I PURCHASED MY 2018 RAV4 IN NOVEMBER 2019. I HAD THE CAR FOR ABOUT 3 MONTHS WHEN I DROVE TO WORK, THE CAR ACTED SLUGGISH, WAS PRESSING ON THE GAS PEDAL BUT WASN'T GOING FASTER. THEN I HAD TO GO TO BANK, MY CAR WOULDN'T MOVE THE RPMS WENT UP TO 5 BUT CAR DIDNT MOVE, FINALLY CAR JUMPED SO I PRESSED ON GAS AN IT TRIED TO STALL SO …
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I PURCHASED MY 2018 RAV4 IN NOVEMBER 2019. I HAD THE CAR FOR ABOUT 3 MONTHS WHEN I DROVE TO WORK, THE CAR ACTED SLUGGISH, WAS PRESSING ON THE GAS PEDAL BUT WASN'T GOING FASTER. THEN I HAD TO GO TO BANK, MY CAR WOULDN'T MOVE THE RPMS WENT UP TO 5 BUT CAR DIDNT MOVE, FINALLY CAR JUMPED SO I PRESSED ON GAS AN IT TRIED TO STALL SO I LET OFF, THEN CAR ACTED LIKE IT HAD POWER AGAIN THE CAR DID THIS ALL THE WAY TO BANK. IT SAT IDEAL WHILE I WAS AT THE BANK I NOTICED THE CAR SMELLED GASSY, THEN IT DID THE SAME ALL THE WAY BACK TO WORK. WHEN I GOT BACK TO WORK I CALL THE DEALERSHIP IN ENID WHERE I GOT IT AND HE EVEN SAID I MAY BE MY FUEL PUMP. LATER THAT DAY MY CAR SEEMED FINE. NOW IT FEELS LIKE IT WILL JUMP, SLUGGISH, OR STALLS LIKE IT DOESN'T GET GAS WHEN I HAVE A FULL TANK. I HAD GREAT GAS MILEAGE NOW IT TAKES 20 BUCK FOR 20 MILES NO JOKE. I CALLED THE TOYOTA DEALERSHIP IN AMARILLO TX 4 DAYS AGO ABOUT CHANGING MY PUMP, SO SHOWS I HAD ISSUES LONG BEFORE I GOT SENT THE RECALL MESSAGE FROM A FRIEND. I CALL TOYOTA DEALERSHIP IN ENID OK WHERE I GOT THE CAR AND HAVE PLANS TO TAKE IT IN ON THE 19TH TO BE LOOKED AT.
NHTSA ODI #11316432
Mileage unknown · Feb 26, 2020
Unknown Or Other
I WENT TO THE DEALERSHIP FOR ANOTHER REASON BUT I HAPPENED TO TELL THE SALESPERSON THAT I WAS VERY DISSATISFIED WITH THE FUEL SAVINGS. MY IN-TOWN AVERAGE IS 18.3 AND THE INTERSTATE FUEL ECONOMY IS 22.4 MPG. HE TOLD ME I SHOULD BE GETTING 30 MILES PER GALLON. NOT HAPPENING!!! I BOUGHT THIS SUV FOR TRAVELING. THAT'S NOT AN OPTION…
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I WENT TO THE DEALERSHIP FOR ANOTHER REASON BUT I HAPPENED TO TELL THE SALESPERSON THAT I WAS VERY DISSATISFIED WITH THE FUEL SAVINGS. MY IN-TOWN AVERAGE IS 18.3 AND THE INTERSTATE FUEL ECONOMY IS 22.4 MPG. HE TOLD ME I SHOULD BE GETTING 30 MILES PER GALLON. NOT HAPPENING!!! I BOUGHT THIS SUV FOR TRAVELING. THAT'S NOT AN OPTION WITH THIS FUEL MILEAGE!
