SINCE THE SUMMER OF 2017 I HAVE BEEN HAVING PROBLEMS WITH MY PASSAT STALLING, AND OR LOOSING POOWER WHEN I AM DRIVING, LAST SEPTEMBER 2017 I WAS TOLD THAT A RECALL (20AE) WAS COMING OUT THAT WAS RELATED TO MY FAILURES. AROUND OCTOBER 15, 2017 I FOUND OUT THAT THE RECALL WAS ISSUED. SINCE THEN I HAVE BEEN TOLD BY THE LOCAL VOLKS…
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SINCE THE SUMMER OF 2017 I HAVE BEEN HAVING PROBLEMS WITH MY PASSAT STALLING, AND OR LOOSING POOWER WHEN I AM DRIVING, LAST SEPTEMBER 2017 I WAS TOLD THAT A RECALL (20AE) WAS COMING OUT THAT WAS RELATED TO MY FAILURES. AROUND OCTOBER 15, 2017 I FOUND OUT THAT THE RECALL WAS ISSUED. SINCE THEN I HAVE BEEN TOLD BY THE LOCAL VOLKSWAGON GARAGE THAT PARTS FOR THE RECALL ARE NOT AVAILABLE. MY CASE# FROM VOLKSWAGON GROUP OF AMERICA IS #519607. AT ONE POINT I WAS TOLD BY VOLKSWAGON GROUP OF AMERICA THAT I SHOULD GET IN TOUCH WITH MY LOCAL DEALER (VOLKSWAGEN OF MARIETTA) AND HAVE IT EXPECTED. ON FEBRUARY 27, 2018 (CASE NUMBER 180145272) I CALLED AGAIN AND WAS TOLD THAT MY COMPLAINT WOULD AGAIN BE REGISTERED. I WILL NOW BE UP TO THE REGIONAL MANAGER TO LOOK AT HIS CASE LOAD AND RESPOND. I DO NOT RECALL HIM EVER RESPONDING TO ME. THE LOCAL DEALER AT THAT TIME SAID THAT THEY WOULD DO SOMETHING ONLY IF THE CAR WAS INSPECTED AND THE FOUND WAS FOUND. THEY ALSO TOLD ME THAT THE PROBLEM WAS ONLY DETECTABLE IF THE PROBLEM OCCURED WHE THEY WERE TESTING THE CAR. IF THEY DID NOT DETECT THE FAILURE I WOULD HAVE TO PAY FOR THE INSPECTION. IT IS THEREFORE OBVIOUS TO ME THAT THIS IS A NON-STARTER AND I WILL HAVE TOPAY FOR AN INSPECTION AND NEVER GET A REPAIR FOR MY PROBLEM UNLESS I PAY CLOSE TO $2,000. I AM A MARRIED SENIOR CITIZEN (80 YEARS OLD) , ADISABLED VETERAN AND WIFE WHO IS 77 YEARS OLD AND WE RELY ON THIS CAR. DUE TO THIS PROBLEM AND OTHER LIES BY VW THE VALUE OF MY CAR IS LESS THAN WHAT I OWE ON THE CAR. I WOULD HAVE LIKED TO SELL THE CAN AND BUY ANOTHER. THE CAR'S ENGINE FAILED AFTER A VIOLENT SHAKE THIS LAST FRIDAY JUNE 8, 2018. IT HAS BEEN OK OVER THE WEEKEND. SOMETHING NEEDS TO BE DONE. ANY SUGGESTIONS? THIS MORNING I AGAIN CALLED VOLKSWAGON GROUP OF AMERICA, AND WAS TOLD THAT I WOULD GET A RETURN CALL WHICH HAS YET TO HAPPEN. MY PHONE # IS [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *CC
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Consequence & remedy
Consequence: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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