2005 Volkswagen Jetta

AUTO HEADLAMPS MALFUNCTION INTERMITTENTLY WHEN THE AUTO ENGINE IS STARTED. ALL INCIDENCES HAVE OCCURRED AFTER AUTO WAS IN CONTACT WITH WATER, SUCH AS DURING A RAIN STORM OR A CAR WASH. THE AUTO INDICATOR LIGHT FOR HEADLAMP MALFUNCTION IS LIT AND DIFFERENT HEADLAMP BULBS ARE OUT, INCLUDING THE DAY RUNNING LIGHTS AND HEAD LIGHTS. ON ONE OCCASION, ALL HEADLAMPS MALFUNCTIONED AT ONCE. AUTO WAS PURCHASED ON 4/26/05. FIRST INCIDENT WAS REPORTED ON 5/20/05. THE ELECTRONIC CONTROL MODULE WAS REPLACED BY THE DEALER ON 5/26/05, BUT PROBLEM CONTINUED SINCE THE REPLACEMENT. THE DEALER SERVICE CENTER HAS NOT ATTEMPTED TO LOCATE THE SOURCE OF THE PROBLEM SINCE 5/26/05. THE DEALER REQUESTED THE AUTO BE RETURNED WHEN THE PROBLEM WAS VISIBLE TO THEM. I RETURNED THE AUTO TO THE DEALER ON 9/25/06 TO SHOW THE SERVICE ADVISOR THE PROBLEM WHICH WAS DOCUMENTED. THEY DID NOT ATTEMPT TO LOCATE THE SOURCE OF THE PROBLEM ON THIS DAY AND MADE AN APPOINTMENT TWO WEEKS LATER. ON 10/10/06 THE AUTO WAS RETURNED FOR REPAIR, HOWEVER, I WAS INFORMED ON 10/12/06 THAT BECAUSE THE TECHNICIAN COULD NOT DUPLICATE THE PROBLEM, THEY WOULD NOT ATTEMPT TO FIX IT. I CONTACTED VOLKSWAGEN CUSTOMER CARE CENTER TO MAKE A COMPLAINT (REFERENCE NUMBER 60370228) AND WAS ASKED TO TAKE THE AUTO TO ANOTHER DEALER FOR DIAGNOSIS AND REPAIR. I CONTACTED THE RECOMMENDED VW DEALER AND WAS TOLD THE TECHNICIAN WOULD NEED TO SEE THE PROBLEM AS IT WAS OCCURRING, HOWEVER, THE PROBLEM COULD NOT BE DIAGNOSED WITHOUT AN APPOINTMENT. *NM

CALL STALLS OUT.. MY VW2005.5 JETTA WHILE DRIVE TURNS OFF WITH NO WARNING SIGNS.. VERY DANGEROUS.. ON THE HIGHWAYS. BEEN TO GUNTHER VW COCONUT CREEK FL FOR 2 TIMES FOR THE SAME PROBLEM.. THE FIRST TIME THE CAR WAS BROUGHT IN AUG 30. 2006 FOR THE CAR STALLING .. SERVICE ADVISOR DEAN TOOK IN IT.. MY CAR WAS READY SEPT 1 2006 I BROUGHT THE CAR HOME AND IT STALLED. SO I BROUGHT THE CAR BACK IN FOR SERVICE THEY SEEM NOT TO BELIEVE ME UNTIL THEY DROVE IT AND IT CUT OFF ON THEM WHILE DRIVING NOW ITS IN THE SHOP AND NO ONE HAS ANY IDEA WHAT'S GOING ON.. *JB