NHTSA ODI #11311565
160 miles · Feb 20, 2020
Electrical SystemUnknown Or Other
NEXT DAY AFTER I BOUGHT THE VEHICLE, I BROUGHT THE SUV BACK TO THE DEALER (CENTENNIAL TOYOTA OF LAS VEGAS ) WITH PROBLEM ON THE GATE OPENER. DEALER REPLACED THE CONTROL MODULE IN THE REAR VIEW MIRROR BUT THE PROBLEM DID NOT GET RESOLVED. BROUGHT IT BACK TO THE DEALER AGAIN AND THE TECHNICIAN CAME WITH ME TO REPROGRAM THE CONTROL…
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NEXT DAY AFTER I BOUGHT THE VEHICLE, I BROUGHT THE SUV BACK TO THE DEALER (CENTENNIAL TOYOTA OF LAS VEGAS ) WITH PROBLEM ON THE GATE OPENER. DEALER REPLACED THE CONTROL MODULE IN THE REAR VIEW MIRROR BUT THE PROBLEM DID NOT GET RESOLVED. BROUGHT IT BACK TO THE DEALER AGAIN AND THE TECHNICIAN CAME WITH ME TO REPROGRAM THE CONTROL BUT CANT RESOLVED THE PROBLEM. I WAS TOLD THAT I NEED TO BUY A REMOTE CONTROL FOR THE GATE COMPATIBLE WITH THE SUV CONTROL SYSTEMS. WE HAVE TWO GATES WHICH MEANS T I HAVE TO BUY THE CONTROLS. I TRIED TO RETURN THE VEHICLE BUT THE NEXT DAY I FOUND THE VEHICLE IN MY DRIVE WAY, WITH A NOTE SAYING THE PROBLEM WAS ON THE GATE. STILL FURTHER MADE THE COMPLAIN TO THE MAIN TOYOTA MANUFACTURERS OFFICE TO NO AVAIL, STILL INSISTING THAT THE PROBLEM WAS IN THE GATE CONTROL. HOWEVER THE CONTROL BUTTON FOR THE GARAGE WORK PROPERLY. STILL THE PROBLEM IS UNRESOLVED AT THIS MOMENT.
NHTSA ODI #11310436
31,064 miles · Jan 14, 2020
Unknown Or Other
I WAS DRIVING ON THE TURNPIKE FROM FT. LAUDERDALE, FL TO OCALA, FL, WHEN I REACH THE KISSIMMEE AREA, THE DRIVER SIDE DOOR OPENED BY ITSELF. I HELD THE DOOR WHILE CONTINUING TO DRIVE TO A SAVE AREA. THIS WAS A CONSTRUCTION AREA, SO I DROVE FOR APPROXIMATELY 1 MILE OR 1-1/2 MILE AND ENTER BETWEEN THE CONSTRUCTION DRUMS TO PARK…
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I WAS DRIVING ON THE TURNPIKE FROM FT. LAUDERDALE, FL TO OCALA, FL, WHEN I REACH THE KISSIMMEE AREA, THE DRIVER SIDE DOOR OPENED BY ITSELF. I HELD THE DOOR WHILE CONTINUING TO DRIVE TO A SAVE AREA. THIS WAS A CONSTRUCTION AREA, SO I DROVE FOR APPROXIMATELY 1 MILE OR 1-1/2 MILE AND ENTER BETWEEN THE CONSTRUCTION DRUMS TO PARK AND PROPERLY CLOSE AND LOCK THE DOOR. IT WAS A VERY FRIGHTENING AND TENSE MOMENT.
NHTSA ODI #11299245
29,400 miles · Dec 19, 2019
Unknown Or Other
I WAS ALONE AROUND 630PM DRIVING STRAIGHT EAST ON I10 TWIN SPANS IN THE LEFT LANE GOING 70ISH MPH WHEN I HEARD A LOUD POP SOUND. OVERHEAD I COULD HEAR A LITTLE WHISTLING AND RATTLING COMING FROM THE SUNROOF SHADE THAT WAS CLOSED. I QUICKLY GOT INTO THE RIGHT LANE AND SLOWED TO ABOUT 50 MPH. I IMMEDIATELY STOPPED AT THE TOYOTA DE…
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I WAS ALONE AROUND 630PM DRIVING STRAIGHT EAST ON I10 TWIN SPANS IN THE LEFT LANE GOING 70ISH MPH WHEN I HEARD A LOUD POP SOUND. OVERHEAD I COULD HEAR A LITTLE WHISTLING AND RATTLING COMING FROM THE SUNROOF SHADE THAT WAS CLOSED. I QUICKLY GOT INTO THE RIGHT LANE AND SLOWED TO ABOUT 50 MPH. I IMMEDIATELY STOPPED AT THE TOYOTA DEALERSHIP FOR THEM TO REVIEW THE VEHICLE. THEY CLAIM A ROCK HIT THE GLASS, HOWEVER, THERE WAS NO ONE IN FRONT OF ME TO THROW UP A ROCK. IT WAS NOT RAINING. IT WAS SLIGHTLY WINDY. THIS OCCURRED ON TUESDAY, DECEMBER 17, 2019.
