2017 Volkswagen Cc

The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The transmission is available for inspection upon request. WHAT HAPPENED: Symptoms began with intermittent failure to engage gear after stopping at intersections and stop signs. The transmission would slip out of gear or refuse to engage, leaving the vehicle momentarily unable to accelerate from a dead stop in traffic, a dangerous condition with cross-traffic approaching. The condition progressed to include an audible whining and slipping noise during downshifts, consistent with inadequate hydraulic clamping pressure on the clutch pack. The transmission then lost the ability to engage reverse gear entirely. The vehicle was driven home in forward gears only and is now inoperable and parked. SAFETY RISK: On multiple occasions, the vehicle was unable to accelerate from a complete stop at intersections with active cross-traffic. Loss of reverse gear eliminates the ability to maneuver out of dangerous situations in parking lots, driveways, and streets. This vehicle is unsafe to operate. WARNING SIGNS: No warning lamps or dashboard messages appeared prior to or during the failure. The first symptom was intermittent hesitation and slipping when attempting to engage from a stop. The condition worsened rapidly over a short period until reverse was lost completely. DEALER/MANUFACTURER CONTACT: The manufacturer was contacted. A callback was promised within two business days and was never received. The vehicle has not yet been inspected by a dealer because the servicing dealer, a Volkswagen-authorized dealership, has permanently closed. The vehicle is awaiting tow to a specialist for diagnostic confirmation. MAINTENANCE HISTORY: At SM VW until it closed. Once at Indy Shop

TL* THE CONTACT OWNED A 2017 VOLKSWAGEN CC. THE CONTACT STATED WHILE DRIVING 30-35 MPH IN THE RAIN, THEY CRASHED INTO THE REAR OF AN UNKNOWN VEHICLE. THE CONTACT STRUCK HIS HEAD ON THE FRONT WINDSHIELD. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND ARMS MEDICAL ATTENTION WAS PROVIDED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE CONTACT STATED THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 28,000.

THIS IS A 2017 WITH 45,000 MILES AND THE RADIO IS DEFECTIVE IN THAT IT CHANGES CHANNELS BY ITSELF AND THE VOICE COMMAND FUNCTION DOES NOT WORK. THE NAVIGATION DOES NOT WORK EITHER. IT IS DISTRACTING WHEN DRIVING TO HAVE THE CHANNELS CHANGE NON STOP. VW ADVISED IT WOULD COST $1,000 TO REPLACE. DUE TO MILEAGE THE CAR IS NO LONGER UNDER WARRANTY. A RADIO SHOULD NOT NEED TO BE REPLACED SO SOON. IN ADDITION, THE HEADLINER INSIDE THE CAR IS COMING DOWN. THAT IS SOMETHING THAT SHOULD HAPPEN TO A MUCH OLDER CAR, NOT A 3 YEAR OLD CAR. VW NOT TAKING RESPONSIBILITY.

VEHICLE WAS PARKED, RETURNED TO VEHICLE AND HEADLIGHTS WERE ON, INSTRUMENT PANEL LIGHTS WERE ON, AS WELL AS AIRBAG LIGHTS, BRAKE LIGHTS, AND E-BRAKE LIGHT WAS BLINKING. THE VEHICLE WAS UNRESPONSIVE TO THE REMOTE AND I WAS UNABLE TO GET INSIDE THE VEHICLE. IT WAS TOWED TO THE DEALERSHIP AT WHICH POINT THEY KEPT IT FOR 5 DAYS TO ATTEMPT TO REPLICATE AND RESOLVE. THEY ENGAGED THEIR TECHNICAL TEAMS AND COULD NOT DETERMINE THE ISSUE AFTER 5 DAYS. THEY'VE REQUESTED THAT I PICKUP THE VEHICLE AND ADVISED IF IT HAPPENS AGAIN TO BRING IT BACK. MY CONCERN IS THAT THIS IS AN UNDIAGNOSED ELECTRICAL/COMPUTER ISSUE THAT COULD POSE A SAFETY ISSUE IF IT HAPPENS WHILE DRIVING, PARTICULARLY ON THE FREEWAY AT A HIGH RATE OF SPEED. I SIMPLY WANT TO ENSURE YOU'RE MADE AWARE OF THE ISSUE AND POTENTIAL RISK SHOULD THIS BE SOMETHING BEYOND JUST MY VEHICLE. I ALSO HAVE VIDEOS OF THE ISSUE AS IT WAS OCCURRING THAT YOU ARE WELCOME TO REQUEST FROM ME. THE DEALERSHIP WAS ALSO GIVEN ACCESS TO THE VIDEOS.