2023 Toyota Tacoma

The contact owns a 2023 Toyota Tacoma. The contact stated that the transmission failed to operate properly while driving 35 MPH and attempting to accelerate. While driving uphill or downhill, the transmission was slow to shift into the intended gear, and the vehicle was slow to accelerate. Additionally, there was an abnormal sound while turning the steering wheel. While driving in the left lane with another vehicle in the right lane, the vehicle stopped suddenly. There were no warning lights illuminated. The local dealer was contacted, and the failure was associated with the gear shaft. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 15,000.

The contact owns a 2023 Toyota Tacoma. The vehicle was taken to the local dealer for the recall repair of NHTSA Campaign Number: 24V152000 (Power Train). The contact became aware of a weld splatter and that the nuts were rusted. The dealer marked the vehicle repaired; however, the contact stated that the repair was not completed. The vehicle was taken back to the local dealer, where the nuts and bolts were replaced. The contact stated that the torque spec was incorrect. The dealer provided a video of the work order for the repair. The dealer informed the contact that rust could develop on the nuts. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 21,303.

The contact owns a 2023 Toyota Tacoma. The contact stated that while the vehicle was being serviced, the contact was informed that the rack and pinion needed to be replaced due to an oil leak. The vehicle was repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the speedometer gauge failed to function as intended. The vehicle was taken back to the dealer, and the contact was informed that the instrument panel had a factory defect. The vehicle was repaired. In addition, the contact was informed that the rear axle needed to be replaced. The vehicle was repaired. The contact stated that the rack and pinion recently failed. The contact stated that the vehicle veered to the right and the left independently while driving with an abnormal sound coming from the vehicle. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

The contact owns a 2023 Toyota Tacoma. The contact received notification of NHTSA Campaign Number: 24V152000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Toyota Tacoma. The contact stated that while starting the vehicle in the morning, he heard an abnormally loud clicking sound coming from the rear end of the vehicle. The contact stated that the vehicle was shifted into drive(D) and the front wheels would roll but the rear wheels would seize. The contact engaged and disengaged the 4WD function for the vehicle to respond as needed. Additionally, the contact stated while driving at various speeds, the vehicle lost stability and started swaying from right to left in the rear of the vehicle. The contact stated the rear wheels would independently seize as if the brake pedal was depressed, causing instability and steering control difficulty. Additionally, the contact observed that while braking while following a curve in the roadway to the right or to the left, there was excessive vibration in the steering wheel and with the vehicle. The contact stated that the vibration was accompanied by an abnormal throbbing noise. The contact stated that once the steering wheel was straightened the abnormal sound stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle needed to be re-aligned. The vehicle was repaired; however, the failure reoccurred. The contact drove the vehicle back to the same dealer and was advised that the failure could not be duplicated. The contact researched online and related the stability failure to NHTSA Campaign Number: 24V152000 (Power Train). The contact had not yet received the notification but observed that the VIN was associated with the recall. The manufacturer was informed of the failure. The failure mileage was 19,436.

I received a recall notice saying that welding debris on the rear axle could cause bolts to loosen resulting in parts falling off the truck and crashing. I have called servco Toyota Honolulu service department 3 separate times. Talked to a number of managers and representatives. The first time they said they cannot do the recall yet and are waiting for parts and procedures, would not give me a date and said I cannot schedule a service appointment. In the recall it is clearly laid out to inspect and retighten bolts, and replace any damaged parts. I asked why they cannot inspect my truck and retighten the bolts now, and they don’t have an answer. They said I would receive a call back so I waited from last week 2/27 and did not hear anything back. After calling again today I was told there is nothing they can do because they don’t have parts. However the recall clearly states that the truck needs to be inspected and the bolts need to be tightened. There are no additional parts necessary unless components have become damaged. Servco has shown Hawaii customers countless times that they truly do not care about their customers as this is the only dealership on island and people do not have any other choice but to return for terrible service. This recall is a safety issue and I do not feel “wait till April” is an acceptable solution to this problem as my truck is driven daily