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2008 Toyota Highlander

Owner reports · Recalls · Investigations

More warning signs than most Highlander years

Owner complaints for the 2008 Toyota Highlander are substantially higher than the model-year median of 186.5.

About this comparison →

When problems were reported

Mileage at the reported incident

311 reports with mileage · 92 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Service Brakes. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 58 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 57 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

44 crash reports14 fire reports24 injury reports

Vehicle Speed Control complaints

45 reports
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2,000 miles · Mar 3, 2010
Vehicle Speed ControlCrash

GAS PEDAL IS TOO TIGHT. I WOULD LIKE SOME ONE TO CHECK THE CAR. I STRONGLY BELIEVE THAT THERE WILL BE A BIG PROBLEM FOUND WITH THIS MODEL ALSO. PEDAL IS ABNORMALLY TIGHT. *TR

NHTSA ODI #10316344

29,000 miles · Feb 25, 2010
Vehicle Speed ControlCrash

TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. ON DECEMBER 7, 2009 THE CONTACT DROVE INTO HIS PARKING GARAGE AND DEPRESSED THE BRAKE PEDAL WHEN THE ACCELERATOR PEDAL IMMEDIATELY JAMMED CAUSING THE VEHICLE TO CRASH INTO THE GARAGE, APPROXIMATELY 18 FEET. THE VEHICLE STOPPED AT THE STAIRS. THERE WAS $9,000 WORTH OF DAMAGE TO THE VE…

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TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. ON DECEMBER 7, 2009 THE CONTACT DROVE INTO HIS PARKING GARAGE AND DEPRESSED THE BRAKE PEDAL WHEN THE ACCELERATOR PEDAL IMMEDIATELY JAMMED CAUSING THE VEHICLE TO CRASH INTO THE GARAGE, APPROXIMATELY 18 FEET. THE VEHICLE STOPPED AT THE STAIRS. THERE WAS $9,000 WORTH OF DAMAGE TO THE VEHICLE AND $4,000 FOR THE GARAGE. TOYOTA HAS EXAMINED THE VEHICLE AND STATED THAT THE VEHICLE WAS NOT A PART OF THE RECALL YET IT WAS THE CONTACTS FAULT. THE CONTACT ALSO STATED THAT THERE WAS AN ELECTRONIC FAILURE. TOYOTA ADVISED THE CONTACT THAT HIS FOOT WENT BETWEEN THE ACCELERATOR PEDAL AND THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO THE GARAGE. THE FAILURE MILEAGE WAS 29,000. THE CURRENT MILEAGE WAS 30,000.

NHTSA ODI #10314136

8,000 miles · Feb 23, 2010
Vehicle Speed Control

TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. HE STATED THAT WHILE DRIVING 5 MPH AND CHANGING LANES, THE THROTTLE CAUSED THE WHEELS TO LOSE TRACTION CONTROL. AFTER A WHILE, THE THROTTLE ENGAGED AND THE VEHICLE BEGAN FUNCTIONING NORMALLY. THE DEALER WAS CONTACTED AND STATED THAT THE FAILURE WAS NORMAL. VEHICLE HAS BEEN INSPECTE…

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TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. HE STATED THAT WHILE DRIVING 5 MPH AND CHANGING LANES, THE THROTTLE CAUSED THE WHEELS TO LOSE TRACTION CONTROL. AFTER A WHILE, THE THROTTLE ENGAGED AND THE VEHICLE BEGAN FUNCTIONING NORMALLY. THE DEALER WAS CONTACTED AND STATED THAT THE FAILURE WAS NORMAL. VEHICLE HAS BEEN INSPECTED BUT NO ERRORS WERE FOUND AND NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 8000 AND THE CURRENT MILEAGE WAS 33000. UPDATED 03/24/10 *BF UPDATED 06/28/10*JB

