2020 Toyota RAV4

THE FUEL TANK ACCEPTS BETWEEN 9.5 AND 10 GALLONS TOTAL FOR A REFILL, EVEN WHEN IT HAS THE LOW FUEL LIGHT LIT. AFTER ADDING 9.5 GALLONS TO AN EMPTY TANK, THE FUEL GAUGE SHOWS FULL. THE TANK SPECS CLAIM A 14.5 GALLON TANK. THE VEHICLE ESTIMATES THE DISTANCE YOU CAN TRAVEL APPARENTLY ASSUMING A 14.5 GALLON TANK. RELYING ON THE ESTIMATED DISTANCE YOU CAN DRIVE IS NOT A GOOD IDEA, YOU WILL END UP STRANDED. THE FUEL TANK NOT ACCEPTING A FULL 14.5 GALLONS IS A PROBLEM. THE SAFETY ISSUE COMES IN WHEN THE "DISTANCE TO EMPTY" IS SIGNIFICANTLY MISREPRESENTED, BEING OFF BY AS MUCH AS 140MILES RIGHT AFTER FILLING THE TANK AND DROPPING FASTER THAN WOULD MAKE SENSE GIVEN THE PROMINENTLY REPORTED MPG VALUE ON THE SCREEN.

VEHICLE'S FUEL TANK WILL NOT FILL TO THE ADVERTISED CAPACITY OF 14.5 GALLONS. STOPS AT APPROXIMATELY 10 GALLONS. THIS ISSUE IS KNOWN BY THE MANUFACTURER AND DEALERSHIPS ABOUT THE MODEL YEAR AND CONTINUES INTO THE NEW. THE BUYERS ARE NOT INFORMED OF THIS BEFORE THE SALE IS MADE. WHY ARE TOYOTA AND THEIR DEALERSHIPS BEING ALLOWED TO CONTINUE THIS DECEPTIVE BUSINESS PRACTICE?

WHEN DOING MY FIRST FILL UP, MY GAS TANK WAS ONLY ABLE TO TAKE 11.19 GALLONS OUT OF THE 14.5-GALLON TANK AND THAT WAS AFTER DRIVING PAST WHEN THE REFUEL LIGHT HAD COME ON. THE RANGE OF THE TANK WAS THE PRIMARY REASON FOR PURCHASING THE RAV4 HYBRID AND UPON DOING MY RESEARCH I SEE THIS IS A PROBLEM FOR MANY RAV4 OWNERS. WITH A NEW 30 THOUSAND DOLLAR CAR HAVING THIS MUCH OF A FLUCTUATION IN ESTIMATED AND ACTUAL RANGE MEANS THAT THERE IS A DIFFERENCE OF OVER 100 MPG MISSING FROM THE RANGE. I DO NOT TRUST THE VEHICLE AND HOW IT REPORTS ITS INFORMATION AND DON'T FEEL COMFORTABLE ENOUGH TO TAKE A FAMILY TRIP AS I CAN'T TELL WHAT THE TRUE RANGE OF MY VEHICLE IS. IT IS STATED THAT TOYOTA IS LOOKING INTO THE ISSUE BUT THAT THEY SENT THE NOTICE OUT TO DEALERS AND SERVICE DEPARTMENTS, THIS SHOULD HAVE BEEN DISCLOSED BEFORE PURCHASING THE VEHICLE AND THIS IS NOT RIGHT AS FAR AS BUSINESS PRACTICES GO. ASIDE FROM THAT THE FACT THAT I DON'T GET TO FILL A FULL TANK THANK I PAID FOR BECAUSE OF THE SYSTEM OR DESIGN IS NOT OK. PLEASE HELP TO REMEDY THIS. I ALSO VIDEOTAPED MY FIRST TANK FILL UP WITH VIN EVIDENCE THAT THE VEHICLE IS MINE.

2020 RAV4 HYBRID XSE WILL NOT FILL TO A FULL TANK OF FUEL AFTER COUNTLESS REPEATED ATTEMPTS. THE OWNERS MANUAL STATES IT'S A 14.5 GALLON TANK AND ONCE THE LOW FUEL LIGHT COMES ON YOU SHOULD HAVE ABOUT 2.2 GALLONS OF RESERVE FUEL. I AM UNABLE TO GET EVEN CLOSE TO THE 12.3 GALLONS GIVE OR TAKE IT SHOULD NEED. I CAN ONLY PUMP AROUND 9 GALLONS OF FUEL. THIS LEAVES ME WITH ONLY GETTING A RANGE OF 350+ MILES TO A TANK. ALSO THIS ISSUE WAS DISCOVERED IN 2019 AND NO ONE LET ME KNOW MY 2020 WOULD BE AFFECTED BY THIS WHEN PURCHASING. TOYOTA SHOULD HAVE MADE THIS CLEAR BECAUSE IT WOULD HAVE CHANGED MY DECISION. ALSO AFTER REPEATED ATTEMPTS AT THE DEALERSHIP THEY SAID THEY HAVE NO FIX FOR THIS ISSUE AT THE TIME.

THIS IS FOR A 2020 RAV4 HYBRID, THE NTHSA SYSTEM SEEMS TO BE LUMPING THIS TOGETHER WITH THE REGULAR RAV4. THE FUEL TANK HAS ISSUES ACCEPTING FUEL UP TO THE LEVELS SPECIFIED IN THE MANUAL OR THE CALIBRATION OF THE FUEL LEVEL SENSOR IS OFF. PER THE OWNERS MANUAL PROVIDED BY TOYOTA WHEN THE REFUEL LIGHT ILLUMINATES THE CAR HAS APPROXIMATELY 2.2 GALLONS OF FUEL REMAINING. WHEN THIS LIGHT ILLUMINATES I AM ONLY ABLE TO FILL THE CAR WITH 9-10 GALLONS OF FUEL. THE TANK CAPACITY IS 14.5 GALLONS SO THE CAR IS MISSING 2.3-3.3 GALLONS OF FUEL EVERY FILL UP. THE FUEL GAUGE DOES NOT READ FULL AT THIS POINT EITHER. TO GET THE MISSING FUEL INTO THE VEHICLE YOU CAN SLOWLY "TOP OFF" UNTIL THE CORRECT AMOUNT OF FUEL HAS BEEN ADDED BUT THIS BECOMES A SAFETY CONCERN AS THE PUMPS SAFETY MECHANISMS CONSTANTLY ENGAGE MAKING IT IMPOSSIBLE TO TELL WHEN THE TANK IS ACTUALLY FULL AND WHEN IT WILL BEGIN SPEWING OUT THE EXTRA FUEL ON TO THE GROUND. I WATCHED THE FIRST FILL AT THE DEALERSHIP AND THIS DID NOT OCCUR. THE ISSUE SLOWLY PROGRESSED IN THE FOLLOWING FILLS AND NOW OCCURS DURING EVERY FILL.