2013 Toyota Prius V

The contact owns a 2013 Toyota Prius V. The contact stated that while pulling out of a parking space at approximately 15 MPH and depressing the brake pedal, the brake pedal felt spongy, but the vehicle responded as intended. The brake, the ABS, the traction control warning lights, and an unknown warning light were illuminated. The contact scanned the vehicle with a code reader and retrieved diagnostic trouble codes for the brake booster and brake accumulator systems failure. The contact related the failure to the Toyota Customer Satisfaction Program: 20TE07 (Certain 2012 - 2014 Model Year Prius V Coverage for Brake Booster and Brake Booster Pump Assemblies). The manufacturer was contacted and informed the contact that the vehicle was no longer covered because the 10-year limit was exceeded. The contact was referred to the dealer, who provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 120,000.

The contact owns a 2013 Toyota Prius V. The contact stated while driving 35-40 MPH, the ABS, traction control, parking brake, and the malfunction indicator warning lights were illuminated. Additionally, the brake pedal vibrated while being depressed. The vehicle was taken to the dealer, and DTC: C1391 was retrieved. The dealer determined that the brake booster pump assembly and the brake booster assembly needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the repair could not be covered under Toyota Campaign Number: 20TE07; because the program had expired. The failure mileage was approximately 130,000.

The contact owns a 2013 Toyota Prius V. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. The service brakes and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the brake booster and master cylinder assembly, resulting in an abnormal leak in the brake accumulator pressure. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 20TE07. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 63,000.

The contact owned a 2013 Toyota Prius. The contact stated that while driving at approximately 25 MPH, the ABS warning light was illuminated. The contact then stated that the brake pedal was applied but failed to respond, causing the vehicle to swerve and the contact to crash into a retaining wall. The contact sustained whiplash. The vehicle was taken to an independent mechanic, where failure codes were retrieved for the brake booster and ABS. The vehicle was taken to a local dealer, where it was diagnosed that the brake booster needed to be replaced; however, the warranty had expired. The vehicle was not repaired and was auctioned. The manufacturer was not made aware of the failure. The approximate failure mileage was 143,000.