NHTSA ODI #10313334

13,000 miles · Feb 23, 2010
SteeringVehicle Speed ControlCrashInjury

TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. ON FEBRUARY 10, 2008 WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY ACCELERATED WHEN SHE PUT HER FOOT ON THE BRAKE PEDAL. THE VEHICLE FAILED TO SLOW DOWN. SHE LOST CONTROL AND SWERVED THE INTO THE LEFT LANE AND CRASHED INTO ANOTHER VEHICLES REAR BUMPER CAUSING THAT VEHICLE…

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TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. ON FEBRUARY 10, 2008 WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY ACCELERATED WHEN SHE PUT HER FOOT ON THE BRAKE PEDAL. THE VEHICLE FAILED TO SLOW DOWN. SHE LOST CONTROL AND SWERVED THE INTO THE LEFT LANE AND CRASHED INTO ANOTHER VEHICLES REAR BUMPER CAUSING THAT VEHICLE TO CRASH INTO THE VEHICLE IN FRONT OF THEM. SHE SUSTAINED INJURIES TO HER RIBS. THE OTHER TWO DRIVERS ALSO SUSTAINED INJURIES. THE INSURANCE COMPANY WAS IN THE PROCESS OF INVESTIGATING THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGES WERE 13,000. A POLICE REPORT WAS FILED. UPDATED 03/30/10. *LJ THE CONSUMER STATED THERE MAY HAVE BEEN POSSIBLE STEERING PROBLEMS AS WELL. ACCORDING TO THE POLICE REPORT, THE CONSUMER WAS TRAVELING TOO FAST FOR THE ROAD CONDITIONS. UPDATED 06/28/10*JB

NHTSA ODI #10313330

26,000 miles · Feb 21, 2010
Vehicle Speed Control

IN JANUARY 2010, I WAS PARKED IN MY DAUGHTER'S DAYCARE DRIVEWAY. THE DRIVEWAY HAS A NORMAL SLOPE. I TURNED THE VEHICLE ON WHILE IN THE DRIVEWAY AND EVEN THOUGH I WAS PRESSING ON THE BRAKES THE BRAKES FAILED AND THE CAR BEGAN ROLLING BACKWARD. I HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THANKFULLY NO CHILDREN WERE …

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IN JANUARY 2010, I WAS PARKED IN MY DAUGHTER'S DAYCARE DRIVEWAY. THE DRIVEWAY HAS A NORMAL SLOPE. I TURNED THE VEHICLE ON WHILE IN THE DRIVEWAY AND EVEN THOUGH I WAS PRESSING ON THE BRAKES THE BRAKES FAILED AND THE CAR BEGAN ROLLING BACKWARD. I HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THANKFULLY NO CHILDREN WERE AROUND ME. THE INCIDENT HAPPENED AGAIN MOMENTS LATER WHILE THE CAR WAS PARKED IN MY DRIVEWAY, WHICH HAS A MINIMAL SLOPE. AGAIN THE BRAKES LOST PRESSURE AND DID NOT WORK. IN BOTH INSTANCES I NOTICED THE VEHICLE STABILITY CONTROL LIGHT WAS ON. I TOOK THE CAR TO THE DEALERSHIP AFTER THE VSC LIGHT TURNED ON 4X IN THE SAME DAY. THE DEALERSHIP CANNOT FIND THE PROBLEM. THE VSC LIGHT AND BRAKES FAIL ON A ROUTINE BASIS...AT LEAST ONCE A WEEK. I MAKE SURE THAT THE EMERGENCY BRAKE AND PARKING BRAKE ARE ENGAGED AND THAT THE VSC LIGHT DOES NOT TURN ON BEFORE SHIFTING TO DRIVE. THIS CARE IS UNSAFE CONSIDERING THE VSC ENGAGES FOR NO APPARENT REASON. *TR

NHTSA ODI #10312489

100 miles · Feb 10, 2010
Power TrainVehicle Speed Control

THIS IS AN INTERMITTENT PROBLEM WITH ACCELERATION WE HAVE HAD WITH OUR TOYOTA HIGHLANDER SINCE WE PURCHASED THE VEHICLE. WHEN ACCELERATING, THE VEHICLE WILL PERIODICALLY OVER-REV BEFORE THE AUTOMATIC TRANSMISSION SHIFTS INTO THE APPROPRIATE GEAR. THIS RESULTS IN A MOMENTARY LACK OF ACCELERATION. AGAIN THIS IS AN INTERMITTENT …

