2023 Toyota RAV4 Prime

There is an active recall on this car with no available remedy. Upon starting the car, the instrument panel/instrument cluster screen remains completely black and doesn't turn on. This means there is no way to see: (a) speedometer, (b) odometer, (c) tire pressure, (d) available fuel range, (e) available EV range, (f) check engine lights or other emergency alerts, (g) lane assist, (h) drive menu settings, (i) temperature outside, (j) what gear the car is in, (k) whether the car is in EV mode or HV mode, (l) average fuel economy, (m) whether the parking break is engaged, (n) whether all seatbelts are fastened, (o) whether any doors or trunk is open, (p) battery status, and (q) oil status. To be clear, Toyota is well aware of this issue and has sent out the recall notice. Upon taking my car to the dealership, they confirmed that this is the active recall issue and there is no available remedy. If the instrument panel has not yet gone blank, there is a software update that can be given; however, if the instrument panel HAS ALREADY gone blank, there is ABSOLUTELY NOTHING THAT CAN BE DONE TO REMEDY THIS. The dealership would not release my car to me as it is not drivable. The recall has been active since SEPTEMBER 11, 2025 and there is no remedy available FIVE months later.

I'm experiencing an intermittent malfunction of the combination meter (speedometer), as described in NHTSA Recall 25V595. I contacted my local dealer, who confirmed no resolution was available at this time. I contacted Toyota customer care who also confirmed no resolution at this time. They indicated my only option was to seek a Toyota loaner vehicle and then request reimbursement for that expense after returning the car. I received this recall notice from Toyota in November 2025. They indicated on this notice that they estimate the remedy may be available by December 2025. It is now February of 2026 with no remedy identified. As indicated in this recall notice, driving my vehicle without a functioning instrument panel is unsafe - "increased risk of crash or injury" Per the last paragraph in the notice, I am filing my complaint with NHTSA because I feel they have failed to provide a remedy to this defect within a reasonable time, as this is a crucial safety related system, and I cannot safely operate this vehicle without a functioning instrument panel.

I purchased a new 2023 Toyota RAV4 Prime on March 30, 2023. During the summer of 2025, the vehicle's instrument panel began to fail and by October it completely failed. This component is digital and when it fails, drivers have no access to a vehicle's speed, fuel, temperature and other important matters. The failure is the subject of a Safety Recall issued in September of 2025, because the lack of access to this information can lead to accidents. I took my car to my dealer on October 15, 2025 and learned they expected to have a repair available by December of 2025. I left my car with the dealer, as it was deemed unsafe to drive, and was given a loaner car. By December, it became clear that Toyota could not fix my car. I filed a claim with Toyota USA (the brand, not the dealership) requesting they either a) buy it back from me or b) provide me with a comparable replacement vehicle. Toyota denied this claim. Another month has passed since then with no repair to the car. My dealer, Ventura Toyota, has attempted to repair the defect by replacing the faulty part with a new one, but Toyota USA refused to release a new part. I have read that Toyota may be withholding the repair to reserve new parts for new vehicles under production, thus making owners like myself wait longer for a repair. Since Toyota is unable to repair my vehicle, I am requesting Toyota purchase the car back from me and compensate me for additional expenses, such as the costs of all OEM accessories added to the car by the dealer.

I own a 2023 Toyota RAV4 XSE that currently has an active safety recall related to the instrument cluster/speedometer display going blank. My vehicle is experiencing this issue — the speedometer/instrument screen has gone completely blank, preventing me from seeing my speed, warning lights, or critical vehicle information while driving. I contacted my Toyota dealership and was informed that this is a known recall issue and that I should contact Toyota Customer Care. Toyota Customer Care confirmed there is currently no repair or fix available for this recall and advised me to obtain a loaner vehicle through the dealership due to the safety concern. When I contacted the dealership again, they stated they have no loaner vehicles available and could not provide alternative transportation. As a result, I am left with a vehicle that may be unsafe to operate due to the lack of a functioning speedometer and safety warning indicators, with no remedy or interim solution provided. This situation presents a significant safety risk to myself, passengers, and other drivers. I am submitting this complaint because there is an active safety recall affecting a critical safety system, the defect is currently occurring in my vehicle, and no repair or reasonable interim solution has been made available.

The digital instrument cluster display failed completely while the vehicle was in operation. The speedometer, warning indicators, and safety alerts were not visible, making it unsafe to drive due to inability to monitor speed or receive critical warnings. There were no prior warning messages before the failure occurred. The vehicle was inspected by an authorized Toyota dealer, Toyota of Temecula, who confirmed instrument cluster failure. The vehicle has been out of service since November 25, 2025. The dealership has ordered a replacement instrument cluster, but the current estimated availability is May 2026. The vehicle remains unusable due to the safety risk created by the failed display.

The dashboard screen (which shows all data, including speed, gas, charge, etc) has been completely blank/black regularly and will stay that way for days. There is no way to know how fast we are going, how much charge the car has, if there are engine issues, etc. This has been happening for a few months now. The car has not yet been to the dealer to be seen but will be soon. I found many reports of this same thing in the same models and years on reddit and other places on the internet.

The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure.

I am reporting an unresolved safety defect involving the 12.3-inch instrument panel display on my Toyota RAV4 Prime, which is the subject of NHTSA Recall 25V595 (Manufacturer Recall 25TB08). The defect affects the LED digital display that provides critical driver information, including vehicle speed, warning indicators, and operating status. Initially, the display would intermittently go blank at startup and sometimes return during the drive. However, the condition has progressively worsened. The instrument panel display has now been completely blank and unresponsive for over three consecutive days and has not returned at all, including after multiple drive cycles. As a result, the vehicle cannot display critical operating information or malfunction indicators. This issue was first reported to an authorized Toyota dealer in August, prior to the recall being issued. At that time, I was informed that I would be responsible for replacing the entire display/instrument system at my own expense. On September 11, 2025, Toyota issued Recall 25V595 acknowledging that the instrument panel display may be blank at startup and stating that operating the vehicle in this condition reduces the ability to see malfunction indicators and could increase the risk of a crash or injury. The vehicle was most recently serviced on December 19, at which time the dealer confirmed that the issue is related to the recall and that no remedy is currently available. The recall remains incomplete, and Toyota has not provided a repair, interim solution, loaner vehicle, or timeline for resolution. Because the instrument panel display is completely nonfunctional, the vehicle cannot be safely operated. The lack of a remedy for a safety-related defect affecting a core vehicle safety system has exceeded a reasonable timeframe. I am requesting NHTSA review and intervention.