PRETTY MUCH SINCE I LEASED MY CAR IN APRIL OF 05 THERE HAS BEEN PROBLEMS. WHEN I WOULD PUT MY CAR INTO REVERSE IT WOULD SHIFT HARD. THEN 3 MONTHS LATER I WOULD HAVE TO TAKE MY FOOT OFF THE BRAKE AND PUT IT BACK ON THE BRAKE FOR IT TO GO INTO REVERSE. AS TIME WENT ON WHEN THE TRANSMISSION WOULD ENGAGE INTO REVERSE IT WOULD BOUNCE BACK. NOW WHEN I PUT IT IN REVERSE I CAN TAKE MY FOOT OFF THE BREAK AND LEAVE IT OFF FOR 5 MINUTES AND NOTHING, NO REVERSE. I CAN PUMP MY BRAKES AND NO REVERSE. I HAVE TO PUT IT BACK INTO PARK AND THEN BACK INTO REVERSE FOR IT TO GO INTO REVERSE. THE DEALERSHIP SAYS THAT IT IS NORMAL. BUT IT IS FAR FROM NORMAL. I JUST WANT THEM TO TAKE BACK THE CAR. NOW MY DRIVE IS STARTING TO ENGAGE HARD.

OIL PAN WAS CRACKED DO TO CONTACT WITH SPEED BUMP. ENGINE LIGHT DID NOT COME ON UNTIL ENGINE FAILED DUE TO LACK OF LUBRICATION. WHEN OBTAINING A REPLACEMENT OIL PAN FROM MANUFACTURER A REDESIGNED OIL PAN WAS USED AS A REPLACEMENT. INSTEAD OF CAST ALUMINUM IT WAS STEEL. IF THIS PAN WAS USED AS THE ORIGINAL PAN THE INCIDENT WOULD HAVE NEVER OCCURRED. AFTER INVESTIGATING FOUND OUT THAT STEEL PAN IS USED IN GERMAN BUILT JETTA'S BUT US MADE USE CAST PRODUCT. VW REFUSED TO WARRANTY ENGINE WITH ONLY 21,000 MILES. *JB

DEALERSHIP: LINDSAY VOLKSWAGEN OF DULLES MANUFACTURER: VOLKSWAGEN I HAVE NEVER HEARD FROM VW CUSTOMER CARE SINCE MY INITIAL COMPLAINT, FILED 10.27.05 AT 9:12 P.M., REFERENCE NUMBER 804030825. I CALLED IN NOV 05' TO CHECK ON THE STATUS AND A CUSTOMER SERVICE REP TOLD ME I SHOULD FILE AGAIN (I HAVE A REFERENCE NUMBER FOR THAT, TOO). I'VE YET TO HEAR FROM THEM TO THIS DAY. SINCE I BOUGHT MY VW JETTA TDI 05' IN MARCH 05, I HAVE DOCUMENTED HOW THE VW DEALERSHIP REPLACED THE TRANSMISSION MODULE COMPONENT, DEALT WITH OCCURRING PROBLEMS WITH THE ASR LIGHT AND A SEPARATE GLOW PLUG LIGHT SITUATION, PLUS UPPER FRONT STRUT MOUNTS REPLACEMENTS. EACH INCIDENT HAS EQUALLY COLORFUL STORIES TOO DETAILED FOR YOUR DATABASE CHARACTER LIMITATIONS. *JB

I WAS DRIVING AND DEPRESSED THE CLUTCH IN MY CAR, AT WHICH TIME I FELT A SNAP AND I COULD NO LONGER CHANGE GEARS. IT BEGAN WORKING AGAIN ABOUT FORTY MINUTES LATER, BUT WOULD NOT SHIFT GEARS AT TIMES. THE DEALER SAID THAT THE CLUTCH PRESSURE PLATE WAS NOT RELEASING PROPERLY AND THAT I NEEDED TO REPLACE THE ENTIRE CLUTCH ASSEMBLY INCLUDING THE FLYWHEEL, AND THAT THIS IS NOT A WARRANTY ITEM, EVEN THOUGH MY CAR HAS ONLY 35000 MILES AND IS UNDER WARRANTY FOR MORE THAN 70000 MILES. THIS REPAIR IS QUOTED TO COST ME OVER 2000 DOLLARS. *JB