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THIS IS AN INTERMITTENT PROBLEM WITH ACCELERATION WE HAVE HAD WITH OUR TOYOTA HIGHLANDER SINCE WE PURCHASED THE VEHICLE. WHEN ACCELERATING, THE VEHICLE WILL PERIODICALLY OVER-REV BEFORE THE AUTOMATIC TRANSMISSION SHIFTS INTO THE APPROPRIATE GEAR. THIS RESULTS IN A MOMENTARY LACK OF ACCELERATION. AGAIN THIS IS AN INTERMITTENT PROBLEM. WHEN TAKEN TO THE TOYOTA DEALER, THEY SAY THEY CANNOT RECREATE THE PROBLEM AND THAT THERE IS NOTHING THAT THEY CAN SEE THAT IS WRONG WITH THE VEHICLE. *TR

NHTSA ODI #10308314

38,400 miles · Feb 9, 2010
Vehicle Speed Control

TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER WHICH WAS PURCHASED IN OCTOBER 2007. SHE STATED THAT WHILE ATTEMPTING TO MAKE A LEFT TURN WITH HER FOOT ON THE BRAKE PEDAL, THERE WAS A SUDDEN INCREASE IN RPMS WITHOUT WARNING. SHE ASSUMED THE FLOOR MAT WAS BLOCKING THE ACCELERATOR PEDAL; HOWEVER UPON FURTHER INVESTIGATION FOUND THIS …

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TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER WHICH WAS PURCHASED IN OCTOBER 2007. SHE STATED THAT WHILE ATTEMPTING TO MAKE A LEFT TURN WITH HER FOOT ON THE BRAKE PEDAL, THERE WAS A SUDDEN INCREASE IN RPMS WITHOUT WARNING. SHE ASSUMED THE FLOOR MAT WAS BLOCKING THE ACCELERATOR PEDAL; HOWEVER UPON FURTHER INVESTIGATION FOUND THIS WAS NOT THE CASE. THE VEHICLE THEN PROCEEDED TO ABNORMALLY ACCELERATE AT SPEEDS OF LESS THAN 15 MPH. THE CONTACT USED BOTH FEET TO DEPRESS THE BRAKE PEDAL AND ABRUPTLY SHIFTED THE VEHICLE INTO THE PARK POSITION. THE VEHICLE CONTINUED TO IDLE UNTIL SHE SHUT THE ENGINE OFF. THE DEALER WAS CONTACTED AND SHE WAS ADVISED THAT THERE WERE NO RECALLS ON HER VEHICLE. THE DEALER NOR MANUFACTURER PROVIDED ANY ASSISTANCE. THE FAILURE MILEAGE WAS 38,400 AND THE CURRENT WAS 39,538. UPDATED 3/24/10 *CN UPDATED 08/18/10*JB

NHTSA ODI #10307834

38,400 miles · Feb 9, 2010
Vehicle Speed Control

AT THE END OF OCTOBER, 09, I WAS DRIVING WITH BOTH OF MY BOYS IN THE CAR. I GOT INTO THE LEFT TURN LANE ON BAY AREA BLVD, HOUSTON,TX. I HAD ONE CAR IN FROM OF ME. I HAD MY FOOT ON THE BRAKE AND MY ENGINE RACED AND I STARTED TO GO FORWARD. I LOOKED DOWN QUICKLY TO SEE IF THE FLOOR MAT WAS STUCK AND IT WAS NOT. I PRESSED BOTH …

