NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
30 reports98,800 miles · Oct 25, 2020
Air BagsElectrical SystemElectronic Stability Control (esc)
AS I WAS MAKING A U-TURN I COULD HEAR A NOICE FROM MY STEELING WHEEL AND IMMEDIATELY THE AIRBAG LIGHT CAME ON AND READ "ERROR: AIRBAG". I COULDN'T HELP BUT PANIC THINKING OF ALL THE POSSIBILITIES THAT CAN HAPPEN. I NOTICED THE BUTTONS ON THE STEERING WHEEL WEREN'T WORKING AND LATER REALIZING MY HORN DIDNT WORK EITHER. I CALL…
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AS I WAS MAKING A U-TURN I COULD HEAR A NOICE FROM MY STEELING WHEEL AND IMMEDIATELY THE AIRBAG LIGHT CAME ON AND READ "ERROR: AIRBAG". I COULDN'T HELP BUT PANIC THINKING OF ALL THE POSSIBILITIES THAT CAN HAPPEN. I NOTICED THE BUTTONS ON THE STEERING WHEEL WEREN'T WORKING AND LATER REALIZING MY HORN DIDNT WORK EITHER. I CALLED THE NEAREST DEALERSHIP AND THEY AUTOMATICALLY WANTED TO CHARGE ME FOR A DIAGNOSIS. THEY INSISTED THAT THEY HAD ALREADY WORKED ON AN AIRBAG RECALL (69Y5) MY CAR HAD AND THAT THE DIAGNOSIS FOUND "NUMEROUS CODES." ONE OF THEM WAS CODE VAG00588 -DRIVER AIRBAG IGNITER UPPER LIMIT EXCEEDED TELLING ME THEY NEED TO INSTALL A NEW STEELING WHEEL CLOCK SPRING. DEBRIS LIKE FIBERS AND HAIRS INTERFERED WITH THE WIRES CAUSING THE WIRES TO BREAK INTERNALLY AND RESULTING IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVERS FRONTAL AIRBAG. MEANING IT WILL PREVENT THE AIRBAG FROM DEPLOYING IN THE EVENT OF A CRASH. THEY QUOTED ME A PRICE OF $971.77 FOR REPAIRS PLUS THE $160.00 FOR THE DIAGNOSIS. I WAS FURIOUS AND REFUSED TO SPEND MORE MONEY ON REPAIRS. I HAVE ALWAYS TAKEN CARE OF EVERYTHING MY CAR NEEDS. I'VE SPENT SO MUCH MONEY ON IT ALREADY. BUT THIS IS WHERE I DRAW THE LINE, I'M NOT SPENDING ANOTHER GRAND+ ON IT WHEN THIS IS CLEARLY A MANUFACTURING DEFECT. I AM A COMMUTER. I COMMUTE LONG DISTANCES TO AND FROM WORK EVERYDAY, SO HAVING A FAULTY AIRBAG, NON RESPONDING HORN OR STEERING WHEEL CONTROLS IS EXTREMELY SCARY. INTERESTINGLY, VW RECALLED CERTAIN 2010-2014 VEHICLES WITH EXACTLY THE SAME ISSUE. RECALL CODE:69L2 VOLKSWAGEN NEEDS TO TAKE RESPONSIBILITY, RECALL 2015 VW CC AND CORRECT THIS DEFECT FREE OF CHARGE. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED WITHOUT DELAY. I RELY ON THIS CAR EVERYDAY SO THIS ISSUE GETS ME MORE AND MORE UPSET EACH AND EVERYDAY.
NHTSA ODI #11366329
Mileage unknown · Apr 28, 2020
Air BagsElectrical System
I STARTED TO HEAR A WEIRD NOISE WHEN TURNING. A COUPLE OF DAYS LATER THE AIRBAG LIGHT CAME ON AND THE HORN AND BUTTONS ON THE STEERING WHEEL STOPPED WORKING. IT'S VERY DANGEROUS TO DRIVE WITHOUT A HORN AND IT'S SCARY TO KNOW THAT YOUR AIRBAG WON'T DEPLOY IN A CRASH. THIS HAPPENED AT 50,000 MILES.
NHTSA ODI #11322483
37,000 miles · Feb 4, 2020
Electrical SystemUnknown Or OtherVisibility/wiper
HELLO, JUST REPORTING THAT MY BACKUP CAMERA SUDDENLY STOPPED WORKING YESTERDAY. IT SAYS, BACKUP CAMERA UNAVAILABLE RIGHT NOW. I REALLY DEPEND ON THAT THING WEN BACKING UP!
