2016 Toyota Tacoma

I TOOK MY TACOMA WITH 15619 MILES ON THE ODOMETER IN FOR THE LEAKING DIFFERENTIAL CHECK ON MAY 2, 2017 AT A TOYOTA DEALER. THEY PERFORMED THE TOYOTA SPECIFIED RECALL BY CHECKING FOR LEAKS AND APPARENTLY FOUND NONE AND RE TIGHTENED THE FASTENERS. ON JUNE 27 I WAS CHECKING THE TACOMA PRIOR TO OUR LEAVING ON VACATION AND NOTICED SEEPAGE ON THE REAR DIFFERENTIAL IN 3 LOCATIONS. I EMAILED TOYOTA WITH MY CONCERN. I INFORMED THEM I WOULD BE TAKING MY TACOMA TO THE DEALER ON JUNE 28, 2017 TO HAVE IT LOOKED AT. I TOOK THE TACOMA ON JUNE 28, 2017 TO 2NDTOYOTA DEALER. I INFORMED THE SERVICE ADVISOR OF MY CONCERN WITH THE DIFFERENTIAL. THE MASTER TECH LOOKED AT IT. I FOLLOWED UP WITH TOYOTA CORPORATE BY PHONE INFORMED THEM OF MY CONCERNS AND WAS ADVISED TO SPEAK WITH THE SERVICE MGR. AND I DID. AFTER THE TECH HAD A CHANCE TO LOOK AT THE TACOMA I WAS ADVISED THAT I WOULD NEED TO HAVE THE REAR DIFFERENTIAL REPLACED. THE SERVICE MGR. TOLD ME THAT THEY WOULD ORDER THE PARTS TO REPAIR MY TACOMA AND I COULD HAVE USE OF A TRUCK ON LOAN FROM THE DEALERSHIP UNTIL MY TACOMA COULD BE REPAIRED. I RETURNED FROM VACATION MY TRUCK WAS NOT REPAIRED WAS TOLD TOYOTA WAS HAVING SOME TYPE OF ISSUE BECAUSE 1ST DEALER HAD ALL READY PERFORMED THE RECALL. HOWEVER, THE TACOMA BEGIN LEAKING AND THE DIFFERENTIAL WAS MAKING A LOUD NOISE AFTER THE RECALL WAS PERFORMED INITIALLY. I AM CONFUSED AS IT STILL SHOULD BE A WARRANTY COVERED ISSUE EVEN IF ANOTHER DEALER HAD ALL READY DID A RECALL. THE SERVICE ADVISOR AGREED AND THEY ARE STILL TRYING TO GET THE TRUCK REPAIRED. IT IS MY CONTENTION THAT THE 1ST DEALER DID THE RECALL CORRECTLY AND THE DIFFERENTIAL FAILED BECAUSE OF SUBSTANDARD PARTS OR DESIGN AFTER THE FIRST RECALL WAS DONE. MY CONCERN IS THAT MY TACOMA IS POTENTIALLY A RISK OF CRASH AS NOTED IN THE OFFICIAL TOYOTA RECALL. MY VEHICLE HAS BEEN AT THE DEALER SINCE JUNE 28TH 2017 OR 15 DAYS AND COUNTING.

