NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
11 reportsClear category filter175,000 miles · Jan 16, 2024
Structure
The contact owns a 2008 Toyota Highlander. The contact stated while driving at various speeds, the front end of the vehicle was making an abnormal clunking sound. The vehicle was taken to an independent mechanic, where it was diagnosed that the entire subframe was severely corroded and needed to be replaced. The vehicle was not …
Read full complaint
The contact owns a 2008 Toyota Highlander. The contact stated while driving at various speeds, the front end of the vehicle was making an abnormal clunking sound. The vehicle was taken to an independent mechanic, where it was diagnosed that the entire subframe was severely corroded and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 175,000.
NHTSA ODI #11565781
Mileage unknown · Oct 19, 2022
Structure
While driving the vehicle the back door and glass back panel sometimes release and open unexpectedly . I saw that a "service bulletin" was issued for a problem with the rear door, (T-SB-0091-12), but a dealership told me my vehicle wasn't "covered".
NHTSA ODI #11489912
144,000 miles · Sep 22, 2015
Air BagsStructureWheelsCrashInjury
2008 TOYOTA HIGHLANDER INVOLVED IN A REAR/SIDE CRASH SITTING STILL; HIT BY OTHER VEHICLE AT 60 MPH; 3 OCCUPANTS INSIDE VEHICLE ALL INJURED; NO AIRBAGS DEPLOYED IN VEHICLE AT TIME OF CRASH; IF AIRBAGS ONLY ARE TO DEPLOY ON A FRONTAL IMPACT CRASH WHAT GOOD R THEY IN OTHER CRASHES TO HELP THE OCCUPANTS OF THE VEHICLE?
NHTSA ODI #10767464
120,000 miles · May 3, 2015
StructureVisibility
I HAVE THE SUN VISOR ON MY TOYOTA HIGHLANDER THAT HAS FALLEN DOWN AND IT DOESN'T STAY UP AT ALL ANYMORE. I AM A SINGLE MOTHER WITH THREE CHILDREN AND FIND THIS VERY UNSAFE BECAUSE IT OBSTRUCTS MY VISION ALSO WHEN I LOOK TO THE RIGHT OR LEFT I CONSTANTLY HIT MY FOREHEAD ON THE VISOR THAT IS CONSTANTLY ON THE WAY. IT IS A HAZARD T…
Read full complaint
I HAVE THE SUN VISOR ON MY TOYOTA HIGHLANDER THAT HAS FALLEN DOWN AND IT DOESN'T STAY UP AT ALL ANYMORE. I AM A SINGLE MOTHER WITH THREE CHILDREN AND FIND THIS VERY UNSAFE BECAUSE IT OBSTRUCTS MY VISION ALSO WHEN I LOOK TO THE RIGHT OR LEFT I CONSTANTLY HIT MY FOREHEAD ON THE VISOR THAT IS CONSTANTLY ON THE WAY. IT IS A HAZARD TO ME AND MY 3 CHILDREN. *TR
NHTSA ODI #10714240
58,381 miles · Apr 2, 2015
Structure
A FEW MONTHS AFTER BUYING THE VEHICLE NEW, MY HUSBAND NOTICED A MILDEW SMELL IN MY VEHICLE THAT WOULD COME AND GO. I THOUGHT IT WAS JUST FROM LIVING IN A HUMID PLACE. WHEN THE SMELL BECAME CONSTANT, MY HUSBAND LIFTED UP THE FLOOR MAT IN THE BACK SEAT AND DISCOVERED THAT THE CARPET WAS SOAKING WET. WE THEN CONTACTED THE DEALER…
Read full complaint
A FEW MONTHS AFTER BUYING THE VEHICLE NEW, MY HUSBAND NOTICED A MILDEW SMELL IN MY VEHICLE THAT WOULD COME AND GO. I THOUGHT IT WAS JUST FROM LIVING IN A HUMID PLACE. WHEN THE SMELL BECAME CONSTANT, MY HUSBAND LIFTED UP THE FLOOR MAT IN THE BACK SEAT AND DISCOVERED THAT THE CARPET WAS SOAKING WET. WE THEN CONTACTED THE DEALERSHIP TO TAKE THE HIGHLANDER IN TO BE LOOKED AT AND TO SEE WHAT WAS CAUSING THE WATER LEAK. WE TOOK IT INTO THE DEALERSHIP ON JUNE 18, 2014 AND WE WERE LATER INFORMED THAT FOUR RUBBER STOPPERS (WHICH WERE AT THE TIME LOSE INSIDE THE BUMPERS, BUT SHOULD HAVE BEEN INSERTED INTO THE BODY OF THE VEHICLE) THAT WERE MEANT TO KEEP WATER OUT OF THE INTERIOR OF THE CAR HAD FALLEN OUT AND THE TECH WOULD NEED TO RE-INSERT THE STOPPERS, AND FOR GOOD MEASURE, GLUE THEM INTO PLACE IN ORDER TO STOP WATER FROM ENTERING THE VEHICLE. *TR
