2005 Volkswagen Jetta

DT*: THE CONTACT STATED WHILE PROCEEDING FROM A TRAFFIC LIGHT THE CLUTCH SHATTERED. THE DEALER DETERMINED THE VEHICLE WAS NO LONGER UNDER WARRANTY AND OFFERED REPAIRS AT COST. THE CONTACT RESEARCHED COMPLAINTS FOR THE YEAR, MAKE AND MODEL OF THE VEHICLE AND THERE WERE A HIGH NUMBER OF COMPLAINTS RELATING TO A SHATTERED CLUTCH. THE CONTACT EXPRESSED THERE SHOULD BE A RECALL.

I PURCHASED A CERTIFIED PRE-OWNED 2005 VOLKSWAGEN JETTA GLS TDI FROM RANDY HILEY VOLKSWAGEN ON AUGUST 25TH 2005. I TOOK THE CAR INTO NORTH POINT VOLKSWAGEN IN SHERWOOD, ARKANSAS TO HAVE THE FUEL GAUGE CHECKED OUT ON SEPTEMBER 2ND 2005. THE SERVICE TECH TOOK ME TO THE SHOP TO LOOK AT THE CAR. HE ASKED ME IF I KNEW THE CAR WAS DAMAGED, I SAID NO. THE SALESMAN HAD SAID IT HAD NEVER BEEN WRECKED AND IF IT HAD BEEN WRECKED THEY WOULD SELL THE CAR AT WHOLESALE. THE SERVICE TECH AT NORTH POINT SHOWED ME THE FUEL PUMP/FUEL GAUGE-SENDING UNIT HAD BEEN BROKEN. HE SAID THE ONLY TIME THEY HAVE SEEN THIS HAPPEN IS IF A CAR HAD BEEN IN A WRECK. THEY PUT THE CAR ON THE LIFT AND FOUND THAT THE CAR HAD BEEN REPAIRED ON THE DRIVER'S SIDE. WE FOUND BAD WELDS, AND NO PAINT/RUST PROTECTANT. HILEY PAID FOR THE FUEL PUMP TO BE REPLACED. IF YOU LOOK AT THE VW WEB SITE FOR CERTIFIED PRE-OWNED YOU'D SEE THAT IT SHOWS UNDER THE UNDERBODY TAB "NO SIGN OF DAMAGE". I CALLED HILEY VW TO SEE WHAT THEY WERE GOING TO DO ABOUT THIS. TO WHICH THEY SAID, "THERE IS NOTHING WE CAN DO." (HILEY, GENERAL MANAGER). I HAVE HAD HILEY FIX A SEAT BELT PROBLEM AND CHECK FOUR WHEEL ALIGNMENT ON THE CAR. AFTER I ARGUED WITH GENERAL MANAGER ABOUT ALL THE PROBLEMS WITH THE CAR. I'M TIRED OF ARGUING! WHICH I HAD TO DRIVE TO ARLINGTON. THE AIR BAG LIGHT IN ON NOW. I TOOK THE CAR INTO MOFFITT VW. THEY SAY IT'S A PROBLEM WITH THE SEAT BELT. THERE'S A FLAW IN THE WINDSHIELD. THERE ARE NO DOORSILL PROTECTORS ON THE DRIVER'S SIDE OF THE CAR. THE REAR PASSENGER SEAT WILL NOT LOCK INTO PLACE. THERE MAY BE MORE WRONG WITH THE CAR, I HAVE STOPPED LOOKING. I HAVE SUBMITTED A CONSUMER COMPLAINT FORM WITH THE TEXAS ATTORNEY GENERAL'S OFFICE AND THE ARKANSAS ATTORNEY GENERAL'S OFFICE. I HAVE ALSO SUBMITTED A COMPLAINT FORM WITH THE BETTER BUSINESS BUREAU. WHAT DOES THIS MEAN "CERTIFIED"? IS IT JUST A WAY TO DUMP A NOT "UP TO SNUFF" CAR ON AN UNSUSPECTING CUSTOMER?

WHILE ENTERING THE INTERSTATE AND UPSHIFTING INTO 5TH GEAR, THE CLUTCH WAS DEPRESSED. THE CLUTCH STUCK TO THE FLOOR OF THE VEHICLE CAUSING THE VEHICLE TO LOSE ALL TRANSMISSION FUNCTION. THE VEHICLE COASTED TO THE SIDE OF THE ROAD AND WAS TOWED TO THE DEALER. THE DEALER DETERMINED THE FAILURE WAS DUE TO THE CLUTCH DISC WHICH DISINTEGRATED AND WAS NOT COVERED SINCE IT WAS CONSIDERED A WEAR ITEM. THE MANUFACTURER WAS ALERTED AND NO REPAIRS WERE MADE SO THE OWNER THEN PAID TO MAKE THE REPAIRS, EVEN THOUGH THE VEHICLE WAS STILL UNDER WARRANTY. *NM

WHEN DRIVING ON THE INTERSTATE AT 65 MPH MY CAR SUDDENLY LOST ALL ITS POWER AND WAS I COULD NOT GO OVER 25 MPH. WE WERE VERY LUCKY TO NOT GET HIT FROM BEHIND. WHEN THIS HAPPENED THE TRACTION CONTROL LIGHT, ENGINE/EXHAUST LIGHT, ESR LIGHT, ESP LIGHT ALL CAME ON. IT ALSO STALLS OUT WHEN SITTING AT AN INTERSECTION. VW UNABLE TO FIX AS OF YET, BEEN IN FOR REPAIRS 3 TIMES ALREADY FOR THE SAME THING. VERY DANGEROUS PROBLEM, CAR VERY UNRELIABLE!! *JB

