2020 Toyota RAV4

The paint on my 2020 Toyota RAV4 (Blueprint color) is peeling and deteriorating prematurely, on the hood. The vehicle has been properly maintained and has not been in any accidents. The paint started peeling without any external cause. I’ve noticed similar complaints from other 2020 Toyota RAV4 owners, especially those with the Blueprint color, reporting the same issue. This suggests a widespread paint or clear coat defect from the manufacturer. The peeling paint not only affects appearance but also exposes the metal body to rust and corrosion, which could eventually compromise the vehicle’s safety and structure. Toyota has not issued a recall or offered repairs for this known problem, and many owners are being asked to pay out of pocket for costly repainting. I am requesting that NHTSA investigate this issue as a potential manufacturing defect and urge Toyota to take corrective action through a recall or warranty extension for affected vehicles.

For the last 2 months, a code comes up it says loss of electric power steering assist. It came up 15 times in two months. What happens is a steering wheel ceases up for a second or two and then the code goes away. This is something that could happen anytime especially if I have my grandchildren with me and ex steering wheel could freeze up and I wouldn’t be able to steer around an accident at an intersection or something. This is very hazardous to me and my family. There was a recall on some of the 2020 Toyota RAV4’s in the past. I’m telling you I’m not a liar. I do get this coming up this way too many times.

What component or system failed or malfunctioned, and is it available for inspection upon request? The flow shut-off valve (coolant leak) failed. This exact component was later included in Toyota’s official recall. The defective part was diagnosed by a mobile mechanic and replaced at a licensed independent auto repair shop. The failed component itself is no longer available, but all receipts and repair documentation are available upon request. How was your safety or the safety of others put at risk? The failure of the flow shut-off valve caused a coolant leak that created a significant safety hazard, as it affected the vehicle’s performance and drivability. This posed a risk to both my safety and the safety of others on the road, which is why I had the repair completed immediately before the recall was issued. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue was first diagnosed by a mobile mechanic and then confirmed by a reputable independent auto repair shop, who identified the flow shut-off valve coolant leak as the root cause. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No inspection was conducted by Toyota, police, or insurance representatives. However, Toyota later issued a recall for this same component, confirming it as a known safety defect. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The vehicle experienced noticeable performance issues prior to the failure, which prompted me to call a mechanic. I did have multiple warning message and coolant leaking in addition to the performance issues of the vehicle. These symptoms appeared several months before Toyota’s recall notice for the flow shut-off valve coolant leak arrived.

We bought a 2020 Toyota Rav4 Limited with Sunroof. When we were driving in freeway, we noticed that a glass shattered somewhere in my car. We realized that the sunroof was completely shattered. There was no accident, just a heavy rain. We didn't know what to do, we didn't know if we have to call police in a matter as it was a potential safety hazard. We have seen a lot of complaint about this and there is no option to completely sealed it off or get rid of sunroof. We are now scared of driving this car in long distance, we will be trading this vehicle soon because of the incident.

The contact owns a 2020 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the message “Engine Maintenance Required” was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the heater control valve had failed and needed to be replaced. The vehicle was repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 47,000.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); for over a year. The contact stated that the vehicle was taken for routine maintenance, and the contact requested information on the possible recall repair and was informed that the manufacturer was working on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed. The contact had not experienced a failure.