NHTSA ODI #10703435
71,869 miles · Aug 26, 2014
StructureVehicle Speed ControlCrash
ATTEMPTING TO PARK CAR IN A SHOPPING CENTER. SUDDENLY ENGINE ACCELERATED UNINTENTIONALLY. HIT CURB & TREE. DAMAGE TO CAR APPROXIMATELY $6000 TO REPAIR. *TR
NHTSA ODI #10628611
55,000 miles · Jun 17, 2014
Air BagsStructureCrash
I WAS DRIVING NORTH ON A DIVIDED ONE WAY STREET. A 2006 MINIVAN WAS TRAVELING SOUTH ON THE OTHER SIDE OF THE DIVIDED STREET. HE MADE A LEFT HAND TURN, RAN THROUGH THE YIELD SIGN AND BROADSIDED ME ON THE DRIVER SIDE. I SAW HE WAS NOT GOING TO STOP AND TURNED THE WHEEL TO THE RIGHT, NOT IN TIME. TOOK OUT THE LEFT SIDE OF THE H…
Read full complaint
I WAS DRIVING NORTH ON A DIVIDED ONE WAY STREET. A 2006 MINIVAN WAS TRAVELING SOUTH ON THE OTHER SIDE OF THE DIVIDED STREET. HE MADE A LEFT HAND TURN, RAN THROUGH THE YIELD SIGN AND BROADSIDED ME ON THE DRIVER SIDE. I SAW HE WAS NOT GOING TO STOP AND TURNED THE WHEEL TO THE RIGHT, NOT IN TIME. TOOK OUT THE LEFT SIDE OF THE HIGHLANDER FROM THE FRONT WHEEL TO THE REAR PANEL. HIS FRONT AIRBAG DID DEPLOY. MY SIDE AIRBAG DID NOT DEPLOY AND I KNOW MY HEAD BOUNCED AGAINST THE SIDE WINDOW TWICE. I ASKED THE BODY SHOP TO LOOK AT THE AIRBAG AND THEY SAID THAT IT APPEARED OK AND APPARENTLY THE STRIKE DID NOT WARRANT AIRBAG INFLATION. THE HIGHLANDER IS 4 WHEEL DRIVE, 20" WHEELS. BOTH LEFT DOORS HAD TO BE REPLACED AND DAMAGE WAS LOW ON DOORS. WHEELS ALSO REPLACED. I THINK THE SIDE AIRBAG SHOULD HAVE DEPLOYED. *TR
NHTSA ODI #10598789
89,900 miles · Oct 20, 2013
Structure
DRIVER DOOR LOCK MECHANISM HAS STOPPED WORKING WITH THE REMOTE, THAT IS A NUISANCE, NOT A SAFETY ISSUE BUT, RECENTLY I HAD DIFFICULTY MANUALLY UNLOCKING THE DRIVER'S DOOR AND FOR 1 - 2 MINUTES WAS NOT ABLE TO UNLOCK THE DOOR TO EXIT THE VEHICLE. I WAS TRYING TO MANUALLY UNLOCK THE DOOR (THE POWER LOCK MECHANISM QUIT WORKING) BU…
Read full complaint
DRIVER DOOR LOCK MECHANISM HAS STOPPED WORKING WITH THE REMOTE, THAT IS A NUISANCE, NOT A SAFETY ISSUE BUT, RECENTLY I HAD DIFFICULTY MANUALLY UNLOCKING THE DRIVER'S DOOR AND FOR 1 - 2 MINUTES WAS NOT ABLE TO UNLOCK THE DOOR TO EXIT THE VEHICLE. I WAS TRYING TO MANUALLY UNLOCK THE DOOR (THE POWER LOCK MECHANISM QUIT WORKING) BUT THE DOOR LOCK WAS JAMMED SUCH THAT I COULD NOT GET THE DOOR UNLOCKED. I TRIED PUSHING THE ELECTRIC DOOR LOCK BUTTON TO TRY TO UNJAM THE MECHANISM AND EVENTUALLY THAT WORKED AND I WAS ABLE TO MANUALLY UNLOCK THE DOOR AND EXIT THE VEHICLE. THIS IS CLEARLY A SAFETY ISSUE BECAUSE IF THE VEHICLE WAS ON FIRE I MAY NOT BE ABLE TO GET OUT. A BRIEF SEARCH ONLINE SHOWED THAT THIS IS A VERY PREVALENT ISSUE WITH TOYOTA VEHICLES. TOYOTA SHOULD BE FORCED TO REMEDY THE SITUATION AND A RECALL SHOULD BE IMPLEMENTED TO MAKE TOYOTA FIX THE FLAWED VEHICLES THEY HAVE SOLD. I WILL GO SEE A DEALER IN THE NEXT DAY OR TWO TO GIVE THEM THE CHANCE TO DO THE RIGHT THING AND FIX IT FREE OF CHARGE BUT I IMAGINE THAT WILL ONLY GET ME AN INCREASED BLOOD PRESSURE. *TR
NHTSA ODI #10548644
29,917 miles · Sep 26, 2011
Structure
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE REAR DOOR HATCH WOULD LOCK AND UNLOCK INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE HINGES AND THE MOTOR ON THE REAR OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 29,917.…
Read full complaint
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE REAR DOOR HATCH WOULD LOCK AND UNLOCK INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE HINGES AND THE MOTOR ON THE REAR OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 29,917.