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AT THE END OF OCTOBER, 09, I WAS DRIVING WITH BOTH OF MY BOYS IN THE CAR. I GOT INTO THE LEFT TURN LANE ON BAY AREA BLVD, HOUSTON,TX. I HAD ONE CAR IN FROM OF ME. I HAD MY FOOT ON THE BRAKE AND MY ENGINE RACED AND I STARTED TO GO FORWARD. I LOOKED DOWN QUICKLY TO SEE IF THE FLOOR MAT WAS STUCK AND IT WAS NOT. I PRESSED BOTH FEET ON THE BRAKE AND CONTINUED TO MOVE FORWARD. I PUT MY CAR IN PARK AND TURNED THE CAR OFF. MY 11 YEAR OLD WAS IN THE FRONT SEAT AND HE EXPERIENCED THE ENTIRE SITUATION. I WAS VERY SCARED THAT I WOULD HIT THE CAR IN FRONT WHICH IS WHY I PUT THE CAR IN PARK AND TURNED IT OFF. I DID NOT THINK ANYONE WOULD BELIEVE ME SO I DID NOT TELL ANYONE ABOUT IT. LAST WEEKEND I WAS WAITING AT THE RED LIGHT WITH MY FOOT ON THE BRAKE TO TURN LEFT AND MY CAR ENGINE STARTED TO RACE AGAIN, I WAS READY TO PUT MY CAR IN PARK BUT THE LIGHT TURNED GREEN SO I WAS ABLE TO MOVE FORWARD. I CONTACTED STAR TOYOTA IN LEAGUE CITY AND SPOKE TO THE SERVICE MANAGER. I WAS INFORMED AGAIN ( ONCE BY THE SALES MANAGER) THAT MY CAR VIN HAD A J IN FRONT OF IT SO IT WAS NOT INVOLVED IN THE RECALL. I WAS TOLD TO BRING IT IN AT MY EXPENSE TO HAVE IT LOOKED AT AND WAS REFERRED TO THE 800 331 4331. I CALLED THAT NUMBER AND RECEIVED A RECORDING THAT DUE TO THE HIGH VOLUME OF CALLS THAT THEY WERE NOT ACCEPTING CALLS AND WAS REFERRED TO THE TOYOTA PRESS ROOM ON LINE. I WENT TO THAT SITE AND DID NOT FIND ANY WAY TO CONTACT TOYOTA. I HAVE A DANGEROUS CAR AND I CANNOT GET HELP WITH IT FROM THE DEALER. I DON'T CARE IF THE VIN HAS A J IN FRONT OF IT OR IF IT WAS MADE IN JAPAN. I HAVE OWNED THIS CAR SINCE OCT 2007. MY HUSBAND COMPLAINED SEVERAL TIMES THAT WHILE HE WAS DRIVING THE CAR ON THE INTERSTATE THAT IT SEEMED TO ACCELERATE FASTER ON ITS OWN. *TR

NHTSA ODI #10307812

20,000 miles · Feb 5, 2010
Power TrainVehicle Speed Control

I AM LEASING TWO TOYOTA VEHICLES ... A 2008 TOYOTA HIGHLANDER AND A 2009 TOYOTA CAMRY. DURING DECEMBER 2009 I EXPERIENCED PROBLEMS WITH THE 2008 TOYOTA HIGHLANDER TRANSMISSION AND SUDDEN ACCELERATION WHILE BRAKING. DETAILS INCLUDE A TRANSMISSION NOISE RATTLE WHILE DRIVING ON A CALIFORNIA FREEWAY AT ABOUT 60 MPH. THIS TRANSM…

