2014 Toyota Venza

I'M FROM VANCOUVER, BC, CANADA. I WAS DRIVING BACK, FROM VANCOUVER AIRPORT OUTLET STORES, ON HIGHWAY 99, WITH AROUND 90 KM/H AND WHEN I APPROACHED THE INTERSECTION WITH OVER-PASSING CAMBIE ROAD, I HEARD LIKE AN GLASS EXPLOSION ON THE CAR ROOF, AND BY REFLEX I DUCK AND COVER BUT I DID NOT STOP THE CAR IN THE MIDDLE OF THE INCOMING TRAFFIC. I MANAGED TO SLOW DOWN AND MOVE TO THE SIDE OF THE HIGHWAY THEN STOP THE CAR COMPLETELY. WHEN GOT OUT AN LOOK I SAW MY MOBILE SUNROOF BROKEN IN LARGE PIECES, LIKE SOMEONE CUT IT I SQUARE LIKE FORMS. I WAS VERY LUCKY THAT MY SUNROOF OVERHEAD PROTECTION WAS CLOSED, AT THE TIME OF THE INCIDENT, OTHERWISE ALL THOSE BROKEN SUNROOF PIECES HAD FALLEN IN MY HEAD ... AND AT 90 KM/H ... MY REACTION WOULD HAD BEEN DIFFERENT, PROBABLY LEADING TO A SERIOUS ACCIDENT. SINCE IT WAS LONG WEEKEND, THE COMPANY WHICH SOLD ME THE CAR, AND REPRESENT TOYOTA (DESTINATION TOYOTA BURNABY) WAS CLOSED, SO I CALLED THE INSURANCE COMPANY AND FILE A CLAIM ([XXX]). I FINALLY MANAGED TO GET IT INTO THE REPAIR SHOP (SAME COMPANY WHICH SOLD ME THE CAR) AND AFTER THEY CHANGE THE SUNROOF, THEY TOLD ME THE ELECTRICAL PART WHICH CLOSES THE MECHANISM IS NOT WORKING PROPERLY, AND THEY NEED TO CHANGE THAT TOO. IT'S ALMOST 1 MONTH AND A HALF AND THEY STILL WORKING ON THE CAR, A 2 YEARS OLD CAR!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE SUNROOF IMPLODED AND COMPLETELY SHATTERED WHILE PARKED IN OUR HOME GARAGE. THE VEHICLE HAD NOT BEEN USED SINCE FRIDAY EVENING, JULY 11TH. THE IMPLOSION HAPPENED SOMETIME THE DURING THE NIGHT OF JULY 12TH AND BEFORE 9 AM ON JULY 13TH WHEN I WENT TO USE THE CAR. THAT IS WHEN I DISCOVERED THAT THE WIND DEFLECTOR HAD POPPED UP AND THE SUNROOF WAS SHATTERED. FYI - NOTHING FELL ONTO THE ROOF OF THE CAR TO CAUSE THE BREAKAGE. *TR