NHTSA ODI #10427216
27,957 miles · Feb 20, 2011
StructureTires
EVENTS LEADING UP TO FAILURE: I FIRST NOTICED THAT MY LOW TIRE PRESSURE WARNING LIGHT WAS ON WHEN I STARTED OUT THIS MORNING. I STOPPED AT A GAS STATION TO CHECK THE TIRES AND NOTICED A LARGE SCREW STUCK IN MY FRONT LEFT TIRE. MY TIRE PRESSURE GAUGE REGISTERED LESS THAN 5PSI. I FILLED THE TIRE TO AT LEAST 25PSI AND HEADED BACK H…
Read full complaint
EVENTS LEADING UP TO FAILURE: I FIRST NOTICED THAT MY LOW TIRE PRESSURE WARNING LIGHT WAS ON WHEN I STARTED OUT THIS MORNING. I STOPPED AT A GAS STATION TO CHECK THE TIRES AND NOTICED A LARGE SCREW STUCK IN MY FRONT LEFT TIRE. MY TIRE PRESSURE GAUGE REGISTERED LESS THAN 5PSI. I FILLED THE TIRE TO AT LEAST 25PSI AND HEADED BACK HOME, FIGURING I COULD PUT THE SPARE ON IN MY GARAGE AND TAKE THE FLAT TO BE REPAIRED. I WAS GLAD TO GET BACK AS THE BIGGEST SNOWSTORM OF THE SEASON WAS AN HOUR AWAY. THE FAILURE: I WAS ABLE TO GET THE JACK AND OTHER EQUIPMENT OUT OF THE BACK AND SUCCESSFULLY LOWERED THE SPARE TIRE ONTO THE GROUND. MY PROBLEM IS THAT I CANNOT REMOVE THE SPARE TIRE FROM THE CARRIER CABLE. WE'VE HAD A LOT OF SALT SPRAYED ON THE ROADS RECENTLY AND ALL THE PARTS WERE WHITE. I SPRAYED WITH WD40, BUT NO LUCK. THE MANUAL IS NO HELP AS IT ONLY SHOWS A PICTURE OF THE SPARE AND A ROTATING ARROW. I CAME INSIDE TO LOOK ONLINE TO SEE IF THERE WAS A SOLUTION.. NONE. I THEN SAW A RECALL LISTED FOR THE 2008-2010 SIENNA (ID# 8250). BECAUSE OF A SAFETY ISSUE WITH SPARE TIRE CARRIER CABLE, IT COULD POSSIBLY BECOME CORRODED AND CAUSE THE SPARE TO FALL OFF FROM UNDER THE VEHICLE. THE RECALL SAYS TO SEE AN AMENDED RECALL FOR JULY 19, 2010. I CAN'T FIND IT. OWNERS WERE TO RECEIVE A LETTER "WHEN A PERMANENT REMEDY WAS AVAILABLE." REPAIRS WERE EXPECTED TO START IN OCTOBER 2010. I'M THANKFUL I WASN'T OUT TRYING TO UNSUCCESSFULLY REMOVE THE SPARE TIRE IN A SNOWSTORM, BUT A USELESS OWNERS MANUAL, A DEFECTIVE PIECE OF EQUIPMENT, AND ESPECIALLY A RECALL FOR THE SAME PIECE OF EQUIPMENT ON ANOTHER MODEL WITH NO AMENDED REPAIR INFORMATION IS UNACCEPTABLE TO ME. WHY WEREN'T HIGHLANDER OWNERS LIKE ME NOTIFIED AS WELL? HAVE SIENNA VEHICLES BEEN REPAIRED? NOW I HAVE TO DRIVE THE CAR WITH A FLAT FRONT TIRE TO A TOYOTA DEALERSHIP TO GET THE SPARE TIRE TAKEN OFF THE VEHICLE SO I CAN TAKE THE FLAT OFF AND GET IT REPAIRED. I CONSIDER THIS ANOTHER BALL DROPPED BY TOYOTA. *TR
NHTSA ODI #10383392
Official recalls
11Jun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
Consequence & remedy
Consequence: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
Remedy: SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Oct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
Consequence & remedy
Consequence: If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Remedy: Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Nov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Consequence & remedy
Consequence: Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
Remedy: SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Apr 9, 2014
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
Consequence & remedy
Consequence: If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Remedy: Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.
