2003 Toyota Prius

REFERENCE INVESTIGATION # PE05029: MY TOYOTA PRIUS 2003 [XXX] GASOLINE/ ELECTRIC HYBRID VEHICLES THAT CAN BE OPERATED IN GASOLINE OR ELECTRIC MODE. ON 4 SEPARATE OCCASIONS, THE GASOLINE ENGINE SHUT DOWN SUDDENLY WITHOUT WARNING. EACH TIME I WAS DRIVING WITH THE SPEED OF HIGHWAY TRAFFIC. THE THREE PREVIOUS TIMES THE VEHICLE CONTINUED TO OPERATE USING THE ELECTRIC MODE FOR A PERIOD OF TIME AFTER THE GAS ENGINE STALLED. THIS LAST AND 4TH TIME THE VEHICLE SHUT DOWN AT THE SAME TIME THAT THEY FELT THE GAS ENGINE STALLED. I WAS ABLE TO RESTART THE VEHICLE AFTER 3 IMMEDIATE ATTEMPTS TO TURN THE CAR ON. I WAS ABLE TO SLOWLY DRIVE THE CAR OFF THE HIGHWAYS AND TO PARK. AS WITH THE LAST 3 TIMES, I AGAIN HAD THE VEHICLE TOWED. EACH OF THE 4 STALLING INCIDENTS, I WAS ALERTED BY AN AUDIBLE SOUND AND VARIOUS WARNING LIGHTS. AFTER THE CAR STALLED THE BRAKE AND STEERING OPERATION CONTINUED TO FUNCTION AS THE CAR DRIFTED TO A STOP. EACH TIME THE REASON WAS FOR THE FAILURE TO OPERATE WAS CAUSED BY SOMETHING DIFFERENT, AS I AM TOLD BY THE SERVICE CENTER. THIS LAST TIME, (4TH) THE DEALERSHIP SAID THE CAR IS "FINE" ASKED ME TO PAY THE TOW AND IS SENDING ME ON MY WAY. NOTHING WAS DONE. I DRIVE ABOUT 90 MILES A DAY WITH MY 8 YR OLD DAUGHTER AS MY PRIMARY PASSENGER. THIS IS A VERY DANGEROUS SITUATION THAT HAS NOT BEEN CORRECTED BY TOYOTA. MY DEALERSHIP (KINGS TOYOTA CINCINNATI OHIO). *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I HAVE A 2003 TOYOTA PRIUS. I HAD MY FIRST FLAT TIRE AT APPROXIMATELY 18,000 MILES. SECOND FLAT TIRE CAME 20,000 MILES. WHEN I TOOK THE CAR TO THE TIRE STORE I WAS TOLD THAT PRIUS HAVE MAJOR PROBLEMS WITH TIRES. THEY INDICATED THAT BOTH BACK TIRES WERE COMPLETELY WORN AND NEEDED TO BE REPLACED. I SPOKE TO THE SERVICE MANAGER FOR TOYOTA DEALERSHIP AND SHE ADMITTED THAT THERE WAS AN ISSUE BUT THAT IT HAD BEEN RECTIFIED. SHE REPLACED MY LAST EXISTING TIRE AT APPROXIMATELY 25,000 MILES. AT 45,000 SERVICE I WAS AGAIN TOLD THAT BOTH OF MY BACK TIRES WERE COMPLETELY WORN AND NEEDED TO BE REPLACED IMMEDIATELY. TOYOTA INDICATED THIS WAS MY FAULT FOR NOT PROPERLY SERVICING THE CAR. I HAVE HAD ALL RECOMMENDED SERVICE UP TO THAT POINT. I CONTACTED THE MANAGER OF THE DEALERSHIP. HE ADVISES ME NOW THAT THE TIRES WILL ALWAYS ONLY LAST APPROXIMATELY 20 TO 25 K MILES. HE SUGGESTED THAT I CHECK MY TIRE PRESSURE AT LEAST EVERY TWO WEEKS AND HAVE TIRES ROTATED EVERY 5,000 MILES BUT ADMITTED THAT THIS WILL PROBABLY NOT HELP BECAUSE OF THE DESIGN OF THE CAR.*JB