DT*: THE CONTACT STATED WHEN THE ACCELERATOR PEDAL IS DEPRESSED, AFTER BEING STOPPED AT A RED LIGHT, THE VEHICLE WILL MOVE FOR A SPLIT SECOND THEN STOP. IF THE VEHICLE IS TURNED OFF FOR 15 MINUTES, IT WILL GO FOR 10 MILES. THIS IS AN INTERMITTENT PROBLEM. THE VEHICLE HAS BEEN TOWED TO THE DEALERSHIP FOUR TIMES. THE DEALERSHIP IS UNABLE TO DETERMINE A PROBLEM, BUT HAS REPLACED MULTIPLE COMPONENTS. THE DEALERSHIP HAS RESET THE CODES, REPLACED THE THROTTLE BODY CONTROL VALVE MODULE, THE THROTTLE POSITION SENSOR, THE WIRES CONNECTING THE ECM, THE ACCELERATOR PEDAL, 18 CONNECTORS, THE WIRES TO THE PEDAL, BOLTS, AND INSTALLED A HARNESS. THESE EFFORTS HAVE NOT REPAIRED THE PROBLEM AND THE VEHICLE IS CURRENTLY AT THE DEALERSHIP.

AT COLD-START, AUTOMATIC TRANSMISSION HESITATES THEN LURCHES INTO EITHER DRIVE OR REVERSE, WHICH IS ESPECIALLY UNNERVING WHEN DRIVING IN AREAS WITH IN/DECLINES BECAUSE THE VEHICLE ROLLS LIKE A MANUAL. TOLD BY THE DEALER TWICE THAT THERE WAS NO PROBLEM BECAUSE THE VEHICLE'S TRANSMISSION WAS FUNCTIONING TO MFG SPECS. THIS IS A PROBLEM. *NM

I BOUGHT A 2005 JETTA TDI, BRAND NEW. WHEN IT HAD LESS THAN 2000 MILES ON IT, IT DIED WITHOUT WARNING. I WAS LUCKILY ABLE TO COAST OUT OF TRAFFIC, AND AFTER 20 MINUTES IT FINALLY RESTARTED. THEN 6 WEEKS LATER, WITH LESS THAN 4500 MILES ON IT, IT DIED WITHOUT WARNING WHILE I WAS GOING 70 MPH ON AN INTERSTATE FREEWAY. I HAD MY 3 KIDS IN THE CAR. AGAIN, I WAS FORTUNATE ENOUGH TO BE ABLE TO COAST OUT OF TRAFFIC AND ONTO A NARROW SHOULDER. I CALLED FOR ROADSIDE ASSISTANCE, BUT AGAIN, AFTER 20 MINUTES I WAS FINALLY ABLE TO RESTART IT. I COULD HAVE BEEN KILLED WITH MY CHILDREN SINCE WE TRAPPED BETWEEN A GUARDRAIL AND THE FIRST LANE. IT WAS TERRIFYING. THE ONLY INDICATION THAT SOMETHING WAS WRONG WAS THAT AFTER IT DIED QUIETLY, A LIGHT CAME ON THAT SAID "EMISSIONS WORKSHOP." THE DEALER SAYS IT'S RUNNING TO SPECIFICATIONS. THAT DOESN'T EXPLAIN WHY A BRAND NEW CAR HAS QUIT TWICE WITHOUT WARNING AND FAILED TO RESTART FOR 20 MINUTES EACH TIME. *JB

DT*: THE CONTACT STATED THE BRAKES DO NOT ALWAYS DEPRESS. THE FIRST 3 TIMES THIS HAPPENED THE VEHICLE WAS IN REVERSE BACKING OUT OF A PARKING SPACE AND THE VEHICLE STOPPED ITSELF. THE LAST TIME THIS OCCURRED THE VEHICLE WAS IN DRIVE, WHICH CAUSED THE CONTACT TO HIT A VEHICLE. THIS CAUSED MINOR DAMAGE TO THE CONTACT'S VEHICLE. THE DEALERSHIP HAS SEEN THE VEHICLE MULTIPLE TIMES, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM, AND THE COMPUTER DETERMINED THE VEHICLE WAS FINE. THE MANUFACTURER SENT AN AREA REPRESENTATIVE. HE WAS UNABLE TO DUPLICATE THE PROBLEM.*AK UPDATED 02/06/06. *JB

THE LEFT REAR PASSENGER DOOR WILL NOT OPEN. DESPITE USING THE UNLOCK BUTTONS ON KEY, THE DRIVERS DOOR, AND THE PASSENGER DOOR, THE DOOR LATCH WILL NOT ENGAGE. EACH TIME ONE OF THE MENTIONED UNLOCK BUTTONS IS PUSHED, YOU CAN HEAR THE ELECTRONIC MECHANISM SOUND LIKE IT IS UNLOCKING THE DOOR, BUT THE LATCH STILL DOES NOT ENGAGE IN ORDER TO OPEN THE DOOR. I HAVE NOT CONTACTED THE DEALER YET, BUT FELT THIS SHOULD BE REPORTED HERE DUE TO THE DANGER OF THIS ISSUE IN CASE OF A CRASH / FIRE IN WHICH IT COULD PREVENT A QUICK EXIT OF THE PASSENGER. *JB