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I AM LEASING TWO TOYOTA VEHICLES ... A 2008 TOYOTA HIGHLANDER AND A 2009 TOYOTA CAMRY. DURING DECEMBER 2009 I EXPERIENCED PROBLEMS WITH THE 2008 TOYOTA HIGHLANDER TRANSMISSION AND SUDDEN ACCELERATION WHILE BRAKING. DETAILS INCLUDE A TRANSMISSION NOISE RATTLE WHILE DRIVING ON A CALIFORNIA FREEWAY AT ABOUT 60 MPH. THIS TRANSMISSION NOISE CONTINUED FOR 3-4 MINUTES, SOUNDING LOUDER AS IF A PART WAS LOOSE INSIDE OF THE TRANSMISSION. I SHIFTED THE TRANSMISSION ON THE 2008 HIGHLANDER BETWEEN GEARS AND THE NOISE EVENTUALLY STOPPED. THE SECOND COMPLAINT ON THE 2008 TOYOTA HIGHLANDER OCCURRED ON DECEMBER 5, 2009, WHILE I WAS PARKING THE VEHICLE. AS I APPROACHED THE PARKING PLACE, WITH MY FOOT COVERING THE BRAKE PEDAL, I EXPERIENCED UNEXPECTED ACCELERATION WHILE BRAKING. THE 2008 TOYOTA HIGHLANDER SUDDENLY LURCHED WITHOUT WARNING AND WOULD HAVE CONTINUED TO ACCELERATE THROUGH A PLATE GLASS WINDOW AT THE BANK IF I DIDN'T APPLY FULL FORCE OF THE BRAKE! I WAS ABLE TO APPLY THE BRAKE FIRMLY ENOUGH TO OVERCOME THE SUDDEN ACCELERATION IN ORDER TO STOP THE VEHICLE IN TIME. CARLSBAD, CALIFORNIA TOYOTA OF CARLSBAD WAS NOTIFIED ON DECEMBER 9, 2009 IN WRITING REGARDING THESE TWO ISSUES. I HAD PERSONALLY DELIVERED A TWO PAGE DOCUMENT DETAILING BOTH OF THESE COMPLAINTS TO THE TOYOTA OF CARLSBAD SERVICE DEPARTMENT. I HAVE NOT RECEIVED ANY RESPONSE FROM MY COMPLAINT BY TOYOTA OF CARLSBAD OR THE TOYOTA MOTOR CORPORATION. *TR

NHTSA ODI #10306609

33,000 miles · Feb 3, 2010
Vehicle Speed ControlCrashFire

TL* THE CONTACT'S SISTER OWNED A 2008 TOYOTA HIGHLANDER. THE CONTACT'S SISTER WAS DRIVING AND THE VEHICLE ACCELERATED ACROSS THE INTERSTATE, HIT AN EMBANKMENT AND WAS STRUCK BY SEMI TRUCK. THE VEHICLE BURNED AND THE DRIVER WAS KILLED AS A RESULT OF THE ACCIDENT. THE VEHICLE WAS DESTROYED BUT THERE WAS NO INVESTIGATION INTO THE C…

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TL* THE CONTACT'S SISTER OWNED A 2008 TOYOTA HIGHLANDER. THE CONTACT'S SISTER WAS DRIVING AND THE VEHICLE ACCELERATED ACROSS THE INTERSTATE, HIT AN EMBANKMENT AND WAS STRUCK BY SEMI TRUCK. THE VEHICLE BURNED AND THE DRIVER WAS KILLED AS A RESULT OF THE ACCIDENT. THE VEHICLE WAS DESTROYED BUT THERE WAS NO INVESTIGATION INTO THE CAUSE FOR THE ACCIDENT. THE CONTACT CALLED THE MANUFACTURER BUT WAS NOT ABLE TO GET IN TOUCH WITH ANY REPRESENTATIVES. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 33,000. UPDATED 03/10/10 *BF UPDATED 07/07/10.*JB UPDATE 9/19/2011*CW

NHTSA ODI #10304297

Official recalls

11

16V396000 · Seats:front Assembly:seat Heater/cooler

Jun 2, 2016

Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.

Consequence & remedy

Consequence: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.

Remedy: SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.

15V689000 · Visibility:power Window Devices And Controls

Oct 22, 2015

Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.

Consequence & remedy

Consequence: If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.

Remedy: Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.

14V743000 · Seats:front Assembly:seat Heater/cooler

Nov 19, 2014

Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.

Consequence & remedy

Consequence: Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.

Remedy: SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.

14V168000 · Air Bags:frontal:driver Side:inflator Module

Apr 9, 2014

Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.

Consequence & remedy

Consequence: If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.

Remedy: Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.

12V491000 · Visibility:power Window Devices And Controls

Oct 10, 2012

Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.

Consequence & remedy

Consequence: If the switch overheats, it may melt, possibly resulting in a fire.

