2020 Toyota RAV4

The contact owns a 2020 Toyota Rav4. The contact stated that while driving or while the vehicle was parked, there was water leaking from the sunroof. While driving at an undisclosed speed, there was a loud clunking sound coming from the front of the vehicle. The vehicle was taken to the dealer, where it was diagnosed and determined that front alignment was needed, and that the roof rails needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 149,782.

The contact owns a 2020 Toyota Rav4 The contact stated that while driving at approximately 50 MPH, the front windshield was struck by a small object and the contact noticed a huge crack displayed on the windshield. The contact stated that if a small object could cause a crack to the windshield, the contact was concerned about what might happen if the vehicle was involved in an accident. The contact stated that one of the children could be severely injured if ejected from the vehicle or an object could enter the vehicle through the windshield and strike the contact. The vehicle was taken to an independent mechanic where it was diagnosed as a severely damaged windshield. The windshield was replaced. The vehicle was repaired but the failure recurred after a small objective struck the windshield and caused damages to the front windshield. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not provided.

The contact owns a 2020 Toyota Rav4. The contact stated that while driving 65 MPH with the windows and sunroof opened, the contact heard an abnormal sound and noticed that the sunroof had exploded without impact. The other occupant was seated in the rear of the vehicle. There were no reported injuries. The local dealer was contacted and provided a cost for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000. The VIN was not available.

The contact owned a 2020 Toyota Rav4. The contact stated that while driving 45 mph with the cruise control activated and while coming to a red light, the driver depressed the brake pedal and the braking system malfunctioned causing the vehicle to not stop. The vehicle drove through a red light causing a collision with a second vehicle. During the crash the driver sustained rib and torso injuries, the front passenger sustained injured ribs and fractured tailbone and the rear passenger side occupant sustained a fractured tailbone. No further information was available regarding the second vehicle. During the crash, the vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The contact indicated that prior to the incident the vehicle had been examined at the dealer for a possible braking problem but no trouble was found. The manufacturer and local dealer were notified of the incident. In addition, the contact indicated that the backup camera audible alarm was inoperable. The failure mileage was 9,000.

My name is [XXX]. My wife, myself, our 2 month old baby and our dog were driving back from a family vacation when our moon roof spontaneously exploded outward. It was an extremely loud noise and then sounded like it was raining glass. Our baby started screaming and crying from the noise. We were able to immediately and safely pull off the freeway to examine the vehicle. Upon inspection we noticed the remaining glass on the edges of the moon roof looked as if it were being pulled upwards. We are very lucky the screen was shut and nobody got hurt. The incident occurred on a sunny & clear, early afternoon while we were on the freeway going 55mph, there were no cars in front of us or beside us for more than a half mile, we were not near or passing under a bridge or an overpass. There were no warning lights or other symptoms before the incident happened, as well as no warning lights after the fact. There was absolutely no reason this should have happened or anything that we did to cause it or to stop it from happening. I took photos of the damage immediately after and it shows the remaining glass lifting outward. I did some online searching and found that this has happened to multiple other drivers with this exact make & model of vehicle, as well as multiple other years. I brought our car into Toyota within an hour of the incident occurring. One of their employees working said that she has heard of this happening before. I see this as a recurring incident with this model of car and it is extremely dangerous. We bought this vehicle with only 5k miles on it, less than 3 months ago from a Toyota dealership. We bought this car because we have a new baby and wanted a safe family vehicle. We are now terrified that this will happen again. We never would have imagined that anything like this would happened in the first place. From my recent research I am shocked that this vehicle issue has not been recalled. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2020 Toyota Rav4. The contact stated that the mirror housings of the vehicle were melting. The dealer was made aware of the failure and informed the contact that they could not assist as the failure was a manufacturer defect. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure advised the contact that they would follow up with the dealer. A case was opened. The contact stated the dealer took photographs of the failure. The contact stated the manufacturer contacted her and informed her that their field experts determined that the failure was not a manufacturer defect but an environmental issue called solar conversion. The vehicle was not repaired. The approximate failure mileage was 10,000

THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE SUN ROOF GLASS WAS SHATTERED. THE CONTACT STATED THAT THE SUN ROOF GLASS SHATTERED WITHOUT INCIDENT OR IMPACT. THE LOCAL DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT FOR THE VEHICLE TO BE INSPECTED HOWEVER, THE DEALER WAS EXTREMELY BUSY AND WAS UNABLE TO INSPECT OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.