2003 Toyota Prius

AT 5,000 MILES THE FRONT TIRES ON MY '03 PRIUS WERE WORN TO CORD EXPOSED. WHEN I FIRST APPROACHED THE DEALER, 4/03, WITH CONCERNS AT 1,500 MILES AND OBVIOUS WEAR, I WAS TOLD THAT THEY HAD NOT SEEN THIS PROBLEM BEFORE. THEY ALIGNED THE FRONT END AND SAID THAT SHOULD FIX THE PROBLEM. WHEN I BROUGHT IT TO THE DEALER,6/13/03,THEY TOLD ME THAT THE PROBLEM IS COMMON, A DESIGN DEFECT. THE TIRES ARE TOO SMALL FOR THE WEIGHT OF THE VEHICLE'S FRONT END. I LEFT THE CAR WITH THEM AND WAS CALLED AT THE END OF THE DAY. THE SAID THAT THEY COULD NOT GET THE APPROVAL FROM TOYOTA TO REPLACE THE TIRES UNDER WARRANTY. I WOULD EITHER HAVE TO PAY FOR THE TIRES MYSELF OR TAKE THE CAR AS IS. I TOLD THEM I WOULD TAKE THE CAR AS IS, BUT WOULD HOLD THEM RESPONSIBLE FOR WHAT MAY HAPPEN IF THE TIRES FAILED. WHEN I WENT TO GET THE CAR THEY WERE MOUNTING NEW TIRES AT THEIR EXPENSE. I CALLED TOYOTA CUSTOMER SERVICE TO FILE A COMPLAINT, 6/13/03. THEY PRETEND TO BE UNAWARE OF ANY PROBLEMS WITH PRIUS TIRES. TOYOTA WILL NOT RECOMMEND ANY TIRE FOR THE PRIUS THAN THE BRIGESTONE POTENZA RE92. I THINK THIS IS A SERIOUS SAFETY ISSUE. IT IS UNREASONABLE TO EXPECT CUSTOMERS TO REPLACE TIRES MORE OFTEN THAN OIL CHANGES. MY DAILY CANYON COMMUTE IS ADMITTEDLY HARDER ON TIRES THAN AVERAGE, BUT I DESCRIBED IT EXACTLY TO THE SALESMAN WHEN I PURCHASED THE CAR. NOTHING WAS DISCLOSED TO ME ABOUT POTENTIAL TIRE WEAR PROBLEMS.

SINCE THE FIRST MONTH AFTER BUYING THE CAR, GAS MILEAGE HAS BEEN NO MORE THAN 30 MILES PER GALLON, WHICH IS AT LEAST 20 MILES LESS THAN ADVERTISED... ON MORE THAN ONE OCCASION THE CAR HAS JERKED FORWARD IN TRAFFIC ALMOST CAUSING ACCIDENTS AND WHEN DRIVING MORE THAN 60 MPH THE CAR LOSES CONTROL, ALSO THE CAR HAS SHUT OFF NUMEROUS TIMES WHILE DRIVING 60 MPH ALMOST CAUSING MORE ACCIDENTS. *LA

DRIVING HOME ON JULY 22, 2003 AT ABOUT 4:30PM, TRAVELING NORTH ON THE 57 FREEWAY TRAVELING AT APPROXIMATELY 68 MPH HAD BLOW OUT ON RIGHT REAR TIRE. TIRE HAD COMPLETE BLOW OUT IF SIDE WALL, VEHICLE HAD ONLY APPROXIMATELY 10,700 MILES. I HAD CHECKED TIRE PRESSURE THE PRIOR DAY AND HAD 33 PSI IN FRONT AND 36 PSI IN REAR AS THE SPECIFICATIONS ARE WRITTEN IN THE OWNERS HANDBOOK. *LA

THE SIDE WALL BLEW OUT AT 75 MPH ON THE FIRST 100 + DEGREE DAY. BRIDGESTONES REP CLAIMED THAT THERE WAS MAYBE AN INDICATION OF NAIL DAMAGE; HOWEVER THE TIRE WAS TOO BADLY DAMAGED TO BE SURE. NEXT, IT HAD BEEN RUN FLAT, HOWEVER THAT WOULD HAVE BEEN QUICKLY APPARENT IN THE ENGINE NOISE WITH THE CV TRANS. THEY FAILED TO HONOR THEIR WARRANTY, ADMITTING THAT DOING SO WOULD RAISE A RED FLAG AT THE NHTSA. *AK