NHTSA ODI #11307090
26,551 miles · Jan 5, 2020
Air BagsEngine
MY VEHICLE WAS STATIONARY AND TURNED OFF. I WENT TO GET IN THE CAR START IT AND LEAVE HOWEVER WHEN I TRIED TO START THE CAR IT IMMEDIATELY STARTED TO DING OVER AND OVER WITH THE A MESSAGE "ERROR: DRIVER AIRBAG". IT ALSO WOULD NOT LET THE CAR START. I HAD THE BATTERY TESTED ITS FINE AND THE STARTER ISN'T EVEN 6 MONTHS OLD NOR THE…
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MY VEHICLE WAS STATIONARY AND TURNED OFF. I WENT TO GET IN THE CAR START IT AND LEAVE HOWEVER WHEN I TRIED TO START THE CAR IT IMMEDIATELY STARTED TO DING OVER AND OVER WITH THE A MESSAGE "ERROR: DRIVER AIRBAG". IT ALSO WOULD NOT LET THE CAR START. I HAD THE BATTERY TESTED ITS FINE AND THE STARTER ISN'T EVEN 6 MONTHS OLD NOR THE ALTERNATOR. ALL THE ELECTRONICS IN THE CAR TURN ON LIGHTS, RADIO, WINDOWS UP AND DOWN, ETC. IT SAYS TO START PUT MY FOOT ON THE BRAKE AS WELL WHICH I OBVIOUSLY DID AND IT STILL SAYS THE SAME ERROR MESSAGE. IT HAPPENED 2 TIMES 1ST ON 12/31/2019 BUT THEN STARTED OUT OF NOWHERE AND WORKED FINE FOR A FEW DAYS AND THEN HAPPENED AGAIN 1/04/20, HOWEVER THIS TIME THE PROBLEM PERSISTS.
NHTSA ODI #11297279
38,000 miles · Jul 26, 2019
Fuel/propulsion System
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PRESSURE SENSOR WAS FAULTY. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO FLOW VOLKSWAGEN (5601…
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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PRESSURE SENSOR WAS FAULTY. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO FLOW VOLKSWAGEN (5601 ROANNE WAY, GREENSBORO, NC 21409) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FUSE WAS FAULTY. THE FUSE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
NHTSA ODI #11235025
Mileage unknown · Jun 5, 2019
Air BagsSteering
THE CAR HAD AN AIR BAG RECALL FIXED AND A FEW WEEKS LATER THE AIR BAG LIGHT CAME ON AND THE HORN WON'T WORK. NOW THE DEALERSHIP WANTS THE CUSTOMER TO PAY FOR REPAIRS STATING THAT IT IS THE CLOCK SPRING THAT IS BROKEN. THIS PROBLEM IS A DIRECT RESULT OF THE AIR BAG REPAIR.
NHTSA ODI #11218147
Mileage unknown · Feb 27, 2019
Electrical SystemFuel System, Gasoline
2015 VOLKSWAGEN CC SPORT. CONSUMER WRITES IN REGARD TO VOLKSWAGEN SAFETY RECALL 20AE- FUEL PUMP CONTROL MODULE. *AS *TR
NHTSA ODI #11180750
31,000 miles · Jan 17, 2019
Visibility
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN CC. THE CONTACT STATED THAT THE GLASS PANEL BETWEEN THE WINDSCREEN AND THE SUN ROOF WAS CRACKED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY COULD NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. HUDSON VALLEY VOLKSWAGEN (1148 U.S. 9, WAPPINGERS FALLS, NY 12590, (…
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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN CC. THE CONTACT STATED THAT THE GLASS PANEL BETWEEN THE WINDSCREEN AND THE SUN ROOF WAS CRACKED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY COULD NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. HUDSON VALLEY VOLKSWAGEN (1148 U.S. 9, WAPPINGERS FALLS, NY 12590, (845) 250-3875) STATED THAT THERE WAS NO RECALL OR WARRANTY AND COULD NOT ASSIST; ALTHOUGH, THE VEHICLE WAS JUST PURCHASED FROM THEM A WEEK EARLIER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 31,000.