2003 TOYOTA PRIUS GAS ENGINE STALLED, WARNING LIGHTS CAME ON ALL OVER THE SCREEN, AND IT WOULD ONLY DRIVE ON "BATTERY POWER." AFTER STOPPING, I TURNED THE CAR OFF BUT IT WOULD NOT RE-START IMMEDIATELY. AFTER A FEW TRIES AND THEN WAITING, THE GAS ENGINE STARTED WHEN I TURNED THE KEY. DURING THE TIME IT WAS RUNNING ON BATTERY, AIR CONDITIONER WAS BLOWING HOT AIR. AFTER GAS ENGINE RE-STARTED, AIR CONDITIONER BLEW COLD AIR. TOYOTA SERVICE SAID THEY HAD NEVER SEEN ANYTHING LIKE WHAT WAS ON THE SCREEN THEY DIAGNOSED AND SAID IT WAS THE COMPUTER AND ORDERED PARTS. THEY WERE ALSO THINKING THE BATTERY HAD SOMETHING TO DO WITH IT. 1. THEY MAY NOT HAVE DIAGNOSED MY CAR CORRECTLY SINCE THEY DO NOT KNOW ABOUT THIS RECALL, AND MAY NOT FIX IT CORRECTLY (INCLUDING PUTTING GREASE ON CERTAIN WIRES). AND 2. THAT NEWS REPORTS IN THE U.S. SAY IT IS 2004 AND 2005 PRIUSES WHICH ARE AFFECTED, SO 2003 OWNERS MAY NOT GET LETTERS TO TAKE THEIR CAR IN ON THIS RECALL. THIS COULD RESULT IN PEOPLE BEING KILLED. I WANT SERVICE DEPT TO UNDERSTAND THAT PRIUS 2003 OWNERS MAY NOT BE NOTIFIED BECAUSE TOYOTA MAY NOT BE AWARE THAT THEY ALSO HAVE THE PROBLEM. THEY SHOULD INFORM TOYOTA THEY HAVE A 2003 IN FOR REPAIR WITH SAME PROBLEM AS 2004-2005 CARS. I AM CONCERNED THEY MAY NOT DO REPAIRS ON MY CAR IN ACCORDANCE WITH WHAT IS SPECIFIED ON THE RECALL EVEN IF I DID NOT GET A LETTER. THIS UPSETS ME AND IT ALSO SCARES ME. I AM SURE TOYOTA WOULD NOTIFY SERVICE & OWNERS IF THEY WERE AWARE IT ALSO AFFECTS 2003 PRIUS'. SO I WANT YOU TO MAKE THEM AWARE OF IT AND BE SURE THEY SEND THE 2003 OWNERS LETTERS TOO. *NM

WE PURCHASED A 2003 PRIUS. THE CARS ORIGINAL EQUIPMENT INCLUDED BRIDGESTONE EXTRA LOAD TIRES P175/65R14. IN LESS THAN 25,000 MILES WE HAD TO REPLACE THE TIRES WITH A SECOND SET. AFTER ABOUT 10,000 WEAR ON BOTH SETS THE NOISE FROM THE TIRES HAS BEEN SO LOUD IT WAS UNCOMFORTABLE TO RIDE IN THE CAR. WHILE THIS IS NOT A SAFETY ISSUE IT IS VERY AGGRAVATING WHEN YOU CONSIDER THE COST OF THE VEHICLE.

2003 TOYOTA PRIUS WITH EXCESSIVE TIRE WEAR. FIRST TIRE FAILURE (SEP 03) AT APPROXIMATELY 14K MILES; TOTAL FAILURE OF TIRE, WE LUCKED OUT. REMAINDER OF TIRES REPLACED AT ABOUT 18K MILES. THAT GOOD-QUALITY SET HAS NOW WORN TO THE POINT OF NEEDING TO BE REPLACED AT 38000 MILES. TOYOTA ADMITS THERE IS A PROBLEM, BUT WILL DO NOTHING TO HELP THE CUSTOMER WITH IT. A WEB SEARCH SHOWS OTHER OWNERS HAVE HAD THIS PROBLEM (TIRE WALL FAILURES, LIKE OUR FIRST FAILURE) -- WITH SOME COMPENSATED, SOME NOT. THERE ARE ALSO OTHER DEFECTS WHICH THE MANUFACTURER WILL NOT/CANNOT REPAIR AFTER SEVERAL REPORTS....UNTIL THEY BLAME THE CUSTOMER FOR "HURTING" THE CAR AFTER THEY CAN'T FIX IT.*AK

