IllustrationI received a recall notice saying that welding debris on the rear axle could cause bolts to loosen resulting in parts falling off the truck and crashing. I have called servco Toyota Honolulu service department 3 separate times. Talked to a number of managers and representatives. The first time they said they cannot do the recall…
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I received a recall notice saying that welding debris on the rear axle could cause bolts to loosen resulting in parts falling off the truck and crashing. I have called servco Toyota Honolulu service department 3 separate times. Talked to a number of managers and representatives. The first time they said they cannot do the recall yet and are waiting for parts and procedures, would not give me a date and said I cannot schedule a service appointment. In the recall it is clearly laid out to inspect and retighten bolts, and replace any damaged parts. I asked why they cannot inspect my truck and retighten the bolts now, and they don’t have an answer. They said I would receive a call back so I waited from last week 2/27 and did not hear anything back. After calling again today I was told there is nothing they can do because they don’t have parts. However the recall clearly states that the truck needs to be inspected and the bolts need to be tightened. There are no additional parts necessary unless components have become damaged. Servco has shown Hawaii customers countless times that they truly do not care about their customers as this is the only dealership on island and people do not have any other choice but to return for terrible service. This recall is a safety issue and I do not feel “wait till April” is an acceptable solution to this problem as my truck is driven daily