NHTSA ODI #11170621
43,888 miles · Jun 20, 2018
Exterior Lighting
FAILED STATE SAFETY INSPECTION: 'FOG LIGHTS REMAIN ON ONCE HI-BEAM LIGHTS ARE ACTIVATED.' MY WIFE PURCHASED A BRAND NEW 2015 VOLKSWAGEN CC FROM ATLANTA GEORGIA VOLKSWAGEN DEALERSHIP. SHE MOVED FROM GA TO MD IN APRIL 2018. THEREFORE, SHE HAD TO HAVE THE CAR MD SAFETY INSPECTED. THE CAR FAILED BECAUSE THE FOG LIGHTS REMAINED ON…
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FAILED STATE SAFETY INSPECTION: 'FOG LIGHTS REMAIN ON ONCE HI-BEAM LIGHTS ARE ACTIVATED.' MY WIFE PURCHASED A BRAND NEW 2015 VOLKSWAGEN CC FROM ATLANTA GEORGIA VOLKSWAGEN DEALERSHIP. SHE MOVED FROM GA TO MD IN APRIL 2018. THEREFORE, SHE HAD TO HAVE THE CAR MD SAFETY INSPECTED. THE CAR FAILED BECAUSE THE FOG LIGHTS REMAINED ON ONCE THE HI-BEAM LIGHTS WERE ACTIVATED. MD STATE LAWS REQUIRES THE FOG LIGHTS TO AUTOMATICALLY SHUT OFF WHEN THE HI-BEAMS ARE ON. THIS CAR HAS NEVER BEEN IN ACCIDENT NOR SERVICE BY ANYONE OTHER THAN VOLKSWAGEN. I TOOK THE CAR TO LOCAL VOLKSWAGEN (POHANKA) AND THEY RAN DIAGNOSTIC. UNFORTUNATELY, THE VOLKSWAGEN MECHANIC IDENTIFIED THE VEHICLE AS BEING CODED INCORRECTLY WITH (GERMAN SPECIFICATION) VERSES US SPECIFICATIONS. POHANKA SERVICE MANAGER CONTACTED VOLKSWAGEN DIRECTLY AND THEY CHARGED ME $125 TO FIX. I HAVE A MAJOR ISSUE WITH THIS PAYMENT BUT NEED TO PASS THE MD INSPECTION. THE CAR WAS PURCHASED BRAND NEW FROM A 'ATLANTA, GEORGIA VOLKSWAGEN DEALERSHIP IN THE UNITED STATES' AND BIG VOLKSWAGEN WOULD NOT HONOR FIXING THIS SAFETY ISSUE. THE CAR HAS $43K MILES AND WAS ORIGINALLY REGISTERED IN GA. VOLKSWAGEN MENTIONED THE CAR IS PASS ITS WARRANTY. I DON'T ARGUE THAT POINT BUT THEY SOLD A VEHICLE THAT DIDN'T NOT AND WOULD NOT HAVE PASSED ANY STATE SAFETY INSPECTION THAT REQUIRES FOG LIGHTS TO AUTOMATICALLY TURN OFF WHEN ACTIVITY THE HI-BEAMS. SO, SINCE THEY KNOW IT'S A PROBLEM AND ONLY. ACCORDING TO THE MECHANIC AFTER TALKING WITH BIG VOLKSWAGEN, THIS HAS BEEN A KNOWN BUT REFUSE TO ISSUE A RECALL BECAUSE ENOUGH PEOPLE ARE COMPLAINING. I AM HIGHLY UPSET THAT I HAD TO SPEND $125 TO FIX A SAFETY ISSUE FOR A BRAND NEW CAR. IT'S NOT GOING TO BE AN ISSUE UNTIL SOMEONE IS INJURED. WHO ELSE DO I NEED ADDRESS MY ISSUES WITH ABOUT THIS SAFETY ISSUE? PLEASE ADVISE.
NHTSA ODI #11102801
Mileage unknown · Apr 25, 2018
Fuel/propulsion System
THIS CONCERNS RECALL, 17V509, FOR MY 2015 VW CC. IT HAS ALMOST BEEN A YEARS SINCE THE RECALL WAS ISSUED BUT STILL THERE IS NO FIX IN SIGHT. THE RECALL STATES THAT THE PROBLEM COULD LEAVE ME STRANDED AT BEST AND CAUSE A WRECK AT WORST. I HAVE AVOIDED DRIVING THE CAR SINCE LAST AUGUST AND I SURE HATE PAYING FOR SOMETHING I AM A…
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THIS CONCERNS RECALL, 17V509, FOR MY 2015 VW CC. IT HAS ALMOST BEEN A YEARS SINCE THE RECALL WAS ISSUED BUT STILL THERE IS NO FIX IN SIGHT. THE RECALL STATES THAT THE PROBLEM COULD LEAVE ME STRANDED AT BEST AND CAUSE A WRECK AT WORST. I HAVE AVOIDED DRIVING THE CAR SINCE LAST AUGUST AND I SURE HATE PAYING FOR SOMETHING I AM AFRAID TO DRIVE. SUCH A LONG WAIT FOR SUCH A SEEMINGLY SIMPLE FIX IS RIDICULOUS. MAYBE VW SHOULD BE FORCED TO SUPPLY US WITH RENTAL CARS UNTIL THE FIX IS READY.
NHTSA ODI #11090020
Official recalls
4Jul 17, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Consequence & remedy
Consequence: Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen's number for this recall is 69Z5.
Jan 11, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).
May 16, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence & remedy
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Aug 16, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Consequence & remedy
Consequence: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