2023 Toyota RAV4 Prime

In regards to recal 25TA08/25TB08, Toyota has yet to release a fix for the very critical digital instrument cluster going blank forever. I got a notice in the mail that they had a software update for me but when I was able to schedule an appointment with the dealer, the dealer advised that within 10 days of Toyota releasing the “fix” they rescinded/repealed the “fix”. So by the time I got the letter giving me hope that my car would live, I realistically had 2 days to get it in to get updated with a fix that probably wouldn’t have worked. With such a critical part/software issue, I feel Toyota is massively dragging their feet and I am driving a ticking time bomb and possibly having this car become unsafe to drive and potentially useless all together.

The instrument cluster (combination meter) failed completely and without warning, going entirely blank. This eliminated all speedometer, warning light, and indicator functionality. The failure began occurring intermittently before becoming persistent. No warning lamps or messages preceded the failure — the cluster simply went dark. The loss of speedometer functionality made the vehicle unsafe to operate, as the driver had no means of monitoring vehicle speed. The loss of all warning indicators eliminated visibility into any safety-critical vehicle alerts that may have been active during the failure periods. The problem was confirmed by the dealership and is the subject of Safety Recall 25TA08 (Combination Meter May Go Blank). The vehicle was brought to a Toyota dealership where the recall was documented and the repair was eventually completed. The replacement part required VIN-specific production and programming by Toyota, resulting in an extended out-of-service period of nearly two months at the dealership, and approximately five months from the first occurrence of the failure. During the out-of-service period, the vehicle could not pass state inspection and was legally inoperable. The component has been replaced and is no longer available for inspection.

The 12.3 inch display of the instrument panel, where the speedometer and malfunction indicator lights are shown, goes blank when I turn ON the engine. It remained blank even when I drive. It is NOT safe to drive as I will not know which part is malfunctioning. The dealer has confirmed that it is a known issue. There were NO warning lamps, messages or other symptoms of the problem prior to the failure I took the car to the Toyota Dealer in Fremont, CA in October 2025. Till today ( March 29th 2026 ) the issue has NOT been repaired yet. The dealer has mentioned that they have NOT received any Fix for this issue from the Toyota Manufacturer.

There is an active recall on this car with no available remedy. Upon starting the car, the instrument panel/instrument cluster screen remains completely black and doesn't turn on. This means there is no way to see: (a) speedometer, (b) odometer, (c) tire pressure, (d) available fuel range, (e) available EV range, (f) check engine lights or other emergency alerts, (g) lane assist, (h) drive menu settings, (i) temperature outside, (j) what gear the car is in, (k) whether the car is in EV mode or HV mode, (l) average fuel economy, (m) whether the parking break is engaged, (n) whether all seatbelts are fastened, (o) whether any doors or trunk is open, (p) battery status, and (q) oil status. To be clear, Toyota is well aware of this issue and has sent out the recall notice. Upon taking my car to the dealership, they confirmed that this is the active recall issue and there is no available remedy. If the instrument panel has not yet gone blank, there is a software update that can be given; however, if the instrument panel HAS ALREADY gone blank, there is ABSOLUTELY NOTHING THAT CAN BE DONE TO REMEDY THIS. The dealership would not release my car to me as it is not drivable. The recall has been active since SEPTEMBER 11, 2025 and there is no remedy available FIVE months later.

On Friday Jan 30 around 3pm, this Rav 4 entered the short drive way in front of the garage. The car stopped, the automatic garage door was engaged. Suddenly, the car advanced, passing through the opening garage door and into and through the back wall of the garage. This is a sustaining way for the second storey. The front of the car displaced the counters inside, demolished the kitchen, almost toppling the fridge. Given the damage to the garage done and the damage inflicted, my interpretation is that an unintended acceleration event occurred. The airbags did not deploy. My wife, [XXX] , was driving at the time and was alone in the car. The air bags did not deploy Significant damage was done to the kitchen. And because the wall was a sustaining wall, there was serious damage to the support beams throughout the house. Estimate is $118,770 plus $30,000 for the repair work in the attic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My premium plug-in hybrid SUV (RAV4 Prime XSE) has been continuously grounded at my local authorized Toyota Service Center since December 29, 2025, due to Safety Recall 25TA08 (NHTSA Campaign 25V-595). The 12.3-inch digital instrument panel in my vehicle had failed completely, removing access to the speedometer, system warnings, tire pressure alerts, and other critical information, which poses a severe risk of crash or injury. As of today February 5th, 2026, my vehicle has been out of service for over 37 consecutive days with no available remedy or estimated repair date. This constitutes an unreasonable delay in repair and a failure by the manufacturer to remedy a safety defect in a timely manner as required by the National Traffic and Motor Vehicle Safety Act (49 U.S.C. § 30120), to my best understanding. This grounding has created a severe family hardship primarily because this is our only vehicle. We are a family of three, including a [XXX] toddler with daily transportation needs. Toyota’s attempts to mitigate our hardship have been substandard: (1) Initially, I was provided an economy SUV (Corolla Cross) which I was forced to return on January 16th because the dealership allowed the temporary registration to expire; (2) I was then downgraded to an economy sedan (Corolla) which was unfit for local winter conditions (snow and ice) and failed to meet the safety and transportation needs of my toddler; and (3) Only on February 5th was I offered a gas-powered RAV4. Despite owning a premium plug-in hybrid, I have now been forced to pay unfairly for gasoline for 37+ days due to Toyota's inaction. Because my vehicle is unsafe to drive and the manufacturer cannot provide a timely fix, I am formally requesting a prompt manufacturer action in the form of a prompt repair or a fair repurchase (buyback) to resolve this ongoing safety and financial burden. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)