOME YOUNG MEN OUT STOPPING FOR SOME SUSHI, AND THEN STORING IT IN THE GLOVE BOX. A VERY LARGE NO NO! THEY SHOW THEM DIALING THE TEMPERATURE DOWN TO 60 DEGREES--HARDLY A SAFE TEMPERATURE FOR RAW FISH AND/OR MANY OTHER KINDS OF FOOD THAT REQUIRE REFRIGERATION. (IF THEY SHOWED CHOCOLATES NOT MELTING, IT WOULD BE ONE THING, OR KEEPING SOME FRUIT CHILLED TO TASTE...(BASICALLY ANY FRUIT OTHER THAN PEELED MELON...AGAIN ANOTHER HEALTH HAZARD IF STORED ABOUT 40 DEGREES) PLEASE PRESENT THIS INFORMATION TO THE POWERS THAT BE--THE ONES WHO MAKE THE DECISION TO PULL THE ADS. I HAVE TAKEN THE FOOD SERVICE SANITATION LICENSING AND CAN TELL YOU THAT MAKING PEOPLE SICK/DEAD WOULD NOT HELP YOUR MARKETING CAMPAIGN. HOPEFULLY THIS EMAIL MAKES IT INTO THE RIGHT HANDS AND IT IS DEALT WITH EFFECTIVELY. *JB

IMPENDING HEALTH RISK TO USERS OF THE VOLKSWAGEN PASSAT HERE IS A COPY OF AN EMAIL I RECENTLY SENT TO VOLKSWAGEN, THEIR (SAD) RESPONSE, AND MY REPLY ================================================= DATE: FRI, 21 OCT 2005 08:39:08 -0700 (PDT) FROM: "CATT" <CATTREED@SBCGLOBAL.NET> TO: "VIC WEB RESPONSES" <VOLKTALK@VW.COM> HOW ABOUT YOU READ MY EMAIL AGAIN? I DID NOT SAY YOUR AD WAS OFFENSIVE--I SAID IT WAS DANGEROUS. ARE YOU ACTIVELY LOOKING FOR ANOTHER JACK IN THE BOX DEBACLE? VIC WEB RESPONSES <VOLKTALK@VW.COM> WROTE: DEAR CATT, THANK YOU FOR SHARING YOUR COMMENTS WITH OUR VOLKSWAGEN WEBSITE. WE HAVE NOTED YOUR CONCERNS AND WOULD LIKE TO APOLOGIZE IF YOU FOUND THE NATURE OF THIS AD OFFENSIVE. WE HERE AT VOLKSWAGEN OF AMERICA STRIVE TO SHARE THE EXPERIENCE OF OUR BRAND OF DRIVING EXCITEMENT TO VOLKSWAGEN ENTHUSIAST'S THROUGH CLEVER AND INNOVATIVE SPOTS, CREATED BY A REFRESHING AND ENTERTAINING NATIONAL ADVERTISING CAMPAIGN. PLEASE ACCEPT OUR APOLOGY, ONCE AGAIN. WE APPRECIATE YOUR SUBMISSION AND INVITE YOU TO VISIT AGAIN SOON! KELLY VOLKTALK -----ORIGINAL MESSAGE----- FROM: CATTREED@SBCGLOBAL.NET [MAILTO:CATTREED@SBCGLOBAL.NET] SENT: THURSDAY, OCTOBER 13, 2005 3:44 AM TO: VOLKTALK@VW.COM {ABRIDGED VERSION} EMAIL TO VOLKSWAGEN COMPANY RE: PASSAT TELEVISION ADVERTISING--SPECIFICALLY FOOD POISONING I JUST VIEWED YOUR NEW TELEVISION ADVERTISEMENT FOR THE PASSAT. PLEASE NOTE: YOU MAY WISH TO PULL THE NEW AD SHOWING YOUR GLOVE BOX COOLER IMMEDIATELY, AS THIS COULD BE A PUBLIC RELATIONS NIGHTMARE WAITING TO HAPPEN. THE AD SHOWS SOME YOUNG MEN OUT STOPPING FOR SOME SUSHI, AND THEN STORING IT IN THE GLOVE BOX. A VERY LARGE NO NO! THEY SHOW THEM DIALING THE TEMPERATURE DOWN TO 60 DEGREES--HARDLY A SAFE TEMPERATURE FOR RAW FISH AND/OR MANY OTHER KINDS OF FOOD THAT REQUIRE REFRIGERATION. (CONT)...AGAIN ANOTHER HEALTH HAZARD IF STORED ABOUT 40 DEGREES). *JB