2026 Toyota Sequoia Hybrid

Complaint Against Toyota Motor Sales, U.S.A., Inc. I am filing this complaint regarding the extraordinary delay in obtaining Toyota replacement parts needed to repair my 2026 Toyota Sequoia TRD Pro. I purchased this vehicle new for approximately $89,000. On [XXX], it was rear-ended by another driver. The vehicle was delivered to the Ed Morse collision repair center, Delray Beach on April 3, 2026 and has remained there ever since. The repair cannot be completed because Toyota replacement parts, including part numbers 51934-0C030 and 51949-0C040, have been unavailable for months. I was previously advised that Toyota expected a mid-June release date for the parts. However, the dealership parts department is now reporting the status as "TBD" with no confirmed availability date. As a result, I have been without my vehicle for more than two months. My insurance rental coverage has been exhausted, and I have incurred continuing transportation expenses while waiting for Toyota to supply the necessary parts. I opened Toyota Brand Engagement Center Case #[XXX] and have made repeated attempts to obtain accurate information regarding part availability and repair completion. Despite these efforts, I still have no reliable timeline for when my vehicle will be repaired and returned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)