Oct 10, 2012
Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.
Consequence & remedy
Consequence: If the switch overheats, it may melt, possibly resulting in a fire.
Remedy: Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331. General Motors will contact the Pontiac Vibe owners affected by this recall and GM dealers will inspect and repair switches as necessary. Those owners may contact Pontiac Customer Care at 1-800-762-2737.
Apr 21, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.
Consequence & remedy
Consequence: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.
Remedy: TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Additional source detail variants (2)
Air Bags:side/window
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.
Consequence: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.
Remedy: TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Air Bags
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.
Consequence: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.
Remedy: TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Feb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Consequence & remedy
Consequence: THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Feb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Consequence & remedy
Consequence: A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Jan 27, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).
Consequence & remedy
Consequence: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
Remedy: TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Jun 15, 2009
TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
Consequence & remedy
Consequence: INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.
Remedy: TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
Apr 18, 2008
TOYOTA IS RECALLING 90,189 MY 2008 HIGHLANDER AND HIGHLANDER HYBRID PASSENGER VEHICLES EQUIPPED WITH A THIRD ROW SEAT. THESE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE NON-DRIVER DESIGNATED SEATING POSITIONS (DSP) ON THESE VEHICLES IS EQUIPPED WITH SEAT BELT ASSEMBLIES THAT HAVE A FEATURE THAT CONVERTS THE RETRACTOR FROM AN EMERGENCY LOCKING RETRACTOR (ELR) TO AN AUTOMATIC LOCKING RETRACTOR (ALR). THE BELTS CONVERT TO THE ALR MODE AFTER THE WEBBING HAS BEEN FULLY WITHDRAWN FROM THE RETRACTOR. THE SYSTEM IS DESIGNED SO THAT AS THE BELT IS RELEASED INTO THE RETRACTOR, THE SYSTEM REMAINS IN THE ALR MODE SO THAT A CHILD RESTRAINT SYSTEM (CRS) CAN BE TIGHTLY SECURED.
Consequence & remedy
Consequence: HOWEVER, FOR THE TWO THIRD ROW DSP'S ON THESE VEHICLES, THE ALR MODE DEACTIVATES BEFORE THE WEBBING IS FULLY RETRACTED, SO THAT IT WILL NOT LOCK WHEN CERTAIN REAR-FACING CRS'S THAT HAVE A SHORT SEAT BELT ROUTING PATH ARE INSTALLED IN THE VEHICLE. THIS CAN ALLOW THE SEAT BELT WEBBING TO SPOOL OUT DURING NORMAL DRIVING MANEUVERS, WHICH COULD AFFECT THE STABILITY OF A CHILD RESTRAINT INSTALLED AT THOSE SEATING POSITIONS. AS SUCH, THIS COULD DISCOURAGE THE USE OF A CHILD RESTRAINT AND IN THE EVENT OF A CRASH, THE CHILD MAY NOT BE ADEQUATELY PROTECTED POSSIBLY RESULTING IN INJURY.
Remedy: DEALERS WILL INSTALL A NEWLY DESIGNED SEAT BELT COMPONENT FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR ABOUT DECEMBER 18, 2008. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA18006 · Steering Column Separation
Opened Nov 16, 2018 · Closed Apr 2, 2024
Status: closed (inferred from source dates) · Steering; Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE18005 · Upper Steering Column Separation
Opened May 4, 2018 · Closed Nov 20, 2018
Status: closed (inferred from source dates) · Steering; Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Additional source detail variants (2)
Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Steering
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Illustration