2020 Toyota RAV4

ON JULY 3, 2020 AT 2:30PM I WAS PARKING THE CAR INTO A PARKING SPACE IN A STRIP MALL WHEN I HAD MY FOOT ON THE BRAKE TO STOP THE CAR BUT THE CAR IMMEDIATELY ACCELERATED AND CRASHED INTO THE PARKED CAR IN FRONT OF ME. WITH MY FOOT STILL ON THE BRAKE, I PUT THE CAR INTO REVERSE, WHEN THE CAR ACCELERATED AGAIN AND JERKED BACKWARDS, WITH MY FOOT STILL ON THE BRAKE, I PUT THE CAR INTO DRIVE AND THE CAR ACCELERATED AND CRASHED INTO THE PARKED CAR IN FRONT ON ME AGAIN FOR THE 2ND TIME. THE AIR BAGS DID NOT DEPLOY. I WAITED FOR THE OWNER OF THE PARKED VEHICLE, THE POLICE ARRIVED ON SITE AND THE CAR WAS TOWED TO THE DEALERSHIP. *LN CONSUMER STATED BOTH THE DEALER AND MANUFACTURER WERE NOTIFIED.*JB

RAV4 WAS PURCHASED FIRST WEEK OF JUNE 2020. TWO WEEKS LATER, I GO TO START THE CAR IN THE MORNING AND THE BATTERY IS DEAD. I HAD IT JUMPED AND TOOK IT TO TOYOTA. THE DEALER SAID EVERYTHING WAS WORKING AS IT SHOULD. I TOOK IT HOME. THIS MORNING, THREE WEEK AFTER THE FIRST INCIDENT, I GO TRY TO START THE CAR IN THE MORNING AND THE BATTERY IS DEAD. THE TOW TRUCK DRIVER WAS ABLE TO JUMP AND START THE CAR. SINCE THIS WAS THE SECOND TIME THIS HAPPENED IN A MONTH, I HAD THE CAR TOW TO THE DEALER FOR FURTHER DIAGNOSTICS. SOMETHING IS DEFINITELY WRONG WITH THE ELECTRICAL SYSTEM. CAR WAS PARKED IN THE GARAGE OVER NIGHT BOTH TIMES. NO LIGHTS INTERIOR OR EXTERIOR LIGHT WERE ON. NO DOORS AJAR TO DRAW POWER. RADIO WAS TURNED OFF. BOTH FAN AND A/C WAS TURNED OFF.

2020 TOYOTA RAV4 HYBRID HAS BEEN EXPERIENCING A HOST OF ISSUES SINCE PURCHASED MARCH 1, 2020. TOP THREE ARE: 1) FUEL TANK / FUEL SENDER ISSUE (SEE ATTACHED FROM TOYOTA CORPORATE), 2) REMOTE CONNECT ISSUE (T-SB-0021-20, ALSO ATTACHED), AND MOST RECENTLY 3) SMART KEY SYSTEM MALFUNCTION, PKSB FAILURE, BRAKE ASSIST FAILURE, AND A DEAD BATTERY. THESE MOST RECENT FAILURES ARE MOST TROUBLING AS THE CAR WAS TOTALLY UNRESPONSIVE. THE VEHICLE WAS PARKED IN A TEMPERATURE CONTROLLED GARAGE FOR 60 HOURS, UNTOUCHED. THERE ARE NO AFTER-MARKET INSTALLATIONS, AND NOTHING WAS ACCIDENTALLY LEFT ON; NO HIGH-DRAIN ACCESSORIES TO BLAME. THIS IS STRICTLY AN ELECTRICAL / SOFTWARE / FIRMWARE ISSUE, AND TOYOTA HAS SHOWN ZERO ACCOUNTABILITY IN ADDRESSING THE ISSUE. HUNDREDS, IF NOT MORE, 2020 RAV4 HYBRID OWNERS HAVE EXPERIENCED THE ISSUE (FOR REFERENCE: HTTPS://WWW.RAV4WORLD.COM/THREADS/DEAD-BATTERY.303636/). THESE VEHICLES SHOULD NOT BE PERMITTED TO BE SOLD AS-IS.

