2021 Toyota RAV4 Prime

The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. A local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Went to unplug my charger from 2021 RAV4 prime in May 2023 which was who installed this 220 outlet. He confirms the 220 outlet which was installed previous yr is safe, correcoutside in NH. I found handle of charger was extremely hot to touch and it would not release from car. Locked and unlocked vehicle again with key fob but still it would not release. Also attempted to lock /unlock using door switch with no success. Due to the extreme heat of charger at both ends I needed to get something to protect hand from heat. I unplugged charger from the 220 outlet installed by electrician for this car but the charger handle would not release from car until it cooled which took between 5- 10 minutes. Brought back electrician t for job and working but reported the charger was so hot the heat affected the plug.I am lucky the house and car did not ignite. I used my level 1 charger for next 2 months as I was still afraid of fire from the April hot level 2 charger on both ends incident. Eventually with electrician’s knowledge & comfort with this 220 outlet also knowing we have 2 electric boxes for load of house I purchased a new level 2 charging system in June. All has been working as expected. July I happened to see in my Toyota app a notice there is a safety recall for a potential fire risk. I was not sent any notice and lucky I saw this in the Toyota app. I called Toyota to report my incident there was no concern to make a report of my incident they only stated this fire risk is when charging below 41 degrees and they are hoping for Q4th 2023 fix. There was no concern for what if temps had dropped, financial burden it placed having to purchase new charging station, bringing out electrician again or that I live in North where temps are below 41 months at a time.I had this issue in May when temps were below 41 and haven’t charged below this temp since it’s summer. I do not dare charge overnight when electric supply is more economical as temps can drop.

May 29 2022 I parked my new RAV4 PRIME EV on an incline and left the vehicle running to keep the a/c cold & radio playing. The car was securely parked atop an incline facing up the incline while still running. While the vehicle sat idle I walked my dog waiting to clean up after him. He was taking a long time so I decided to turn off the vehicle. I walked over to the running vehicle in park, opened the driver door and pressed the off button to turn the vehicle off. This caused the vehicle to roll backwards down the incline while in the park position making a loud click noise. It made the click noise when initially it powered off and attempted to relax into the park position but did not catch, it clicked and began a roll backwards down the hill. I was caught in the driver's door jam and was dragged down the hill along with vehicle. While picking up speed it also made an audible clicking noise that witnesses recall coinciding with the increase in speed the noise increased in intensity. The vehicle dragged me stuck in the door jam into a busy 4 lane roadway where the driver door & my body met impact with a car resulting in the RAV4 rolled on my foot, ankle and leg resulting in severe damage. The impact was at the driver door where I was pinned causing the door to hyperextend. The RAV4 couldn't be moved once stopped due to a safety feature not allowing shifting out of park while the driver door was sensed open. I was pinned for 20 minutes+ under the front driver side wheel. The RAV4 needed to be jacked up to free me. I've since had 4 major surgerys. I paid out pocket 6k to repair the RAV4s cosmetic damage. Toyota they sent a tech to analyze the ECM which confirmed rolling backwards in park but due to my admission of reaching into the running vehicle and pressing off, I was told to refer to my owner manual. They gave excerpts citing "ready" position which is anytime the vehicle is on even accessory mode it's in the "ready" not to operate from outside the vehicle. Unsafe

The RAV4 Prime's fuel system holds 14.5 gallons, however only between 10 - 11 gallons of that is usable per the digital "miles to zero" gauge on the instrument panel. When the gauge reaches "zero" and notifies the driver to fill up, the tank only fills 10 -11 gallons and keeps 3 - 4.5 gallons in reserve. This is a big issue because the "miles to zero" gauge reads the full tank when you fill it up (approximately 550 miles), but begins to swing drastically on miles left as you drive the car to accommodate for the 10 - 11 gallons that it actually uses. It is not an accurate gauge at all. There are two (2) potential fixes from Toyota for this issue: 1. Fix it so that the digital gauge reads the "miles to zero" correctly and isn't all over the place to compensate for the 4.5 gallon reserve, as the system currently uses 10 - 11 gallons as the read for "zero" instead of the 14.5 gallons . 2. Fix the gas tank to actually make the full 14.5 gallon tank usable to the driver.

The 2021 RAV4 Prime has a known defect with the heat pump causing an alarming sound to be heard within about a 1 minute of startup. The grinding noise causes distraction as it is extremely loud and occurs generally while backing out/maneuvering in tight areas. Toyota released a Service Bulletin in their European Market in October (numbered BE-00612T-TME - "Train Horn noise" from A/C compressor when the vehicle is started), but has not made available the same fixes in the US even months later.