NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
49 reportsClear category filter40,000 miles · Jul 13, 2019
Fuel/propulsion SystemUnknown Or OtherVehicle Speed Control
I RECEIVED THE RECALL NOTICE AND TO PREVENT AN ACCIDENT, I HAVE NOT BEEN DRIVING MY CAR. MY NEAREST DEALSHIP, WHOM I HAVE UTILIZED OFTEN, NOW ARE DISCRIMINATING BY STATING FALSE PERSONAL STATEMENTS AGAINST ME. THIS MAY BE GENDER, AGE OR RACIST BASED. SO I NEED SUPPORT TO HAVE MY CAR TOWED & HAVE HAMER TOYOTA FAIRLY & PROFESSI…
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I RECEIVED THE RECALL NOTICE AND TO PREVENT AN ACCIDENT, I HAVE NOT BEEN DRIVING MY CAR. MY NEAREST DEALSHIP, WHOM I HAVE UTILIZED OFTEN, NOW ARE DISCRIMINATING BY STATING FALSE PERSONAL STATEMENTS AGAINST ME. THIS MAY BE GENDER, AGE OR RACIST BASED. SO I NEED SUPPORT TO HAVE MY CAR TOWED & HAVE HAMER TOYOTA FAIRLY & PROFESSIONALLY COMPLETE THE SAFETY RECALL REPAIRS. I HAVE BEEN AT THE DEALSHIP AND ON THE PHONE WITH ALL LEVELS OF EMPLOYEES WHO HAVE BELITTLED, MADE FALSE STATEMENTS AND/ OR JUST PLAIN INHUMANE WITH NO REMEDY FOR MY 2013 TOYOTA PRIUS.
NHTSA ODI #11231657
Mileage unknown · Apr 23, 2019
Unknown Or Other
I HAVE BEEN CALLING SEVERAL TOYOTA DEALERS REGARDING THIS RECALL AND NONE OF THEM HAVE GOT TO ME WITH AN APPOINTMENT YET. I AM TIRED OF WASTING TIME WAITING FOR THEIR RESPONSES FOR A COUPLE OF MONTHS.
NHTSA ODI #11203211
53,000 miles · Apr 13, 2019
Unknown Or Other
4 OR 5 TIMES SINCE I HAD THE RECENT HYBRID SOFTWARE UPDATE, I'VE HAD TROUBLE STARTING THE CAR, ESPECIALLY WHEN THE LIGHTS ARE SET TO AUTO OR ON, WHEN FIRST STARTING IN THE MORNING. SOMETIMES TURNING THE LIGHTS OFF ENABLES STARTING, BUT NOT ALWAYS. MY TOYOTA DEALER CHECKED THE BATTERY AND ELECTRICAL AND SAID ALL IS NORMAL - BUT I…
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4 OR 5 TIMES SINCE I HAD THE RECENT HYBRID SOFTWARE UPDATE, I'VE HAD TROUBLE STARTING THE CAR, ESPECIALLY WHEN THE LIGHTS ARE SET TO AUTO OR ON, WHEN FIRST STARTING IN THE MORNING. SOMETIMES TURNING THE LIGHTS OFF ENABLES STARTING, BUT NOT ALWAYS. MY TOYOTA DEALER CHECKED THE BATTERY AND ELECTRICAL AND SAID ALL IS NORMAL - BUT IT'S CLEARLY NOT.
NHTSA ODI #11195984
110,000 miles · Feb 27, 2019
Unknown Or Other
THE CAR BURNS OIL FOR NOT REASON. BETWEEN OIL CHANGES I WILL GO THROUGH 2 QUARTS OF OIL THAT I HAVE TO ADD. OTHER PRIUS OWNERS HAVE THE SAME ISSUES. I ONLY HAVE 120,000 MILES ON IT.
NHTSA ODI #11182822
Mileage unknown · Dec 10, 2018
Unknown Or Other
TOYOTA HAS ISSUED A RECALL WITH NO REMEDY. THEY SAY THERE IS A POSSIBILITY THE CAR COULD STALL AT HIGH SPEEDS AND INCREASE THE LIKELIHOOD OF A CRASH. I HAVE SMALL CHILDREN AND PLAN TO TRAVEL OVER THE HOLIDAYS. I AM AFRAID TO DRIVE THIS CAR. WE HAVE FOLLOWED THE PREVIOUS RECALL NOTICES.
