2024 Volkswagen Atlas

1st Issue: Braking noises while applying brakes. While applying brake pressure to brake pedal there are squealing, grinding, gargling (liquid) sounds coming from the front of the vehicle. There are no lights or warnings displayed. This has been happening since bought new back in may of 2024. This issue has been brought up to the service department at the Volkswagen dealership where purchased multiple times when going in for oil changes and (other issues) the vehicle had or has. Every time it is brought up the service advisor states there is nothing wrong with the vehicle and is “normal” operation for the vehicle being in the southern states. This is a safety hazard to not only myself and family but other family’s traveling U.S. roads. We fear that the brakes may fail at anytime while traveling and we do a lot of traveling with our son. 2nd Issue: Engine noises and erratic idle upon start up. Vehicle was brought in for low oil level light, supervisor was informed about the problem. Vehicle was checked, oil added and was told nothing wrong. When cold starting (not every time) the vehicle makes a surging sound and has erratic idle for about 3-5 seconds then clears up. Vehicle was also recently brought in for low coolant light, vehicle was topped off, no leaks visible but was not checked for internal leaks. 3rd Issue: Electrical problems with the infotainment system and windows. Infotainment system randomly goes black at any time while vehicle is being used. Windows will randomly go up or down when trying to work the switches. Ex: once window is rolled down and try to raise, when the switch is released the window will randomly go back down or the opposite window will roll down or up depending on what position it is in.

October 27th- As my husband was parking at work, the vehicle suddenly refused to shift into any gear—Park, Reverse, or Drive—and defaulted to Neutral. The dashboard displayed a warning message: “Risk of Rolling! P not possible. Please apply parking brake.” Despite multiple attempts, the Atlas could not be shifted or safely parked. After several failed tow attempts, VW Roadside Assistance successfully towed it to Ourisman Volkswagen of Laurel. As parents of young children (ages [XXX] , [XXX] , [XXX] , and [XXX] ), this experience was nothing short of terrifying. We drive this vehicle for school drop-offs and daily errands—had this malfunction occurred in traffic or at highway speeds, the outcome could have been catastrophic. We are grateful that no one was harmed, but this incident has left us traumatized and unwilling to transport our children in this vehicle again. This is not merely a mechanical inconvenience—it is a critical safety and reliability failure. A nearly new vehicle should never exhibit such dangerous behavior. For this reason, we are respectfully requesting that Volkswagen initiate a buyback of this 2024 Atlas and allow us to part ways with a vehicle we no longer feel safe operating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car will not downshift RPM when pulling out of my lane and accelerating. The car will only go around 15 rpm but the car will be revving so high like it's in 3 or 4 rpm. I have to let off the gas to to bring it down to that rpm and then can accelerate again. This is a huge safety hazard. Be of these times a car is going to hit me that I didn't see come around the semi blind corner that I need to drive out of. It's also had overhead lights that blink and come on by themselves despite me having to turn them off, they just come back on. Brakes feel like I'm breaking them underwater. They've squealed going backwards from the time I drove off the lot. I'm bro g told this is normal. I've had the car in twice to be looked at. These are huge safety risks.

When driving, the vehicle will lose all acceleration and come to a stop. If you try to move the vehicle it will stall out. There are no warning signs or faults. However, if you let the vehicle sit for a few hours, it will run again as normal. This happened to us twice while on a road tirp. Once on the trip to the destination and the other to the trip home. VW Road side assistance was a joke, and did not help get us off of the highway as we were stuck with my [XXX], [XXX], [XXX], and wife. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I’ve owned the vehicle for less than 60 days. The vehicle currently has 2000 miles however, the vehicle has placed us in danger due to the inability to charge the battery. The lack of battery voltage also makes the AC inoperable on 100 degree temps. During an attempted repair it was noticed the fuse box has melted. Technicians are uncertain the cause of this Issue. They are uncertain if it’s an electrical issue or due to the alternator. They’ve had the car for over a week with no clear definitive plan and no communication. The car doesn’t reliability start and the possibility of fire is clear based on components that are melting.

The contact owns a 2024 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 25V100000 (Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, where it was diagnosed that the engine cover had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was sitting in park and the car started shaking and then completely shut down. When I was able to turn the engine back on there was a message that popped up that said Error Drive System: please service vehicle. There was a lit up part of the engine in the message. It took 3 weeks to get into the dealership. They said they could find something wrong or an error code. Something is not right with this car.