NHTSA ODI #11290102
16,000 miles · Dec 2, 2019
Electrical SystemUnknown Or Other
THE LANE DEPARTURE WARNING SYSTEM WORKS INTERMITTENTLY AT NIGHT ON A WET ROADWAY. THE VEHICLE WAS ON A FOUR LANE ROAD WITH TWO LANES IN EACH DIRECTION. SPEED WAS AROUND 45MPH. LANE DEPARTURE WARNING WORKS ABOVE APPROXIMATELY 32MPH. THE SYSTEM WOULD NOT RECOGNIZE THE WHITE SHOULDER LINE ON THE RIGHT HAND SIDE OF THE VEHICLE OR TH…
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THE LANE DEPARTURE WARNING SYSTEM WORKS INTERMITTENTLY AT NIGHT ON A WET ROADWAY. THE VEHICLE WAS ON A FOUR LANE ROAD WITH TWO LANES IN EACH DIRECTION. SPEED WAS AROUND 45MPH. LANE DEPARTURE WARNING WORKS ABOVE APPROXIMATELY 32MPH. THE SYSTEM WOULD NOT RECOGNIZE THE WHITE SHOULDER LINE ON THE RIGHT HAND SIDE OF THE VEHICLE OR THE DOTTED WHITE LINE ON THE LEFT HAND SIDE OF THE LANE. THIS WAS THE SECOND TIME THIS HAD HAPPENED TO ME. THE OTHER TIME WAS APPROXIMATELY A MONTH AGO.
NHTSA ODI #11286289
10 miles · Oct 2, 2019
Unknown Or Other
DASHBOARD LIGHTING IS INADEQUATE!!!! UNABLE TO READ SPEEDOMETER AND OTHER INFO IN BRIGHT AMBIENT DAYLIGHT
NHTSA ODI #11265529
6 miles · Jul 15, 2019
Unknown Or Other
SUDDEN SUNROOF EXPLOSION DRIVING ABOUT 10 OR 15 MIN. JUST ENTERED I75 NORTH, WHEN LOUD EXPLOSION HEARD SOMETHING ROLLIN ON THE ROOF LOOKED AROUND NO PERSON ON THE HIGHWAY AND NO CARS OR TRUCKS NEAR ME AND REALIZED WHAT HAD OCCURED OFF AT NEXT EXIT WENT DIRECTLY TO MY TOYOTA DEALER
NHTSA ODI #11232070
12,400 miles · Jun 12, 2019
Unknown Or Other
THE SUN ROOF SUDDENLY EXPLODED, WHILE WE WERE DRIVING 55 MILES AN HOUR, STRAIGHT, ON THE HIGHWAY. LUCKILY WE HAD THE INNER ROOF SHIELD CLOSED, OTHERWISE THE BROKEN GLASS WOULD HAVE FALLEN INTO THE CAR AND ONTO THE DRIVER / PASSENGER, PUTTING US AT SERIOUS RISK OF AN ACCIDENT. THERE WAS NO SIGN OF ANYTHING HITTING THE ROOF... A…
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THE SUN ROOF SUDDENLY EXPLODED, WHILE WE WERE DRIVING 55 MILES AN HOUR, STRAIGHT, ON THE HIGHWAY. LUCKILY WE HAD THE INNER ROOF SHIELD CLOSED, OTHERWISE THE BROKEN GLASS WOULD HAVE FALLEN INTO THE CAR AND ONTO THE DRIVER / PASSENGER, PUTTING US AT SERIOUS RISK OF AN ACCIDENT. THERE WAS NO SIGN OF ANYTHING HITTING THE ROOF... AND AFTER WE PULLED OVER TO SAFETY, WE NOTICED THAT THE BROKEN GLASS THAT WAS STILL ATTACHED TO THE ROOF WAS BENT OUTWARDS (SEE ATTACHED PICTURES). WHEN IT EXPLODED, WE WEREN'T OPENING ANY WINDOWS, IT WASN'T RAINING, AND THE OUTSIDE TEMPERATURE WAS ABOUT 70 DEGREES. THE FAILURE HAPPENED OUT OF THE BLUE.
