2020 Toyota RAV4

Coolant bypass value failure. 2020 with 32751 miles. There are many of this failures reported on-line. Example: [XXX] At the dealer, the service manager relayed that a mechanic stated they've replaced several of these and it should be a recall. Cost was $520 and not covered by warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving at highway speeds with no other vehicles around, sunroof closed but shade open, sunroof exploded. Edges of sunroof that didn't fall in were pushed up as if an over pressure condition had occurred. There was no evidence of anything striking the glass found upon inspection. Quick internet search confirms others with this same make/model have experienced the same issue.

I received a notice in the mail from Toyota with Toyota Recall # 23TA15 or NHTSA Recall # 23V-865. The notice clearly states that they will notify consumers when the remedy is available. However, it also states that if your vehicle's supplemental restraint (SRS) warning light is illuminated, then your vehicle may be experiencing symptoms related to this safety call. Earlier this morning, 7/16/24, my car did show the SRS warning and told me to contact my dealership. I have tried discussing this issue with my local Toyota dealership located in North Austin TX. They have stated that the car is in fact not safe to keep driving, and the parts to fix the vehicle may take as long as 3 months to 6 months to come in. They are refusing to put me in a rental car until the vehicle can be fixed unless I agree to pay out of pocket up to $12 per day over the course of 3-6 months. I am already paying $450.00 a month for a vehicle that is unsafe to drive, but am being forced to pay additional out of pocket expenses that I am unable to afford in order to keep myself and my family safe. This is unreasonable considering that the recall is not the consumers fault. I hope photos of the SRS warning displaying on my car and proof of the Toyota dealership informing me that the vehicle is not safe to continue driving until the car is fixed.

We replaced the original battery on May 27, 2024. A few weeks later, on June 15, 2024, an "Engine Maintenance Required" message appeared on the display screen. A local mechanic diagnosed the code and stated that the oil level was low so we added one quarter of motor oil. We also called the dealership, which stated that this code generally indicates a coolant bypass valve malfunction. We topped off the coolant fluid but the "Engine Maintenance Required" message still appeared (we were not able to clear it). A few days later, we took the vehicle to another mechanic, who informed us that the coolant bypass valve was broken and needed to be replaced. Given the 95-degree temperatures, we felt that we had no choice but to replace the broken valve because we did not want the engine to overheat. So we paid $570.28 for the mechanic to replace the coolant bypass hose and valve. The mechanic stated that this issue should not occur in any vehicle with only 38,000 miles, which means the valve was likely defective to begin with. It is suspicious that this issue occurred about two weeks after we replaced the battery and about 2,000 miles after we surpassed the factory warranty. Please investigate!

The contact owns a 2020 Toyota Rav4. The contact stated that the driver's side and passenger's side rear doors were retaining water. The water was sloshy inside the doors while driving. The contact had to drain the water from both doors. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,500.