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LAKELAND TOYOTA (2925 MALL HILL DR, LAKELAND, FL 33810) WHO STATED THAT PARTS WERE NOT AVAILABLE AND PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A SUPERVISOR STATED THAT THE CONTACT DID NOT NEED TO CALL HIM AND LEAVE MESSAGES. THE CONTACT WAS ADVISED TO SPEAK WITH THE DEALER INSTEAD. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL. THE CONTACT TOOK THE VEHICLE TO THE DEALER (DUBLIN TOYOTA) WHO HAS HAD THE VEHICLE SINCE JUNE 24, 2017. THE CONTACT WAS INFORMED THAT THERE WAS NO REMEDY OR ESTIMATED TIME FRAME FOR A REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 1706300586. THE APPROXIMATE FAILURE MILEAGE WAS 14,338. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER HAD POSSESSION OF THE VEHICLE FOR THREE WEEKS. THE CONTACT OBSERVED THE RECALL NOTIFICATION IN JUNE OF 2017, BUT DID NOT RECEIVE THE RECALL LETTER UNTIL JULY OF 2017. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER (BALISE TOYOTA 1399 RIVERDALE ST, WEST SPRINGFIELD, MA, 01089) FOR AN OIL CHANGE AND WAS INFORMED AFTERWARDS THAT THERE WAS A LEAK FROM THE REAR DIFFERENTIAL. THE DEALER STATED THAT THE PARTS WERE AVAILABLE. THE NEXT DAY, THE CONTACT WAS SUPPOSED TO BE NOTIFIED BY THE DEALER TO PICK UP THE VEHICLE. THE CONTACT WAS NOT NOTIFIED AND CALLED THE DEALER, BUT NO ONE ANSWERED. WHEN THE CONTACT RECEIVED A CALL BACK, HE WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE DEALER STATED THAT THE PARTS SHOULD BE AVAILABLE BY JULY 20, 2017 ALTHOUGH THE VEHICLE HAD BEEN THERE SINCE JUNE 21, 2017. THERE WAS NO GUARANTEE THAT THE PARTS WOULD BE AVAILABLE ON THAT SPECIFIC DATE. THE MANUFACTURER WAS ALSO CONTACTED AT 1-800-331-4331 AND PROVIDED CASE NUMBER: 1706262451. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND SUGGESTED THAT THE CONTACT CALL AROUND TO OTHER DEALERS AND INQUIRE ON PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE WHILE BEING OPERATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SPRING HILL TOYOTA WHERE IT WAS DIAGNOSED THAT THE LEAF SPRINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BOB SMITH TOYOTA, LA CRESCENTA, CALIFORNIA 91214) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL #17V-285 AFTER FINDING THE AFOREMENTIONED RECALL ON LINE I TOOK MY TRUCK TO SPARKS TOYOTA TO HAVE IT CHECKED THE DEALER INFORMED ME THAT THE REAR DIFFERENTIAL GASKET WAS LEAKING AND WOULD HAVE TO BE REPLACED THEY HAVE HAD MY TRUCK FOR OVER SIXTY DAYS AND CANNOT TELL ME WHEN IT WILL BE REPAIRED OTHER THAN MID JUNE WHICH HAS PASSED AND THEN EARLY JULY. I CALLED TOYOTA USA AND THEY COULD NOT GIVE ME ANY INFORMATION OTHER THAN THE DEALER WOULD CALL ME. THE DEALER NEVER CALLED AND MY TRUCK IS STILL THERE.

NHTSA RECALL NUMBER 17V285 I TOOK MY TRUCK TO THE DEALERSHIP FOR THIS SAFETY RECALL ON MAY 9, 2017. TOYOTA SAYS THIS PROBLEM HAS A REMEDY, BUT MY DEALER SAYS THE PARTS ARE NOT AVAILABLE. NHTSA WEBSITE SAYS TO FILE A COMPLAINT IF REPAIRS ARE NOT MADE IN A TIMELY MANNER. I HAVE BEEN WITHOUT THE USE OF THIS VEHICLE FOR TWO MONTHS, HOW LONG IS CONSIDERED "TIMELY"?

TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TOYOTA VALLEJO (201 AUTO MALL PKWY, CA 94591, (707) 552-4545) WHERE A LEAK WAS IDENTIFIED BETWEEN THE REAR DIFFERENTIAL AND THE REAR AXLE. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THAT NO PARTS WERE AVAILABLE FOR THE RECALL REPAIR AND COULD NOT PROVIDE AN ACCURATE DATE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND THE CONTACT WAS PROVIDED CASE NUMBER: 1705250853. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.