NHTSA ODI #11157341
80,000 miles · Nov 11, 2018
Electrical SystemEngineStructureFire
I WAS DRIVING DOWN A CITY ROAD AT 25-30 MPH AT DUSK (5:15PM), AND WITH MY HEADLIGHTS ON. THE FIRST INDICATION OF A PROBLEM WAS THE SMELL OF BURNING RUBBER WHEN I TURNED ON THE HEATER. ASSUMING THE PROBLEM WAS WITH ANOTHER VEHICLE AHEAD OF ME, I TURNED OFF THE HEATER AND KEPT DRIVING. A MILE LATER, AS I WAS NEARING MY DESTINATION…
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I WAS DRIVING DOWN A CITY ROAD AT 25-30 MPH AT DUSK (5:15PM), AND WITH MY HEADLIGHTS ON. THE FIRST INDICATION OF A PROBLEM WAS THE SMELL OF BURNING RUBBER WHEN I TURNED ON THE HEATER. ASSUMING THE PROBLEM WAS WITH ANOTHER VEHICLE AHEAD OF ME, I TURNED OFF THE HEATER AND KEPT DRIVING. A MILE LATER, AS I WAS NEARING MY DESTINATION, I NOTICED SEVERAL WARNING LIGHTS TURN ON (SKID LIGHT AND EXCLAMATION MARK LIGHT) AND THE STEERING BECAME LESS RESPONSIVE. I THEN SAW SMOKE EMITTING FROM UNDER MY HOOD. A FEW SECONDS LATER, THE FRONT PASSENGER-SIDE CORNER OF THE CAR BURST INTO FLAMES. I MANAGED TO PULL OVER, WOKE UP MY TWO YOUNG CHILDREN FROM THEIR CAR SEATS, AND GOT EVERYONE OUT. WITHIN A MINUTE, THE ENTIRE HOOD WAS ABLAZE. GIVEN WHERE THE FIRE STARTED, I SUSPECT THE HEADLIGHT. I REPLACED IT THE DAY BEFORE. THE LIGHT SEEMED TO WORK FINE FOR 1 DAY, BUT IT IS SUSPICIOUS THAT IS ALSO THE AREA WHERE THE FIRE STARTED.
NHTSA ODI #11150819
Mileage unknown · Nov 2, 2018
Unknown Or Other
MY VEHICLE MAY NOT ENTER A FAILSAFE DRIVING MODE AS INTENDED. VEHICLE COULD LOSE POWER AND STALL ON A FREEWAY WHERE HIGHER SPEED WILL TAKE PLACE. THIS IS DANGEROUS AND MAY CAUSE A FATALITY. I AM CONCERN ABOUT THERE NOT BEING A REMEDY AS OF OCTOBER OF THIS YEAR.
NHTSA ODI #11145046
118,000 miles · Oct 7, 2018
EngineUnknown Or Other
WHILE DRIVING ON A SIDE ROAD ON 9/26/2018 I RECEIVED AN ALERT MESSAGE THAT SAID "CHECK HYBRID SYSTEM. STOP THE VEHICLE IN A SAFE PLACE." I PULLED THE VEHICLE OVER AND SHUT IT DOWN. THE VEHICLE WOULD NOT START FOR A MINUTE BUT THEN STARTED AGAIN. I CALLED THE TOYOTA DEALERSHIP WHERE I GET MY CAR SERVICED AND I ASKED THEM IF IT IS…
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WHILE DRIVING ON A SIDE ROAD ON 9/26/2018 I RECEIVED AN ALERT MESSAGE THAT SAID "CHECK HYBRID SYSTEM. STOP THE VEHICLE IN A SAFE PLACE." I PULLED THE VEHICLE OVER AND SHUT IT DOWN. THE VEHICLE WOULD NOT START FOR A MINUTE BUT THEN STARTED AGAIN. I CALLED THE TOYOTA DEALERSHIP WHERE I GET MY CAR SERVICED AND I ASKED THEM IF IT IS OKAY FOR ME TO DRIVE IT HOME SINCE I WAS 110 MILES AWAY. THEY TOLD ME IT WAS OKAY TO DRIVE AND I TOOK THE CAR TO THEM TO GET IT CHECKED OUT UPON GETTING BACK IN TOWN. THEY CONFIRMED THAT THE WARNING HAD COME ON, HOWEVER COULD NOT FIND ANYTHING TO FIX IT. SO THEY RESET THE ERROR MESSAGE AND RETURNED THE CAR TO ME. I AM AFRAID TO DRIVE THE CAR ON THE ROAD WITHOUT A FIX SINCE IT COULD STOP AT A HIGH SPEED AND CAUSE ME TO BE IN A CRASH. I AM SURPRISED HOW DOES TOYOTA HAVE A PROTOCOL TO LET USERS DRIVE A FAULTY CAR ON THE ROAD?