Remedy: Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331. General Motors will contact the Pontiac Vibe owners affected by this recall and GM dealers will inspect and repair switches as necessary. Those owners may contact Pontiac Customer Care at 1-800-762-2737.

11V245000 · Air Bags; Air Bags:side/window

Apr 21, 2011

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.

Consequence & remedy

Consequence: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.

Remedy: TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

Additional source detail variants (2)

Air Bags:side/window

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.

Consequence: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.

Remedy: TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

Air Bags

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.

Consequence: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.

Remedy: TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

10V035000 · Equipment:other:labels

Feb 3, 2010

GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.

Consequence & remedy

Consequence: THIS DOES NOT MEET THE STANDARD REQUIREMENTS.

Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.

10V036000 · Equipment:other:labels

Feb 3, 2010

SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.

Consequence & remedy

Consequence: A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.

10V023000 · Vehicle Speed Control:accelerator Pedal

Jan 27, 2010

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).

Consequence & remedy

Consequence: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.

Remedy: TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

09V223000 · Equipment:other:labels

Jun 15, 2009

TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."

Consequence & remedy

Consequence: INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.

Remedy: TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.

08V181000 · Seat Belts:rear/other

Apr 18, 2008

TOYOTA IS RECALLING 90,189 MY 2008 HIGHLANDER AND HIGHLANDER HYBRID PASSENGER VEHICLES EQUIPPED WITH A THIRD ROW SEAT. THESE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE NON-DRIVER DESIGNATED SEATING POSITIONS (DSP) ON THESE VEHICLES IS EQUIPPED WITH SEAT BELT ASSEMBLIES THAT HAVE A FEATURE THAT CONVERTS THE RETRACTOR FROM AN EMERGENCY LOCKING RETRACTOR (ELR) TO AN AUTOMATIC LOCKING RETRACTOR (ALR). THE BELTS CONVERT TO THE ALR MODE AFTER THE WEBBING HAS BEEN FULLY WITHDRAWN FROM THE RETRACTOR. THE SYSTEM IS DESIGNED SO THAT AS THE BELT IS RELEASED INTO THE RETRACTOR, THE SYSTEM REMAINS IN THE ALR MODE SO THAT A CHILD RESTRAINT SYSTEM (CRS) CAN BE TIGHTLY SECURED.

Consequence & remedy

Consequence: HOWEVER, FOR THE TWO THIRD ROW DSP'S ON THESE VEHICLES, THE ALR MODE DEACTIVATES BEFORE THE WEBBING IS FULLY RETRACTED, SO THAT IT WILL NOT LOCK WHEN CERTAIN REAR-FACING CRS'S THAT HAVE A SHORT SEAT BELT ROUTING PATH ARE INSTALLED IN THE VEHICLE. THIS CAN ALLOW THE SEAT BELT WEBBING TO SPOOL OUT DURING NORMAL DRIVING MANEUVERS, WHICH COULD AFFECT THE STABILITY OF A CHILD RESTRAINT INSTALLED AT THOSE SEATING POSITIONS. AS SUCH, THIS COULD DISCOURAGE THE USE OF A CHILD RESTRAINT AND IN THE EVENT OF A CRASH, THE CHILD MAY NOT BE ADEQUATELY PROTECTED POSSIBLY RESULTING IN INJURY.

Remedy: DEALERS WILL INSTALL A NEWLY DESIGNED SEAT BELT COMPONENT FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR ABOUT DECEMBER 18, 2008. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA18006 · Steering Column Separation

Opened Nov 16, 2018 · Closed Apr 2, 2024

Status: closed (inferred from source dates) · Steering; Steering:column

On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005).  The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed.  The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.  The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Steering:column

On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005).  The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed.  The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.  The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Steering

On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005).  The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed.  The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.  The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

PE18005 · Upper Steering Column Separation

Opened May 4, 2018 · Closed Nov 20, 2018

Status: closed (inferred from source dates) · Steering; Steering:column

On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.

Additional source detail variants (2)

Steering:column

On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.

Steering

On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.