NHTSA ODI #11219580
7 miles · May 22, 2019
SteeringUnknown Or Other
THE LINE DEPARTURE ALERT / STEERING ASSIST BUZZER IS NOT WORKING OR NOT LOUD ENOUGH TO BE HEARD. OCCASIONALLY WHEN DRIVING FOR HOURS ON FREEWAYS I MAY GET DROWSY, SO I BOUGHT THE NEW RAV4 AND SPECIFICALLY CHOSE A MODEL WITH LDA/SA HOPING THAT IT ASSISTS ME. AFTER DRIVING OVER 1000 MILES BETWEEN THE CITIES, I AM COMPLETELY DISAP…
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THE LINE DEPARTURE ALERT / STEERING ASSIST BUZZER IS NOT WORKING OR NOT LOUD ENOUGH TO BE HEARD. OCCASIONALLY WHEN DRIVING FOR HOURS ON FREEWAYS I MAY GET DROWSY, SO I BOUGHT THE NEW RAV4 AND SPECIFICALLY CHOSE A MODEL WITH LDA/SA HOPING THAT IT ASSISTS ME. AFTER DRIVING OVER 1000 MILES BETWEEN THE CITIES, I AM COMPLETELY DISAPPOINTED WITH THIS FEATURE. IT SUPPOSED TO ALERT ME WHEN THE CAR DRIVES OVER THE LINES WITH A BUZZER AND GENTLE NUDGE TO THE STEERING WHEEL. I CANNOT HEAR THE BUZZER AND FEEL ANY ACTION ON THE STEERING WHEEL. I WENT TO THE CULVER CITY TOYOTA DEALER TWO TIMES IN ATTEMPTING TO HAVE THIS PROBLEM FIXED. BOTH TIMES I HAVE BEEN TOLD THAT THE SYSTEM WORKS AS DESIGNED. DURING A TEST DRIVE WITH THE MASTER TECHNICIAN, WITH RADIO OFF, AT SPEED LESS 50MPH, SO WITH THE MINIMAL ROAD NOISE, I COULD NOT HEAR THE BUZZER. I DO CLEARLY HEAR THE BUZZER OF THE PARKING SONAR OR PRE-COLLISION WARNING. SO THIS IS AT BEST USELESS FEATURE, AT WORST IT IS A DISTRACTION WHEN TRYING TO MAKE IT WORK AT A HIGHWAY.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2018 RAV4 vehicles. Certain replacement 12-volt batteries may not fit properly in the battery tray, allowing the battery to move and contact the hold-down bracket, possibly causing a short circuit.
Consequence & remedy
Consequence: A battery short circuit increases the risk of a fire.
Remedy: Dealers will replace the battery clamp sub-assembly, battery tray, and positive terminal cover, free of charge. Owner letters were mailed December 27, 2024, to 2013-2014 RAV4 owners. Additional owner notification letters will be mailed in phases, phase 2 will begin on May 14, 2025, and phase 3 in late July 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 23TB13 and 23TA13.
Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota Camry, Corolla, Rav4, Sienna, and Yaris iA vehicles equipped with factory-installed floor mats. The load carrying capacity modification label may be incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An incorrect label may lead to unintentionally overloading the vehicle, increasing the risk of a crash.
Remedy: SET will notify owners and provide a corrected label for placement over the inaccurate label, free of charge. The recall began August 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371. SET's number for this recall is SET19A.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.
