2023 Toyota RAV4

The vehicle experienced a sudden, severe loss of vehicle control while driving twice. Without any warning lights, dash indicators, or stored error codes, it began violently surging and decelerating uncontrollably around 20 mph with severe bucking. My [XXX] daughter was driving. Fortunately, this occurred on a quiet local residential road at 5 am; had this sudden failure occurred at highway speeds, it would have resulted in a catastrophic rear-end collision. The vehicle was purchased in May 2023, has 42k miles, and was used normally for school commuting. Incident 1 (XXX): Towed to Toyota. Techs could not diagnose it and opened a Tech Case. Per instructions, dealer replaced shifter assembly due to internal short (Part 33560-0R070). However, within 24 hours of return, the exact same dangerous failure reoccurred suddenly without warning in mild traffic. Experiencing an uncontrollable vehicle was terrifying. Fortunately no crash occurred, but it was towed back immediately. When I raised urgent safety concerns and sought a permanent resolution, Toyota stated it takes 60 days for review. During this period, if the dealer requests loaner return, I must return it immediately. They further stated that as soon as the dealer declares the vehicle "ready for pickup," I must retrieve it immediately or be charged daily storage fees. When I asked how the dealer could diagnose and repair the car entirely on their own—without Toyota Corporate engineering instructions while Toyota is supposedly still investigating the root cause—Toyota had no logical answer. When I asked who assumes legal and safety responsibility if another failure or accident occurs after pickup, Toyota Executive Offices explicitly stated "no one" assumes responsibility. No reasonable consumer would drive an unresolved, life-threatening defect under an explicit disclaimer of safety accountability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Toyota RAV4. The contact stated that while driving at 46 MPH in heavy rain, a warning message indicating that the pre-collision sensor was blocked and needed to be cleared, was displayed temporarily, and the contact continued driving. The contact stated that the vehicle suddenly lost motive power shortly after, and the message "Steering power is low; please contact dealer" was displayed. The vehicle stalled and failed to restart.The following day, the contact's husband successfully restarted the vehicle, but the vehicle immediately stalled again, displaying a "Pre-collision malfunction; please call dealer" message. A local dealer was contacted, and the contact spoke with a receptionist regarding the battery, but the vehicle was neither diagnosed nor repaired. The manufacturer had not been made aware of the failure. The failure mileage was approximately 58,829.

Vehicle was traveling straight approximately 70–80 mph in very light drizzle. No warning lights or messages before the event. Vehicle suddenly entered an uncontrolled spin multiple times. During the spin, I heard a grinding noise. After stopping, brake/parking brake system warnings appeared on the dash, video after the event recorded.

My car has shut off for a second time without warning. This time was in a busy chic [XXX] drive through line in [XXX] . The car read “low power steering” and the battery and engine light came on. These have both been checked before in addition to the alternator and they cannot find an issue. I am having it taken back to the dealership tomorrow for further investigation. Given I purchased this vehicle with a little over 19k miles and the car now only has 22k miles on it. It should not have any significant issues such as cutting off while driving on the interstate or while sitting in a busy drive through lane waiting for food. Now I am wondering if the previous owner traded it in for this issue. I will say, both incidences it has been raining and the first time I could have been hit by oncoming traffic due to low visibility and I am wondering if heavy rain has something to do with this. The car has not been through any significant puddles or left out in the rain. It sits in the garage when not in use and has only been used as a work commute vehicle. Something is wrong. They need a recall! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)