NHTSA ODI #11138925
77,275 miles · Jul 27, 2018
Unknown Or Other
I BOUGHT A USED 2013 TOYOTA CERTIFIED PRIUS IN 2016,AFTER USING FOR A FEW MONTHS THE CAR STALLED AT THE MIDDLE OF THE ROAD.I HAVE IT TOWED AT BOB SMITH TOYOTA FOR REPAIRS.THE REPAIR INDICATED A REPLACEMENT OF INVERTER.THE COST OF REPAIR IS AROUND $2,000.THE CAR IS OK NOW AND RUNNING,BUT IT'S NO GUARANTEE THE THE SAME PROBLEM WIL…
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I BOUGHT A USED 2013 TOYOTA CERTIFIED PRIUS IN 2016,AFTER USING FOR A FEW MONTHS THE CAR STALLED AT THE MIDDLE OF THE ROAD.I HAVE IT TOWED AT BOB SMITH TOYOTA FOR REPAIRS.THE REPAIR INDICATED A REPLACEMENT OF INVERTER.THE COST OF REPAIR IS AROUND $2,000.THE CAR IS OK NOW AND RUNNING,BUT IT'S NO GUARANTEE THE THE SAME PROBLEM WILL HAPPEN AGAIN.I DON'T FEEL SAFE DRIVING THE CAR,AT PRESENT I BROUGHT MY CAR AT THE DEALERSHIP AGAIN FOR ANOTHER ISSUE,THE RADIO,NAVIGATION BACKUP CAMERA DOESN'T WORK,
NHTSA ODI #11114118
75,429 miles · Sep 16, 2017
Unknown Or Other
CAR LITERALLY STOPPED ON THE ROAD. IT WAS TOWED TO TOYOTA OF RIVERSIDE, CA. SAW THERE HAD BEEN A RECALL THAT THE PROBLEM WAS EXACTLY WHAT HAPPENED TO ME. ASKED THE DEALER TO CHECK THE SOFTWARE AS DESCRIBED IN THE RECALL. I WAS TOLD THAT APPLIED ONLY TO 2010-2012 VEHICLES, MINE IS A 2013. ASKED REPEATEDLY, REGARDLESS OF YEAR…
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CAR LITERALLY STOPPED ON THE ROAD. IT WAS TOWED TO TOYOTA OF RIVERSIDE, CA. SAW THERE HAD BEEN A RECALL THAT THE PROBLEM WAS EXACTLY WHAT HAPPENED TO ME. ASKED THE DEALER TO CHECK THE SOFTWARE AS DESCRIBED IN THE RECALL. I WAS TOLD THAT APPLIED ONLY TO 2010-2012 VEHICLES, MINE IS A 2013. ASKED REPEATEDLY, REGARDLESS OF YEAR TO PLEASE CHECK THIS. I HAVE HUGE CONCERNS DRIVING THIS CAR AS IT LEFT ME COMPLETELY STOPPED AND STRANDED, HAD I BEEN ON THE FREEWAY, COULD HAVE BEEN FATAL. FIRST I WAS TOLD IT WAS THE HYBRID BATTERIES HAD GONE BAD. THEN THEY SAID IT WASN'T THE BATTERIES, IT WAS A FUSE FOR THE HYBRID BATTERY. EXPLAINED MY CONCERNS THAT THIS COULD HAPPEN AGAIN IF IT TRULY WAS THE FUSE?? THEY SAID IT BECAME DISCONNECTED DUE TO VIBRATION. HOW DO YOU DRIVE AND NOT HAVE SOME VIBRATION? ASKED IF IT COULD HAPPEN AGAIN, THEY DIDN'T KNOW. ASKED REPEATEDLY TO CHECK THE SOFTWARE AS DESCRIBED IN THE RECALL. THEY SAID THEY HAD TOYOTA SAFETY INVOLVED AND THEY DID EVERYTHING THEY REQUESTED OF THEM. THIS DID NOT INCLUDE CHECKING THE SOFTWARE AS I REQUESTED, SO THEY WOULD NOT DO IT. I ENDED UP DEALING WITH THE MANAGER, DANNY BRIGGS, AND REQUESTED A COPY OF ALL THE ITEMS THAT HAD BEEN CHECKED AND DONE TO MY CAR. HE SAID HE WOULD HAVE THIS FOR ME. WHEN WE PICKED UP THE CAR, THIS WAS NOT GIVEN TO ME. MET WITH HIM, HE SAID THAT WAS ALL HE COULD DO. I TOLD HIM I WAS VERY UPSET, I FEEL LIKE I'M INVOLVED IN A TOTAL "COVER UP" SO THEY WOULDN'T HAVE TO RECALL THE 2013 PRIUS' ALSO. I WAS TOLD I COULD TRADE MY CAR IN THERE IF I DIDN'T FEEL IT WAS SAFE TO DRIVE. I HAD ASKED THEM TO CHANGE THE OIL AND CHECK MY BRAKES, THEY DIDN'T DO IT. IT WAS LIKE THEY JUST WANTED TO GET ME OUT OF THERE AND NOT DEAL WITH IT. I HAVE NEVER CONTACTED YOUR AGENCY BEFORE, BUT FEEL THAT THIS COULD END UP KILLING SOMEONE IF NOT CHECKED INTO. THANK YOU.
NHTSA ODI #11023805
Official recalls
3Jun 24, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2015 Prius and 2014-2017 Prius V vehicles not included in recall 18V-684. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