Remedy: Toyota will notify owners and provide them with corrected labels, free of charge. The recall began on January 23, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE21005 · Battery Hold Down Bracket Thermal Events
Opened Feb 25, 2021 · Closed Aug 12, 2024
Status: closed (inferred from source dates) · Electrical SYSTEM:12V/24V/48V Battery
The Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE) to understand the contributing factors and frequency of vehicle fires originating from the battery region of the engine compartment in Model Year (MY) 2013-2018 Toyota RAV4 vehicles on 25 February 2021. At the time of opening, ODI attributed eleven allegations and additional EWR events to this PE. PE21005 focused on replacement batteries installed in the subject vehicles. No reported fire event identified in PE21005 involved the originally supplied 12V battery. The reported fires took place in vehicles known to contain aftermarket batteries or whose age exceeded the expected life of the original equipment battery. ODI identified battery dimensioning as it relates to the battery retention system (hold down bracket, radiator support bolt, J-hook, and battery tray) as the main factor set in the contact between the battery hold down bracket contacting the positive terminal of the 12V battery. The subject vehicles carried over the same battery tray and retention system from the prior generation (MY2006 – MY2012) of RAV4 vehicles. However, the subject vehicles were equipped with a dimensionally smaller battery (Group 35) than the prior generation (Group 24F). The smaller- length measurement in the Group 35 battery size in a battery tray originally designed to fit a Group 24F battery contributed to increased potential for battery movement which was exacerbated by the diversity in aftermarket battery configuration and irregularities intrinsic to battery replacement procedures. Battery movement coupled with the proximity of the B+ terminal on the battery and the grounded electrically conductive hold down bracket set the stage for a short to ground leading to an engine stall (if in operation) followed by a vehicle fire. This investigation was not able to classify the installation status, battery size, or cause of every allegation due to the fire event causing damage to the area, inaccessible vehicle, modification to the battery retention system after the event, and/or inconclusive photographic evidence. Toyota's investigation of the issue identified aftermarket battery catalogs that listed an improper battery replacement size (Group 26R) that would nevertheless fit into the subject vehicles whose battery retention system is incapable of reliably restraining a Group 26R battery. On 18 November 2021, Toyota initiated a consumer advisory campaign (21TG01) to the subject vehicle owners, notifying them of the correct size battery and offering a free inspection of the battery and retention hardware, a caution label to affix to the hold down bracket, and a discounted replacement 12V battery. This investigation with Toyota established three broad categories to characterize the battery retention system state of a given vehicle: "correct", "minor mis-installation", and "major mis-installation". - The "correct" terminology references the front bolt, bracket, and J-hook installed in a position not in contact with the positive battery terminal and the front bolt torqued to 17 Nm and the J-hook engaged with the tray hole and torqued to 4.9 Nm. - A "minor mis-installation" would describe the three retention components installed in the prescribed location, however not to the correct torque values. - The "major mis-installation" condition would constitute a retention component missing or disconnected from the system. Toyota's own testing used five exemplar batteries installed on a subject vehicle in each battery categorization resulted in: - Contact between the B+ terminal and hold down bracket in "major mis-installations" - Movement of the battery in "minor mis-installations" - No observable motion in "correct" installations. ODI conducted its own evaluation of the Toyota- specified replacement battery and 5 aftermarket Group 35 batteries. The six batteries tested conformed to the Group 35 Battery Council International (BCI) standard on overall dimensional tolerance and terminal location. That standard does not define the edge shape or material of battery casing. Physical interaction between the hold down bracket and the battery case and the friction between the casing material and the battery tray resulted in a large variability in movement forces required to incite movement when the battery was installed in the "correct" condition. Resulting in movement at an induced lateral load between 0.6 G and 1.91 G equivalent force across each battery. This force is higher than a typical vehicle could exert in a steady state turn and would only experience loads through brief shock or impulses. Multiple shock or impulse loads across time would contribute to a delay between the replacement battery installation and the fire event. Likelihood of a fire event increases as the installation method degraded from the "correct", to "minor mis-installation", and then to "major mis-installation". Protruding vent caps atop some of the batteries tested aided in restricting battery movement relative to the hold down. An absence of vent caps permitted additional movement. Following several discussions and vehicle inspections with ODI during this investigation, on 01 November 2023, Toyota filed a safety recall (NHTSA 23V-734) of 1,853,568 MY 2013 through MY 2018 Toyota RAV4 vehicles to reduce the risk of a vehicle fire with redesigned battery retention components. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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