TRIED TO SET RADAR CONTROLLED CRUISE CONTROL FOR THE FIRST TIME ON A WORK TRIP TO MICHIGAN AT 70 MPH. THE STEERING WHEEL IMMEDIATELY TURNED TO THE LEFT AND TOOK CONSIDERABLE PRESSURE TO KEEP VEHICLE STRAIGHT. TOOK SUV IN TO SHOP AND THEY SAID THE RADAR CONTROLLED ADAPTIVE CRUISE CONTROL WAS WORKING FINE AND THEY COULD NOT DUPLICATE PROBLEM. THIS WEEK TOOK ANOTHER WORK TRIP TO MICHIGAN AND THE SAME PROBLEM HAPPENED ABOUT 20 TIMES WHILE TRYING TO SET CRUISE CONTROL AT 70 MPH. WHEN I DISABLED THE RADAR CRUISE CONTROL THE PROBLEM VANISHED BUT THE SUV WOULD NOT DETECT TRAFFIC IN FRONT OF IT AND OF COURSE WOULD NOT SLOW DOWN. WILL TRY TO VIDEO THIS PROBLEM AND TAKE SUV BACK TO SHOP FOR A FIX.

MY WINDSHIELD WAS HIT BY A SMALL ROCK FROM THE VAN ON THE LEFT LANE. IT CAUSED A CHIP BUT IT CRACKED ALMOST 15 INCHES ACROSS MY WINDSHIELD. I HAVE SEEN CHIP FROM MY PREVIOUS VEHICLES BUT IT NEVER LEFT A CRACK, THAT INSURANCE COVERED IT WITH NO DEDUCTIBLE. OTHER THAN NEEDING THE WINDSHIELD TO BE REPLACED, IT NEEDS TO BE CALIBRATED TOO OR SOME SENSORS WON'T WORK. THAT'S ANOTHER $390 PLUS TAX FROM TOYOTA SERVICE CENTER. I SPOKE TO A REPRESENTATIVE FROM AUTOGLASS NOW LOCATED AT RALEIGH, NC, THAT I CONTRACTED TO REPLACE MY WINDSHIELD, SHE SAID THEY'VE BEEN GETTING A LOT OF RAV 4 LATELY WITH THE SAME ISSUE. THIS IS SO FRUSTRATING. I WENT TO THE GROCERY STORE AND SPENT $20, JUST TO SPEND $600 COS OF A BROKEN WINDSHIELD. TOYOTA PUT A CHEAP KIND OF GLASS THAT IT CRACKED BY A SMALL ROCK. THIS VEHICLE ISN'T CHEAP EITHER. TOYOTA, WHAT CAN YOU DO FOR US CONSUMERS? THIS IS SUCH A HASSLE AND EXPENSIVE INCONVENIENCE.

NEW VEHICLE, PARKED IN ENCLOSED GARAGE, AT HOME FOR THIRTY-SIX (36 ) HOURS. VEHICLE HAD APPROXIMATELY SIX-HUNDRED (600) MILES. WIFE MADE ATTEMPT TO START THE VEHICLE BUT THE BATTERY WAS DEAD. NO LIGHTS, NO HORN FUNCTIONING. CALLED TOYOTACARE FOR ASSISTANCE.. THEY RESPONDED AND DETERMINED THE NEW BATTERY HAD FIVE (5) VOLTS. THIS WAS DESCRIBED AS A TOTALLY DEAD BATTERY. I TOOK THE VEHICLE BACK TO THE DEALERSHIP, TOYOTA OF OLYMPIA (WASHINGTON) REPLACED THE DEAD BATTERY AND INSTALLED A BATTERY TRICKLE CHARGER. THE NEXT DAY, WE DROVE THE VEHICLE FOR AT LEAST FIVE HOURS AND PARKED IN CLOSED GARAGE. BATTERY VOLTAGE WAS 12.67 VOLTS. AFTER THREE HOURS, PARKED, THE BATTERY WAS 12.69. THE NEXT MORNING AT 6AM THE BATTERY WAS 12.63. WITHIN THREE HOURS (9AM) THE BATTERY WAS 12.45 VOLTS. ANY BATTERY AT 12.45 VOLTS IS CONSIDERED A DEAD BATTERY. WITHIN TWELVE HOURS THE BATTERY DIMINISHED FROM FULLY CHARGED TO DEAD VISITED THE WEB SITE OF CARGURUS AND LOCATED APPROXIMATELY SIXTEEN OTHER COMPLAINTS WITH THE EXACT SAME PROBLEM- DEAD BATTERY AFTER VEHICLE IS PARKED FOR TWO DAYS.