Consequence & remedy
Consequence: An unexpected hybrid power system shut down may increase the risk of a crash.
Remedy: Toyota will notify owners, and dealers will perform a software update for the hybrid system. If the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter assembly will be repaired or replaced, prior to software update. All repairs will be performed free of charge. This recall began July 24, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB10 / 20TA10.
Oct 4, 2018
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2014 Toyota Prius and 2012-2014 Toyota Prius V vehicles. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
Consequence & remedy
Consequence: If the hybrid system shuts down unexpectedly, it can increase the risk of a crash.
Remedy: Toyota will notify owners, and dealers will update the software for the motor/generator control electronic control unit (ECU) and the hybrid control ECU as necessary, free of charge. The recall began January 22, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0V. Note: The software updates in this recall are needed even if the vehicle had the software previously updated under recalls 14V-053 or 15V-449.
Feb 12, 2014
Toyota is recalling certain model year 2010 through 2014 Prius vehicles. In the affected vehicles, the Intelligent Power Module (IPM) inside the inverter module (a component of the hybrid system) contains transistors that may become damaged from high operating temperatures. If this occurs, various warning lamps will be illuminated on the instrument panel and the vehicle will have reduced power allowing it to only drive a short distance.
Consequence & remedy
Consequence: The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. The hybrid system could also shut down completely resulting in a vehicle stall, increasing the risk of a crash.
Remedy: Toyota will notify owners and dealers will update the software for both the motor/generator control electronic control unit (ECU) and the hybrid control ECU, free of charge. If an owner experiences a failure of the inverter before the vehicle receives updated software, the dealer will repair or replace the inverter assembly with a new one at no charge. The recall began on March 21, 2014. Owners may contact Toyota at 1-800-331-4331.
Additional source detail variants (2)
Hybrid Propulsion System: Inverter
Toyota is recalling certain model year 2010 through 2014 Prius vehicles. In the affected vehicles, the Intelligent Power Module (IPM) inside the inverter module (a component of the hybrid system) contains transistors that may become damaged from high operating temperatures. If this occurs, various warning lamps will be illuminated on the instrument panel and the vehicle will have reduced power allowing it to only drive a short distance.
Consequence: The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. The hybrid system could also shut down completely resulting in a vehicle stall, increasing the risk of a crash.
Remedy: Toyota will notify owners and dealers will update the software for both the motor/generator control electronic control unit (ECU) and the hybrid control ECU, free of charge. If an owner experiences a failure of the inverter before the vehicle receives updated software, the dealer will repair or replace the inverter assembly with a new one at no charge. The recall began on March 21, 2014. Owners may contact Toyota at 1-800-331-4331.