BRIDGESTONE TIRES SUPPLIED BY MANUFACTURER HAD BEGAN DELAMINATING ALONG INSIDE RIM BECAUSE REAR ALIGNMENT ON 2003 TOYOTA PRIUS WAS INCORRECT. ONE TIRE WAS NEAR COMPLETE FAILURE WHEN DISCOVERED. THE QUESTION IS: DOES THE WEIGHT OF THE BATTERY PACK (PLACED IMMEDIATELY OVER THE REAR AXLE) CAUSE THE REAR SUSPENSION TO MISALIGN IN NORMAL DAILY DRIVING, WHICH IN TURN PLACES EXTREME WEAR ON THE INSIDE OF THE REAR TIRES? BECAUSE THE WEAR IS ON THE INSIDE OF THE TIRE, THE PROBLEM MAY NOT BE DISCOVERED BEFORE A BLOWOUT OCCURS. *JB

I HAD A BLOW OUT ON THE FRONT RIGHT TIRE ON MY 2003 PRIUS. THE TIRE HAD A LARGE SPLIT ACROSS THE ENTIRE INSIDE OF THE TIRE - THE SIDE YOU COULDN'T' SEE - AS WELL AS THE SPOT IN THE OUTSIDE OF THE TIRE THAT HAD BLOWN OUT. THE TIRE WAS COMPLETELY DESTROYED AND HAD VERY UNUSUAL WEAR PATTERNS ON IT. THE REST OF THE TIRES DID NOT SHOW UNUSUAL WEAR. I TOOK IT BACK TO BRIDGESTONE SINCE IT WAS UNDER WARRANTY AND THEY SAID IT WAS A PROBLEM WITH THE PRIUS. I TOOK IT TO THE TOYOTA DEALER WHO SAID THE TIRE WARRANTY WAS THROUGH BRIDGESTONE. I NOW PLAN TO REPLACE THE TIRES WITH HIGHER PSI TIRES THAT SHOULD HAVE BEEN ON THE CAR TO BEGIN WITH WHEN PURCHASED. THE BLOW OUT SOUNDED LIKE AN EXPLOSION WHEN IT HAPPENED. IF I HAD BEEN ON A FREEWAY I WOULD HAVE LOST CONTROL OF THE CAR. *JB

MY TIRES WERE WORN TO THE CORDS, ALL FOUR OF THEM, ON BOTH SIDES, THE INSIDE WAS WORSE. I TOOK IT TO THE DEALER (TOYOTA OF GLENDORA) AND ASKED THEM TO CHECK IT AND THE ALIGNMENT, AMONG OTHER THINGS. I HAD JUST 22,667.0 MILES ON IT. THEY CALLED ME AND SAID THE TIRES WERE JUST "WORN OUT" AND THAT THERE WAS NOTHING WRONG WITH THE ALIGNMENT. I TOOK IT TO FIRESTONE (WHO WARRANTIED THE TIRES) AND WAS TOLD BY 3 DIFFERENT PROFESSIONALS THERE THAT THE TIRES WERE NOT WORN OUT, THAT THE SIDE WALLS WERE DESTROYED DUE TO FAULTY ALIGNMENT. I HAD TO PAY FOR 4 NEW TIRES AND AN ALIGNMENT. I WROTE TO TOYOTA WHO REFERRED ME BACK TO TOYOTA OF GLENDORA. TOYOTA OF GLENDORA CONTACTED ME BY PHONE AND DENIED EVER TELLING ME THERE WAS NOTHING WRONG WITH THE ALIGNMENT. THEY CLAIMED THEY COULDN'T FIX THE ALIGNMENT BECAUSE ALL 4 TIRES WERE BAD. I CLAIMED THEY LIED ABOUT THE ALIGNMENT TO KEEP FROM KEEPING IT OVER NIGHT AGAIN, BUILDING UP TO THE LEMON LAW. I FEEL THEY DAMAGED MY ALIGNMENT WHEN THEY REPLACED MY ENTIRE RACK AND PINION STEERING IN OCT 03, THEY DENIED THIS SAYING THAT REPLACING THE RACK AND PINION DOESN'T AFFECT THE ALIGNMENT. THEY DIDN'T TELL ME ABOUT THE DAMAGE TO THE TIRES WHICH THEY SHOULD HAVE NOTICED LAST TIME THEY ROTATED THEM. I WANT THEM TO PAY FOR MY ALIGNMENT AND PERHAPS MY FOUR NEW TIRES, THEY REFUSED AND HUNG UP ON ME. I WROTE TO TOYOTA AGAIN AND THEY RESPONDED WITH A LETTER DEFERRING TO THE DEALER, TOYOTA OF GLENDORA.*AK