2020 Toyota RAV4 Hybrid

The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated while driving 50 MPH, there was an abnormal knocking sound coming from the suspension. The traction control warning light was illuminated. The contact stated that the sound was intermittent. The vehicle was taken to an unknown dealer, where it was determined that the front lower suspension arms were damaged and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that while coming to a stop on another occasion, there was an abnormal grinding sound coming from the brake area. The vehicle was not repaired after the most recent failure. The manufacturer was not informed of the failure. The contact researched and related the failure to NHTSA Campaign Number: 20V286000 (Suspension); however, the VIN was not included. The failure mileage was approximately 120,000.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated that while driving at various speeds, the vehicle hesitated to maintain automotive power. The messages "PKSB Malfunction - Visit your dealer" and "Pre-Collision System Malfunction - Visit your dealer" were displayed on the instrument panel. The contact stated that the vehicle was repaired at a local dealer for a coolant fault and parts were ordered to repair the wiring harness. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power. Several warning lights were illuminated. The vehicle was taken back to a local dealer however, the vehicle was not repaired. The contact related that failure to the Customer Support Program: 22TE09, however the warranty was not valid. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number 23V86500 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and Northridge Toyota (9550 Nordhoff St., Northridge, CA 91324) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated that on several occasions while attempting to start the vehicle, the vehicle would not start. The vehicle was jumpstarted; however, two days later the failure recurred. The vehicle was taken to a dealer twice where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred after 18 months. The vehicle was then taken to the dealer where the vehicle remained. The manufacturer was notified of the failure. The failure mileage was 33,846.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated that while the vehicle was turned off on several occasions, the liftgate button was depressed and the liftgate was partially raised before freezing. The vehicle was taken to a dealer where it was diagnosed that the driver’s side liftgate hinge had cracked and snapped, causing the liftgate to become inoperable. The vehicle was repaired. On another occasion, the liftgate failed to close fully and failed to operate as intended. The vehicle was taken back to the same dealer where it was diagnosed that the passenger’s side liftgate hinge had cracked and snapped. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated that while driving at an undisclosed speed, he became aware that the driver's side sideview mirror was vibrating excessively, distorting the image seen. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 53,000. The VIN was not available.

The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated while using the A/C, there was an abnormally foul odor coming from the vents. The vehicle was taken to a dealer where a mechanic discovered mice had entered the vehicle through an opening in the engine and that droppings were found in the air filter housing. The air filter was replaced, and the contact was advised to use Lysol spray to spray the air cabin. Upon investigation, the contact's husband discovered that the wiring was made of soy-based materials which attracted rodents to the engine. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 23,000.