Electrical System:software
Toyota is recalling certain model year 2010 through 2014 Prius vehicles. In the affected vehicles, the Intelligent Power Module (IPM) inside the inverter module (a component of the hybrid system) contains transistors that may become damaged from high operating temperatures. If this occurs, various warning lamps will be illuminated on the instrument panel and the vehicle will have reduced power allowing it to only drive a short distance.
Consequence: The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. The hybrid system could also shut down completely resulting in a vehicle stall, increasing the risk of a crash.
Remedy: Toyota will notify owners and dealers will update the software for both the motor/generator control electronic control unit (ECU) and the hybrid control ECU, free of charge. If an owner experiences a failure of the inverter before the vehicle receives updated software, the dealer will repair or replace the inverter assembly with a new one at no charge. The recall began on March 21, 2014. Owners may contact Toyota at 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3DP23005 · Brake Actuator Valve Wear
Opened Nov 22, 2023 · No close date supplied
Status: open (inferred from source dates) · Service Brakes, Hydraulic:foundation Components; Service Brakes, Hydraulic:power Assist
The Office of Defects Investigation (ODI) has received a petition dated September 19, 2023 from the owner of a 2012 Toyota Prius V requesting that ODI reevaluate its decision to deny DP19-004. In the letter, the petitioner reported experiencing an unexpected and complete loss of brake power while driving, accompanied by multiple dashboard warning lights. This petition is based on the petitioner's direct experience and assessment that ODI closed DP19-004 because its prompting petition was withdrawn by that petitioner. ODI will review the work conducted during DP19-004 and a review of any additional related complaints and crashes via a new defect petition The petition and related materials can be reviewed at NHTSA.gov under the following ODI number:11553736.
Additional source detail variants (2)
Service Brakes, Hydraulic:foundation Components
The Office of Defects Investigation (ODI) has received a petition dated September 19, 2023 from the owner of a 2012 Toyota Prius V requesting that ODI reevaluate its decision to deny DP19-004. In the letter, the petitioner reported experiencing an unexpected and complete loss of brake power while driving, accompanied by multiple dashboard warning lights. This petition is based on the petitioner's direct experience and assessment that ODI closed DP19-004 because its prompting petition was withdrawn by that petitioner. ODI will review the work conducted during DP19-004 and a review of any additional related complaints and crashes via a new defect petition The petition and related materials can be reviewed at NHTSA.gov under the following ODI number:11553736.
Service Brakes, Hydraulic:power Assist
The Office of Defects Investigation (ODI) has received a petition dated September 19, 2023 from the owner of a 2012 Toyota Prius V requesting that ODI reevaluate its decision to deny DP19-004. In the letter, the petitioner reported experiencing an unexpected and complete loss of brake power while driving, accompanied by multiple dashboard warning lights. This petition is based on the petitioner's direct experience and assessment that ODI closed DP19-004 because its prompting petition was withdrawn by that petitioner. ODI will review the work conducted during DP19-004 and a review of any additional related complaints and crashes via a new defect petition The petition and related materials can be reviewed at NHTSA.gov under the following ODI number:11553736.
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
DP19004 · Brake Actuator Valve Wear
Opened Sep 30, 2019 · Closed Jan 21, 2021
Status: closed (inferred from source dates) · Service Brakes, Hydraulic:power Assist
On September 19, 2019, the Office of Defects Investigation (ODI) received a defect petition from Mr. Roger Hogan requesting that the Agency investigate and recall certain Toyota Prius, Prius PHV, Camry Hybrid and Avalon Hybrid vehicles for a brake actuator valve wear condition covered under Toyota Customer Support Programs ZJB and ZKK (subject CSP?s). In support of his request, the petitioner identified 117 NHTSA complaints allegedly related to the subject CSP condition, including 60 reporting crashes. On September 30, 2019, ODI opened Defect Petition DP19-004 to evaluate the petitioner?s request for an investigation. In August 2020, the petitioner notified the Agency that he was withdrawing his petition. Because the petitioner has withdrawn the petition, we are denying the petition as moot and no further analysis of this petition is necessary.NHTSA is authorized to issue an order requiring notification and remedy of a defect if the Agency?s investigation shows a defect in the design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 U.S.C. ?? 30102(a)(9), 30118. Because the petitioner has with withdrawn the petition, the petition is denied as moot. This action does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency notes that it is not required to receive a defect petition prior to opening a defect investigation and will take further action if warranted by future circumstances.
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